--- title: Esper Reviews meta\_title: 'Esper Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 238 reviews by the users' company size, role or industry to find out how Esper works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 238 scale: '5' date\_modified: '2026-08-07' parent\_category: name: IT Management url: https://www.g2.com/categories/it-management ---

### Esper Pros and Cons: Top 5 Advantages and Disadvantages

#### Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users praise Esper for its **ease of use** , facilitating quick updates and seamless provisioning for device management. [(14 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401896&qs=pros-and-cons#reviews)

Users appreciate the **easy remote access** of Esper, enabling quick updates and real-time troubleshooting effortlessly. [(10 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402026&qs=pros-and-cons#reviews)

Users value the **exceptional customer support** , particularly the helpful one-on-one assistance from Sudeep. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401271&qs=pros-and-cons#reviews)

Users love the **ease of use** of Esper, appreciating quick updates and a straightforward setup process. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401397&qs=pros-and-cons#reviews)

Users find the **intuitive dashboard** of Esper easy to use, streamlining device management for their teams. [(9 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401335&qs=pros-and-cons#reviews)

Users report **missing features** like WiFi credential issues and lack of detailed activity logs, impacting their deployment experience. [(5 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400049&qs=pros-and-cons#reviews)

Users find Esper **too expensive** , especially with additional charges for features and minimum license requirements. [(4 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402906&qs=pros-and-cons#reviews)

Users report **connection issues** with Esper, requiring manual setup for enterprise WiFi networks and causing frustration. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400249&qs=pros-and-cons#reviews)

Users express frustration over **deployment delays** caused by queued commands, impacting overall efficiency and user experience. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400502&qs=pros-and-cons#reviews)

Users face **limited compatibility** with enterprise networks, requiring on-site assistance for WiFi setup and initial provisioning. [(3 mentions)](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402142&qs=pros-and-cons#reviews)

### 5 Pros or Advantages of Esper

##### 1. Ease of Use

Users praise Esper for its **ease of use** , facilitating quick updates and seamless provisioning for device management.
[
See 14 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401896&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Its good for maintaing device and adding in one teplates"

What do you like about Esper?

We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device.

 ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.")
IO

Iván O.

Mid-Market (51-1000 emp.)

3.5/5

"Excellent in everything except customer support"

What do you like about Esper?

In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When

##### 2. Remote Access

Users appreciate the **easy remote access** of Esper, enabling quick updates and real-time troubleshooting effortlessly.
[
See 10 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402026&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

5.0/5

"Its good for maintaing device and adding in one teplates"

What do you like about Esper?

We use it to control the HHD device. It’s good for remote access, and it’s easy to add it to the device.

 ![Lokesh B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lokesh B.")
LB

Lokesh B.

Mid-Market (51-1000 emp.)

5.0/5

"Excellent"

What do you like about Esper?

Because i get good services through out the time.

##### 3. Customer Support

Users value the **exceptional customer support** , particularly the helpful one-on-one assistance from Sudeep.
[
See 9 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401271&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.")
IO

Iván O.

Mid-Market (51-1000 emp.)

3.5/5

"Excellent in everything except customer support"

What do you like about Esper?

In my experience with them, customer support is truly awful. They don't listen to problems; they just send standard emails without any solutions. When

 ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.")
TP

Tomas P.

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Device Management with Stellar Support"

What do you like about Esper?

I like using Esper for organizing over 100 devices by groups, which is very helpful. The device blueprints with preset configurations are quite nice a

##### 4. Features

Users love the **ease of use** of Esper, appreciating quick updates and a straightforward setup process.
[
See 9 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401397&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Krutik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krutik K.")
KK

Krutik K.

Mid-Market (51-1000 emp.)

4.0/5

"Better MDM"

What do you like about Esper?

Remote viewer speed got improved. Also new UI looks good

 ![Chad P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Chad P.")
CP

Chad P.

4.5/5

"Effortless Device Management with Esper"

What do you like about Esper?

I like how easy it is to use Esper and how easy it is to update the blueprint and do app updates. With other MDMs, it was really painful to go in and

##### 5. User Interface

Users find the **intuitive dashboard** of Esper easy to use, streamlining device management for their teams.
[
See 9 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1401335&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Krutik K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Krutik K.")
KK

Krutik K.

Mid-Market (51-1000 emp.)

4.0/5

"Better MDM"

What do you like about Esper?

Remote viewer speed got improved. Also new UI looks good

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overall Review"

What do you like about Esper?

Ease of working. UI is good. Never seen any kind of bug.

### 5 Cons or Disadvantages of Esper

##### 1. Missing Features

Users report **missing features** like WiFi credential issues and lack of detailed activity logs, impacting their deployment experience.
[
See 5 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400049&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
E

Verified User

Small-Business (50 or fewer emp.)

4.0/5

"The pros and Cons"

What do you dislike about Esper?

still some gaps, but much better than 2 years ago.

 ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.")
TP

Tomas P.

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Device Management with Stellar Support"

What do you dislike about Esper?

WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo

##### 2. Expensive

Users find Esper **too expensive** , especially with additional charges for features and minimum license requirements.
[
See 4 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402906&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"WOW!"

What do you dislike about Esper?

Cost has crept up quite a bit, remote viewing is charged extra.

 ![Manuel O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Manuel O.")
MO

Manuel O.

Mid-Market (51-1000 emp.)

5.0/5

"Great tool to work with!"

What do you dislike about Esper?

The pricing becomes less favorable when scaling from “a few hundred” to “thousands” of devices.

##### 3. Connection Issues

Users report **connection issues** with Esper, requiring manual setup for enterprise WiFi networks and causing frustration.
[
See 3 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400249&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Iván O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Iván O.")
IO

Iván O.

Mid-Market (51-1000 emp.)

3.5/5

"Excellent in everything except customer support"

What do you dislike about Esper?

Customer support. It seems like you're dealing with AI instead of people.

 ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.")
TP

Tomas P.

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Device Management with Stellar Support"

What do you dislike about Esper?

WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo

##### 4. Delays

Users express frustration over **deployment delays** caused by queued commands, impacting overall efficiency and user experience.
[
See 3 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1400502&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.5/5

"Overall Review"

What do you dislike about Esper?

We should have the option to delete queued commands. I have seen like 15-20 commands are in queue due to which the deployment gets delayed. Neither we

 ![Nabi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nabi R.")
NR

Nabi R.

Mid-Market (51-1000 emp.)

4.5/5

"Reliable Device Management Platform with Strong Support"

What do you dislike about Esper?

While the platform is strong, we’ve noticed occasional sync delays when deploying new configurations across multiple devices. Also, a more detailed ac

##### 5. Limited Compatibility

Users face **limited compatibility** with enterprise networks, requiring on-site assistance for WiFi setup and initial provisioning.
[
See 3 mentions
](https://www.g2.com/products/esper/reviews?filters%5Bsentiment_snippet%5D=1402142&qs=pros-and-cons#reviews)

See Related User Reviews

 ![Tomas P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tomas P.")
TP

Tomas P.

Small-Business (50 or fewer emp.)

4.5/5

"Seamless Device Management with Stellar Support"

What do you dislike about Esper?

WiFi credentials for enterprise networks do not work out of the bat. Preset WiFi credentials for the devices are great, but we can't make them work fo

 ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User")
A

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Great Product, Slow Sales"

What do you dislike about Esper?

I only require a few licences, but the 'Self-serve' feature enforces a minimum of 25 clients unless you contact support. However, after contacting sup

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 ![Mannix M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mannix M.")
MM

Mannix M.

IT Manager / Graphic Designer / Web &amp; Software Development /

Small-Business (50 or fewer emp.)

1/30/2025

"Everything with Esper is just super easy"

4/5

What do you like best about Esper?

Everything with Esper is just super easy, from setting up to deploying. That is what I like about this software. Review collected by and hosted on G2.com.

What do you dislike about Esper?

I have none so far on my current experience. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Remote deployment of app or document to an android device Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![robert b.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "robert b.")
RB

robert b.

Network Security Administrator

Enterprise (\> 1000 emp.)

7/12/2024

"organized and easy to maintain"

5/5

What do you like best about Esper?

Esper is very easy to use. It allows you to control what is on screen for users. It also allows you to be specific to certain users who need a little extra authority to apps and function. it is easy to use for the user and is the perferred method for our plants floor personel. Our company is also going to get esper for other deparments to use for other functions within the plant. Intergrattion and support of the device is exceptional and very simplisting! Review collected by and hosted on G2.com.

What do you dislike about Esper?

esper has so much functionality and support, you really can't improve it. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

technicians are able to perform their maintenance functions in Real Time! They can also access Certain apps which makes their job so much easier. Review collected by and hosted on G2.com.

Show More

10/25/2024
Validated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services")
AI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/3/2025

"Top MDM company around"

5/5

What do you like best about Esper?

I think their support has been top notch, and their backend has been pretty straight foward. I went through probably 15 different companies and they by far had the best back end and support. Hope to have a long relationship with this company! Review collected by and hosted on G2.com.

What do you dislike about Esper?

Nothing really so far. Theres a few things they were missing in the back end but theres always a way to make it work. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Its allowing me to control the data usuage and track phones for our clients Review collected by and hosted on G2.com.

Show More

1/4/2025
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Health, Wellness and Fitness](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Health, Wellness and Fitness")
AH

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

12/11/2024

"Great software to manage over groups of devices"

4/5

What do you like best about Esper?

I do like how you can validate all the hardware information, including networking on the device. The remote connection ability works very well. We have even used it to locate a device that fell on the ramp of the highway buy seeing the closest location, then being able to activate and view the camera to see its position! Review collected by and hosted on G2.com.

What do you dislike about Esper?

Installing apps that update automatically from Google Play is a pain to do. I just deploy apps manually. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Keeping track of all devices and seeing that operatators are using them as they should. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software")
UC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

11/20/2024

"Good Experience with Esper"

5/5

What do you like best about Esper?

The platform is user-friendly, reliable, and has streamlined our device management processes. Even when issues have arisen, the Esper team has been incredibly responsive, resolving concerns quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Esper?

Occasional Bugs: Like any platform, occasional minor glitches or updates may temporarily disrupt functionality, but the team is quick to address these Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Esper provides a unified platform to manage all our devices remotely, streamlining operations and saving time. The ability to deploy, update, and manage applications seamlessly across devices eliminates manual intervention and reduces downtime. Even when issues arise, the Esper team’s quick and efficient response minimizes disruptions to our operations Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail")
AR

Verified User in Retail

Enterprise (\> 1000 emp.)

12/17/2024

"key to our device management strategy in 2024 / 2015"

4/5

What do you like best about Esper?

Easy-to-use dashboard

customer support - especially 1 on 1 with Sudeep

used daily by CX and PMs

APi is great to work with ( integration)

easy to deploy new devices ( implementation) Review collected by and hosted on G2.com.

What do you dislike about Esper?

remote access requires data saver mode

the reporting module is inaccurate ( time delays)

unable to move groups Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

un restricted remote access is key - Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security")
AC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

10/28/2024

"Implementation Review"

3.5/5

What do you like best about Esper?

1) Easy to configure blueprints

2) Easy to Deploy

3) Professional Onboarding

4) Pricing is very competative

5) Excellent configuration options - Covers pretty much everything Review collected by and hosted on G2.com.

What do you dislike about Esper?

1) A few bugs in the portal. IE. Main map doesn't show all devices and their locations correctly

2) Support and account manager can be slow to respond

3) Better reporting

4) No extra MS Licenses and No Google Workspace Licenses Required Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Keeping employees on task with company phones and devices. Location of lost devices. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

 ![Raul R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Raul R.")
RR

Raul R.

Jefe de Ingenieria

Small-Business (50 or fewer emp.)

10/30/2024

"Excellent platform"

5/5

What do you like best about Esper?

Complete, intuitive, versatile, with everything needed for device control, ease of integration. Review collected by and hosted on G2.com.

What do you dislike about Esper?

the quick way to roll up and control the devices. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

The inappropriate use of mobile phones for leisure. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of sellerAI Translated

JH

Jim H.

Network Administrator

Mid-Market (51-1000 emp.)

9/23/2024

"Esper is a very user friendly product"

4.5/5

What do you like best about Esper?

I was able to bring all the phones in and set them up in the span of an afternoon. Review collected by and hosted on G2.com.

What do you dislike about Esper?

It sometimes falls short in the ability to accomplish certain tasks. Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

I can remotely track each device and easily see who is assigned. It has been instrumental in keeping track of the devices. Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

VA

Vasilii A.

Head of Engineering &amp; Technology

Small-Business (50 or fewer emp.)

9/23/2024

"DevOps coming to mobile apps & devices"

4.5/5

What do you like best about Esper?

Easy to start

Friendly and nice UX

Great flexibility Review collected by and hosted on G2.com.

What do you dislike about Esper?

Cumbersome (but tolerable) blueprints

Streaming from the devices is not always reliable

Debugging and collecting logs could be better

Sometimes device activation just doesn't work Review collected by and hosted on G2.com.

What problems is Esper solving and how is that benefiting you?

Having ownership on the mobile devices in the field, and making sure updates are rolled out Review collected by and hosted on G2.com.

Show More

Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

##### Categories on G2

[Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[Enterprise Mobility Management](https://www.g2.com/categories/enterprise-mobility-management)

[Mobile Device Management (MDM)](https://www.g2.com/categories/mobile-device-management-mdm)[Unified Endpoint Management (UEM)](https://www.g2.com/categories/unified-endpoint-management-uem)[Enterprise Mobility Management](https://www.g2.com/categories/enterprise-mobility-management)[Mobile Application Management](https://www.g2.com/categories/mobile-application-management)[IoT Device Management Platforms](https://www.g2.com/categories/iot-device-management-platforms)

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