DupeCatcher Reviews & Product Details

DupeCatcher Overview

What is DupeCatcher?

DupeCatcher is a real-time app that blocks duplicate leads, contacts, & accounts before they enter Salesforce.com

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Product Description

DupeCatcher is a real-time app that blocks duplicate leads, contacts, & accounts before they enter Salesforce.com

Seller Details
Seller
Symphonic Source
Company Website
Phone
(972) 241-1543
Year Founded
2010
HQ Location
Dallas, TX
Twitter
@SymphonicSource
294 Twitter followers
LinkedIn® Page
www.linkedin.com
20 employees on LinkedIn®
Lars N.
LN
Overview Provided by:
Lars Nielsen
President at Symphonic Source, Salesforce MVP
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DupeCatcher Reviews

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Terry B.
TB
Production Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

What I like best is user friendliness of the system. Review collected by and hosted on G2.com.

What do you dislike?

What is least helpful is the interface of the system seems little old school. I would love to see the system updated a little more for today’s times. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

What we are using this system for is part of our company wide expansion. We use data from the system to make decisions in multiple departments. Review collected by and hosted on G2.com.

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HB
Membership Director
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Good at identifying and merging duplicates Review collected by and hosted on G2.com.

What do you dislike?

Sometimes finds false positive duplicate results Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A good product to accomplish this task Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Maintaining integrity of data and reduced incidence of users creating duplicate accounts Review collected by and hosted on G2.com.

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NP
SALESFORCE ADMIN
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Helps to catch duplicates without going to the original record to verify details, gives an error message and a way to "ignore' Review collected by and hosted on G2.com.

What do you dislike?

Does not offer a lot of customization options, works for Leads, Accounts, and Contacts only Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool to implement, worth a try. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Catching duplicate data Review collected by and hosted on G2.com.

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Yamini N.
YN
EHS
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It helps in preventing duplication of records which aids me from revisiting my records again and save time. Review collected by and hosted on G2.com.

What do you dislike?

For some of the work that I do, its not applicable since it only verifies information for certain items not all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Be sure that it applies to the tools you are working with since it doesnt necessarily apply to all. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has aided in solving multiple records in our accounts where I haven't had to go back in the records to verify details. In a lot of cases it has merged some same entries. I have found it time efficient and easy to use. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The pop-up that immediately halts a user from creating a duplicate inside Salesforce. It's easy to implement and works wonders. Review collected by and hosted on G2.com.

What do you dislike?

I wish there were more features with this, even ones I'd pay for such as mass deletion, and legacy duplication clean-up. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

With any data-sets, you'll always have the risk of adding duplicates to your records, which is agonising when analysing your database. DupeCatcher stops it right at the source, making sure you get the cleanest data available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This handy little tool has saved us on many occasions from dirtying the data with duplicate values. Without realising, some Sales staff may enter in an email they've already seen before, without knowing it's a duplicate. With DupeCatcher, we can prevent this from happening at the source, which is invaluable when pulling reports. Review collected by and hosted on G2.com.

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CC
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This is a great product to have on force.com. We used it specifically to clean up the system. Keeping our system clean of useless data was substantial in our company's org. Review collected by and hosted on G2.com.

What do you dislike?

There were minor nuisances when using the application but nothing major. The only major issue is the fact Salesforce has a native app for duplicate management. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would use DupeCatcher to setup cleaning efforts for companies who want a quick solution. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

DupeCatcher removed duplicate contacts and accounts we had in the system. By setting up rules, we were also able to hand this off to a business operations admin. Review collected by and hosted on G2.com.

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Dakota W.
DW
Salesforce Support Administrator
Consumer Electronics
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Simple, with all the features you need to prevent data duplication in SFDC. The ability to customize the error message when people enter a duplicate record provided a good user experience. Review collected by and hosted on G2.com.

What do you dislike?

There is no override functionality that you can assign to specific people or profiles. In sales driven roles it can be frustrating to slow down the process of data creation. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Look into getting a paid duplication clean up solution along with DupeCatcher such as Duplicate Check for salesforce or Cloudingo. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Duplication prevention of lead creation. Our sales team has benefited hugely from having more streamlined leads, they no longer have to sort through duplicate records to find the right lead or contact. Review collected by and hosted on G2.com.

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Rob M.
RM
Director of Inside Sales
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It has settings that allow you to ignore and enter a dupe if you need to, it has the ability to block all dupes or a combination by roles/rules. Review collected by and hosted on G2.com.

What do you dislike?

Better fuzzy matching capabilities would be good but over all a good tool. Not too much else to say other than it may be slow at times. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great tool to use to block dupes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have blocked thousands of potential duplicate records by using this tool. Review collected by and hosted on G2.com.

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Mitul H.
MH
Force.Com Software Engineer
Internet
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Organic
What do you like best?

This app is a great addition to our Salesforce instance. Being able to create my own filters and review potential duplicates has helped keep my data clean. Review collected by and hosted on G2.com.

What do you dislike?

nothing as such ...

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nothing as such ...

nothing as such ...

nothing as such ... v

nothing as such ... Review collected by and hosted on G2.com.

Recommendations to others considering the product:

- Between Cloudingo and DupeCatcher, They've got all of the bases covered: existing duplicates, imports, manual inserts, auto inserts (web-to-lead). DupeCatcher remains completely free, and Cloudingo is one of the lowest priced data quality apps available. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

data quality and more productivity ............ Review collected by and hosted on G2.com.

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Michael S.
MS
Investment Operations Software Specialist
Computer Software
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

automatic duplication prevention for salesforce Review collected by and hosted on G2.com.

What do you dislike?

I am not sure how good dupecatch is at sifting data that is already entered Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

data clean up Review collected by and hosted on G2.com.

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Peter B.
PB
Sr. Implementation Consultant
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Besides the great price (free), it works great to stop those manually entered accounts, contacts, and leads that already exist in Salesforce. Very easy to administer and use. Review collected by and hosted on G2.com.

What do you dislike?

I wish it worked on lists of contacts that are loaded in the system, but that's the only complaint. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Everyone should have this set up in Salesforce .. not the end all solution to stop all duplicates but for free, it will stop 80% of them. Review collected by and hosted on G2.com.

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Michael F.
MF
Business Systems Specialist
Insurance
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

The cost, free! Does a decent job of catching accounts, leads and contacts that already exist in salesforce. Review collected by and hosted on G2.com.

What do you dislike?

Does not always catch duplicates in our custom objects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Doesn't catch everything, but good solution for free. Review collected by and hosted on G2.com.

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8.2
Ease of Use
Data Quality Average: 8.6
8.0
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Data Quality Average: 8.9
7.5
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Data Quality Average: 8.3
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