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Proactive Customer Retention Software
Eclipse AI
Eclipse AI Features

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Chargebee Retention

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4.3/5

(17)

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Eclipse AI

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4.6/5

(31)

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How would you rate your experience with Eclipse AI?

See all 31 Eclipse AI reviews

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4.3/5

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Eclipse AI Reviews

Eclipse AI Features

Platform (3)

Health Score: Based on 12 Eclipse AI reviews. Generates a score that represents the likelihood of customer churn and customer satisfaction.
Customer Profiles: As reported in 13 Eclipse AI reviews. Catalogues and organizes a profile for each customer where every data point is attributed to.
Notifications: As reported in 14 Eclipse AI reviews. Set alerts for customer profiles in need of urgent attention and resolution.

Predictions (6)

Service Quality Assurance: Service quality is measured in real time to provide alerts to case managers on opportunities for improvement 16 reviewers of Eclipse AI have provided feedback on this feature.
Analytics: Provides dashboards and reports to describe profiles and trends. 18 reviewers of Eclipse AI have provided feedback on this feature.
Revenue Impact: As reported in 12 Eclipse AI reviews. Measures the business value of each customer and their contribution to the company bottom line.
Artificial Intelligence: Based on 16 Eclipse AI reviews. AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions.
Sentiment: The product automatically discerns customer sentiment from text and/or calls for proactive action. This feature was mentioned in 14 Eclipse AI reviews.
Retention: As reported in 15 Eclipse AI reviews. Calculates the likelihood of your customers continuing to use your product or leaving.

Generative AI (2)

AI Text Generation: Allows users to generate text based on a text prompt.
AI Text Summarization: Condenses long documents or text into a brief summary.

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4.3/5

(17)

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Eclipse AI

4.6/5

(31)

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