Eclipse AI Features

Generates a score that represents the likelihood of customer churn and customer satisfaction.

Catalogues and organizes a profile for each customer where every data point is attributed to.

Set alerts for customer profiles in need of urgent attention and resolution.

Calculate NPS of customers

Service quality is measured in real time to provide alerts to case managers on opportunities for improvement

Predict future data based on historical data sets

Measures the business value of each customer and their contribution to the company bottom line.

AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions.

The product automatically discerns customer sentiment from text and/or calls for proactive action.

Calculates the likelihood of your customers continuing to use your product or leaving.

Track and analyze user behavior within a system or network

Track and interpret metrics on the usage of company resources

Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary.

Use AI to generate content in the form of text, images, videos, etc.

Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases

A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users

Adjust communications based on previous interactions or personal preferences

Plan, execute, and analyze email marketing campaigns

Test multiple versions of emails, forms, content, or other campaign elements to gauge effectiveness

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Manage and track the renewal process for various services, subscriptions, contracts, or licenses

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Create, design and manage workflows for repetitive tasks

Display advertising and marketing messages to users based on their browsing history and preferences

Initiate interactions with customers by proactively starting conversations or providing informational content

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Tracks metrics that provide insight into how a user interacts with any interface or product

Create, manage and track all task activities and progression

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Track visitors'/audience's responses across web pages and other optimized content

Measures the retention rate and satisfaction of customers.

Allow customers/users to submit support queries and service requests

Guide new users to understand and become proficient in using a product or service

Manage the end-to-end lifecycle, from initial setup/development to deployment and maintenance

Tool to send questionnaires to customers to gauge feedback

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Receive notification of issues as soon as they occur

Visualize and analyze customer experience across all touchpoints and channels

Allow customers to cancel their subscription remotely.

Set up connections to third-party platforms to improve business processes

Automatically monitor and receive alerts for any new online reviews

Searchable repository of information about clients

Log and store the source of contacts/leads

Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media.

Identify customers at risk of migration and activate strategies to retain them

Automate workflows and trigger campaigns based on customer actions

Log and store the source of contacts/leads

Process of dividing customers into groups based on common characteristics

Communicate using messages within the system

Streamlining repetitive tasks and activities through automated and predefined workflows