What do users say?

I don’t have enough words to describe how good it has been to work with OmPrompt over the past couple of years.

We have completely changed the way we work in the company thanks to them, and we also have a good relationship: they are not just a provider, it feels like a partnership. Review collected by and hosted on G2.com.

They are in a process of changing too, and during this process sometimes we have had hits and misses. However we understand that these changes will be for the best, and hopefully their customer service team will be top-notch by the end of it. Review collected by and hosted on G2.com.

The team is very supportive and works with us to find solutions. Also, they work with us as we develop more EDI capability to help us find solutions. What is most helpful is their willingness to give us options to help manage our cost and rollout timing. Review collected by and hosted on G2.com.

Nothing. They are in the UK and we are in the US but OmPrompt has been very flexible to meet our needs. I have not experienced a downside. Review collected by and hosted on G2.com.

Omprompt solution for Optical Character Recognition (OCR) is effective for order processing for highly digitized format and easy to use.

The best part is the responsive support of Omprompt IT who are fast and can provide workable solutions.support@omprompt.net Review collected by and hosted on G2.com.

The only feedback for improvement is the limitation for digitized format where the original PO original format will be the sole basis for the formatting/ mapping. For every major change of location of SOLD TO, BILL TO, there will be extra charge in comparison to other solution provider where advance Artificial Intelligence is already available and no additional charges for every change of customer format. Review collected by and hosted on G2.com.

Simplicity and interoperability of the solution. An extremely knowledgeable team that managed the process exceptionally well from start to finish. Review collected by and hosted on G2.com.

The simplicity, it's sometimes more difficult to "sell" a proposition internally when it is so simple. I know that sounds very obscure, but it's true. Review collected by and hosted on G2.com.

The ease of the system and processes that there are to follow. It is very straightforward and is easy to teach people how to use. I like that there is a great support resource that gets back to you very quickly. OmPrompt has been great to work with through the whole implementation process. Review collected by and hosted on G2.com.

While we work through issues, sometimes it takes a few steps back and forth with OmPrompt and our team to pinpoint what the driver is. This isn't a bad thing, but is difficult to move forward until an issue has been fixed. Review collected by and hosted on G2.com.

In recent experience, super friendly team with a lot of information and support in adding an additional service recipient and additional trading partner setups. Review collected by and hosted on G2.com.

Lack of updates in terms of changing technology. i.e. we signed using zero touch 2012, myself personally had not heard of Teach and Learn technology until just recently after following up to add an additional service recipient. Review collected by and hosted on G2.com.

being very accessible and good support - especially for training. They understand pretty well the needs of a business Review collected by and hosted on G2.com.

Sometimes project deadlines are not fully respected Review collected by and hosted on G2.com.

Good range of innovative solutions to reduce a wide range of manual processes. Really professional & helpful team, especially for those with less technical skills. Review collected by and hosted on G2.com.

Nothing to dislike, only downside was occasionally slipping project start dates. Review collected by and hosted on G2.com.

Continuous improvement thinking & ability to take feedback on opportunity areas & look for solutions in partnership Review collected by and hosted on G2.com.

Project management can be a bit sketchy & they miss the capability of being able to manage in different languages which is pertinent to the success of the change management needed when implementing automation solutions. For me, project management should provide status updates to demonstrate progress & that doesn’t tend to happen Review collected by and hosted on G2.com.

Functionality to set up business rules within Omprompt order processing, helpful support team, reliability Review collected by and hosted on G2.com.

Approach to master data maintenance could be improved Review collected by and hosted on G2.com.