# Element vs Mattermost Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mattermost excels in providing a reliable platform for team communication, particularly for DevOps workflows. Users appreciate its ability to handle various types of information, including text, photos, and files, making it a versatile tool for internal and external collaboration.
- **Users say** that Element stands out for its strong security features, including end-to-end encryption and a decentralized model built on the Matrix protocol. This gives users complete control over their data and communication, which is a significant advantage for those prioritizing security.
- **Reviewers mention** that Mattermost's user interface is clean and intuitive, making it easy to navigate. Many users find it quick to use, with standard menus that simplify finding what they need, enhancing day-to-day usability.
- **According to verified reviews** , Element is praised for its ease of setup, with users highlighting how straightforward it is to get started. This can be particularly beneficial for small businesses looking for a hassle-free implementation process.
- **G2 reviewers note** that while Mattermost has a higher overall satisfaction score, Element's pricing is seen as fair and accurate for the quality of service provided. This makes Element an attractive option for small businesses with budget constraints.
- **Users report** that Mattermost offers better support quality, with many highlighting their positive experiences with customer service. In contrast, Element's support is viewed as adequate but not as robust, which could be a consideration for teams needing reliable assistance.



---
## Frequently Asked Questions

### What is the difference between Mattermost vs Element?

Mattermost stands out for its higher review volume, slightly higher average rating, and stronger support and ease-of-use scores, while Element is noted for its decentralized architecture and security focus.

| [Mattermost](https://www.g2.com/products/mattermost/reviews) | [Element](https://www.g2.com/products/element-io/reviews) |
| --- | --- |
| 4.3/5 (369 reviews) | 4.2/5 (43 reviews) |
| Mid-Market | Small-Business |
| 8.1 | 8.7 |
| 8.2 | 7.9 |
| Security, flexibility, and integrations | Decentralized architecture and end-to-end encryption |



### How do the pricing models of Mattermost and Element compare?

Mattermost is rated higher for value, with reviewers expressing greater satisfaction with its pricing compared to Element.

- **Mattermost:** Reviewers highlight cost savings at scale, especially for self-hosted deployments, and describe it as offering strong ROI and reliable value.
- **Element:** Reviewers describe Element's pricing as fair and accurate for the quality of service, with particular value for small businesses seeking secure communication.
- **Switching reasons:** Several reviewers mention switching from Slack to both Mattermost and Element for improved security, data control, and to avoid usage limits or vendor lock-in.



### What are the best alternatives to Mattermost and Element?

The top 3 alternatives to Mattermost and Element are Slack, Microsoft Teams, and Rocket.Chat.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [Mattermost](https://www.g2.com/products/mattermost/reviews) | 4.3/5 (369 reviews) | Mid-Market | Reviewers highlight cost savings and strong ROI, especially for self-hosted deployments | Security, flexibility, and integrations |
| [Element](https://www.g2.com/products/element-io/reviews) | 4.2/5 (43 reviews) | Small-Business | Reviewers describe pricing as fair and accurate for secure communication | Decentralized architecture and end-to-end encryption |
| [Slack](https://www.g2.com/products/slack/reviews) | 4.5/5 (39,275 reviews) | Mid-Market | — | Ease of use and extensive integrations |
| [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) | 4.4/5 (19,264 reviews) | Enterprise | — | Integration with Microsoft 365 and enterprise collaboration |
| [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) | 4.2/5 (374 reviews) | Mid-Market | — | Open-source flexibility and customization |



### Which Business Instant Messaging features should I prioritize when comparing Mattermost and Element?

Buyers comparing Mattermost and Element should prioritize security, integrations, ease of use, customization, and search functionality.

- **Security:** Mattermost (10 all-time mentions), Element (4 all-time mentions); both products are frequently praised for strong security and data control.
- **Integrations:** Mattermost (11 all-time mentions), Element (recent reviews cite easy integrations); Mattermost is noted for integrations with tools like Jira and Zabbix.
- **Ease of Use:** Mattermost (15 all-time mentions), Element (3 all-time mentions); Mattermost receives more consistent praise for usability.
- **Customization:** Mattermost (8 all-time mentions), Element (2 all-time mentions); both products offer customization, with Mattermost more frequently cited.
- **Search:** Mattermost (multiple recent reviews cite search as a key feature), Element (recent reviews mention search but note limitations in encrypted rooms).



### What are the pros and cons of Mattermost vs Element?

Mattermost's headline strength is secure, flexible team collaboration with strong integrations, while Element's is decentralized, encrypted communication with data sovereignty.

- **Mattermost strengths:** Security (10 all-time mentions), integrations (11), ease of use (15), flexibility, and self-hosting options.
- **Mattermost trade-offs:** Reviewers note a less modern UI, a learning curve for non-technical users, and occasional integration or performance issues (8 all-time mentions for both not intuitive and performance issues).
- **Element strengths:** Security (4 all-time mentions), decentralized architecture, end-to-end encryption, and customization.
- **Element trade-offs:** Reviewers cite a steeper learning curve, complexity for non-technical users, and occasional customer support or notification issues (3 all-time mentions for not intuitive, 2 for complexity and lack of notifications).



### Is Mattermost or Element better for small businesses?

Element is better suited for small businesses, as its largest reviewer segment is Small-Business and reviewers highlight its value for secure, low-cost communication.

- **Mattermost:** Largest segment is Mid-Market; reviewers praise its flexibility and security but note that setup and administration may require more technical expertise, which can be a barrier for smaller teams.
- **Element:** Largest segment is Small-Business; reviewers highlight its affordability, ease of setup, and strong security as key benefits for small organizations.



### Which Business Instant Messaging platform has better integrations?

Mattermost is favored for integrations, with more reviewer-cited integration mentions and specific third-party tool support.

- **Mattermost:** Integrations with Jira (9 all-time mentions) and Zabbix are frequently cited, with reviewers highlighting integration capabilities for DevOps and workflow automation.
- **Element:** Reviewers mention integrations with Slack and Discord through bridging, and recent reviews note easy integrations, but with fewer all-time mentions than Mattermost.



### How do Mattermost and Element compare on customer support?

Mattermost and Element are rated within 0.3 points on Quality of Support, with Mattermost at 8.2 and Element at 7.9, indicating near-parity in reviewer satisfaction.

- **Mattermost:** Reviewers frequently describe support as responsive and helpful, with several citing positive experiences and a 7.0 support score in recent reviews.
- **Element:** Support experiences are mixed; some reviewers praise support responsiveness, while others report challenges with paid support and slower response times, reflected in a slightly lower average support score.



### Which is easier to implement, Mattermost or Element?

Element scores higher on Ease of Setup with an 8.7 versus Mattermost's 8.1, indicating reviewers find Element easier to implement.

- **Mattermost:** Reviewers note that setup is straightforward for technical teams but can require more technical knowledge, especially for self-hosted deployments.
- **Element:** Reviewers highlight easy setup, particularly for hosted deployments, and describe the onboarding process as smooth for technical users, though non-technical users may face a learning curve.



### Which product has better Search?

Mattermost is favored for Search, with more frequent reviewer mentions and higher satisfaction for this feature.

- **Mattermost:** Search is cited in multiple recent reviews as a key feature, with reviewers praising its ability to find messages and documents, though some note room for improvement in advanced filtering.
- **Element:** Reviewers mention search functionality, but note limitations in encrypted rooms and slower performance compared to Mattermost.



| | Element | Mattermost | 
|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 43 | 369 | 

---
## Top Pros & Cons

### Element

Pros:
- Security (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Not Intuitive (3 reviews)
- Complexity (2 reviews)

### Mattermost

Pros:
- Ease of Use (15 reviews)
- Features (14 reviews)

Cons:
- Not Intuitive (8 reviews)
- Performance Issues (8 reviews)

---
## Ratings Comparison
| Rating | Element | Mattermost | 
|---|---|---|
  | **Meets Requirements** | 8.7 (31 reviews) | 8.7 (301 reviews) | 
  | **Ease of Use** | 8.5 (31 reviews) | 8.8 (307 reviews) | 
  | **Ease of Setup** | 8.7 (13 reviews) | 8.1 (97 reviews) | 
  | **Ease of Admin** | 8.0 (10 reviews) | 8.3 (69 reviews) | 
  | **Quality of Support** | 7.9 (27 reviews) | 8.2 (232 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (11 reviews) | 9.0 (58 reviews) | 
  | **Product Direction (% positive)** | 7.7 (31 reviews) | 8.4 (296 reviews) | 

---
## Pricing

### Element

#### Entry-Level Pricing

Plan: Element Business

Price: $5.00 1 month per user

Description: For teams who need secure communications hosted in our secure cloud hosting service.

Key Features:
- The Element app
- Cloud admin console
- Customer support 

[Browse all 2 editions](https://www.g2.com/products/element-io/pricing)

#### Free Trial

Yes

### Mattermost

#### Entry-Level Pricing

Plan: Starter

Price: $0.00

Description: Increased productivity for small teams

Key Features:
- Unlimited 1:1 and group messaging
- Unlimited users, channels, teams
- Unlimited boards

[Browse all 3 editions](https://www.g2.com/products/mattermost/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | N/A | N/A |

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Team Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | N/A | N/A |

#### Communication

| Feature | Element | Mattermost | 
|---|---|---|
| **Status Updates** | Not enough data | Not enough data | 
| **Instant Messaging** | Not enough data | Not enough data | 
| **Activity Feed** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Comments and Voting** | Not enough data | Not enough data | 
| **Discussions** | Not enough data | Not enough data | 
| **User Directory** | Not enough data | Not enough data | 
| **Online Status of Coworkers** | Not enough data | Not enough data | 

#### Content Management

| Feature | Element | Mattermost | 
|---|---|---|
| **File Sharing** | Not enough data | Not enough data | 
| **Document Collaboration** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Productivity Tools

| Feature | Element | Mattermost | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Calendar** | Not enough data | Not enough data | 
| **Search** | Not enough data | Not enough data | 
| **Mobile** | Not enough data | Not enough data | 
| **Multi-Language Support** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 

#### Administration

| Feature | Element | Mattermost | 
|---|---|---|
| **Moderation** | Not enough data | Not enough data | 
| **User, Role, and Access Management** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **API** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Audio Calls** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Calendar Sync** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

### Business Instant Messaging

| Product | Score | Reviews |
|---|---|---|
| **Element** | 8.4/10 | 29 |
| **Mattermost** | 6.9/10 | 223 |

#### Business Instant Messaging

| Feature | Element | Mattermost | 
|---|---|---|
| **File Sharing** | 8.3 (23 reviews) | 8.7 (196 reviews) | 
| **Notifications** | 8.7 (25 reviews) | 8.6 (203 reviews) | 
| **Search** | 8.3 (24 reviews) | 8.0 (192 reviews) | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 

#### Business Instant Messaging 

| Feature | Element | Mattermost | 
|---|---|---|
| **Audio Conferencing** | 7.9 (20 reviews) | 7.8 (118 reviews) | 
| **Video Conferencing** | 7.5 (18 reviews) | 7.9 (110 reviews) | 
| **Two-Way Audio & Video** | Not enough data | Not enough data | 
| **Conferencing** | Not enough data | Not enough data | 

#### Business Instant Messaging

| Feature | Element | Mattermost | 
|---|---|---|
| **Mobile Application** | 8.3 (22 reviews) | 8.0 (178 reviews) | 
| **Web Application** | 9.2 (22 reviews) | 8.9 (188 reviews) | 
| **Third-Party Integrations** | 8.6 (22 reviews) | 8.3 (167 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 

#### Generative AI - Business Instant Messaging

| Feature | Element | Mattermost | 
|---|---|---|
| **Text Summarization** | Not enough data | 4.8 (14 reviews) | 

#### AI - Business Instant Messaging

| Feature | Element | Mattermost | 
|---|---|---|
| **AI Powered Search** | Not enough data | 5.1 (14 reviews) | 
| **Smart Notifications** | Not enough data | 6.0 (14 reviews) | 
| **AI Powered Language Translation** | Not enough data | 4.4 (13 reviews) | 
| **Content Generation** | Not enough data | 5.5 (13 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Business Instant Messaging

| Feature | Element | Mattermost | 
|---|---|---|
| **Cross-system Integration** | Not enough data | 5.7 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.3 (10 reviews) | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Bulk Send** | Not enough data | Not enough data | 
| **Meeting Management** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Rich Text Editor** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Message Recall** | Not enough data | Not enough data | 
| **Canned Responses** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Read Receipts** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Real-Time Chat** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Broadcast Messaging** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **One-to-One Messaging** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | 8.2/10 | 21 |

#### Setup

| Feature | Element | Mattermost | 
|---|---|---|
| **Activities** | Not enough data | 8.5 (20 reviews) | 
| **Flows** | Not enough data | 8.8 (20 reviews) | 
| **Dependencies** | Not enough data | 7.9 (20 reviews) | 
| **Notifications** | Not enough data | 8.7 (21 reviews) | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Business Process Automation** | Not enough data | Not enough data | 

#### Management

| Feature | Element | Mattermost | 
|---|---|---|
| **Updates** | Not enough data | 8.7 (19 reviews) | 
| **Audit Trail** | Not enough data | 8.0 (19 reviews) | 
| **Integration** | Not enough data | 8.1 (20 reviews) | 

#### Generative AI

| Feature | Element | Mattermost | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (12 reviews) | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Element | Mattermost | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Drag & Drop** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Approval Process Control** | Not enough data | Not enough data | 
| **Customizable Dashboard** | Not enough data | Not enough data | 
| **Rules-Based Workflow** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Workflow Configuration** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **No-Code** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Graphical Workflow Editor** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Project Workflow** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | N/A | N/A |

#### Monitoring

| Feature | Element | Mattermost | 
|---|---|---|
| **Constant Monitoring** | Not enough data | Not enough data | 
| **Timely Alerts** | Not enough data | Not enough data | 
| **TIcket Accuracy** | Not enough data | Not enough data | 
| **AI Monitoring** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Email Alerts** | Not enough data | Not enough data | 
| **Real-Time Monitoring** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 

#### Management Tools

| Feature | Element | Mattermost | 
|---|---|---|
| **Ticket Assignment** | Not enough data | Not enough data | 
| **Standardization** | Not enough data | Not enough data | 
| **Lifecycle Visualization** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Element | Mattermost | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 

#### Agentic AI - Incident Management

| Feature | Element | Mattermost | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Forms Management** | Not enough data | Not enough data | 
| **Safety Incident Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **OSHA Compliance** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Disaster Recovery** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Multi-Channel Communication** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Corrective and Preventive Actions (CAPA)** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Issue Management** | Not enough data | Not enough data | 
| **Communications Management** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **IT Incident Management** | Not enough data | Not enough data | 
| **Audit Management** | Not enough data | Not enough data | 
| **Event Logs** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Risk Assessment** | Not enough data | Not enough data | 
| **Incident Reporting** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Ticket Management** | Not enough data | Not enough data | 
| **Service Level Agreement (SLA) Management** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **On Call Scheduling** | Not enough data | Not enough data | 
| **Investigation Management** | Not enough data | Not enough data | 
| **Maintenance Scheduling** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 

### Frontline Worker Communication Platforms

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | N/A | N/A |

#### Administrative Tasks - Frontline Worker Communication Platforms

| Feature | Element | Mattermost | 
|---|---|---|
| **Training & Learning Modules** | Not enough data | Not enough data | 
| **Health & Safety Policies** | Not enough data | Not enough data | 
| **Onboarding & Offboarding** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Employee Services** | Not enough data | Not enough data | 
| **Knowledge Management** | Not enough data | Not enough data | 

#### Communication Features - Frontline Worker Communication Platforms

| Feature | Element | Mattermost | 
|---|---|---|
| **Group Messaging** | Not enough data | Not enough data | 
| **Private Messaging** | Not enough data | Not enough data | 
| **Announcements** | Not enough data | Not enough data | 
| **Emergency Notifications** | Not enough data | Not enough data | 

#### Operations - Frontline Worker Communication Platforms

| Feature | Element | Mattermost | 
|---|---|---|
| **Shift Scheduling** | Not enough data | Not enough data | 
| **Insights & Analytics** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **SOPs & Documentation** | Not enough data | Not enough data | 

#### Agentic AI - Frontline Worker Communication Platforms

| Feature | Element | Mattermost | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Search/Filter** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Employee Photos** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Transcripts/Chat History** | Not enough data | Not enough data | 
| **Mobile Alerts** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 

### Employee Intranet

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | N/A | N/A |

#### Agentic AI - Employee Intranet

| Feature | Element | Mattermost | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Activity/News Feed** | Not enough data | Not enough data | 
| **Employee Communities** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Employee Portal** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Multi-Language** | Not enough data | Not enough data | 
| **Engagement Tracking** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Wiki** | Not enough data | Not enough data | 
| **Event Calendar** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 
| **Org Chart Creation** | Not enough data | Not enough data | 
| **Employee Database** | Not enough data | Not enough data | 
| **Employee Profiles** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Blogs** | Not enough data | Not enough data | 
| **Policy Management** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Content Library** | Not enough data | Not enough data | 
| **Knowledge Base Management** | Not enough data | Not enough data | 
| **Private Network** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Customizable Templates** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **Employee Onboarding** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 

### Product Management

| Product | Score | Reviews |
|---|---|---|
| **Element** | N/A | N/A |
| **Mattermost** | 8.9/10 | 20 |

#### Communication

| Feature | Element | Mattermost | 
|---|---|---|
| **Wiki Documentation** | Not enough data | 8.5 (20 reviews) | 
| **Community Forum** | Not enough data | 8.8 (20 reviews) | 
| **Customer Ideation** | Not enough data | 8.7 (19 reviews) | 
| **NPS of Customers** | Not enough data | Not enough data | 

#### Planning

| Feature | Element | Mattermost | 
|---|---|---|
| **Work Capacity** | Not enough data | 9.6 (19 reviews) | 
| **Task Ranking** | Not enough data | 9.6 (19 reviews) | 
| **Kanban Board** | Not enough data | 8.6 (19 reviews) | 
| **Custom Workflows** | Not enough data | 8.9 (19 reviews) | 
| **Release Forecasting** | Not enough data | 8.6 (19 reviews) | 
| **Projections** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 

#### Workflow Management

| Feature | Element | Mattermost | 
|---|---|---|
| **Time Tracking** | Not enough data | 8.9 (19 reviews) | 
| **Progress Monitoring** | Not enough data | 9.0 (19 reviews) | 
| **Budgeting** | Not enough data | 9.0 (18 reviews) | 
| **Team Scorecard** | Not enough data | 8.4 (18 reviews) | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Milestone Tracking** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Project Tracking** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | Element | Mattermost | 
|---|---|---|
| **Task Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Real-Time Updates** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Task Planning** | Not enough data | Not enough data | 
| **Product Lifecycle Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Resource Management** | Not enough data | Not enough data | 
| **Planning Tools** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Customizable Fields** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Requirements Management** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Multiple Projects** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Project Planning** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Release Planning** | Not enough data | Not enough data | 
| **Customer Journey Mapping** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Gantt/Timeline View** | Not enough data | Not enough data | 
| **Reporting/Analytics** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **Surveys & Feedback** | Not enough data | Not enough data | 
| **Deadline Management** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Product Roadmapping** | Not enough data | Not enough data | 
| **Idea Management** | Not enough data | Not enough data | 
| **Real-Time Data** | Not enough data | Not enough data | 
| **Agile Methodologies** | Not enough data | Not enough data | 
| **Timeline Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Project Templates** | Not enough data | Not enough data | 
| **Feedback Management** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Template Management** | Not enough data | Not enough data | 
| **Guest Access** | Not enough data | Not enough data | 
| **Visualization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Business Instant Messaging Software](https://www.g2.com/categories/business-instant-messaging)

**Unique to Element (1):** [Frontline Worker Communication Platforms Software](https://www.g2.com/categories/frontline-worker-communication-platforms)

**Unique to Mattermost (4):** [Employee Intranet Software](https://www.g2.com/categories/employee-intranet), [Product Management Software](https://www.g2.com/categories/product-management-software), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Incident Management Software](https://www.g2.com/categories/incident-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Element | Mattermost | 
|---|---|---|
| **Small-Business** | 59.5% | 30.1% | 
| **Mid-Market** | 27.0% | 37.5% | 
| **Enterprise** | 13.5% | 32.4% | 

### By Industry

#### Element

- **Information Technology and Services:** 14.3%
- **Computer Software:** 11.4%
- **Marketing and Advertising:** 8.6%
- **Writing and Editing:** 5.7%
- **Staffing and Recruiting:** 5.7%
- **Medical Practice:** 5.7%
- **Consumer Goods:** 5.7%
- **Accounting:** 2.9%
- **Animation:** 2.9%
- **Automotive:** 2.9%
- **Other:** 34.3%

#### Mattermost

- **Information Technology and Services:** 21.3%
- **Computer Software:** 14.1%
- **Financial Services:** 4.6%
- **Internet:** 3.7%
- **Automotive:** 3.7%
- **Computer & Network Security:** 3.7%
- **Retail:** 3.4%
- **Telecommunications:** 3.2%
- **Education Management:** 2.6%
- **Banking:** 2.6%
- **Other:** 37.1%

---
## Alternatives

### Alternatives to Element

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39852 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19344 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (373 reviews)
- [Zulip](https://www.g2.com/products/zulip/reviews) — 4.6/5 stars (117 reviews)
- [Wire](https://www.g2.com/products/wire/reviews) — 4.2/5 stars (62 reviews)
- [Hive](https://www.g2.com/products/hive-hive-hive/reviews) — 4.6/5 stars (668 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18926 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3506 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48217 reviews)

### Alternatives to Mattermost

- [Slack](https://www.g2.com/products/slack/reviews) — 4.5/5 stars (39852 reviews)
- [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) — 4.4/5 stars (19344 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (373 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (14714 reviews)
- [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) — 4.2/5 stars (18926 reviews)
- [Flock](https://www.g2.com/products/flock/reviews) — 4.4/5 stars (300 reviews)
- [Google Workspace](https://www.g2.com/products/google-workspace/reviews) — 4.6/5 stars (48217 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56382 reviews)
- [Bitrix24](https://www.g2.com/products/bitrix24/reviews) — 4.1/5 stars (613 reviews)
- [RingCentral Video](https://www.g2.com/products/ringcentral-video/reviews) — 4.2/5 stars (505 reviews)

---
## Top Discussions

### Element

No discussions available for this product.

### Mattermost

- Title: [What is Mattermost used for?](https://www.g2.com/discussions/what-is-mattermost-used-for) — 3 comments
  > **Top comment:** "Mattermost is used primarily as a chat platform."
- Title: [What is Mattermost used for?](https://www.g2.com/discussions/mattermost-what-is-mattermost-used-for) — 2 comments
  > **Top comment:** "For business & professional communications mostly. You can say opensource slack."
- Title: [Is Slack a Mattermost?](https://www.g2.com/discussions/is-slack-a-mattermost) — 2 comments
  > **Top comment:** "Slack is not “Mattermost”. But Mattermost in same category, and best open-source alternative to slack with more features."
- Title: [Is Mattermost secure?](https://www.g2.com/discussions/is-mattermost-secure) — 2 comments
  > **Top comment:** "Yes, I have used it for long and it’s the most secure BIM tool that I have ever used!"
- Title: [when are you going to improve its UI?](https://www.g2.com/discussions/when-are-you-going-to-improve-its-ui) — 2 comments, 1 upvote
  > **Top comment:** "Good news, it's opensource so you can fork it yourself:
https://github.com/mattermost
"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/element-io-vs-mattermost)