# How can prevent the crashes which occur sometimes when heavy files are loaded or complex searches are run?

I had sometimes faced this issue of DMX crashing, jsut closing abruptly when running complex searches and adding media files.

##### Post Metadata
- Posted at: over 4 years ago
- Author title: Senior- Team Leader at EY GDS
- Net upvotes: 2


## Comments
### Comment 1

Thank you for reaching out with your question Navin. We have added a display timeout for loading large or unsupported native files.  We also have added system resources to support running long and complicated searches. Please feel free to reach out to our Client Success or Product Support if you are still experiencing the same issue.

##### Comment Metadata
- Posted at: over 4 years ago
- Author title: Epiq Discovery Support




## Related Product
[Epiq Discover](https://www.g2.com/products/epiq-discover/reviews)

## Related Category
[eDiscovery](https://www.g2.com/categories/ediscovery)

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