Eaglesoft Reviews & Product Details

Eaglesoft is a server-based (on-premise) dental practice management software trusted by nearly 30,000 users. Eaglesoft is a proven, comprehensive practice management platform for more than 30 years and is used by dental offices to run their clinical, scheduling, billing, imaging, and patient record workflows in one system. Eaglesoft integrates with over 55 authorized, trusted software solutions.

Seller

Patterson Dental

Discussions

Eaglesoft Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Catrena Choong

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Eaglesoft Integrations

(3)

Verified by Eaglesoft

Eaglesoft Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Eaglesoft, and what problem is it built to solve?

Eaglesoft is dental practice management software used to bring day-to-day practice work into one system. It helps teams manage patient records and charting, appointments, billing and insurance, and practice reporting.

What languages does Eaglesoft support?

Eaglesoft supports 1 language: English.

What company sizes and industries is Eaglesoft the best fit for?

Eaglesoft’s strongest fit is among smaller dental practices, with additional use in mid-sized and larger organizations. The industries most represented include dental and healthcare settings.

Company size — Small businesses: The clearest concentration is among organizations with 50 or fewer employees.
Company size — Mid-market: Practices with 51–1,000 employees are also represented.
Company size — Enterprise: Some organizations with more than 1,000 employees use Eaglesoft.
Industry — Healthcare: Medical practices and hospital and healthcare organizations are prominent.
Industry — Health and wellness: Health, wellness, and fitness organizations are also represented.

How long does it take to implement Eaglesoft across a team?

Implementation timelines range from less than a day to a few months, with under a day the most common reported timeframe. The reported ranges break down as follows:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Eaglesoft provide, and how do users find the overall support experience?

Eaglesoft support is available through FAQs and forums, as well as chat. The experience is often described as helpful and responsive, with support able to resolve issues remotely, though users also report inconsistent service, long waits, and occasional gaps in staff knowledge.

What is the experience like for teams switching to Eaglesoft from another tool?

Switching to Eaglesoft has been driven by a need for stronger practice-management features, better compatibility with equipment or workflows, and a system that better suits the practice. Transitions from tools such as Dentrix, Fuse, Daisy, and iDentalSoft have brought a mix of benefits—like easier workflows or improved performance—and adjustment challenges, particularly when the new system works differently from the old one.

What features or capabilities could make Eaglesoft even more useful?

Eaglesoft could be more useful with clearer, more flexible workflows in several areas. Commonly requested improvements include:

Reporting: Make it easier to find, filter, and customize the specific reports practices need.
Scheduling: Add more flexible templates, calendar views, and options for managing schedules across locations.
Claims and insurance: Simplify claims tracking and handling, including insurance estimates and less common coverage scenarios.
Reliability and compatibility: Reduce crashes and glitches, and make connections with computers, imaging equipment, and other software more dependable.

G2 reviews are authentic and verified.

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Verified User in Medical Practice

Small-Business (50 or fewer emp.)

10/8/2018

"Eaglesoft software"

4/5

What do you like best about Eaglesoft?

Its easy, user friendly, multiple ways to get to the same task Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Currently I do not some of the changes in version 20 Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

7/25/2018

"Sufficient, but not extraordinary."

3.5/5

What do you like best about Eaglesoft?

It is so easy to use. It has a simple interface and the customer service is great! Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

It doesn't have added features of recall, sub-categorizing insurance benefits, and other features that Dentrix has. Review collected by and hosted on G2.com.

Recommendations to others considering Eaglesoft:

Use customer support for a tutorial- It will show you how to use the system in ways that are easily figured out. Review collected by and hosted on G2.com.

What problems is Eaglesoft solving and how is that benefiting you?

They keep are charts and x-rays very organized and provide easy ways to refer out to specialty doctors. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Briana H.

Treatment Coordinator

Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

6/26/2018

"Ok"

3/5

What do you like best about Eaglesoft?

Easy to schedule patients and keep track of all data Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Customization is very difficult. Messenger has no time stamps. Hard to filter reports by insurance companies. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Medical Practice

Small-Business (50 or fewer emp.)

Updated 2/15/2018

Originally submitted 1/30/2018

"Easy to use"

4.5/5

What do you like best about Eaglesoft?

I like that it is organized in many tabs that are pretty simple to understand and navigate. Very helpful in a dental setting when scheduling appointments or looking up patients, etc. The smartdoc also details all copied receipts and form, so it's nice that it's kept all in one place. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

I don’t like how you only get patient alerts when you open the Edit Patient app. As assistants, we don’t check Edit Patient as often especially during a rush, so then we’d miss important notes or have to make extra effort to know the needs of the patients, such as Latex allergy, etc. I don't like how it takes an extremely long time to load the smartdoc. This definitely causes more stress when times are busy. Review collected by and hosted on G2.com.

Recommendations to others considering Eaglesoft:

I’d recommend changing the Alerts and making it more apparent for everyone to access easily. I also want the program to run smoother, so our office doesn’t have to restart computers or even the server sometimes. Review collected by and hosted on G2.com.

What problems is Eaglesoft solving and how is that benefiting you?

The X-Ray machines have a difficult time with connecting to the software. We would have to restart the program or even computer sometimes. The system can be very slow too, such as Smartdoc. If it were possible, there should be quick and easy access to the main insurance policies for us to run through for each patient before seating them, just so we're aware of what to expect in terms of performing xrays and procedures and knowing the estimate right away. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

9/4/2018

"Receptionist"

3.5/5

What do you like best about Eaglesoft?

It was very easy to navigate through. Charts were easy to find as well as patient data and updating information as well as keeping up with insurance changes Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

It could be slow at times and take longer to do simple tasks Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Georgianne G.

Dental Assistant

Small-Business (50 or fewer emp.)

5/12/2018

"Eagle soft for Dentistry is great"

4/5

What do you like best about Eaglesoft?

I like Eaglesoft for the ease of use.. I like that the medical history pops up when clicking on patients name. The ease of making appointments is nice compared to other systems. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

The thing I dislike about Eaglesoft would be treatment planning. That is what took me so long to learn too many steps for me. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Paige H.

Patient Care Coordinator

Medical Practice

Small-Business (50 or fewer emp.)

3/25/2018

"Eaglesoft"

3/5

What do you like best about Eaglesoft?

Eaglesoft is great clinically, but it is terrible for administration. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

The messaging system is TERRIBLE. It lacks time stamps, read receipts, group functioning.. It does not meet a 7 provider office's needs. While the software is great for the clinical side of the office, it is terrible on the administrative side. Ledgers are incredibly hard to read, the schedule often glitches, and it looks like it hasn't been updated since the 90s. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

7/17/2018

"Decent program for Dental offices"

2.5/5

What do you like best about Eaglesoft?

The layout for eagle soft is very simple and makes everything easy to find. From documentations of patient conditions to treatment plans, Eagle soft is very straight forward to use. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Compared to other programs out there like Dentrix, Eaglesoft can look a bit outdated. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Health, Wellness and Fitness

Small-Business (50 or fewer emp.)

5/23/2018

"Great dental software"

4/5

What do you like best about Eaglesoft?

I loved the user friendly ease of access to this software. It's a wonderful introductory software for newer dental professionals. The scheduling is a breeze, working on accounts is painless. I recommend this to new offices! Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

I found it didn't have all the features that other companies had. Review collected by and hosted on G2.com.

Recommendations to others considering Eaglesoft:

Wonderful software to use, very user friendly, it's even better if you're training new staff due to it's very user friendly interface. Review collected by and hosted on G2.com.

What problems is Eaglesoft solving and how is that benefiting you?

While I used this, I found that it helped for optimal scheduling which was a major issue Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Aaron B.

Owner

Marketing and Advertising

Small-Business (50 or fewer emp.)

9/26/2017

"Very Straightforward, lots of features that you might not know are there"

4/5

What do you like best about Eaglesoft?

The information related to accounting is very easy to see and manipulate. The Scheduler is easy to use with color coded appointment types. The clinical charing is easy to use for the support staff compared to previously used systems. The document manager is very interactive allowing us to distribute information rather quickly depending on the need. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

It's user interface leaves much to be desired. It's far too wordy and not intuitive enough. I find myself right clicking for more options frequently and having to close and open new windows to achieve related tasks. The insurance and plan information module is cumbersome. Doesn't allow you to input information as a whole but rather piecemeal. Review collected by and hosted on G2.com.

What problems is Eaglesoft solving and how is that benefiting you?

Patient management system software for Dental practices. Very easy scheduling modules and patient charting. Displays entire view of Dental tooth charting with area to indicate pathology directly onto the graphic UI of each individual tooth or area of the mouth for various assignments. Collaboration is pretty standard on Eaglesoft, making distribution of documentation or appointment information to other internal staff or external professionals and patients simple and interactive. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite