Eaglesoft Reviews & Product Details

As a daily user of Eaglesoft I feel it is extremely user friendly, reports are easy to find and generate, works well with other software and also offers great customer support. Review collected by and hosted on G2.com.

Downside of Eaglesoft is it is not as widely used as Dentrix. Review collected by and hosted on G2.com.

It's basically the central intelligence hub for our entire practice. We use it to do basically everything. If not for Eaglesoft, we would not have any way to manage patient charts, contacts, or submit claims and manage billing. Review collected by and hosted on G2.com.

The benefits tend to outweigh any downsides (it's not like we can just up and change to something else right now!). It does crash from time to time and the integration with adobe can be annoying when adobe updates but what program doesn't have bug issues? Review collected by and hosted on G2.com.

It allows us to manage all patient demographics like their contact info, insurance, treatment plan, charting etc. once you get the hang of it its quite easy to see everything in the patients account. Its pretty much the brain of everything we do here Review collected by and hosted on G2.com.

it does crash sometimes, and sometimes there are errors in the way info is viewed. usually logging out and logging back in or a restart can do the trick. It is nice that they have remote support for things like this though. Review collected by and hosted on G2.com.

It is easy to learn. There are virtually four ways to do the same thing, so each of my co-workers can get to the same part of the software through different avenues that they are use to. For example front desk can pull up films to send to insurance or a referral office one way and the clinical team can bring films up a completely different way as they go through a clinical side of the software. Review collected by and hosted on G2.com.

I don't particularly appreciate how Eaglesoft and windows are not compatible. Every time there is a windows update it seems as though eaglesoft cannot commute. In other words we get booted out of the software often. Also, we aren't able to always upload and use the newest version of excel or word. It also isn't compatible with outlook. Our office is still using outlook 2003 because of this (per our IT person) and we couldn't download the newest update of Eaglesoft without issues (12 hours of IT work). Review collected by and hosted on G2.com.

Eagelsoft has been very user friendly to use and the updates always seem to improve how much we can use eaglesoft. I am still learning new features each day of ways to improve our practice Review collected by and hosted on G2.com.

As there are so many features, sometimes it can be hard to change certain things such as open schedule and making custom hours, those seem to be the hardest thing to change. Review collected by and hosted on G2.com.

Eaglesoft allows for multiple programs to integrate with it, which is useful when Eaglesoft isn't causing the computer to crash. The integration is easy and allows for better patient communication. Review collected by and hosted on G2.com.

Eaglesoft support is easy to contact, but its issues are consistent, and the use of Eaglesoft causes frequent crashing, especially on the front desk computer. The support team explains this will happen on computers that constantly run the schedule. Review collected by and hosted on G2.com.

We love the interface for scheduling and how easy other applications can integrate. Review collected by and hosted on G2.com.

Sometimes we have to deal with software errors with Microsoft- which requires a phone call to tech support. These instances are few and far between. Review collected by and hosted on G2.com.

Very easy to utilize & navigate in & through system Review collected by and hosted on G2.com.

Some simple glitches - as when you toggle between family members in patient screen then next dental appt date is deleted when printing postcards. Review collected by and hosted on G2.com.

Eaglesoft is very easy to navigate and enter new patients. Review collected by and hosted on G2.com.

The ledger could use some help so people can understand it better Review collected by and hosted on G2.com.

Eaglesoft is very easy to use and has so much you can do with in the program. I learn new ways of doing things on Eaglesoft daily. The different types of reports are great for finding out information needed to make sure your dental office is running efficiently. Review collected by and hosted on G2.com.

I run into a few errors every now and then, this can be a bit aggravating since it closes the program down when error is noted. Review collected by and hosted on G2.com.