KnowBe4 Email & Collaboration Security Reviews & Product Details

I really appreciate KnowBe4 Cloud Email Security for its effectiveness in catching emails and especially the informative banners. The different color labels on incoming emails, with flags like red to indicate phishing signs, provide real information to users about potentially dangerous emails. I love the nudges too; they pop up to alert users when sensitive data that shouldn't be in an email might be sent out, or if someone not usually in the email chain gets added, which is really helpful for similar names. The initial setup was very simple, and after a few sessions for the proof of concept, it was ready for deployment once purchased. Overall, it complements our existing email security very well by preventing threats and helping with data loss prevention using the Prevent module. Review collected by and hosted on G2.com.

The reporting is getting better but I would like a way to get professional looking reports such as the ones in their security awareness training platform. I have also noticed a few brief hiccups and KnowBe4 integrates Egress and their other security tools. Review collected by and hosted on G2.com.

The best part of KnowBe4 is how easy it is. Setting it up as the admin, explaining it to a non-techy user, and getting engagement from the team. It trains people with very little effort, and is quite useful in giving people skills without making them feel like they are learning. The back end, like PhishER, is super easy to work with, and makes you feel a lot more at ease about emails. The auto check piece and the help that you get from your assigned customer service rep are invaluable. They reply within about an hour so you never feel lost. Review collected by and hosted on G2.com.

I wish that I could see what I have assigned when in the window where I am assigning training so I never assign the same thing twice. Review collected by and hosted on G2.com.

Very easy to use and find what I need, being able to get the messages themselves to help users find where they landed is very useful Review collected by and hosted on G2.com.

It seems rather slow on more complex searches that I would normally be able to do on other platforms Review collected by and hosted on G2.com.

Very helpful user interface for investigations into suspect emails. Review collected by and hosted on G2.com.

Many problematic emails make it through the filter compared to other systems. Review collected by and hosted on G2.com.

I appreciate using KnowBe4 Cloud Email Security (Formerly Egress) because it effectively protects employees from both inbound and outbound email threats and aids in human risk mitigation. I value its capability to reduce risks associated with phishing, accidental disclosure, and providing insights about the riskiest users. The banners are a standout feature, automatically adding visual cues based on risk levels, which help users notice them easily and stay informed about potential threats. Additionally, it efficiently filters out unwanted spam and 'Graymail,' which reduces the noise in our inboxes significantly. The software integrates seamlessly with Microsoft 365, and the initial setup was very easy, with the implementation team making the onboarding process one of the smoothest I have ever experienced. Review collected by and hosted on G2.com.

The reporting could be better. I get a great dashboard but would love the ability to make custom reports much like my KnowBe4 phishing awareness portal. I would also like for PhishER and the Abuse mailbox to be merged. Review collected by and hosted on G2.com.

How it manages email security at the user-level, the email tags that clearly tell the recipient what the risk of the email is and gives an opportunity to educate the recipient by clicking on the tag, and the "bublewrapping of URLs" that actively checks all links at the time of receipt and time of click to ensure it is going to a trusted location. Review collected by and hosted on G2.com.

Honestly, so far we have been very happy with the product, and I look forward to it getting more integrated with PhishER+ and other KB4 Security tools. Review collected by and hosted on G2.com.

Egress is able to add the links into all of our emails to warn our staff about external email, suspicious mail, phishing emails, etc. It alleviates concerns from my end regarding end user mail. Review collected by and hosted on G2.com.

The rebranding itself was a little confusing to navigate and the UI of the dashboard leaves a bit to be desired for myself since I don't live within it very often. Review collected by and hosted on G2.com.

Great visibility into the email traffic. I also like the ability to easily see similar malicious emails and remediate them in bulk. Review collected by and hosted on G2.com.

at times it would be nice if dangerous emails could be remediated from the list instead of opening them. Review collected by and hosted on G2.com.

The smart banners and graymail have been a true game changer for our company. We have cleaned up inboxes of clutter and allowed our people to focus on important email. Review collected by and hosted on G2.com.

I would like it to be a little more forceful in its blocking of phish emails when they are reported. We do also still have the occasional emails make it through all the filters that is obviously malicious. Review collected by and hosted on G2.com.

The administration console is well arranged and gives a clear overview of what malicious emails have been processed. Installation was straightforward and support steered us through configuration. Review collected by and hosted on G2.com.

It's easy to allow it to simply do its job and become less alert to threats because they are blocked. Review collected by and hosted on G2.com.