It is an user friendly tool which help in relatime.This tool is easy to implement and easy to integrate.This tool is having a good customer support.These tool we are using from last year in our organization and it is very good. Review collected by and hosted on G2.com.

Till now we haven't observe anything thing which can be a dislike one. Review collected by and hosted on G2.com.

It is like having an assistant that automatically orginaizes and files voice data for you in predetermined spots. This helps you to be able to go back to find and utilize that data for whatever the situation may be. Review collected by and hosted on G2.com.

Nothing that I can think of. It willl only get better over time. I think it will give AWS a run for their money. Give it a try, you will not be dissapointed. Perfect for training. Review collected by and hosted on G2.com.

They have many unique solutions that are outstanding in the industry and provide an easy-to-use interface that the average user can also understand. It works well with our business needs. Review collected by and hosted on G2.com.

In some cases, the TextBI and Voice-to-Text Analytics yielded to untruthful and misleading results. However, it gets better once it has more data points to analyse and false items are marked properly. Review collected by and hosted on G2.com.

EpiAnalytics, Inc., provided artificial intelligence and machine learning solutions that transformed our corporate textual data and provided business intelligence. Their solutions seamlessly integrated with our organization's data and business processes. We now use the solution to increase customer loyalty, facilitate innovation, provide a voice to our employees and customers and to support critical business decisions. Review collected by and hosted on G2.com.

I am not sure on how much they will be investing in the more SMB targeted product. Hopefully we will grow enough to where we can afford the more expensive, enterprised grade platform; even though our solution now does provide most enterprise level funtions at SMB cost. Review collected by and hosted on G2.com.