# eSoft Planner Reviews **Vendor:** PPC Communications **Category:** [Swim Club Management Software](https://www.g2.com/categories/swim-club-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 10 ## About eSoft Planner eSoft Planner is an all-in-one scheduling and management software built specifically for sports facilities, swim clubs, athletic organizations, and membership-based businesses. Designed to work for businesses of any size, eSoft Planner helps organizations streamline operations, save time, and increase revenue without adding complexity. At its core, eSoft Planner simplifies scheduling, member management, and facility operations through a modular, cloud-based platform. Businesses can manage programs, memberships, lessons, camps, leagues, events, and facility rentals all in one place. From swim clubs and baseball or softball organizations to gyms, pickleball clubs, golf facilities, and training centers, eSoft Planner adapts to each organization’s unique workflows rather than forcing them into a rigid system. The platform includes powerful modules for online scheduling, membership and package management, client and staff management, payments, reporting, and automated communications. Clients can book sessions, register for programs, purchase memberships, and manage their accounts online, while staff and administrators can access schedules, rosters, and operational data from any web browser - anywhere, anytime. This reduces administrative workload, minimizes scheduling errors, and improves the overall customer experience. What sets eSoft Planner apart is its focus on real-world facility needs. Features are built based on feedback from active sports organizations, ensuring the software supports day-to-day operations like seasonal registrations, recurring programs, instructor scheduling, and peak-season demand. The system is highly configurable, allowing facilities to grow and evolve without switching platforms. eSoft Planner is known for being affordable, intuitive, and backed by hands-on support. Every demo is live and personalized, giving prospective customers a clear understanding of how the software fits their specific business model. With proven results across swim clubs, sports leagues, and recreational facilities, eSoft Planner helps organizations operate more efficiently, improve member engagement, and grow sustainably. Whether you’re managing a single facility or a complex sports organization, eSoft Planner provides the tools you need to run your business smarter, not harder. ## eSoft Planner Reviews ### 1. Has Made Pool Membership Management easy **Rating:** 5.0/5.0 stars **Reviewed by:** Perry Hall S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 12, 2020 **What do you like best about eSoft Planner?** We began using eSoftplanner in January 2020. The training for implementing and developing our pool's account was amazing. Susan explained everything and went above and beyond answering our many, many questions. Esoftplanner was personalized for our pool under the guidance of Susan. The transition to this program was seamless. The best feature is the help desk. Every request or questions has been answered quickly. Our club was fully supported by Susan and eSoftplanner during the development process and since then. **What do you dislike about eSoft Planner?** There are a few things we would like to see changed in eSoftplanner. An app would be useful for our employees to clock in and out. We also would like to see the scheduling be adjusted so employees can be scheduled multiple times in one day. The credit card only charges a fee when purchasing a membership, but will not for adding guest passes or childcare provider. We cannot add a photo for the childcare provider. **Recommendations to others considering eSoft Planner:** Utilize the training, it made a huge difference! **What problems is eSoft Planner solving and how is that benefiting you?** Streamlined payment with credit card. A cloud based system that will allow multiple users and level of permissions for different board members and employees. ### 2. User Friendly Software with great support **Rating:** 5.0/5.0 stars **Reviewed by:** Trudy E. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about eSoft Planner?** Our club started in 2019. For 40 years our club used 8 different binders to store members information. eSoft helped with integrating our members to their software to using a barcode scanner to check in our members. Using: eSoft offers great training for the employees. 90% of our staff picked it up quickly and enjoyed using the membership software. The software has many different ways to make running a club professionally not only with the membership software but POS and swim class reservations. We will be using the reservations to reserve lanes to open the pool during the Covid-19. ESoft is easy to use and great for reports and managing how many people are on the pool grounds. We had times our pool needed to be closed for maintenance we used the esoftware to email members. The members love the access so they can see how many guest passes they have. I have really enjoyed working with Susan she was a great trainer and very knowledgeable! This membership software is amazing I recommend getting a demo you will wonder how you ever ran your club with out it. **What do you dislike about eSoft Planner?** I was thinking after a year I would find things I did not like but have not! This is the best program with the best staff! **Recommendations to others considering eSoft Planner:** Just do it you will be happy you did! **What problems is eSoft Planner solving and how is that benefiting you?** It helps with time and professionalism. ### 3. Thrilled with Implementation and Just Getting Started **Rating:** 4.5/5.0 stars **Reviewed by:** Caroline F. | Sr. Solution Delivery Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about eSoft Planner?** The ability to pull various reports is so helpful to running our Swim Club. The ease of registration makes it so much more user friendly for our members. The check-in and concessions process are easy and streamlined and provide insight into our club that was not previously possible. Susan, my implementation manager, was so knowledgeable, patient, flexible and continues to be a great support for me. **What do you dislike about eSoft Planner?** Some of the implementation process is clunky when it comes to the calendaring portion. **Recommendations to others considering eSoft Planner:** Ask a lot of questions, do the demo and ask more questions. **What problems is eSoft Planner solving and how is that benefiting you?** We were moving from a system that was hard for members to register, with very little reporting functionality and no ability to tie in checkin/check out, concessions, guest passes, etc. ### 4. Great functionality and even better customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Sports | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2020 **What do you like best about eSoft Planner?** The functionality of eSoft is great and it is very user friendly. The customer service is excellent, very helpful and very quick response time. **What do you dislike about eSoft Planner?** There are just a few items that are hard coded into the system which would be nice to be able to change depending on what type of business you are, but not a big deal. **What problems is eSoft Planner solving and how is that benefiting you?** We are a swim club tracking our membership bonds and annual dues, guest passes, late fees, etc as well as using it to track who is at our club each day. Having all of this information in one place is very helpful, especially since our club is run by a volunteer board. This way all of the information is passed along to future board members. The past season attendance reports have been helpful for us currently as we are navigating new COVID-19 guidelines and will have to limit the amount of members who can come to the club at a given time. ### 5. Easy to use, user friendly software. **Rating:** 5.0/5.0 stars **Reviewed by:** Maplewood S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about eSoft Planner?** eSoft is very user friendly. Even if you have never used it or similar software, after a few minutes of orientation you are on your way. **What do you dislike about eSoft Planner?** Wish the admin side had the additional functionality of the staff side so that 2 sign ons weren't necessary but over all not a big deal since the software is so easy to use and has great functionality. **Recommendations to others considering eSoft Planner:** For the ease of use and functionality you cannot go wrong. **What problems is eSoft Planner solving and how is that benefiting you?** The ease of running reports has made the need to maintain separate files unnecessary. ### 6. Great software and customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Katie S. | Sales and Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2020 **What do you like best about eSoft Planner?** I like that I can get a hold of my Esoft coordinator very easily and I like that the our customers can easily access the site and understand it too. **What do you dislike about eSoft Planner?** I wish there wasn't two different sites? Admin and Employee we would like for that to be one site or for us to be able to do more as the admin and not have to go to two different sites. **What problems is eSoft Planner solving and how is that benefiting you?** Authorize.net is sometimes an issue but with my eSoft planner we can usually figure it out pretty quickly which is nice. ### 7. Great software and customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Kendra G. | Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about eSoft Planner?** We purchased esoft this winter for our swimclub. It has been a great investment for our club. It is great for our members and easy to use. Susan was great. Taught myself and board members how to use the software. Quickly answered all my questions. **What do you dislike about eSoft Planner?** The only downside I have seen is that you have multiple logs in as a board member and member to the club. **What problems is eSoft Planner solving and how is that benefiting you?** Members are working to update their own information. Using classes to set up swim time slots. ### 8. Awesome Company- Handles Stressed Out & Anxious Clients AMAZINGLY **Rating:** 5.0/5.0 stars **Reviewed by:** Erin G. | Business Operations and Customer Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2020 **What do you like best about eSoft Planner?** Susan, my account manager! She is awesome! **What do you dislike about eSoft Planner?** It looks a little outdated, but functions well! **Recommendations to others considering eSoft Planner:** It'll make keeping track of your membership SO. MUCH. EASIER. **What problems is eSoft Planner solving and how is that benefiting you?** It's been really helpful in organizing our customer base, seeing who's done what, and communicating with our memberships. ### 9. Awesome Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Wendi P. | Legal Medical Consulting , Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2020 **What do you like best about eSoft Planner?** We started using eSoft in 2019 to manage our swim club membership and registration. As a platform, it is incredibly user friendly from the administrative, employee, and member sides. Additionally, the eSoft staff are so available, friendly, and informative! **What do you dislike about eSoft Planner?** I really did not see any downsides to eSoft. We love it! **Recommendations to others considering eSoft Planner:** Don't hesitate to reach out to the eSoft team! **What problems is eSoft Planner solving and how is that benefiting you?** Our swim club registration is handled by volunteers, and prior to eSoft we were registering members by pen and paper. This was incredibly time consuming. eSoft saved us so much time, and members were far less likely to register incorrectly using eSoft than pen and paper. ### 10. eSoft Planner Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Sports | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2019 **What do you like best about eSoft Planner?** This product is simple and easy to use. I specifically liked how the software notifies customers, letting them know about upcoming appointments. I also like how easy it is for customers to book their own appointments through the system without having to call us. Customers are able to easily add money to their account via credit card. This alleviates the process of waiting in line and scheduling/paying for an appointment in the office directly. This product has the ability to handle any membership a company offers, at an affordable price. Through this product, customers can sign up, receive confirmations, make cancellations and reschedule appointments when needed. **What do you dislike about eSoft Planner?** In order to state one's availability, we have to block off a cage in order to show our availability through the program. It would be best if we could display our availability without having to take up several blocks of time. To have several people available at a time, each trainer would have to be booked in their own cage, and that is not the best way the program should be run. **Recommendations to others considering eSoft Planner:** Good for small companies, very cheap, only about $30 a month **What problems is eSoft Planner solving and how is that benefiting you?** eSoft Planner is great for small businesses, but it won't work as well on a larger scale. This is for businesses that want to consolidate effort, save time, increase revenue, and grow steadily. ## eSoft Planner Discussions - [What is eSoft Planner used for?](https://www.g2.com/discussions/what-is-esoft-planner-used-for) - 1 comment - [View eSoft Planner pricing details and edition comparison](https://www.g2.com/products/esoft-planner/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+00%3A01%3A43+-0500&secure%5Bsession_id%5D=b0cf6da8-ce14-4989-bed9-3e2757e91d85&secure%5Btoken%5D=41f5ec627fe1fc5bc33d48c85ddfab19b7878f8aa004183323aa1e791c69e565&format=llm_user) ## eSoft Planner Features **Communication** - Contact Management - Email - Email Automation - Mass SMS **Business Administration** - Website Builder - Payment Gateway - Messaging - E-Signature **Platform Basics** - Performance - Reporting - Facility Scheduling - Swim Meet Coordination - Safety Administration - Member Management - Pool Management **Billing & Revenue - Gym Management** - Automated Collections - Merchandise Sales - Invoicing **Platform Basics** - Tournament Management - Course Maintenance Management - Reservation System - Course Maintenance Management - Membership Management **Administration** - Scheduling - Payment Gateway - Member Management - Member Portal - Website Builder - Record Keeping **Training Tools** - Scheduling **Additional Functionality** - Mobility - Cloud - Dashboard - Payment - Marketing Capabilities - Payment Integrations - Performance and Reporting - Dashboard **Platform Additional Functionality** - Messaging - Mobility - Cloud - Dashboard - Payment **Agentic AI - Gym Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Basics** - Interoperability - Performance - Reporting **Facility Management - Gym Management** - Scheduling & Reservations - Payroll **Additional Functionality** - Dashboard - Public Portal - Payment Integrations - Utilization and Reporting **Agentic AI - Sports League Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Personal Training** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Data & Reporting - Gym Management** - Data Collection - Reports & Dashboards **Agentic AI - Golf** - Autonomous Task Execution - Multi-step Planning - Natural Language Interaction - Proactive Assistance **Membership - Gym Management** - Contract Creation - Lead Management - Online Member Portal - Marketing Tools ## Top eSoft Planner Alternatives - [Mindbody](https://www.g2.com/products/mindbody/reviews) - 3.7/5.0 (496 reviews) - [Vagaro](https://www.g2.com/products/vagaro/reviews) - 4.6/5.0 (389 reviews) - [Xplor TrueCoach](https://www.g2.com/products/xplor-truecoach/reviews) - 4.6/5.0 (273 reviews)