--- title: Enthu.ai Reviews meta\_title: 'Enthu.ai Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 44 reviews by the users' company size, role or industry to find out how Enthu.ai works for a business like yours. aggregate\_rating: rating\_value: 4.9 review\_count: 44 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Enthu.ai Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Enthu.ai but has limited features. Are you part of the Enthu.ai team? [Upgrade your plan](https://my.g2.com/enthu-ai/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Enthu.AI is a speech analytics software designed to help consumer brands improve agent performance and customer satisfaction. It specializes in call center quality assurance (QA) and management, monitoring agent calls to assess performance, identify coaching opportunities, and enhance overall service quality. The platform is primarily aimed at call center managers, directors of operations, sales leaders, CXOs, and quality management teams. Enthu.AI automates call auditing and provides actionable insights, helping organizations streamline their QA processes. This leads to higher productivity, better customer experiences, and ultimately, improved revenue. For More Visit: https://enthu.ai/ https://www.youtube.com/@enthu\_ai https://www.linkedin.com/company/enthuai * * * Seller [Enthuworks](https://www.g2.com/sellers/enthuworks) Discussions [Enthu.ai Community](https://www.g2.com/products/enthu-ai/discuss) Languages Supported English, Spanish Solution Type Best-of-Breed Overview by Tushar Jain ⚡ (Co-founder at Enthu.AI | Helping contact centers improve their agent performance) Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months [ View More Pricing Information ](https://www.g2.com/products/enthu-ai/pricing) ## Top-Rated Alternatives [ ![Convin.ai](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Convin.ai") Convin.ai 4.7/5(549) ](https://www.g2.com/products/convin-ai/reviews) [ ![Balto](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Balto") Balto 4.8/5(592) ](https://www.g2.com/products/balto/reviews) [ ![evaluagent](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "evaluagent") evaluagent 4.5/5(447) ](https://www.g2.com/products/evaluagent/reviews) [ View All Alternatives ](https://www.g2.com/products/enthu-ai/competitors/alternatives) ## User Insights Average based on 44 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Enthu.ai Integrations (2) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Five9 Intelligent Cloud Contact Center Platform ](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") ServiceNow IT Service Management ](https://www.g2.com/products/servicenow-it-service-management/reviews) Show More ![Naomi R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Naomi R.") NR Naomi R. Call Center Supervisor Small-Business (50 or fewer emp.) 5/10/2026 "Efficient, Organized Call Grading and Team Coaching" 5/5 What do you like best about Enthu.ai? Makes my process for grading calls and coaching team more efficient and organized. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? Nothing really sticks out to me as something I "dislike" about the platform. For the use I have for it, it works well. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Enthu helps me manage ensuring compliance and quality of our calls at the call center. We take 100s of calls a day so it allows me to make sure no call is being missed for quality, especially since we are a small management team Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Mid-Market (51-1000 emp.) 5/5/2026 "Enthu AI Delivers Accurate Transcripts, Powerful Auto-Sampling, and Huge Time Savings" 5/5 What do you like best about Enthu.ai? The auto-sampling capabilities provide valuable insights. The AI monitoring has helped us review 99%+ of interactions rather than relying on a small sample size. The speech transcripts are accurate, and the system’s data reporting has saved me countless hours. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? I don’t have many dislikes about Enthu AI. Any minor issues that come up are resolved quickly, and the engagement and response times with users are extremely helpful. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Data reporting and collection times have been greatly reduced. Enthu AI has solved sample-size obstacles, making it easier to gather what we need. Feedback and coaching opportunities have also strengthened, and Enthu AI has improved communication and visibility between the evaluator, agents, and management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Roshan D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Roshan D.") RD Roshan D. Manager Training, Quality & Reporting Mid-Market (51-1000 emp.) 5/9/2026 "A game-changer for contact center QA and agent coaching" 5/5 What do you like best about Enthu.ai? Automated 100% call coverage and the speed of deployment. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? Some features aren’t available out of the box and require customization to work the way I need. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Scaling QA without adding headcount, reducing manual audit effort, and making agent coaching more consistent and efficient. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Zoe W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Zoe W.") ZW Zoe W. Marketing Content Manager Small-Business (50 or fewer emp.) 6/19/2025 "I finally got my day back from QA" 4/5 What do you like best about Enthu.ai? I’m in charge of call quality, and honestly, reviewing calls used to drain my time. Enthu changed that. It highlights the key moments, shows me where things went wrong, and helps me deliver feedback fast, without sorting through every single call. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? The reports work well, but being able to drill down by campaign or agent group would make performance reviews more actionable. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Before Enthu.AI, our team leads spent too much time digging through calls just to find coachable moments. Now, Enthu does the heavy lifting, flagging the right parts of conversations so we can zero in on where reps need help. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mohnish John D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mohnish John D.") MD Mohnish John D. Quality Manager Mid-Market (51-1000 emp.) 1/21/2025 "Revolutionizing Call Analysis with Enthu.AI: Fast, Accurate, and Insightful!" 5/5 What do you like best about Enthu.ai? The Enthu.AI software tool has been a game-changer for our operations, seamlessly converting voice to text and enabling us to process multiple calls efficiently. Its ability to provide additional insights into conversations has greatly enhanced our understanding of customer interactions and agent performance. The quick conversion speeds save significant time, allowing us to focus on analysis and improvements. It’s a powerful tool that streamlines workflows while offering deeper call intelligence. Truly an essential asset for our team! Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? We utilize a manual call upload approach, which comes with its limitations, as it relies on a fixed number of uploads to efficiently process AI logic. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Enthu.AI is solving the challenge of manual call analysis by automating the entire process with its advanced AI-driven insights. It provides quick and accurate transcription, intent analysis, and performance metrics, which saves significant time and effort. This enables our team to focus on actionable insights rather than spending hours listening to calls. Additionally, it helps identify gaps in customer interaction, improves call quality, and boosts overall team performance, all while ensuring a seamless and efficient workflow. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") UT Verified User in Telecommunications Small-Business (50 or fewer emp.) 7/10/2025 "My experience with Enhu.AI - Best One" 4/5 What do you like best about Enthu.ai? Enthu.AI helps us by transcribing 100% of our calls and showing key moments in a clear dashboard. We can easily rank agents, find common keywords, and get results in seconds. Each call comes with a transcript and recording, which makes evaluations more accurate. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? No complaints so far, I am still trying the tool. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? The AUTO - QA feature is just amazing, it scores 100% of calls, so we catch issues faster, give targeted feedback, and our QA scores have actually gone up. It’s also helped us with client audits, everything’s traceable now. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Small-Business (50 or fewer emp.) 8/5/2024 "Robust and Powerful" 4.5/5 What do you like best about Enthu.ai? Enthu provides incredibly in-depth analytics into every call our reps make. The transcription and moments make evaluating a call easier, but the reporting functionality really helps me evaluate which reps are succeeding and which are not. I LOVE how they are always coming out with new features. They take feedback seriously and release updates regularly. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? I just wish I had more time to use the system. The more you put into it, the more you get out of it, but we don't have a designated QA person at our company. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? We are able to easily access and evaluate call recordings and subscriptions. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic FS Fazal S. Mid-Market (51-1000 emp.) 11/29/2023 "Simple, Powerful & Engaging!" 5/5 What do you like best about Enthu.ai? Enthu stands out with it's simplistic yet stylish interface. Making a technical application easy to use for non-technical users whilst providing an empowering and seamless experience. Enthu is rich in it's product offering and features, which are constantly reviewed to ensure the best solutions are available to it's users. Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? We have been using Enthu.Ai for around 4-6 months so thus far nothing to dislike about the product. On the contrary, a few recommendations made to the Enthu team were able to provide solutions and implement new features. Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Enthu is helping us deep dive into a high volume of calls which would otherwise require significant time, resource and effort. Through it's rich features we are able to look at elements surrounding the call at a granular level and identify areas of improvement instantly. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AM Alex M. Mid-Market (51-1000 emp.) 10/13/2023 "Top class product and top class team" 5/5 What do you like best about Enthu.ai? The UI is clean and fresh, you can pick up the product in a few hours. Unlike our previous speech partner that took 6 months to configure. Low implementation costs and good value on a monthly agent subscription fee Transcription is the best i;ve worked with and really quick to start gaining insight and results from agent feedback. The team are attentive and passionate about delivering a good service, they also are willing to take ideas and implement the product from users experience Highly recommend to any Contact centre of telephony sales team ! Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? It still lacks the customer word cloud trends and specific metric coaching points that i have seen in other leading analytic products. I hear that these are features coming in 2024 Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? Adherence to sales script Sales agent coaching Quality Metrics Auto QA Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Mauricio C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mauricio C.") MC Mauricio C. Small-Business (50 or fewer emp.) 4/19/2024 "Very poweful and easy to use with a great support team" 5/5 What do you like best about Enthu.ai? Simple to use, ease integration with a flexible business model, and great customer support Review collected by and hosted on G2.com. What do you dislike about Enthu.ai? We have been using Enthu for over 1 year and no complains so far Review collected by and hosted on G2.com. What problems is Enthu.ai solving and how is that benefiting you? We have integrated Enthi to our Contact Center Software to provide Speech Analytics Services Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Enthu.ai? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Enthu.ai ](https://www.g2.com/products/enthu-ai/discussions/new) ![Sam A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sam A.") SA Sam Andrew • Last activity 4 months ago Can Enthu.AI fetch data from my telephony? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/can-enthu-ai-fetch-data-from-my-telephony) GU Guest User • Last activity 4 months ago What is Enthu.ai used for? 1 Upvote 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-enthu-ai-used-for) [ View all Discussions ](https://www.g2.com/products/enthu-ai/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 4 months ### Average Discount 7% [ View More Pricing Information ](https://www.g2.com/products/enthu-ai/pricing) ##### ##### Enthu.ai Features Call Analytics Call Recording Machine Learning Call Analysis Artificial Intelligence - Conversation Intelligence Customer Scoring Speech-to-Text Quality Assurance Evaluation Reports Engagement Feedback Dashboards Training [ View More Features ](https://www.g2.com/products/enthu-ai/features) ##### Categories on G2 [Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)[Speech Analytics](https://www.g2.com/categories/speech-analytics) ##### Explore More [Most popular user session replay software](https://www.g2.com/discussions/most-popular-user-session-replay-software)[Is Autodesk Forma worth it for jobsite management?](https://www.g2.com/discussions/is-autodesk-forma-worth-it-for-jobsite-management)[Most effective sales engagement app](https://www.g2.com/discussions/most-effective-sales-engagement-app) [What is the best platform for identifying industry-specific influencers?](https://www.g2.com/discussions/what-is-the-best-platform-for-identifying-industry-specific-influencers)[Top-rated container security platforms for large enterprises](https://www.g2.com/discussions/what-are-the-top-rated-container-security-platforms-for-large-enterprises)[Pros and Cons Details](https://www.g2.com/products/enthu-ai/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)