Epiq Discovery Reviews & Product Details

Epiq Discovery combines powerful features with a clean, intuitive interface. Its cloud-based setup is fast and hassle-free, with smooth integration into existing workflows. The early case assessment tools make it easy to filter and prioritise data. On top of that, Epiq’s responsive customer support is knowledgeable and quick to resolve issues. It’s robust, easy to use, and well-supported—a standout in the eDiscovery space. Review collected by and hosted on G2.com.

The new interface places controls on the left side of the window, whereas I personally prefer them at the top of the screen. If this layout could be adjusted, it would make the experience even better. Review collected by and hosted on G2.com.

It's easy to use and looks professional, even though we can run it internally. I also like how we can review and produce documents on our own. Review collected by and hosted on G2.com.

I sometimes find the search functions to be a bit confusing but they get easier the more I do them. Review collected by and hosted on G2.com.

The most helpful aspect of Epiq is the ability to quickly flag responsive documents and categorize them according to privilege. This is what I primarily use it for. I also enjoy the ability to search keywords across a data set and review the hits with ease. Review collected by and hosted on G2.com.

The least helpful aspect of Epiq is how slow the system runs. Document review takes an extraordinarily long time simply because the pages are slow to load and the system as a whole seems to struggle to handle large requests. Review collected by and hosted on G2.com.

Generally gets the job done re: doc review, searching, etc. Review collected by and hosted on G2.com.

The search builder does not always work as expected; processing of docs take a long time; AI function needs more features Review collected by and hosted on G2.com.

I like the number of details for users to integrate into their document searches. Additionally, once your toggles are to your liking, there is a much easier use to the system. Review collected by and hosted on G2.com.

Sometimes it is not user friendly unless you've been trainer by someone else on how to user it, Review collected by and hosted on G2.com.

Epiq Discovery is its intuitive and efficient platform for managing Subject Access Requests (SARs) and other document review tasks. The interface is user-friendly, which makes it easy to navigate even complex requests with confidence. This ease of use has streamlined our processes and reduced the time spent on repetitive tasks. Review collected by and hosted on G2.com.

Epiq Discovery could improve is in customisation options within the platform. While the tool is effective and user-friendly, it would be helpful to have more tailored settings or advanced filters to accommodate specific workflows and unique project requirements.

Additionally, reporting and analytics could be more detailed. Enhanced insights or automated reports on key metrics would provide even greater visibility into the status and efficiency of SAR processing. These features would make it easier to track performance over time and make data-driven improvements. Review collected by and hosted on G2.com.

I find the navigation in Epiq easy to use Review collected by and hosted on G2.com.

The help articles are lacking sufficient information - I would also appreciate the help articles being able to direct me to fixes for common issues. Review collected by and hosted on G2.com.

As an attorney working in preparing Freedom of Information Law (FOIL) responses, EPIQ is an excellent tool for narrowing down my searches to produce relevant documents in a fast an efficient manner. Their internal redaction features are customizable to my needs and I am able to easily export them to searchable PDFs when ready. I have been a daily user of this tool since I started working in my current position seven months ago. Finally, the customer support base has always been available whenever I've had any issues. Review collected by and hosted on G2.com.

My only complaint would be the default overlay of redacted text when doing a mass redaction of a particular word or phrase. Other than that, no issues. Review collected by and hosted on G2.com.

Great for managing document review. The entire user interface very well thought out, such that even those that are not well integrated with tech can still operate it effectively. Further, the customer support is excellent and the support team is always on standby if you require help. What I particularly like is the ease of implementation - only one or two training sessions were required to get the team started. Review collected by and hosted on G2.com.

I think while the user interface is easy to use, more can be done to make it more user friendly. One way to go about this is to have an archive of tutorial videos for users to watch to solve various common problems - instead of having to reach out to the Epiq team whenever a difficulty arises. Review collected by and hosted on G2.com.

Quick and easy collection capability (used to collect a select folder from Gmail); the Admin side of the database is intuitive - easy to create coding layouts, manage users, export productions. Customer support was excellent. Review collected by and hosted on G2.com.

QC review of productions are not easily accomplished -- there is no ability to filter data fields to confirm responsiveness, privilege, redaction, and confidentiality tagging for the dataset. Indepdent searches are required and need to be rerun after each update to confirm all documents are being produced as intended. Creating batch reviews was cumbersome and not easily managed - the feature are too simplistic and would like more reporting options and visibility. The organization of the saved searches were overwhelming, and should be simplified. Review collected by and hosted on G2.com.