eSoft Planner Reviews & Product Details

We began using eSoftplanner in January 2020. The training for implementing and developing our pool's account was amazing. Susan explained everything and went above and beyond answering our many, many questions. Esoftplanner was personalized for our pool under the guidance of Susan. The transition to this program was seamless. The best feature is the help desk. Every request or questions has been answered quickly. Our club was fully supported by Susan and eSoftplanner during the development process and since then. Review collected by and hosted on G2.com.

There are a few things we would like to see changed in eSoftplanner. An app would be useful for our employees to clock in and out. We also would like to see the scheduling be adjusted so employees can be scheduled multiple times in one day. The credit card only charges a fee when purchasing a membership, but will not for adding guest passes or childcare provider. We cannot add a photo for the childcare provider. Review collected by and hosted on G2.com.

Our club started in 2019. For 40 years our club used 8 different binders to store members information. eSoft helped with integrating our members to their software to using a barcode scanner to check in our members.

Using: eSoft offers great training for the employees. 90% of our staff picked it up quickly and enjoyed using the membership software. The software has many different ways to make running a club professionally not only with the membership software but POS and swim class reservations. We will be using the reservations to reserve lanes to open the pool during the Covid-19.

ESoft is easy to use and great for reports and managing how many people are on the pool grounds. We had times our pool needed to be closed for maintenance we used the esoftware to email members. The members love the access so they can see how many guest passes they have.

I have really enjoyed working with Susan she was a great trainer and very knowledgeable!

This membership software is amazing I recommend getting a demo you will wonder how you ever ran your club with out it. Review collected by and hosted on G2.com.

I was thinking after a year I would find things I did not like but have not! This is the best program with the best staff! Review collected by and hosted on G2.com.

The ability to pull various reports is so helpful to running our Swim Club. The ease of registration makes it so much more user friendly for our members. The check-in and concessions process are easy and streamlined and provide insight into our club that was not previously possible. Susan, my implementation manager, was so knowledgeable, patient, flexible and continues to be a great support for me. Review collected by and hosted on G2.com.

Some of the implementation process is clunky when it comes to the calendaring portion. Review collected by and hosted on G2.com.

The functionality of eSoft is great and it is very user friendly. The customer service is excellent, very helpful and very quick response time. Review collected by and hosted on G2.com.

There are just a few items that are hard coded into the system which would be nice to be able to change depending on what type of business you are, but not a big deal. Review collected by and hosted on G2.com.

eSoft is very user friendly. Even if you have never used it or similar software, after a few minutes of orientation you are on your way. Review collected by and hosted on G2.com.

Wish the admin side had the additional functionality of the staff side so that 2 sign ons weren't necessary but over all not a big deal since the software is so easy to use and has great functionality. Review collected by and hosted on G2.com.

I like that I can get a hold of my Esoft coordinator very easily and I like that the our customers can easily access the site and understand it too. Review collected by and hosted on G2.com.

I wish there wasn't two different sites? Admin and Employee we would like for that to be one site or for us to be able to do more as the admin and not have to go to two different sites. Review collected by and hosted on G2.com.

We purchased esoft this winter for our swimclub. It has been a great investment for our club. It is great for our members and easy to use.

Susan was great. Taught myself and board members how to use the software. Quickly answered all my questions. Review collected by and hosted on G2.com.

The only downside I have seen is that you have multiple logs in as a board member and member to the club. Review collected by and hosted on G2.com.

Susan, my account manager! She is awesome! Review collected by and hosted on G2.com.

It looks a little outdated, but functions well! Review collected by and hosted on G2.com.

We started using eSoft in 2019 to manage our swim club membership and registration. As a platform, it is incredibly user friendly from the administrative, employee, and member sides. Additionally, the eSoft staff are so available, friendly, and informative! Review collected by and hosted on G2.com.

I really did not see any downsides to eSoft. We love it! Review collected by and hosted on G2.com.

This product is simple and easy to use. I specifically liked how the software notifies customers, letting them know about upcoming appointments. I also like how easy it is for customers to book their own appointments through the system without having to call us. Customers are able to easily add money to their account via credit card. This alleviates the process of waiting in line and scheduling/paying for an appointment in the office directly. This product has the ability to handle any membership a company offers, at an affordable price. Through this product, customers can sign up, receive confirmations, make cancellations and reschedule appointments when needed. Review collected by and hosted on G2.com.

In order to state one's availability, we have to block off a cage in order to show our availability through the program. It would be best if we could display our availability without having to take up several blocks of time. To have several people available at a time, each trainer would have to be booked in their own cage, and that is not the best way the program should be run. Review collected by and hosted on G2.com.