--- title: Esper Reviews meta\_title: 'Esper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how Esper works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 238 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management --- ### Esper Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Esper for its **ease of use** , facilitating quick updates and seamless provisioning for device management. [(14 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401896&qs=pros-and-cons#reviews) Users appreciate the **easy remote access** of Esper, enabling quick updates and real-time troubleshooting effortlessly. [(10 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402026&qs=pros-and-cons#reviews) Users value the **exceptional customer support** , particularly the helpful one-on-one assistance from Sudeep. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401271&qs=pros-and-cons#reviews) Users love the **ease of use** of Esper, appreciating quick updates and a straightforward setup process. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401397&qs=pros-and-cons#reviews) Users find the **intuitive dashboard** of Esper easy to use, streamlining device management for their teams. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401335&qs=pros-and-cons#reviews) Users report **missing features** like WiFi credential issues and lack of detailed activity logs, impacting their deployment experience. [(5 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400049&qs=pros-and-cons#reviews) Users find Esper **too expensive** , especially with additional charges for features and minimum license requirements. [(4 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402906&qs=pros-and-cons#reviews) Users report **connection issues** with Esper, requiring manual setup for enterprise WiFi networks and causing frustration. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400249&qs=pros-and-cons#reviews) Users express frustration over **deployment delays** caused by queued commands, impacting overall efficiency and user experience. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400502&qs=pros-and-cons#reviews) Users face **limited compatibility** with enterprise networks, requiring on-site assistance for WiFi setup and initial provisioning. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402142&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Esper ##### 1. Ease of Use Users praise Esper for its **ease of use** , facilitating quick updates and seamless provisioning for device management. [ See 14 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401896&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Its good for maintaing device and adding in one teplates" What do you like about Esper? We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device. ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.") IO Iván O. Mid-Market (51-1000 emp.) 3.5/5 "Excellent in everything except customer support" What do you like about Esper? In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When ##### 2. Remote Access Users appreciate the **easy remote access** of Esper, enabling quick updates and real-time troubleshooting effortlessly. [ See 10 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402026&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Its good for maintaing device and adding in one teplates" What do you like about Esper? We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device. ![Lokesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh B.") LB Lokesh B. Mid-Market (51-1000 emp.) 5.0/5 "Excellent" What do you like about Esper? Because i get good services through out the time. ##### 3. Customer Support Users value the **exceptional customer support** , particularly the helpful one-on-one assistance from Sudeep. [ See 9 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401271&qs=pros-and-cons#reviews) See Related User Reviews ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.") IO Iván O. Mid-Market (51-1000 emp.) 3.5/5 "Excellent in everything except customer support" What do you like about Esper? In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.") TP Tomas P. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Device Management with Stellar Support" What do you like about Esper? I like using Esper for organizing over 100 devices by groups, which is very helpful. The device blueprints with preset configurations are quite nice a ##### 4. Features Users love the **ease of use** of Esper, appreciating quick updates and a straightforward setup process. [ See 9 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401397&qs=pros-and-cons#reviews) See Related User Reviews ![Krutik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krutik K.") KK Krutik K. Mid-Market (51-1000 emp.) 4.0/5 "Better MDM" What do you like about Esper? Remote viewer speed got improved. Also new UI looks good ![Chad P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad P.") CP Chad P. 4.5/5 "Effortless Device Management with Esper" What do you like about Esper? I like how easy it is to use Esper and how easy it is to update the blueprint and do app updates. With other MDMs, it was really painful to go in and ##### 5. User Interface Users find the **intuitive dashboard** of Esper easy to use, streamlining device management for their teams. [ See 9 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401335&qs=pros-and-cons#reviews) See Related User Reviews ![Krutik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krutik K.") KK Krutik K. Mid-Market (51-1000 emp.) 4.0/5 "Better MDM" What do you like about Esper? Remote viewer speed got improved. Also new UI looks good ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall Review" What do you like about Esper? Ease of working. UI is good. Never seen any kind of bug. ### 5 Cons or Disadvantages of Esper ##### 1. Missing Features Users report **missing features** like WiFi credential issues and lack of detailed activity logs, impacting their deployment experience. [ See 5 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400049&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") E Verified User Small-Business (50 or fewer emp.) 4.0/5 "The pros and Cons" What do you dislike about Esper? still some gaps, but much better than 2 years ago. ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.") TP Tomas P. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Device Management with Stellar Support" What do you dislike about Esper? WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo ##### 2. Expensive Users find Esper **too expensive** , especially with additional charges for features and minimum license requirements. [ See 4 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402906&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "WOW!" What do you dislike about Esper? Cost has crept up quite a bit, remote viewing is charged extra. ![Manuel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel O.") MO Manuel O. Mid-Market (51-1000 emp.) 5.0/5 "Great tool to work with!" What do you dislike about Esper? The pricing becomes less favorable when scaling from “a few hundred” to “thousands” of devices. ##### 3. Connection Issues Users report **connection issues** with Esper, requiring manual setup for enterprise WiFi networks and causing frustration. [ See 3 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400249&qs=pros-and-cons#reviews) See Related User Reviews ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.") IO Iván O. Mid-Market (51-1000 emp.) 3.5/5 "Excellent in everything except customer support" What do you dislike about Esper? Customer support. It seems like you're dealing with AI instead of people. ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.") TP Tomas P. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Device Management with Stellar Support" What do you dislike about Esper? WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo ##### 4. Delays Users express frustration over **deployment delays** caused by queued commands, impacting overall efficiency and user experience. [ See 3 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400502&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.5/5 "Overall Review" What do you dislike about Esper? We should have the option to delete queued commands. I have seen like 15-20 commands are in queue due to which the deployment gets delayed. Neither we ![Nabi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nabi R.") NR Nabi R. Mid-Market (51-1000 emp.) 4.5/5 "Reliable Device Management Platform with Strong Support" What do you dislike about Esper? While the platform is strong, we’ve noticed occasional sync delays when deploying new configurations across multiple devices. Also, a more detailed ac ##### 5. Limited Compatibility Users face **limited compatibility** with enterprise networks, requiring on-site assistance for WiFi setup and initial provisioning. [ See 3 mentions ](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402142&qs=pros-and-cons#reviews) See Related User Reviews ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.") TP Tomas P. Small-Business (50 or fewer emp.) 4.5/5 "Seamless Device Management with Stellar Support" What do you dislike about Esper? WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 4.0/5 "Great Product, Slow Sales" What do you dislike about Esper? I only require a few licences, but the 'Self-serve' feature enforces a minimum of 25 clients unless you contact support. However, after contacting sup ## Top-Rated Alternatives [ ![Hexnode UEM](https://images.g2crowd.com/uploads/product/hd_favicon/c30bf0cf0f696bc549a839e21814c16c/hexnode-uem.svg "Hexnode UEM") Hexnode UEM 4.5/5(273) ](https://www.g2.com/products/hexnode-uem/reviews) [ ![Scalefusion](https://images.g2crowd.com/uploads/product/hd_favicon/b6d68aef6b998df6b42bd393dde62885/scalefusion.svg "Scalefusion") Scalefusion 4.7/5(404) ](https://www.g2.com/products/scalefusion/reviews) [ ![AirDroid Business](https://images.g2crowd.com/uploads/product/hd_favicon/a9d152ef0d41a4a764635bad3e6ede26/airdroid-business.svg "AirDroid Business") AirDroid Business 4.9/5(429) ](https://www.g2.com/products/airdroid-business/reviews) [ View All Alternatives ](https://www.g2.com/products/esper/competitors/alternatives) ![Pete C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pete C.") PC Pete C. Head of Product Small-Business (50 or fewer emp.) 9/25/2024 "Simple scaling for digital signage" 5/5 What do you like best about Esper? Platform ease of use and onboarding devicees. Review collected by and hosted on G2.com. What do you dislike about Esper? Hidden fees and not transparent pricing. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Being able to monitor our digital signage devices and address any issues that arise. We had our own MDM solution but Esper's more robust features gives us more peace of mind. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CM Camryn M. Mid-Market (51-1000 emp.) 2/12/2024 "In the right hands a powerful device management tool" 4/5 What do you like best about Esper? The dashboards and group management makes it easy to get a quick overview of our devices. Site wide reboots with one button. Updates can be pushed with minimal down time on the customer. (We are in security so that is a big deal for us) Remote view and control features make it easy to support customers using our devices. The reporting graphs are very useful for determinng the cause of issues or even preventing issues in the first place. The survey requests I mention ease of use, for a technician or anyone with a bit of IT knowledge its very easy to use. The platform as a whole is very powerful. Review collected by and hosted on G2.com. What do you dislike about Esper? I would like a reporting archive of some sort, I simply might not have seen it, but i would like the ability to pull a report on each device to see how it has performed and how the user handled the device over a period of about a month or more. We have had some of our devices behave strangley , brightness and volume settings change for example without the user making the changes (the settings are locked out of the users reach) Accessibilty settings are still accessable even when the device is locked out, I understand this is a feature built into the android API but I would like a means of preventing accidental activation of settings like the Narrator funtion for example. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Device monitoring. Application update release management. Strict User access control. Easy of support to customer. Faster turn around times with on site issues. Review collected by and hosted on G2.com. Show More Response from Jordan Con of Esper [Editedit](https://www.g2.com/survey_responses/esper-review-9221936/official_response/edit) Thank you so much for sharing your experience with Esper! We appreciate your feedback and are working on enhancing our reporting capabilities — you will see more updates from Esper in the near future. If you encounter any issues or would like assistance troubleshooting strange device behavior, always feel to reach out to Esper support and the team can help you resolve. Thanks! Jordan Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller CF carolina f. Technical Associate Mid-Market (51-1000 emp.) 10/15/2024 "Very helpful" 5/5 What do you like best about Esper? How convient it is to find devices and to use Review collected by and hosted on G2.com. What do you dislike about Esper? Nothing at the moment that I dislike right now. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Helping me monitor devices health status Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller JR J R. Technical & Systems Associate Mid-Market (51-1000 emp.) 7/11/2024 "Very detailed and easy to find what I need." 5/5 What do you like best about Esper? How easy it is to find the device you need. Review collected by and hosted on G2.com. What do you dislike about Esper? Sometimes everything isnt in numerical order. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Easier to change alias names and move to correct groups. Review collected by and hosted on G2.com. Show More 10/11/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Wholesale](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Wholesale") AW Verified User in Wholesale Enterprise (\> 1000 emp.) 10/14/2024 "Excellent Android MDM" 5/5 What do you like best about Esper? Easy provisioning with QR codes. Great software managementbility with remote screen viewing. Easy to deploy to multiple devices at once. We use it daily to monitor and troubleshoot our devices. Review collected by and hosted on G2.com. What do you dislike about Esper? Mobile app for management use would be handy to check in on devices. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? We switched to a android tablet based timeclock solution and needed a way to lockdown the tablets to only run the timeclock app while also giving us the ability to remotely troubleshoot and update the devices. Esper has been instrumental in our ability to deploy the tablets quickly in a repeatable manner. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Shariq Rahman A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shariq Rahman A.") SA Shariq Rahman A. IT/Admin Small-Business (50 or fewer emp.) 2/7/2024 "Best Software to Manage devices" 5/5 What do you like best about Esper? Esper has the user friendly interface which help me to work with it easily as i work in an organisation who supoort the cause for chidhood cancer by helpng them financially and mentally we gave them Tabs for their studies and we manage those tabs by esper and its really the best Review collected by and hosted on G2.com. What do you dislike about Esper? i dont think there is any think since i started using esper i find it helpful user friendly enviornment and easy to use and unederstand Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Well as i mentioned we provide Tabs to students affected by cancer and esper make easy to manage those tabs if student encounter any problems we resolve it with esper its user frindly interface helps me to resolve those issues with ease and the best part is when we need to reset the device esper is best Review collected by and hosted on G2.com. Show More 10/15/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Rodolfo P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rodolfo P.") RP Rodolfo P. Tecnico en soporte Small-Business (50 or fewer emp.) 1/3/2023 "Control of the devices" 4.5/5 What do you like best about Esper? It helped us control the aplication installed in the devices and monitor online to manage usage For our Signage aplication Review collected by and hosted on G2.com. What do you dislike about Esper? To apply some features, we have to ask to be sent to the endpoint, we will like to be able to apply it by our selfs Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Wireless deployment, online control. Security control, Remote management Review collected by and hosted on G2.com. Show More Response from Ananya Patra of Esper [Editedit](https://www.g2.com/survey_responses/esper-review-7549227/official_response/edit) Hello Rodolfo, We would like to express our sincere gratitude for your review of Esper. Your valuable feedback is greatly appreciated. We take all customer feedback seriously and use it to constantly enhance our products and services. Please know that we have shared your concerns with our dedicated product team, who will utilize them to guide our future developments and improvements. Thank you for choosing Esper. 6/17/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Can I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Can I.") CI Can I. Co-Founder & COO Small-Business (50 or fewer emp.) 8/26/2024 "made our lives significantly easier" 4.5/5 What do you like best about Esper? making deployments and remote connections a breeze. they worked with out hardware vendor to preinstall esper in our devices so, remote installations are now much easier. we use it daily to monitor and identify problems. Review collected by and hosted on G2.com. What do you dislike about Esper? The customer service sometimes deflects issues asking for more detail than needed. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Remote Connections Software Updates Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JH Jim H. Mid-Market (51-1000 emp.) 5/16/2024 "The system is easy to implement and even easier to us." 5/5 What do you like best about Esper? I can track my equipment quickly and easily. Review collected by and hosted on G2.com. What do you dislike about Esper? I have found any issues at this point where I would say I have an issue. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? I can easily track a device, know who's using it and get it back in service if necesary. I also need to update them on an occasional basis with my software and it is extremely quick and easy Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Restaurants](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Restaurants") AR Verified User in Restaurants Small-Business (50 or fewer emp.) 9/30/2024 "Esper service" 4/5 What do you like best about Esper? Esper handled our business tablet lockouts to make them unusable for anything but our app. This was seamless and we saw a significant reduction in broken/missing tablets after inplementing this. Review collected by and hosted on G2.com. What do you dislike about Esper? As the setup was a one time thing I haven't had any issues working with esper. They handled the task we needed and we haven't needed anything further. Review collected by and hosted on G2.com. What problems is Esper solving and how is that benefiting you? Device management in the form of control locks and permissions. Review collected by and hosted on G2.com. 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