[
Eclipse AI Reviews
](https://www.g2.com/products/eclipse-ai/reviews)

[
Eclipse AI Reviews
](https://www.g2.com/products/eclipse-ai/reviews)

# Eclipse AI Features

##### 
## Platform (3)

Health Score

Generates a score that represents the likelihood of customer churn and customer satisfaction.

Customer Profiles

Catalogues and organizes a profile for each customer where every data point is attributed to.

Notifications

Set alerts for customer profiles in need of urgent attention and resolution.

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##### 
## Predictions (6)

Service Quality Assurance

Service quality is measured in real time to provide alerts to case managers on opportunities for improvement

Analytics

Provides dashboards and reports to describe profiles and trends.

Revenue Impact

Measures the business value of each customer and their contribution to the company bottom line.

Artificial Intelligence

AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions.

Sentiment

The product automatically discerns customer sentiment from text and/or calls for proactive action.

Retention

Calculates the likelihood of your customers continuing to use your product or leaving.

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##### 
## Generative AI (2)

AI Text Generation

Allows users to generate text based on a text prompt.

AI Text Summarization

Condenses long documents or text into a brief summary.

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[

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## Top-Rated Alternatives

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Qualtrics Customer Experience

4.3/5

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[

 ![Gainsight Customer Success](https://images.g2crowd.com/uploads/product/hd_favicon/b85529a71df779e1fe2a7192bb891e31/gainsight-customer-success.svg "Gainsight Customer Success")

Gainsight Customer Success

4.5/5

(1,701)

](https://www.g2.com/products/gainsight-customer-success/reviews)

[

 ![TeamSupport](https://images.g2crowd.com/uploads/product/hd_favicon/bff62c7356b8e1087645653c3217f24a/teamsupport.svg "TeamSupport")

TeamSupport

4.4/5

(877)

](https://www.g2.com/products/teamsupport/reviews)

[
View All Alternatives
](https://www.g2.com/products/eclipse-ai/competitors/alternatives)

##### Categories on G2

[
Proactive Customer Retention
](https://www.g2.com/categories/proactive-customer-retention)

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