Documo Reviews & Product Details

We’ve been using Documo as our corporate faxing solution for a while now, and overall, it’s been a solid tool that simplifies a process we used to dread. The interface is clean, intuitive, and easy to train new team members on. Whether sending or receiving faxes, it’s been smooth sailing for the most part. We do use their service as a reseller and have a lot of customers who use their service on a consistent basis. It's very easy to send invites to Our and Users for them to login and set up an account with very little steps. Review collected by and hosted on G2.com.

There have been a few hiccups here and there (as with any platform), but nothing that’s been a dealbreaker. Support could be a little bit better, as they do not offer immediate support, and it's ticket-based. It does seem like here and there they do have a lot of outages, which do cause several issues with our Users, who rely on faxing services for their business. Review collected by and hosted on G2.com.

Documo mFax provides us a great tool to provide faxing to our end users. The ability to configure eFax accounts for all our users and gives them an easy web portal to send and receive faxes. The Fax to Print tool is also especially helpful allowing users the ability to fax a document right from the print menu. Management is easy and support is always responsive. Review collected by and hosted on G2.com.

Initial configuration was a bit confusing but support was able to straighten us out and get us going. Review collected by and hosted on G2.com.

Documo is a great HIPAA compliant platform. It’s easy to use and navigate. I also love that you receive an email notifying you when the fax went through as well as if it did not. Fax details and numbers are logged so you can go back and save them for the future and add them to your contacts for quick reference! Receiving faxes is also smooth as an automatic email notifies you of the fax. It’s easy to download received faxes to save and import into any EHR. Really for the price and the consistency, reliability, and HIPAA compliant with BAA, Documo is a solid choice I highly recommend. I’ve never had any glitches or issues trying to use it. Documo helps my work day flow seamlessly, quickly and reliably! Review collected by and hosted on G2.com.

Honestly, I haven’t had any issues. The service efficiently, there no lag, there’s plenty of help tutorials and videos on using specific features. For a non-tech person it is VERY easy to use. Review collected by and hosted on G2.com.

The seamless and user-friendly interface makes sending and receiving faxes incredibly easy. The integration with existing workflows is smooth, and the reliability of the service ensures faxes are sent without issues. The ability to access faxes from anywhere is a huge plus, making remote work much more efficient. Review collected by and hosted on G2.com.

nothing i can tell you about disliking this product Review collected by and hosted on G2.com.

Documo is good for streamlining document handling and e-signature process. Platform has intuitive user interface, making it easy for team members to navigate and manage documents efficiently. I particularly appreciate the quick turnaround times for sending and receiving signed documents, which significantly accelerates our workflow. Review collected by and hosted on G2.com.

The customization options are somewhat limited, which is a drawback for creating specific contract layouts or unique branding elements. also, some folks have experienced minor bugs with the mobile app, which can affect the convenience of signing documents on the go. Review collected by and hosted on G2.com.

We are in healthcare, which still does a lot of communication via fax. Documo makes it very simple and efficient to reach our doctors via fax with important information, such as new tests or tests that are being discontinued. Many of these doctors can't be reached by email. I can easily upload hundreds of doctors to send to. Review collected by and hosted on G2.com.

There is a 1000 person limit on outbound faxes. So if we have 5K doctors to send to, that requires five files, five sends, etc. But it's not terribly inconvenient. Review collected by and hosted on G2.com.

The integration with Jane our EMR software. It makes sending faxes so easy it's almost wrong. :) It was super easy to start and set up with Jane. Highly recommend it. Review collected by and hosted on G2.com.

Nothing at all. Nothing. Nothing at all. Review collected by and hosted on G2.com.

I love that the UI is simple and easy to use - I can find what I need without having to ask for assistance. It is fairly easy to integrate into different systems, and can be heavily used every day without issue. Review collected by and hosted on G2.com.

Documo could stand to have its UI made a little more professional looking - while it is intuitive and easy to use, it kind of looks like a little kid made it. Review collected by and hosted on G2.com.

ease of use, intuitive GUI, but most of all, SUPPORT. The Support team is so responsive even when they don't have an answer, the follow up they give you is essential. Review collected by and hosted on G2.com.

Pricing increases as world continues to be more expensive, but, the product justifies the cost. Review collected by and hosted on G2.com.

It's easy to centrally manage multiple lines and users. We no longer have to support physical printers or worry about paper shortages. Multiple users can be alerted when faxes are received, improving responsiveness. I also appreciate the flexibility of using both a physical bridge to a printer and the eFax web features. The white-labeling options are a great bonus as well. Review collected by and hosted on G2.com.

We experienced some issues with the older model fax bridge device, but those problems appear to have been resolved recently. That was the only drawback we encountered. Review collected by and hosted on G2.com.