Element Pricing Overview

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Element Pricing Key Insights

Last updated on Mar 25, 2026

Element offers 2 pricing editions, starting from $5 to $10 . Element pricing tiers are designed to support different usage levels and team sizes. Element also offers a free trial. Compare the Element pricing table below to figure out the best fit for your needs. Some plans may require you to contact Element for custom pricing.

Element Business — $5 / 1 month per user

Element Enterprise — $10 / 1 month per user

Rated 4.2 / 5

*Pricing information is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations must be conducted with the seller.

Element Business

$5.00

1 month per user

For teams who need secure communications hosted in our secure cloud hosting service.

Element Enterprise

$10.00

1 month per user

For companies who need secure communications in the cloud or self-hosted

Flexibility between on-premise or fully-managed in the cloud, with additional collaboration add-ons and bridges available. Consulting and services as required (including on-prem support).

Pricing information for Element is supplied by the software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase Element must be conducted with the seller.

Pricing information was last updated on October 09, 2024

Element Pricing FAQs

Generated using AI

Element's pricing is best suited for security-conscious small businesses and mid-market organizations, particularly in IT, computer security, defense, and software industries, as reflected across G2 reviewer demographics. The $5.00 Element Business tier appeals to small teams needing encrypted, cloud-hosted communications without heavy infrastructure overhead. G2 reviewers from mid-market companies highlight Element's self-hosting, federation, and SSO capabilities as key drivers for upgrading to the $10.00 Element Enterprise tier. Organizations in regulated industries or those managing contractor networks benefit most from Enterprise-level auditing tools and air-gapped network support. Less technical teams or casual users may find Element's pricing harder to justify given the steeper learning curve noted by G2 users.

Element does not offer a permanent free tier, but a free trial is available to evaluate its capabilities. According to G2's pricing data for Element, the entry-level Element Business plan at $5.00 per user per month includes end-to-end encryption, voice and video calls, cloud hosting, SSO integration, and federation. Upgrading to Element Enterprise at $10.00 unlocks self-hosting options, custom DNS, regional cloud selection, 24/7 support, Slack and Teams migration bridges, SIP voice and video bridging, and auditing tools. G2 reviewers particularly value the self-hosting flexibility and bridge integrations available in Element's higher tiers, noting these features are critical for data sovereignty and enterprise compliance requirements.

Element's pricing is generally considered good value, particularly for security-focused teams. G2 reviewers consistently highlight end-to-end encryption, data sovereignty, and Matrix-based federation as standout benefits that justify the cost. The $5.00 Element Business tier is praised for delivering enterprise-grade security at an accessible price point. However, one G2 reviewer reported serious concerns with paid services, citing non-functional integrations and unresponsive customer support despite paying for two months. G2 reviewers also note performance issues like message delays and desktop lag. For organizations prioritizing privacy and decentralized communication over polish, Element's pricing delivers strong value, though teams expecting seamless onboarding and reliable support may find the experience inconsistent.

Top-Rated Alternatives

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Element Alternatives Pricing

The following is a quick overview of editions offered by other Business Instant Messaging Software

Slack Free	$0.00	For teams wanting to try out Slack for an unlimited period of time Searchable message archives, up to 10k of your team’s most recent messages 10 apps or service integrations Native apps for iOS, Android, Mac & Windows Desktop Two-person voice and video calls 5GB total file storage for the team Two Factor Authorization Show More
Microsoft Teams Teams Essentials	$4.801 User Per Month	Seamless integration with Exchange: Teams Essentials works with On-Premises or Hosted Exchange so that Office clients can get Teams in the cloud. Upgraded online meetings: Provide professional features like virtual backgrounds, screen sharing, and recording from any device for your clients. Fully-enabled dynamic chats: Keep conversations going internally or externally with continuous chat, searchable history, and in-app file sharing and collaboration. Standalone meetings and calling: Deliver a full Teams experience without deploying the full Microsoft 365 suite and enable new targeted motions for Teams Phone System and Calling Plans. Boost communications for frontline workforce: Promote the right scenarios at the right price point for your existing SMB customers to expand their coverage to all Frontline Workers. Simplify storage and collaboration: Give users access to Office in Teams, or on the Web to create and share documents, chat in meetings, and store files in the cloud. Show More
Mattermost Starter	$0.00	Increased productivity for small teams Unlimited 1:1 and group messaging Unlimited users, channels, teams Unlimited boards Pre-built and custom board templates Audio/video integrations Continuous message archive Show More

Various alternatives pricing & plans

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Pricing information for the above various Element alternatives is supplied by the respective software provider or retrieved from publicly accessible pricing materials. Final cost negotiations to purchase any of these products must be conducted with the seller.

Element Pricing Reviews

(1)

Akansha C.

Infra Managed Service Analyst

Mid-Market (51-1000 emp.)

3/21/2026

"Decentralized Security with a Learning Curve"

4/5

What do you like best about Element?

I use Element primarily because of its decentralized architecture and robust End-to-End Encryption, which is crucial for maintaining data sovereignty in my work with Azure and network security. I love that Element runs on the Matrix protocol, giving me the flexibility to self-host our communications and connect with other ecosystems through 'bridges.' It's great for consolidating fragmented communications into one encrypted interface, drastically reducing my 'context-switching' time while still maintaining a zero-trust security posture. I appreciate its modern UX that aligns with tools like Slack but offers the transparency and security that proprietary tools can't match. Element serves as an incredible centralized communication hub by allowing me to integrate my Slack and Discord channels, as well as connecting with our CI/CD pipelines through webhooks for real-time alerts, all within a securely encrypted 'command center.' Review collected by and hosted on G2.com.

What do you dislike about Element?

While I value the security of Element, the user experience for non-technical stakeholders could be improved. The barrier to entry—specifically managing encryption keys and understanding decentralized homeservers—is high. I believe the platform would benefit from a more streamlined onboarding process and a more 'plug-and-play' approach to its bridging features, which would help drive wider adoption in less technical departments. Review collected by and hosted on G2.com.