--- title: DoneDone Reviews meta\_title: 'DoneDone Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 86 reviews by the users' company size, role or industry to find out how DoneDone works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 86 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Project, Portfolio & Program Management url: https://www.g2.com/categories/project-portfolio-program-management --- ### DoneDone Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users appreciate the **ease of use** of DoneDone, enjoying its powerful API and seamless integration capabilities. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553374&qs=pros-and-cons#reviews) Users praise the **easy setup** of DoneDone, streamlining workflows and enhancing productivity effortlessly. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553637&qs=pros-and-cons#reviews) Users commend DoneDone for its **efficiency** in managing complex tasks and workflows seamlessly, enhancing overall productivity. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553285&qs=pros-and-cons#reviews) Users praise the **powerful and flexible API** of DoneDone, enhancing integration and workflow customization. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553657&qs=pros-and-cons#reviews) Users value the **time-saving features** of DoneDone, significantly enhancing productivity through streamlined workflows and integrations. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553280&qs=pros-and-cons#reviews) Users find **filtering issues** in DoneDone hinder their ability to efficiently search and manage tasks and projects. [(2 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553620&qs=pros-and-cons#reviews) Users feel the **inadequate filtering** limits their ability to effectively manage and view linked tasks on DoneDone. [(1 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553469&qs=pros-and-cons#reviews) Users find a **lack of tools** in DoneDone, specifically missing HIPAA compliance and advanced sorting/filtering options. [(1 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553255&qs=pros-and-cons#reviews) Users find the search function for past projects to be **not intuitive** , indicating a need for improvement in usability. [(1 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553202&qs=pros-and-cons#reviews) Users note the need for improvements in **subtask handling** , specifically regarding sorting/filtering capabilities for linked tasks. [(1 mentions)](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553290&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of DoneDone ##### 1. Ease of Use Users appreciate the **ease of use** of DoneDone, enjoying its powerful API and seamless integration capabilities. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553374&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you like about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you like about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for ##### 2. Easy Setup Users praise the **easy setup** of DoneDone, streamlining workflows and enhancing productivity effortlessly. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553637&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you like about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you like about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for ##### 3. Efficiency Users commend DoneDone for its **efficiency** in managing complex tasks and workflows seamlessly, enhancing overall productivity. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553285&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you like about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you like about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for ##### 4. Features Users praise the **powerful and flexible API** of DoneDone, enhancing integration and workflow customization. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553657&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you like about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you like about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for ##### 5. Time-saving Users value the **time-saving features** of DoneDone, significantly enhancing productivity through streamlined workflows and integrations. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553280&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you like about DoneDone? DoneDone has a powerful, yet easy to use, API that pretty much can extend it's functionality to new use cases, that may have not been even considered ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you like about DoneDone? DoneDone is an excellent project management tool with a lot of useful features. It is super easy to use and implement. It is one of the best tools for ### 5 Cons or Disadvantages of DoneDone ##### 1. Filtering Issues Users find **filtering issues** in DoneDone hinder their ability to efficiently search and manage tasks and projects. [ See 2 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553620&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you dislike about DoneDone? As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Be ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you dislike about DoneDone? I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. ##### 2. Inadequate Filtering Users feel the **inadequate filtering** limits their ability to effectively manage and view linked tasks on DoneDone. [ See 1 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553469&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you dislike about DoneDone? As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Be ##### 3. Lack of Tools Users find a **lack of tools** in DoneDone, specifically missing HIPAA compliance and advanced sorting/filtering options. [ See 1 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553255&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you dislike about DoneDone? As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Be ##### 4. Not Intuitive Users find the search function for past projects to be **not intuitive** , indicating a need for improvement in usability. [ See 1 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553202&qs=pros-and-cons#reviews) See Related User Reviews ![Saksham G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Saksham G.") SG Saksham G. Small-Business (50 or fewer emp.) 5.0/5 "DoneDone Review" What do you dislike about DoneDone? I like almost everything about DoneDone. However, sometimes I find it difficult to search for past projects. That feature can be improved. ##### 5. Subtask Issues Users note the need for improvements in **subtask handling** , specifically regarding sorting/filtering capabilities for linked tasks. [ See 1 mentions ](https://www.g2.com/products/donedone/reviews?filters%5Bsentiment_snippet%5D=1553290&qs=pros-and-cons#reviews) See Related User Reviews TI Tamer I. Small-Business (50 or fewer emp.) 5.0/5 "Not your average project management / help desk solution" What do you dislike about DoneDone? As with any product, there is always room for improvement. One of the areas where DoneDone can improve is making their mailboxes HIPAA compliant. Be ## Top-Rated Alternatives [ ![ClickUp](https://images.g2crowd.com/uploads/product/hd_favicon/b675771627028c890e21cb68228a24e9/clickup.svg "ClickUp") ClickUp 4.6/5(13,676) ](https://www.g2.com/products/clickup/reviews) [ ![Jira](https://images.g2crowd.com/uploads/product/hd_favicon/33ea9716a927c77d0e0c7cfe1a01035d/jira.svg "Jira") Jira 4.3/5(7,933) ](https://www.g2.com/products/jira/reviews) [ ![monday AI Work Platform](https://images.g2crowd.com/uploads/product/hd_favicon/0ecee4762e51bfed79001cde447b63a5/monday-com.svg "monday AI Work Platform") monday AI Work Platform 4.7/5(17,118) ](https://www.g2.com/products/monday-com/reviews) [ View All Alternatives ](https://www.g2.com/products/donedone/competitors/alternatives) AJ Annie J. Small-Business (50 or fewer emp.) 3/1/2024 "Unified solution for teams" 4/5 What do you like best about DoneDone? DoneDone provides a simple yet powerful platform for managing projects, tracking issues, and collaborating across teams. I absolutely love using Done Done for managing all of my team's projects and issues. It has streamlined our communication and collaboration process, making it so much easier to track tasks and updates. The shared inbox feature is a game-changer as it allows us to centralize all our communications in one place. Overall, Done Done has greatly improved our productivity and efficiency. Customer support is excellent. Its very easy to create and deploy new project. Onboarding is very intutive. Review collected by and hosted on G2.com. What do you dislike about DoneDone? Done Done has limited customization and flexibility with respect to UI/UX. (e.g adding your own brand colors). It does not have a mobile app. Limited templates and does not have a timer function to record time in the app itself. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Streamlining our business operations and helps create a central view for getting the bigger pictue. Add the traceablity and transparency across the projects and stakeholders. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising") AM Verified User in Marketing and Advertising Small-Business (50 or fewer emp.) 2/24/2024 "Task Management, Bug Tracking and Customer Support Unified: A 360° View of Your Business" 4.5/5 What do you like best about DoneDone? The user interface and ease of use: it's accessible to non technical business users within the organization. The fact that it unifies task management, bug tracking, and customer support is really great. It allows to involve all the departements and corelates the output of each of them. The new task workflow routing is really promising. I find it particularly suited for IT businesses and Startups like us that prefer async email support over chat. Intercom is way too overrated, so managing the support via email is perfect for us and DoneDone covers that. Another advantage of email support: I we decide to switch tools again in the future, we don't loose anything and all the mailboxes are there. So the implementation is frictionless. As for managing developer's PR, it has Github native integration, I don't ask for more. A very well packed set of features. Review collected by and hosted on G2.com. What do you dislike about DoneDone? Not much thing we can complain about. Surely I will miss the gorgeous Linear UI, Dark Mode and Sprint Cycles our developers loved so much, but at least anyone in my organization can use Donedone. Here we are more in the Basecamp territory - design wise -, but I see this as an advantage here. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Unifying support queries, bug tracking and task management. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Nuno P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nuno P.") NP Nuno P. Entrepreneur Small-Business (50 or fewer emp.) 4/20/2022 "Donedone is like an "Oasis" in my business." 5/5 What do you like best about DoneDone? The UI/UX is the best i´ve tried. I use the mailboxes every single day, 24/7. Very easy to use and setup the mailboxes. Integration with Slack is wonderful, as it allows me to get an extra set of notification so i don´t lose any email unresponded. It has mobile app.. just makes it perfect. Developers are 100% commited and reply to emails in less than 24h. Donedone has a bright future. mark my words. Review collected by and hosted on G2.com. What do you dislike about DoneDone? I could use this features: 1 - open email notifications 2 - Forward emails Review collected by and hosted on G2.com. Recommendations to others considering DoneDone: If you need to have email systems and workflows for your business keep the emails organized and well integrated with the task management boards this is the deal. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? I use it for 2 things: - Mailboxes - Love all the features, including the saved replies, workflows and the ability to turn any email into a task - Project management So this basicaly is an app that i use all the time, from morning to night, and never failed me. Review collected by and hosted on G2.com. Show More 2/14/2024 Validated ReviewerIncentivizedSource: G2 invite on behalf of seller JS Julian S. Director Small-Business (50 or fewer emp.) 2/14/2024 "DoneDone's simplicity is its strength." 5/5 What do you like best about DoneDone? It's incredibly easy to use, which makes it great for teams that don't want to spend a lot of time learning a new tool. The ability to quickly create and assign tasks, as well as track their progress, is very efficient. Review collected by and hosted on G2.com. What do you dislike about DoneDone? One of the drawbacks of DoneDone is its lack of integration with other tools. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? It helps teams stay organized, collaborate efficiently, and track the progress of their work. This benefits me by providing a clear overview of all tasks and issues, ensuring nothing falls through the cracks. It also streamlines communication within the team, as everyone can see the status of tasks and who is responsible for them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Fabrizio S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabrizio S.") FS Fabrizio S. Web Developer Small-Business (50 or fewer emp.) 11/17/2022 "Amazing Support ticketing app and PM tool" 5/5 What do you like best about DoneDone? the Mailboxes are awesome and the ticketing support is easy to manage. The mobile app is very simple and effective to use. The project features are simple, but complete and super easy again to use, which is a big plus in my case. The new update is sick!! Ticketing system finally has arrived! Review collected by and hosted on G2.com. What do you dislike about DoneDone? Some custom color would be indeed nice (if we could add a bit more of "customization" to the backend in terms of UI) Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Efficient ticket support system to manage our clients questions in a fast and very efficient way using a custom dedicated email account. The ease of use and clean UI and UX is massive Review collected by and hosted on G2.com. Show More 2/14/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Dan J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan J.") DJ Dan J. Small-Business (50 or fewer emp.) 3/4/2024 "Turning the typical support ticket and project management tool on its head" 4.5/5 What do you like best about DoneDone? Unbloated and simple in comparison with many of the other tools in the market. By adopting a simpler solution, we've made our processes uncomplicated, which we found was the case with alternatives. Aside from the features, the small team behind DoneDone are responsive to making updates to it. Review collected by and hosted on G2.com. What do you dislike about DoneDone? May be too simple for some use cases. There are a few features on the roadmap which would be very useful for us - such as utilising our own SMTP provider, or BCCing outbound messages - just so we have a copy, and can then be automatically pulled to our CRM. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Having tasks and tickets in the same system with the ability to link them allows referring between them a piece of cake, which is not possible with other email/ticket systems easily. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Ricky S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ricky S.") RS Ricky S. Manager Small-Business (50 or fewer emp.) 2/14/2024 "Simple Intuitive Support Ticketing System" 5/5 What do you like best about DoneDone? What I love about DoneDone is the simplicity, it just works! Even my elderly workers can navigate and do everything easily without trouble / training. This simplicity is what every saas needs. We just need a simple and no hassle ticketing system and DoneDone is done! Review collected by and hosted on G2.com. What do you dislike about DoneDone? Honestly, everything we need the ticketing system to do DoneDone can do already, but if we were to be picky and ask for something extra, some kind of read receipt system might be helpful to identify if the recipient has read the message. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? DoneDone solves the supporting/ticketing hassle for our business. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Internet](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Internet") UI Verified User in Internet Small-Business (50 or fewer emp.) 3/5/2024 "Very fast, modern project management with a clean interface" 4/5 What do you like best about DoneDone? We've tested out literally dozens of alternatives for JIRA and finally found DoneDone to be the best among the pack. In contrast to JIRA and many others the interface seems to be really thought-through and fast (no tedious full page-reloads etc.). We especially liked that the interface hasn't been overloaded with complicated distracting features which will also facilitate onboarding new staff. There's also a mobile app which is working quite nicely and even a REST-ful API. Great! Review collected by and hosted on G2.com. What do you dislike about DoneDone? Some things which we found to still be missing are: \* Ability to set the default priority to Medium. Currently if you forget to set the priority, all tickets are created with "Low" priority which isn't really great. But you can get used to it. \* Configurable additional fields. It would at the very least be nice to have a field for a Project ID. We worked around this by prefixing the Project ID in brackets before the Project name. \* Global tags. Currently you can create tags, but it seems they are only per-project. Not really useful. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? We are using DoneDone for our internal project management where it recently replaced JIRA. So far our impression is pretty great. In contrast to JIRA, the whole interface feels much faster to use, more light-weight. I have the feeling that's why more tickets get created now - which is a good thing :-) Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Yasaf B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yasaf B.") YB Yasaf B. Owner, CEO Small-Business (50 or fewer emp.) 2/14/2024 "Outstanding tool" 5/5 What do you like best about DoneDone? Donedone is very simple to set up and manage, but don't let the simplicity fool you, it is a powerhouse for managing shared mailboxes, support requests and team collaboration. Review collected by and hosted on G2.com. What do you dislike about DoneDone? Our team uses Monday for project management and as a result the projects feature is the one we use the leas in edonedone. This is not to say it is bad, we just decided to use Monday and sticked with it. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? Shared maibox made easy + tickets workflow and ticket lifecycle clarity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher P.") CP Christopher P. Owner Small-Business (50 or fewer emp.) 2/15/2024 "Easy as sending an email" 5/5 What do you like best about DoneDone? DoneDone has been amazing! It's super easy for my clients to just send an email. If I want it to be a little more controlled, I can create a form! It's a great tool to have in your arsenal! Review collected by and hosted on G2.com. What do you dislike about DoneDone? Since the latest app came out, nothing. The mobile app was the final piece of the puzzle. Review collected by and hosted on G2.com. What problems is DoneDone solving and how is that benefiting you? It's allowing me to keep all of my tasks in an orderly fashion. Review collected by and hosted on G2.com. 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