Compare Zoho CRM and edge CRM 
At a Glance
Market Segments
Small-Business (61.6% of reviews)
Small-Business (52.0% of reviews)
Entry-Level Pricing
Free
10 User/Month
Zoho CRM
Star Rating
(2,894)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plansedge CRM
Star Rating
(27)4.5 out of 5
Market Segments
Small-Business (52.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
10 User/Month
Learn more about edge CRMSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a strong choice for small businesses looking for affordability without sacrificing functionality. Users appreciate its ability to integrate sales automation, analytics, and multichannel engagement into one platform, which significantly aids in business growth.
- Users say that edge CRM is recognized for its user-friendly interface, particularly highlighting features like the Product Manager and Emailing capabilities. This simplicity helps users quickly adapt to the system, making it beneficial for day-to-day activities, especially for sales teams.
- Reviewers mention that Zoho CRM's ease of navigation and seamless integration with other software are standout features. Many users have noted how this integration enhances their workflow, allowing for a more streamlined approach to managing customer data and sales processes.
- According to verified reviews, edge CRM has received praise for its quick update and report generation features, which users find particularly useful. This capability allows sales personnel to generate insights rapidly, contributing to more informed decision-making in their daily operations.
- G2 reviewers highlight that while Zoho CRM has a higher overall satisfaction score, edge CRM's users rate it slightly better in specific areas like ease of setup and quality of support. Users of edge CRM have noted that they find it easy to learn and use, which can be a significant advantage for teams needing to onboard quickly.
- Users report that Zoho CRM's robust support and product direction are key strengths, with many noting that the platform has been a reliable partner in their business journey. This contrasts with edge CRM, which, despite its ease of use, may not offer the same level of comprehensive support and long-term product development that some users desire.
Pricing
Entry-Level Pricing
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
edge CRM
Standard Growth Package
10
User/Month
- Actionable Analytics
- Smart Pipeline
- Sales Forecasting
Free Trial
Zoho CRM
Free Trial is available
edge CRM
Free Trial is available
Ratings
Meets Requirements
8.4
2,460
9.3
15
Ease of Use
8.3
2,479
9.1
16
Ease of Setup
8.0
1,250
8.7
5
Ease of Admin
8.0
1,019
9.7
5
Quality of Support
7.6
2,253
9.4
16
Has the product been a good partner in doing business?
8.0
995
9.3
5
Product Direction (% positive)
8.0
2,395
10.0
13
Features by Category
Sales Force Automation
8.5
1647
|
Verified
8.9
11
8.3
876
|
Verified
8.8
11
8.2
1566
|
Verified
9.2
12
8.2
1632
|
Verified
8.8
11
7.8
1186
|
Verified
8.0
11
8.4
671
|
Verified
Feature Not Available
7.9
1217
|
Verified
8.5
12
8.0
1209
|
Verified
8.6
12
8.2
1323
|
Verified
8.8
11
Marketing Automation
8.0
1343
|
Verified
8.0
9
7.9
1304
|
Verified
8.3
9
8.4
1538
|
Verified
9.2
12
7.9
1126
|
Verified
8.5
9
Customer Support
8.0
1201
|
Verified
8.5
10
7.9
1204
|
Verified
8.7
10
7.9
1236
|
Verified
Feature Not Available
7.8
1068
|
Verified
8.1
9
8.0
1113
|
Verified
8.6
11
Reporting & Analytics
8.2
1510
|
Verified
8.3
12
8.2
1559
|
Verified
8.8
12
8.1
1055
|
Verified
8.5
10
Mobile & Social
8.1
1082
|
Verified
8.8
10
8.0
1091
|
Verified
8.5
9
8.0
1201
|
Verified
8.8
11
Platform
8.1
865
|
Verified
Not enough data
8.1
838
|
Verified
Feature Not Available
8.4
857
|
Verified
Not enough data
8.1
647
|
Verified
Not enough data
7.8
547
|
Verified
Not enough data
8.1
718
|
Verified
Not enough data
8.4
845
|
Verified
Not enough data
8.1
661
|
Verified
Not enough data
Integration
8.3
651
|
Verified
Not enough data
8.1
640
|
Verified
Not enough data
8.0
600
|
Verified
Not enough data
Generative AI
8.2
180
Not enough data
Agentic AI - CRM
8.0
65
Not enough data
8.3
63
Not enough data
8.1
66
Not enough data
8.0
65
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
8.3
64
Not enough data
Configuration - cpq
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
60
Not enough data
8.3
56
Not enough data
8.4
61
Not enough data
Pricing
8.1
63
Not enough data
7.5
58
Not enough data
8.1
57
Not enough data
8.4
59
Not enough data
8.6
59
Not enough data
8.5
57
Not enough data
Quoting
8.4
59
Not enough data
8.3
53
Not enough data
8.4
54
Not enough data
8.4
56
Not enough data
8.6
53
Not enough data
Admin
8.2
90
Not enough data
7.7
84
Not enough data
8.3
87
Not enough data
8.3
84
Not enough data
Channels
8.1
58
Not enough data
7.7
53
Not enough data
8.0
50
Not enough data
Platform
8.4
90
Not enough data
8.2
86
Not enough data
8.0
78
Not enough data
8.5
89
Not enough data
8.4
91
Not enough data
8.6
20
Not enough data
Generative AI - cpq
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Not enough data
Competition
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Not enough data
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Not enough data
Platform
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
Employee Features
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
Organization
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Not enough data
Performance Analysis
Feature Not Available
Not enough data
8.6
75
Not enough data
Sales Analysis
8.4
69
Not enough data
8.4
73
Not enough data
Generative AI
8.3
27
Not enough data
8.1
27
Not enough data
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
8.7
161
Not enough data
8.8
157
Not enough data
8.3
146
Not enough data
8.2
142
Not enough data
8.9
155
Not enough data
8.8
153
Not enough data
8.5
148
Not enough data
Repeatability and Reportability
8.4
145
Not enough data
8.6
150
Not enough data
8.6
143
Not enough data
8.2
139
Not enough data
7.9
121
Not enough data
AI and Automation
8.3
147
Not enough data
8.5
146
Not enough data
8.3
140
Not enough data
8.1
134
Not enough data
7.8
126
Not enough data
Generative AI
7.5
69
Not enough data
Agentic AI - Sales Engagement
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Not enough data
Customer Requirements
8.5
52
Not enough data
8.5
51
Not enough data
8.5
53
Not enough data
Contracts
8.5
51
Not enough data
8.2
48
Not enough data
8.4
51
Not enough data
Revenue
8.5
53
Not enough data
8.5
51
Not enough data
8.4
48
Not enough data
Platform Basics
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.9
57
Not enough data
Agentic AI - Customer Journey Mapping
7.1
12
Not enough data
Content
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Not enough data
Collaboration
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Not enough data
Lead Monitoring
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Capture
7.2
27
Not enough data
7.2
27
Not enough data
Data Capture
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Not enough data
Analytics
9.1
42
Not enough data
8.8
42
Not enough data
Customization
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Not enough data
Agentic AI - Lead Scoring
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Not enough data
Attribution
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Not enough data
Discovery
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Not enough data
Management
8.4
22
Not enough data
8.4
22
Not enough data
Platform
8.4
22
Not enough data
8.3
21
Not enough data
Agentic AI - Sales Performance Management
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Not enough data
Incentives
8.2
154
|
Verified
Not enough data
8.4
161
|
Verified
Not enough data
8.0
153
|
Verified
Not enough data
8.4
162
|
Verified
Not enough data
Personalization
8.5
178
|
Verified
Not enough data
8.6
179
|
Verified
Not enough data
8.6
185
|
Verified
Not enough data
8.4
172
|
Verified
Not enough data
Administrative
8.5
170
|
Verified
Not enough data
8.5
174
|
Verified
Not enough data
8.4
162
Not enough data
Agentic AI - Email Tracking
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Not enough data
Analytics
8.3
139
Not enough data
8.3
144
Not enough data
8.4
145
Not enough data
Customizations
8.7
149
Not enough data
8.8
146
Not enough data
8.8
147
Not enough data
8.7
143
Not enough data
8.6
148
Not enough data
Generative AI
7.6
59
Not enough data
Agentic AI - Sales Analytics
7.5
29
Not enough data
7.5
29
Not enough data
7.1
29
Not enough data
7.4
29
Not enough data
7.5
29
Not enough data
Data Sourcing
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Not enough data
Predictive Analytics
8.5
147
Not enough data
8.3
139
Not enough data
8.0
124
Not enough data
8.2
130
Not enough data
Sales Management
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Not enough data
Agentic AI - Sales Enablement
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Content Management
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Not enough data
Analytics
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho CRM and edge CRM are categorized as CRM
Unique Categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
edge CRM has no unique categories
Reviews
Reviewers' Company Size
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
edge CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.8%
Financial Services
3.6%
Real Estate
3.5%
Other
58.2%
Information Technology and Services
28.0%
Electrical/Electronic Manufacturing
16.0%
Machinery
12.0%
Computer Software
12.0%
Mechanical or Industrial Engineering
8.0%
Other
24.0%
Alternatives
Discussions
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
edge CRM has no discussions with answers
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