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Dynamics 365 Guides

By Microsoft

4.2 out of 5 stars

How would you rate your experience with Dynamics 365 Guides?

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Dynamics 365 Guides Reviews (15)

Reviews

Dynamics 365 Guides Reviews (15)

4.2
15 reviews

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Sangameshwar M.
SM
Information Technology Analyst
Enterprise (> 1000 emp.)
"Best for remote guidance"
What do you like best about Dynamics 365 Guides?

The guidance with ease of access. The guidance can be provided using the app and also it was added to the Hololens Virtual Reality device which is taking this to the next level. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

The support is not that much available as there are not much customers using this. Review collected by and hosted on G2.com.

Prakriti M.
PM
Audit Associate
Mid-Market (51-1000 emp.)
"Dynamics 365 CRM requires a full rewrite"
What do you like best about Dynamics 365 Guides?

*Dynamics has certain advantages - much lower pricing and a much higher level of comfort from IT departments who already use Microsoft for other things like AD

(helpful in selling clean-sheet implementations).

*But there is also an important network effect, where sales VP's want to use the thing they used at their last company, which is invariably other software. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

Ever since CRM 2017, It seems to me that the quality and pricing of the product has dropped to the point of no return. The barebones CRM license is never sufficient to fit a standard operating undertaking of any scale. Most clients spend 2.5x the licensing costs to get what they initially wanted by purchasing third third-party.

It just doesn't feel modern in any way. Review collected by and hosted on G2.com.

Michael F.
MF
Commission Sales Associate
Small-Business (50 or fewer emp.)
"Microsoft 365"
What do you like best about Dynamics 365 Guides?

To receive mostly release date of the company that form and reaction forces me to invite friends to join me my account and paymaya wallet account for good offer Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

No good results for today and tomorrow administration finalized for the commission direct deposit to Gcash wallet account and paymaya wallet account for the porpoise salary Review collected by and hosted on G2.com.

AR
Software Engineer
Small-Business (50 or fewer emp.)
"Dynamics 365 Guides: Next-Gen tool for operators"
What do you like best about Dynamics 365 Guides?

We recently used Dynamics 365 Guides for one of our projects where the team was working on creating the 3D guides for one of the software. It helped us make the 3D guides, which we can share with the application's users. We also explored other features like sharing the live 3D feed with other teams while debugging. I also like the simplicity of Dynamics 365 guides, as even a beginner with no IT experience can use them with ease. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

It's an application designed only for HoloLens, so sometimes it's challenging to scale in the organization due to the extra cost of HoloLens and management. Review collected by and hosted on G2.com.

Daniel Z.
DZ
Project Manager - Especialista en comunicación de datos
Enterprise (> 1000 emp.)
"Microsoft Intelligent as a good business application product line"
What do you like best about Dynamics 365 Guides?

I liked Microsoft Dynamics CRM because it is a fully integrated customer relationship management system. It offered me the ability to create and maintain a complete view of customer data from first contact through to purchase and post-purchase. I actually use it for citizen complaints and needs because I work in a municipality. In my case, I was able to solve the use of power BI, power apps and have all the integrated data of the citizens of my city when they communicate to make claims. That way, we give a more personalized and automatic response. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

It was not easy to learn how to use it. The Microsoft environment sometimes has difficulties and the tutorials are very technical and not so clear. It became difficult to connect with other microsoft applications that I use, such as power BI and power app. Sometimes what I call "loops" happen, and the system becomes circular errors whose only solution is to exit and re-enter. This is strange to me because this micrsoft service is in the cloud. Review collected by and hosted on G2.com.

JK
contact centre operator
Mid-Market (51-1000 emp.)
"great for corporate work."
What do you like best about Dynamics 365 Guides?

Email tracking is fantastic for my business needs. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

When searching for a case in CRM, you have to know whether it has been closed or not. If it's been completed, your case ID won't work in the search function.

Other than that, it's great. Review collected by and hosted on G2.com.

JU
Permit coordinator and licensing manager
Enterprise (> 1000 emp.)
"Very easy to tailor to specific needs"
What do you like best about Dynamics 365 Guides?

I like how one can navigate from one area to another within the project or opportunity. Reporting is also a big plus and helps with running specific commands Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

It runs pretty slow often and I feel like I am always waiting on the computer to complete an action. Review collected by and hosted on G2.com.

Niranjan L.
NL
Engineer Enterprise Business
Telecommunications
Mid-Market (51-1000 emp.)
"Dynamics 365 Experience"
What do you like best about Dynamics 365 Guides?

Easy to use, and it's not such a complex installation model like other CRM / ERP applications. Since it's available in both cloud and centralized physical environments, it's easy to access via web browser/client running on a PC Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

As usual, Microsoft products are very rigid to customize the configurations according to customer need; further, some GUI functions are not designed in a user-friendly manner Review collected by and hosted on G2.com.

Akshay V.
AV
Developer I - Software Engineering
Small-Business (50 or fewer emp.)
"Great Client Relationship Management Solution!"
What do you like best about Dynamics 365 Guides?

The Integration capabilities, as well as the Moderate pricing of the software, make it an excellent tool for client satisfaction in many ways. Also, the customization capability is a bonus for us. Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

The learning curve is moderately steep as compared with the competitors, and the user interface is not so beginner-friendly. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Mid-Market (51-1000 emp.)
"Productive but not easy"
What do you like best about Dynamics 365 Guides?

I like the features this software has to offer. It covers a wide variety of tasks that I would imagine any business could use Review collected by and hosted on G2.com.

What do you dislike about Dynamics 365 Guides?

My colleagues, along with myself, found this to be hard to learn all the features. We looked into it before using and it did not seem complicated until we began using it everyday then ran into issues. Review collected by and hosted on G2.com.

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