Eaglesoft Reviews & Product Details

Eaglesoft is a server-based (on-premise) dental practice management software trusted by nearly 30,000 users. Eaglesoft is a proven, comprehensive practice management platform for more than 30 years and is used by dental offices to run their clinical, scheduling, billing, imaging, and patient record workflows in one system. Eaglesoft integrates with over 55 authorized, trusted software solutions.

Seller

Patterson Dental

Discussions

Eaglesoft Community

Languages Supported

English

Solution Type

All-in-One

Overview by

Catrena Choong

Value at a Glance

Averages based on real user reviews.

Time to Implement

1 month

View More Pricing Information

Eaglesoft Integrations

(3)

Verified by Eaglesoft

Eaglesoft Reviews FAQs

Generated using AI

Last updated: Nov 04, 2026

What is Eaglesoft, and what problem is it built to solve?

Eaglesoft is dental practice management software used to bring day-to-day practice work into one system. It helps teams manage patient records and charting, appointments, billing and insurance, and practice reporting.

What languages does Eaglesoft support?

Eaglesoft supports 1 language: English.

What company sizes and industries is Eaglesoft the best fit for?

Eaglesoft’s strongest fit is among smaller dental practices, with additional use in mid-sized and larger organizations. The industries most represented include dental and healthcare settings.

Company size — Small businesses: The clearest concentration is among organizations with 50 or fewer employees.
Company size — Mid-market: Practices with 51–1,000 employees are also represented.
Company size — Enterprise: Some organizations with more than 1,000 employees use Eaglesoft.
Industry — Healthcare: Medical practices and hospital and healthcare organizations are prominent.
Industry — Health and wellness: Health, wellness, and fitness organizations are also represented.

How long does it take to implement Eaglesoft across a team?

Implementation timelines range from less than a day to a few months, with under a day the most common reported timeframe. The reported ranges break down as follows:

Time to go live	Relative frequency
Less than 1 day	Most common
Less than 1 month	Also reported
1–3 months	Less common

What customer support options does Eaglesoft provide, and how do users find the overall support experience?

Eaglesoft support is available through FAQs and forums, as well as chat. The experience is often described as helpful and responsive, with support able to resolve issues remotely, though users also report inconsistent service, long waits, and occasional gaps in staff knowledge.

What is the experience like for teams switching to Eaglesoft from another tool?

Switching to Eaglesoft has been driven by a need for stronger practice-management features, better compatibility with equipment or workflows, and a system that better suits the practice. Transitions from tools such as Dentrix, Fuse, Daisy, and iDentalSoft have brought a mix of benefits—like easier workflows or improved performance—and adjustment challenges, particularly when the new system works differently from the old one.

What features or capabilities could make Eaglesoft even more useful?

Eaglesoft could be more useful with clearer, more flexible workflows in several areas. Commonly requested improvements include:

Reporting: Make it easier to find, filter, and customize the specific reports practices need.
Scheduling: Add more flexible templates, calendar views, and options for managing schedules across locations.
Claims and insurance: Simplify claims tracking and handling, including insurance estimates and less common coverage scenarios.
Reliability and compatibility: Reduce crashes and glitches, and make connections with computers, imaging equipment, and other software more dependable.

G2 reviews are authentic and verified.

Here's how.

Karena A.

Small-Business (50 or fewer emp.)

Updated 5/15/2024

Originally submitted 3/3/2023

"Our office has been using Eaglesoft for over 20 years!"

4.5/5

What do you like best about Eaglesoft?

Great technical support! Everyday use easy! Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Production reports should match if running one month vs entering the 1st through 31. I question which one I should use. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Tristan S.

Small-Business (50 or fewer emp.)

2/23/2023

"OK Dental Software"

3.5/5

What do you like best about Eaglesoft?

easy to use on a daily basis & schedule is easy to read Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

It crashes daily on us and our IT guys cant figure out why, wish the ledger page was easier to navigate though Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Maria C.

Office Manager

Mid-Market (51-1000 emp.)

5/17/2022

"Dental Office Eaglesoft Review"

4/5

What do you like best about Eaglesoft?

Eaglesoft is best for our dental practice because we can pull so many reports for patients, insurance, billing, the list is endless. It is user friendly and very easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Often times Eaglesoft will have little glitches. It is frustrating that only one person can be in someone's smart docs or medical history at a time. We will often have the chart pulled up in the patient's room and then the doctors have to ask dental assistants to get out of the chart so that they can see things. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Vicki S.

Insurance Coordinator, Treatment Planner

Small-Business (50 or fewer emp.)

11/1/2022

"User Friendly"

4.5/5

What do you like best about Eaglesoft?

It is user friendly and multiple platforms integrate Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Attaching xrays and perio charting to electronic claims are now difficult for me Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Melissa C.

Account Manager

Small-Business (50 or fewer emp.)

Updated 1/24/2022

Originally submitted 12/18/2021

"It's a great organized software and it is easy to navigate even for someone who isn't computer savvy"

4.5/5

What do you like best about Eaglesoft?

It's easy!! I didn't know much about dental but after operating this software it made all the processes easy. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

It was intimidating at first but after you see the processes on action its really not. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Nikki B.

Patient Care Coordinator

Small-Business (50 or fewer emp.)

8/18/2022

"Revenue Well works with Eaglesoft"

5/5

What do you like best about Eaglesoft?

I love the fact that I don't have to manually send our patients appointment reminders. Revenue Well reads the information on Eaglesoft and sends them for me. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

There is not a thing I can think of that I dislike about Eaglesoft. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Sarah J.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

8/31/2022

"EagleSoft Review"

5/5

What do you like best about Eaglesoft?

We are easily able to integrate with other systems! Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

There's not much that I dislike! It is very user friendly Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

Updated 7/5/2022

Originally submitted 1/4/2022

"Lot of untapped potential"

3/5

What do you like best about Eaglesoft?

Eaglesoft is relatively easy to learn and most PM functions work well. Clinical staff seems to have little trouble with it. The look and feel is user friendly for the most part. Support is relatively responsive. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

The shortcomings of Eaglesoft are too numerous to list here. Several items make it fall short in security - no timed logoff, cannot use windows auto-logoff because ES cannot launch under multiple users, does not integrate with a CAC card, cannot use 2-factor authentication with it, etc.... There is no way to audit Eaglesoft, and there is no way to prove what user is entering patient chart notes. There is no way to sign chart notes electronically. There is no way to store CRT image videos. Pictures taken via camera are difficult to integrate. Eaglesoft lacks any customization of patient printouts. Eaglesoft has very limited text fields on patient printouts, eaglesoft has no electronic documents, Most functions will require additional costs to turn on. Eaglesoft tends to nickel and dime you for everything. Eaglesfot development does not fix outstanding problems and does not clean up broken links from version to version. In fact Eaglesoft development only fixes issues if enough end-users complain, but they make it difficult to complain about items. Eaglesoft seems to have stalled in any significant advancement about 10 years ago and the look and feel is somewhat outdated. Review collected by and hosted on G2.com.

Recommendations to others considering Eaglesoft:

I would look at Opendental and Dentrix. Consider Billing and insurance integration. Digital imaging integration, how often the software is updated, and built-in measures to meet HIPPA are in place. Also what Auditing is available at a reasonable cost. Also, ask what the cost of modules are to accomplish everything you will need to get done daily. Review collected by and hosted on G2.com.

What problems is Eaglesoft solving and how is that benefiting you?

HIPPA compliance, patient chart note signing, broken links, lack of auditing, lack of integration with current digital files such as CRT videos, lack of AI help with routine processes, hidden costs of making features work. Review collected by and hosted on G2.com.

Validated ReviewerIncentivizedSource: G2 invite

Dr. Renee K.

Office manager

Small-Business (50 or fewer emp.)

2/15/2022

"User friendly"

5/5

What do you like best about Eaglesoft?

Eaglesoft is super user-friendly. Easy to learn and reliable. The online services you can add on rock! Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

No shortcuts to get where you need to be. Review collected by and hosted on G2.com.

Current UserValidated ReviewerIncentivizedSource: G2 invite

Verified User in Hospital & Health Care

Small-Business (50 or fewer emp.)

12/8/2021

"Great for Private Practice but Not Public/Nonprofit"

3/5

What do you like best about Eaglesoft?

Eaglesoft's interface has not changed dramatically over the years which makes it easy to learn and continue to use. Appointments are easy to schedule, the chart is easy to ready and customizable. Eaglesoft has many of the base features a private dentist's office would need. There are often 3-4 ways to get to the same area which makes it easy to navigate no matter where you are in the software. Review collected by and hosted on G2.com.

What do you dislike about Eaglesoft?

Eaglesoft is an older and layered program. It is a little clunky, redundant, and frustrating for users at times. There are many ways to do things, which can be a positive, as mentioned above, but s it can make it confusing for new trainees to learn the icons and navigate (which are not always conducive to what the icon does). This program is not practical for any other practice setting than a private practice. It isn't easy to pull specific reports a nonprofit and/or public entity might require. Often, we have to hand count which is not ideal for reporting purposes. Additionally, it does not allow you to merge duplicated patients, duplicate insurances, etc. Essentially, once anything is tagged to anything else, it cannot be deleted and/or merged to reduce duplicates. Review collected by and hosted on G2.com.