Their team is stellar. Nadia is always very quick to respond, thinks along with the customer, is knowledgeable and really gets things done. I've barely ever experienced customer support on that level, especially for the very low cost that Ducalis comes with.
We were looking for a simple software that allowed us to have a public "Ideas" board and internal "Bugs" board, that's it. We compared Ducalis with many other players, and settled on Ducalis because of the easy user interface in the public voting boards, the price, and that it was the only one covering the integrations and functionalities we were looking for.
We know Ducalis offers many more functions (like applying the RICE model or other scoring systems to tasks), which all looked great but we haven't had the possibility to implement yet, so I can only speak on the products we actively use.
Their software is quick, rather bug-free, and works great with our Linear integration. So we can't ask for more. I'd definitely recommend Ducalis to others for all these reasons. Review collected by and hosted on G2.com.
It took a little bit of time to get used to the interface, as there wasn't a very strong in-product onboarding available. But once you get it, it works smoothly.
As Ducalis is a relatively new player, there were a few functions that were initially missing for us to really use it to the extent we wanted. They were minor things, like customizing which type of activity you wanted to push to Slack and syncing customization with our Linear integration. However, the Ducalis team is very open to feedback and great at following up with it. The abovementioned "lacks" have been released within only a few months after us mentioning it, so thumbs up for that. In other words, if you're starting out with Ducalis, you might not have all functions that you'd like to have from the start. But Ducalis is eager to grow with you, and that's exactly what we are looking for. Review collected by and hosted on G2.com.
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