At rapidmail, we serve a largely non-technical user base. For years, we struggled to get customers to set up their sending domains correctly so their emails could be delivered reliably.

Entri Connect offers a sleek, straightforward interface that solves exactly this problem for our customers, even at scale. Since adopting it, our onboarding has improved significantly, and the number of domain-related support tickets has dropped dramatically at the same time. Review collected by and hosted on G2.com.

We currently have about 80% automated connection coverage. That’s very good overall, but it still means roughly 20% of our customers need to go through a manual process. That portion is increasing, albeit slowly.

Also, because we have a large customer base with small ARR, the price per connection ends up being very high for us. Review collected by and hosted on G2.com.

I like that Entri Connect makes DNS setup very simple and straightforward for our non-technical customers. They can connect their domain without needing to know how DNS works. We installed it and then mostly forgot about it, while Entri Connect kept adding DNS providers and improving the interface without us needing to do anything. The DNS setup configuration works in a simple, straightforward way, and customer support is pretty good—we get a response quickly if we have an issue. Review collected by and hosted on G2.com.

We found the original SDK a bit difficult to set up, and the documentation was a bit confusing, though I think it has improved a lot. When we signed up a couple of years ago, the initial setup wasn’t straightforward and took some time to figure out. Testing it was quite complex, and the dashboard and configuration weren’t the best. Review collected by and hosted on G2.com.

I like how easy Entri Connect is to use. The domain connection flow gives customers a straightforward way to connect domains they already own and complete DNS verification as part of setting up their sending infrastructure. It makes onboarding easier by removing a sticking point for customers who want to keep their own domains, and it helps us bring customers on board, win business we might otherwise have lost, and increase revenue. Review collected by and hosted on G2.com.

I do not have a specific improvement to add. My experience has been positive, particularly the ease of connecting customers' own domains and removing that onboarding blocker. Review collected by and hosted on G2.com.

I like how Entri Connect streamlines the process of connecting a domain to our product, without customers having to enter DNS records manually. The simple link for sharing DNS settings with an IT admin is a big win. The modern design fits naturally into our UI, and it was easy for our development team to integrate and customize the UI based on connection state and where users left off. Setup was very easy, and the documentation worked well and was easy for our team and AI agents to understand, which helped with implementation speed. It’s been working well, and the analytics in the dashboard have been great too. Review collected by and hosted on G2.com.

We're at ~80% success rate, and I would love to see more insights in the dashboard on which Entri step drop-off is occurring. Review collected by and hosted on G2.com.

We build Stencil, an AI app builder. Our customers are non-technical people who want their app on their own domain, and "add these DNS records at your registrar" used to be the step where many of them got stuck and messaged support. With Entri Connect, the app builder clicks "Connect domain", logs into GoDaddy / Namecheap / Google / whoever in a popup, and the records are written for them. The flow covers both the website records and the email records (SPF, DKIM, DMARC) we need for sending mail from their domain, so one popup does the whole job. Integration was light: a small JS SDK loaded on demand, a short-lived token from our backend, and a callback that tells us whether the records were actually written so we can start verification right away instead of polling blindly. Registrar coverage has been broad enough that the manual fallback is now the exception, not the rule. Review collected by and hosted on G2.com.

The popup is a black box from our side: when a session ends without success we get a status string but not much detail about why (wrong account, 2FA wall, registrar not supported, user just closed it), so our support team still has to ask the customer what happened. A richer close event or a per-session log in the dashboard would help a lot. Some registrars still fall out to a manual-instructions screen, and the manual screen looks a bit generic next to our own UI. Sandbox/testing against a fake registrar would make QA easier than using real domains. Nothing blocking, but these are the rough edges we hit. Review collected by and hosted on G2.com.

I like how simple Entri Connect is, how easily it onboards customers on any device, and how many providers it supports. The mobile responsiveness and general ease of use for customers stand out to me. I also like the custom configuration profiles for subdomains and apex domains, which let us make the setup dynamic instead of creating a manual code path, and make the integration seamless. Entri Connect can also add the “www” entry for customers on apex domains. The product felt modern, clean, and easy to use, and I found the documentation good. Setup was very easy: we had a prototype in about 10 minutes with AI, then used our API keys and fine-tuned it manually. I also value that customers can create an account on a provider through Entri Sell, own their domain, and connect it through Entri Connect, making it easier for us to onboard them with a custom domain. Review collected by and hosted on G2.com.

For an early startup, I find the pricing a little steep for the number of people using domains. We have fewer than 50 using custom domains, while the lowest plan is 600, and a lot of features are paywalled. I haven't really had any other problems; it's been pretty flawless. Review collected by and hosted on G2.com.

We had a great experience integrating Entri into our platform. The solution was easy to implement, and their team was extremely open and supportive throughout the process, helping us ensure a smooth experience for our users.

What stood out most was their willingness to guide us and adapt where needed, which made the partnership feel truly collaborative. The dashboard is intuitive, the reporting capabilities are solid, and we especially appreciate the flexibility to customize the experience under our own brand.

Overall, a reliable partner and a seamless integration experience. Review collected by and hosted on G2.com.

Nothing major to highlight here. As a minor improvement, the transition between platforms could be made even more seamless to further enhance the user experience. That said, this is more of a suggestion than a drawback — overall, the experience has been very positive. Review collected by and hosted on G2.com.

The product is very intuitive to set up. It's been proven to save our customers time. The dashboard makes it very simple to keep track of all progress and collect data from it. The best part is the supporting team. Whenever we have a question, the team responds in a very timely manner and takes our feedback seriously. Review collected by and hosted on G2.com.

Initial setup took a bit of effort to send custom connect links to customers. Review collected by and hosted on G2.com.

Team: Great team and easy to collaborate with, helpful in the set-up, procurement and tackling any issues.

Product: Adopting Entri Connect helped us increase the successful dns configuration by 2-3X. It changes a cumbersome process to something seamless for our customers, this was critical in helping our customers adopting a new product. We only tried Entri Connect so far but are aiming to adopt other products. Review collected by and hosted on G2.com.

Not all domain providers are offered, most are, but if Entri would be able to provide all domain providers, or even the manual set-up would be improved it would be even better.

In addition, the dashboard to gather insights could be improved. Takes a bit of manual work to define the successrate. Review collected by and hosted on G2.com.

I love how it makes it easy for companies to add DNS records, and I also appreciate how many integrations it covers. Review collected by and hosted on G2.com.

Several clients were concerned about granting a tool access to their domain provider. It would help build trust if there were clearer details on exactly what the integration can access and what it cannot. Review collected by and hosted on G2.com.