--- title: Documo Reviews meta_title: 'Documo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 221 reviews by the users' company size, role or industry to find out how Documo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 221 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Documo Reviews **Vendor:** Documo **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 221 ## About Documo Documo is an AI-powered healthcare document automation platform combining HIPAA-compliant cloud fax with Intelligent Document Processing (IDP) to automate the full lifecycle of unstructured clinical document intake, from the moment a document arrives through classification, data extraction, patient matching, and direct delivery into the EHR. Where most cloud fax solutions stop at secure transmission, Documo goes further, treating every inbound document as structured data waiting to be unlocked. Its AI automatically reads, classifies, and extracts field-level information from referrals, prior authorizations, lab results, consent forms, and clinical records, then routes that data directly into PointClickCare, ModMed, NextGen, and other connected EHR and practice management systems with no manual intervention required. Built for mid-to-large health systems, healthcare organizations, and healthtech integrators, Documo eliminates the document processing bottlenecks that slow care coordination, create compliance risk, and consume clinical and administrative staff time every day. Documo customers see dramatic reductions in manual document handling, faster care coordination, and measurable ROI from day one. If your team is still manually processing faxed referrals, prior authorizations, or clinical records, Documo can help. Schedule a demo today and see how leading healthcare organizations are turning document chaos into automated, EHR-ready workflows. ## Documo Pros & Cons **What users like:** - Users find **Documo's seamless integration** with cloud-based fax functionality and notifications to be exceptionally useful. (40 reviews) - Users find Documo's **ease of use** exceptional, with a clean interface that simplifies faxing for everyone. (35 reviews) - Users commend Documo for its **exceptional reliability** , ensuring smooth operation with minimal issues during use. (25 reviews) - Users find Documo **incredibly simple** for sending and receiving faxes, making it ideal for all tech levels. (17 reviews) - Users find Documo to be **affordable** , making it an excellent choice for small businesses and advanced users alike. (16 reviews) - Users value the **time-saving features** of Documo, enhancing document handling and accelerating workflow efficiency. (16 reviews) - Convenience (15 reviews) - Integrations (15 reviews) - Remote Work (15 reviews) - User Interface (15 reviews) **What users dislike:** - Users experience **fax issues** that hinder efficiency, particularly during the porting process and while retrieving incoming faxes. (17 reviews) - Users face **porting difficulties** with Documo, leading to lengthy onboarding and complicated fax sending processes. (6 reviews) - Users find the **difficult learning process** challenging, especially in getting staff to use Documo effectively. (3 reviews) - Users find Documo **expensive** , particularly due to infrequent usage leading to high per-use costs. (3 reviews) - Users find the **interface usability lacking** , complicating tasks and making simple functions time-consuming to perform. (3 reviews) - Learning Curve (3 reviews) - Mobile Issues (3 reviews) - Users find the **poor usability** of Documo frustrating, needing a more intuitive and efficient interface for tasks. (3 reviews) - Users have experienced **app stability issues** in the past, which can be frustrating during critical moments. (2 reviews) - Confusing (2 reviews) ## Documo Reviews ### 1. The Best Option For Electronic Signatures **Rating:** 5.0/5.0 stars **Reviewed by:** Koy M. | Manager, Strategic Partnerships, Enterprise (> 1000 emp.) **Reviewed Date:** May 28, 2021 **What do you like best about Documo?** There is no limit to the number of signatures! This was a headache with my previous software provider. I did not think that I would run into an issue around signature count until there were multiple sub-contracting signoffs that needed to happen for our large contracts. I am so happy that I no longer have to stress about this. **What do you dislike about Documo?** I don't think there is anything that I don't like about mSign. It has all I need without the unnecessary features for the sake of features. It's extremely user-friendly and easy to use. I recently hired a new administrative assistant and they were up and running with the software in no time. It felt fool-proof. **What problems is Documo solving and how is that benefiting you?** mSign allows me to easily send and receive documents, contracts, NDA's, etc. for signature. The benefits of using mSign are numerous, but my favorites are the time savings, the fact that this allows me to be HIPPA compliant, and there is an audit trail so I know where the document is throughout the signature process. Getting notifications on when a document is opened, viewed, and signed is a crucial indicator of the deal. This visibility is precious. ### 2. Simplistic signature solution **Rating:** 5.0/5.0 stars **Reviewed by:** Jaclyn B. | Network Expense Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Documo?** I've been using the mSign product for a few weeks now and I've got to say it's such a great eSignature product. Great user interface, very intuitive, and just works really smoothly. I look forward to future product updates. **What do you dislike about Documo?** I don't see anything to dislike at this point. If I have to come up something it would be cool if they had a mobile app, but I'm sure that's in the works. **Recommendations to others considering Documo:** Give the product a try if you need an eSignature solution. You won't be disappointed. **What problems is Documo solving and how is that benefiting you?** It's solving my document workflow process by helping me capture signature when necessary. ### 3. Great support for a small business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** July 01, 2021 **What do you like best about Documo?** I found customer service to be one of the better features. The team is quick, responsive, and curtious. **What do you dislike about Documo?** There are features that I don't know enough about to fully utilize. At first, it felt really overwhelming but the customer service team has helped every step of the way. **Recommendations to others considering Documo:** It would help to set up a FAQ about all of the extra features available with mFax. There is a host of vocabulary that was new to me prior to using the service. **What problems is Documo solving and how is that benefiting you?** I can expedite my paperwork process by using mFax. I am realizing how quick the process can be when you have the right supports in place. ### 4. Excellent API, Excellent Service! Could not be more pleased! **Rating:** 5.0/5.0 stars **Reviewed by:** Richard M. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2021 **What do you like best about Documo?** Their API is easy to use and has excellent features! Their documentation is also excellent. Their customer service is top notch as well. **What do you dislike about Documo?** There is nothing I do not dislike. The product and service is excellent. **Recommendations to others considering Documo:** I just highly recommend it because it is an excellent product. **What problems is Documo solving and how is that benefiting you?** I'm creating a fax marketing system, and implementing mFax has been easy with their excellent support. ### 5. Does exactly what it needs to do! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about Documo?** It's super easy to drag and drop documents into the fax. The user interface is sleek and easy to understand. **What do you dislike about Documo?** I wish there was a better inbox feature. **Recommendations to others considering Documo:** If you're looking for a simple solution. This is it. **What problems is Documo solving and how is that benefiting you?** Moving our faxing needs into a digital space has saved time and energy. We no longer need to be in a singular place to send a fax. Easy and intuative! ### 6. Always there when you need it; intuitive interface and affordable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Documo?** I love the affordable pricing and great user experience. Everything works as it should. **What do you dislike about Documo?** I haven't figured out how to access archives or deleted faxes. Please make it more accessible to add fax numbers to the address book from the history page. Also, I'm not sure that we should call it a history page since that is where you read new faxes. **Recommendations to others considering Documo:** Go for it! **What problems is Documo solving and how is that benefiting you?** none worth noting ### 7. medical office user **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about Documo?** The easy accessibility of the system to log in anywhere. **What do you dislike about Documo?** I haven't found anything that i have had an issue with **Recommendations to others considering Documo:** it is an easy system to use; it is very reasonably priced compared to other companies in this area **What problems is Documo solving and how is that benefiting you?** Going paperless is great; being able to track the faxes come and going with reports. ### 8. The Fax is In!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2021 **What do you like best about Documo?** mFax is an easy and secure to receive confidential fax. **What do you dislike about Documo?** Logging in every time you need to use it. **What problems is Documo solving and how is that benefiting you?** No need to be physically in the same room as a normal fax machine, the world has turned virtual!! **Official Response from Documo Support:** > mFax is indeed solving the problem of physical proximity to a traditional fax machine, and we're thrilled that it's benefiting you in this virtual world! ### 9. Hdz and mFax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** June 28, 2021 **What do you like best about Documo?** The fax is very easy to process as email **What do you dislike about Documo?** No report to count how many faxes have been sent till the end of the bill cycle **What problems is Documo solving and how is that benefiting you?** Sending faxes and combing documents to one PDF help our company operate ### 10. Go Green! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Documo?** Save paper! You can select what you want to print and delete all spam. Better yet, you can create a PDF of the document and avoid printing all together! **What do you dislike about Documo?** I wish that you would get a confirmation page showing a partial image of what was faxed. **What problems is Documo solving and how is that benefiting you?** We have cut down on the use of toner and paper. ### 11. Fast response to questions excellent customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Mark W. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2020 **What do you like best about Documo?** Efficient way to allow multiple people at fax at the same time right from there desktops tracking usage is simple and the solution is extremely cost effective. **What do you dislike about Documo?** nothing major so far works as it should had minimal downtime **What problems is Documo solving and how is that benefiting you?** Enables us to have 40+ users fax multipage documents at the same time, its faster than using the copier or a fax machine and notifications reach the users via email without having to wait. ### 12. Quick Resolution To Problem and Easy To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Annette C. | None, Enterprise (> 1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about Documo?** I was very impressed with the way the original online chat representative realized my issue was beyond his purview and quickly conference in a supervisor. The supervisor reviewed my fax history attempts and resolved the matter within minutes. The error solely was on my part, so all credit goes to the supervisor, and a hats off to the whole team as this was a 1-1/2 day attempt to ax a crucial document. I recommend people use the online chat feature when faced with a problem. **What do you dislike about Documo?** My 19 page fax took awhile to transmit; however, it was an 8.12 MB file. Thank goodness it went through as I really needed to fax my document by close of business today. **Recommendations to others considering Documo:** You will be impressed with the easy of use and the support team. **What problems is Documo solving and how is that benefiting you?** The application is so easy to use. I was very impressed; therefore, I plan to subscribe and use this application for all personal and business matters. Your company has no idea of how grateful I am to you for providing a free-trial service. I simply Googled a few words and up popped your company. The first company I chose asked for too much information, but your company did not and took me straight to where I wanted to be, especially for a trial period. I am a loyal customer now and forever. Thank you so very much as this is an invaluable tool - now bookmarked and shared with others. ### 13. All Around Great Service **Rating:** 5.0/5.0 stars **Reviewed by:** Melody V. | Director of Programs, Small-Business (50 or fewer emp.) **Reviewed Date:** April 05, 2018 **What do you like best about Documo?** The service was easy to use. When we had any questions the customer service representatives were helpful and diligent. **What do you dislike about Documo?** mFax is a great service provider. There was nothing to dislike. **What problems is Documo solving and how is that benefiting you?** Using mfax allowed us to further our efforts in changing our office all electronic. ### 14. Super responsive and helpful **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Documo?** Superior customer service; we usually reach out via online Chat and the responses are timely, accurate, specific and pleasant. There is an actual human who actually knows what is going on and seems happy to help. **What do you dislike about Documo?** No complaints thus far; we have very minimal use to date. **What problems is Documo solving and how is that benefiting you?** Our main tool for sending and receiving faxes. Interface is very user friendly, service has been reliable, and we are 100% satisfied. ### 15. Excellent way to send a fax! **Rating:** 5.0/5.0 stars **Reviewed by:** Heather R. | Legal Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Documo?** User friendly, sends fax confirmation to my email - no more getting up from your desk to check the machine and find your confirmation sheet, can send fax right from my desk - no need to get up **What do you dislike about Documo?** Maybe an easier way to see the status of your fax once send has been pressed. A way to upload a fax coversheet. If there is a way I haven't been able to figure that out yet. **Recommendations to others considering Documo:** I would recommend giving this a try! It is really easy to use and allows you to multi task while waiting for your fax to go thru. No more standing in front of the fax machine while it dialed and waiting for your confirmation to spit out. Now you can stay at your desk, continue working and they email you not only the confirmation sheet, but the entire fax as well! **What problems is Documo solving and how is that benefiting you?** My law firm installed this on my computer, but it is nice to be able to send a fax right from your desk, so this saves time and allows me to do more than one thing at a time when waiting for the fax. So it's a time saver! ### 16. One of the most linear and seamless SaaS products ever **Rating:** 5.0/5.0 stars **Reviewed by:** Justin W. | Systems Engineer, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** The no nonsense web dashboard. You have all of your pertinent needs in one place without clutter. **What do you dislike about Documo?** I honestly don't have any drawbacks to note. I suppose you could say that the lack of a physical component is a bit of a learning curve for older generations but I would hardly fault the service for that. **Recommendations to others considering Documo:** Do your homework regarding your need for a physical fax machine. If you don't this is 100% for you. If you do, it's still a phenomenal e-fax solution but you may want to make sure you budget for an analogue fax solution as well. As it stands this is an incredibly easy product to transition people in to, if they can scan on a copier they can use M-Fax without fail. **What problems is Documo solving and how is that benefiting you?** Our digital phone line system did not allow for an analogue fax number and most e-fax solutions failed due to speed or packet loss of fax transmissions. This finally allows us to send and receive faxes without the need for an analogue line. ### 17. Fax in the 21st Century **Rating:** 5.0/5.0 stars **Reviewed by:** Erick B. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** A central control panel to manage faxing across multiple users and devices is a dream come true for the IT department. We can quickly troubleshoot issues with fax delivery having all necessary information available in one spot. The fax print driver makes faxing from the computer even easier. Users simply print as they would to a printer and fill in a few boxes to send the fax. **What do you dislike about Documo?** Some parts of the admin portal are not intuitive. Having to include the 1 before the fax number seems contrary to the way most users are familiar with dialing numbers these days. If you are using the fax appliance devices, it can be expensive to switch from another provider because you have to replace all of the appliances. **Recommendations to others considering Documo:** If you are switching from another fax service, be sure they will allow your fax numbers to be ported out. **What problems is Documo solving and how is that benefiting you?** Allowing users to ditch the old analog lines while still being able to utilize their existing fax machines saves a lot of money. The service as a whole allows for a painless migration from physical faxing to the scan/email to fax method. Users can still use their existing fax machines while they get more confortable with sending and receiving faxes via e-mail. ### 18. So Quick, So Easy (& So Convenient!) **Rating:** 5.0/5.0 stars **Reviewed by:** Frank L. | Licensed Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I love the speed and ease at which I can send faxes. Just type in the number, drag and drop my files to be faxed, and hit Send. It's so quick! The web interface is easy to understand and works flawlessly. It's so easy!! And I can send faxes from anywhere (with a Wifi connection). It's so convenient! Also, customer service is top notch!! **What do you dislike about Documo?** I can think of nothing that I dislike about mFax! Huge fan! **Recommendations to others considering Documo:** mFax provides me with amazing fax services at a great price, it's so easy to use, and their customer support is unparalleled in my opinion, mFax was an obvious choice for me, as it should be for any small or large business! **What problems is Documo solving and how is that benefiting you?** I am able to send faxes without having to pay for a business landline phone (or dedicated fax machine). Huge savings each month!! **Official Response from Matt Schultz:** > Thanks for the great review Frank! You actually can edit your custom cover page to include your logo and contact info. There's a video on how to do this in our help center at https://help.documo.com. We will follow up with you directly via email to make sure you're taken care of. ### 19. Just started with them...They have been awesome so far! **Rating:** 4.0/5.0 stars **Reviewed by:** Tyler S. | Medical Development Director, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I looked at a couple different e-fax companies, and even checked some of them out with free trials. mFax with Documo was diffantly the most user friendly platform and their customer service was great...answering questions that I had even when I was still using their free trial. I signed up for their service before their free trial even expired. **What do you dislike about Documo?** I haven't found anything that I dislike yet. I have only been using them for about a month. **What problems is Documo solving and how is that benefiting you?** We didn't have a reliable faxing system set up in our office yet. However, as a start-up business in the medical field, I needed something HIPPA compliant and reliable. We are pushing our business into new markets, so the faxes should start coming in soon. I feel confident knowing that we are ready with mFax. ### 20. Great product, user interface, and support! **Rating:** 5.0/5.0 stars **Reviewed by:** Tony K. | Manager, Talent Acquisition & Onboarding, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2018 **What do you like best about Documo?** The look and feel of the site is excellent. I found the software to be very easy to use and visually pleasing. This company offers monthly subscriptions, but they have a 14 day free trial where you can send/receive faxes (i think 50??). Easily and hands down the best online fax service that I have used. Also beats going to Staples or something to fax something. I had a couple of questions and used their online chat. Was fortunate to end up speaking to Evan, who was awesome. No 'why are you asking me that question' type of attitude, but down to earth and very helpful. **What do you dislike about Documo?** I wish they offered an affordable pay per fax usage ($0.25 - $0.50 per page??) where credits would roll over month to month until used. The monthly service for personal users doesn't make sense due to the limited amount of faxes that are sent or received. If they add a pay per fax usage, that would be great!!! **What problems is Documo solving and how is that benefiting you?** Able to send a fax from my home ### 21. Overall a fantastic services **Rating:** 4.5/5.0 stars **Reviewed by:** Alexander G. | CADI Waiver Case Manager , Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** I don't need to use paper to send/receive faxes anymore! This is a fantastic feature that I think all providers that send more than a couple faxes a month should adopt immediately. I also found that the customer service chat feature (when I needed to use it one time) was very responsive and got the issue resolved quickly. **What do you dislike about Documo?** Occasionally I will get an email stating that I have received a fax but it will not be in my mfax inbox. This is what caused me to contact support (it was a fax that I urgently needed). They instructed me to hit the incoming tab, and bam there it was! It is a bit confusing however that if it where under the inbound tab, why wouldn't it just be in the all tab where I usually check all my faxes? I still don't know if this has been resolved and I find that I have to click inbound to double check and make sure there isn't something there. **Recommendations to others considering Documo:** mFax has a live chat feature that allows you to speak with someone instantly without having to wait on hold for service. It plays nice with your email address platform. **What problems is Documo solving and how is that benefiting you?** Less paper and much faster correspondence. This service brings a truly outdated type of communication up to date. ### 22. Excellent Product - Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Brian A. | Executive Director of Technology, Government Administration, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Documo?** I like how easy it is to set-up and use. I also like the ability to get the fax's by e-mail notification. **What do you dislike about Documo?** Sometimes the fax bridge needs to be reset, but it really doesn't happen very often. I just wish it would attempt to reset itself. **Recommendations to others considering Documo:** Move to internet faxing. It is still just as easy to send and receive a fax but has many more uses and it is very convenient to get a fax to your e-mail inbox. **What problems is Documo solving and how is that benefiting you?** The cost of using a traditional telephone line is overpriced and our customer service in getting problems resolved with them are getting longer and longer. If I have a problem with mFax, I can hop on a chat and get assistance right away. I love that about mFax. ### 23. Stable and Reliable Faxing platform **Rating:** 5.0/5.0 stars **Reviewed by:** Sean B. | Señor Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I love the support from mFax. They have a very fast response time and jump right on any issue we have to make sure the platform is performing as it should. They FaxBridges are easy to deploy and are pretty rock solid so far. **What do you dislike about Documo?** Our business is on the East Coast so when they do an upgrade sometimes we can't get support early in the morning right away. They are normally on it before regular business hours which is awesome though. They are working on putting notifications into the platform for transparency on updates. **What problems is Documo solving and how is that benefiting you?** It is solving the issue with analog fax customers. They need a rock solid solution that is not significantly delayed from traditional POTS lines. These boxes just need internet and plug the phone line and your done. ### 24. Excellent user friend mobile fax **Rating:** 5.0/5.0 stars **Reviewed by:** Brian P. | PA-C, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** mFax is easy to use and user friendly. From day one I have been able to retreive my morning faxes and review all documents before my work day develops. This has lead to improve functionality in my work place. This fax is a 5 star to other competive companies. **What do you dislike about Documo?** Log ins after updates. I find the program has frequent updates that may cause 3rd party software issues. **Recommendations to others considering Documo:** Excellent platform that allows on the go function with email receipt of fax **What problems is Documo solving and how is that benefiting you?** The business problem which was fixed with mfax was my ability to receive faxes on the go. I find this important in my line of medical employment, I often need accessibility to my faxes in remote places. mFax allows this function! ### 25. Great experience overall **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** MFax allows fast delivery of information, recommended as HIPAA compliant and has pleasant outlook **What do you dislike about Documo?** 1/ CONFIDENTIALITY NOTICE is not included on the cover page; I have to copy and paste it with every sending 2/ I have 1-5 recipients at a time and when I enter the names they are not linked with the numbers. The program is not linked to Outlook contact list. Instead, it offers to build the contact data base inside of the program - Impossible! If the fax message is not delivered "Oh, no!", then I do not know who I have to resend it to. In this case I have to open the Oh No message, then PDF document, then I open Outlook contact and try to match with fax# figuring out who is a recipient out of those several in that fax. Instead of: # # # and Name1, name 2, name 3 The setting should be #1- Name 1 #2 - Name 2 # 3- Name 3 3/ It does not give the selection to resend to 1 of the numbers that failed and I have to create a new message to the failed one or resend multiple times to recipients who have already received the fax. 4/ If the transmission fails, it does not give the feedback on the reason: busy, out of service etc. 5/ It would be a miracle if it creates the data base of contacts out of what was used in previous faxes and populate the windows with the linked recipient's name with recipient's Fax number information automatically. Sorry for the challenge. **Recommendations to others considering Documo:** n/a **What problems is Documo solving and how is that benefiting you?** Sending doctor's visit notes to colleagues in medical field who are on team for patient care for a particular patient (HIPAA regulation observed). ***Also, due to HIPAA regulations our function to take a screen shot is disabled and I am not able to provide a screen shot, but my fax # 908-6349557*** **Official Response from Matt Schultz:** > Thanks for taking the time to leave a review. Most of the items you referenced in your review actually can be done in the software. There are help articles that can be found at https://help.documo.com or we have live support via phone or chat available during business hours as well. Based on the fax number you left we have identified your account and will have a team member reach out to help you personally. ### 26. New Fax System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Hello, we have been porting many of our customers over to Documo and its been an easy transition. It's been very user friendly for our customers and also easy for us with porting and admin work. It's great how many users finally stop wasting a ton of paper and just send the files electronically, its a no-brainer. I know many users will not change away from using the fax machine, but slowly transitioning new users is helpful. **What do you dislike about Documo?** There were some changes in the portal, such as looking up accounts that changed. So you search the account, then have to search the account again. We are on eastern time, and documo does not open until 11am our time. I understand and I wouldn't want to come to work any earlier either. Hopefully there won't be any need for support early morning on our end. I don't believe its been much of an issue so far. Possibly having an on call tech support for those east coast users? **Recommendations to others considering Documo:** yes **What problems is Documo solving and how is that benefiting you?** Many of our customers are finally using the fax to email, they realize they do not need to print every single fax. Saving time and money. We set many new accounts under documo, many that have never used an online faxing portal but they've been very happy. Small issues here and there but fixed pretty quick. We are on eastern time, so that can be an issue also, but not often. Support questions are answered fast and friendly. ### 27. mFax Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Documo?** The ease and simplicity of sending faxes directly from my desktop. I draft a large number of letters to send to physicians each fall and the paper and postage this saves as well is huge. I also love the ability to resend a fax if the recipient hasn't sent the required forms back to me. It's just a really quick and functional way to send and receive faxes. I can wait to print off my inbound faxes until I'm ready which is another great feature. **What do you dislike about Documo?** The only issue I will occasionally run into is errors for outgoing faxes, but I do think that has more to do with the fax number receiving the faxes rather than mFax itself. **Recommendations to others considering Documo:** I'd highly recommend giving it a try. One feature that is really great is the ability to change the plan - so for months where we are sending and receiving a high volume of faxes (about 3 months out of the year) we can upgrade to a higher plan, and then switch back down as needed. **What problems is Documo solving and how is that benefiting you?** mFax definitely saves my business on paper and postage costs, and absolutely saves time and frees me up to complete the rest of my job. ### 28. I love this website **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica B. | Medical Records, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I enjoy this website because when my fax at work is acting up I can always look back on mFax, and get the faxes I need. **What do you dislike about Documo?** There's nothing really to dislike I wish they didn't change the display on the left of the time I don't like the received "30 mins ago" I like when it shows the time and date. **What problems is Documo solving and how is that benefiting you?** When my phones are down and fax is running slow I can always get on mFax and get what I'm looking for, The benefits of this website allows me to get my work done and get the papers I need asap to the doctors when there waiting for a fax. ### 29. Convenient and Secure Faxing Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Anita H. | Administrative Coordinator, Financial Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Documo?** I like being able to easily send saved documents via fax easily and conveniently. **What do you dislike about Documo?** I like the platform when you were able to send documents as a fax and an email simultaneously. **Recommendations to others considering Documo:** This is a very good solution for your faxing needs. It is inexpensive and easy to use and understand. **What problems is Documo solving and how is that benefiting you?** We are able to receive confidential medical information and not worry about the documents being compromised. ### 30. mFax Is the Wave of the Future **Rating:** 5.0/5.0 stars **Reviewed by:** Simone C. | Paralegal, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Documo?** How I can simply re-send a fax that did not go through. **What do you dislike about Documo?** It is a tad slow, but that may be our network. Also need easier ability to personalize faxcover sheets. **What problems is Documo solving and how is that benefiting you?** I am able to re-send faxes but I cannot think of anything else other than the benefit of confidentiality when sending and receiving medical records. ### 31. Great on-line fax service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I love the ease of use. I listened briefly to the instructions as I am somewhat inpatient and found this mFax to be very user friendly, efficient, and great features too. **What do you dislike about Documo?** I cannot find anything that I do not like about this product. It is quick and easy to use. **Recommendations to others considering Documo:** It is simple to use and confidential information is protected and quickly responds when the document is received or sent. Great service. **What problems is Documo solving and how is that benefiting you?** Sending contracts on a HIPAA fax line for privacy is enormously helpful for me to communicate with hospitals! ### 32. mFax Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** I really like the internet platform that mFax uses. It is extremely convenient when trying to send a fax in 2018. **What do you dislike about Documo?** I wish there was a little more documentation on the platform so that customers can understand what it is they are configuring. **Recommendations to others considering Documo:** This is the new era of faxing and gives companies a great, more efficient faxing option. **What problems is Documo solving and how is that benefiting you?** The benefits we have noticed are more clients of ours see it as an easier way to fax and like the carbon copy to their email. As an addition, we still have clients that like to conventionally send a fax through the faxbridge, while at the same company, clients can use fax to email. Problems this solves is making the office environment a little more green. ### 33. Great. Works every time. I can offer this to my customers without worry. **Rating:** 5.0/5.0 stars **Reviewed by:** Drew M. | Owner, Telecommunications, Small-Business (50 or fewer emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Documo?** Support from Documo is fast if you ever need it. **What do you dislike about Documo?** Can't really complain. This produst is easy to use and the AXACORE Adapter works with any fax machine. **Recommendations to others considering Documo:** Great Product from a Great Company. **What problems is Documo solving and how is that benefiting you?** WE are able to offer our customers a complete Voice Over IP Solution. ### 34. Great product at a great price! **Rating:** 5.0/5.0 stars **Reviewed by:** Judy H. | Manager, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** I love the ability to send and receive faxes from any application or device (iphone, tablet, desktop, etc) **What do you dislike about Documo?** Inability to customize fax coversheets. I would like to use my logo on the coversheet **What problems is Documo solving and how is that benefiting you?** Great ability to fax on demand from any software program. ### 35. The perfect solution **Rating:** 5.0/5.0 stars **Reviewed by:** Greg K. | Managing Partner | COO , Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about Documo?** mFax makes it so easy for me to send faxes directly from my email account. I can even set up automated tasks and templates, and incorporate into my property management system. I'm able to send required documents in seconds. Past products were clunky, not intuitive, and did not have a detailed history of sent and received documents easily available. **What do you dislike about Documo?** Not much to dislike here. I get a notification when my fax has been sent and if there was any issue during transmission. **Recommendations to others considering Documo:** In my opinion, this product stands above others because of its ease of use. The simple integration into email clients makes sending faxes happen in just a few clicks. The internal dashboard is functional, clean, and provides a clear status and history of sent and received documents. I recommend mFax without hesitation. **What problems is Documo solving and how is that benefiting you?** Some of our clients require a fax to satisfy their security rules. Often times these need to be sent with little notice. mFax allows us to quickly and easily satisfy this requirement. ### 36. Satisfied Fax User **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2018 **What do you like best about Documo?** User Interface is easy to navigate. Uploading module (drag and drop). Color Scheme is not distracting. Toll Free Fax Number Tags Contact Storage **What do you dislike about Documo?** Unsure how to quickly clear my history after sending faxes. **Recommendations to others considering Documo:** Try it and you'll likely find that it meets your needs. **What problems is Documo solving and how is that benefiting you?** This has been a backup solution for us, as well as a development solution - for testing physical lines and now virtual software solutions. ### 37. Service delivery exactly as described while committed to customer success **Rating:** 5.0/5.0 stars **Reviewed by:** Eric B. | VP of Product Design, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Documo?** I can always get immediate help with my questions. They strive to make sure to have a good business relationship with you. They constantly make improvements to the product based off feature requests and comments made from their customers. **What do you dislike about Documo?** I would like to be able to setup SIP trunking to be able to have all my customers DID's (both voice and fax) under one underlying carrier. Right now I have to port voice DID's and fax DID's separately. This is mainly important to resellers. **Recommendations to others considering Documo:** If you give it a try, you will like it. Take it from someone who has tried many of the e-faxing solutions out there. **What problems is Documo solving and how is that benefiting you?** I am a voice service provider and faxing distracts me from my core business. Being able to resell mFax to my user base solves my customer's need for reliable faxing and serves my purpose as being able to include faxing with my voice services with minimal distractions. ### 38. Easy and Reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Ease of use, intuitive UI, visibility into all statuses of faxes and partial transmissions for tracking purposes. **What do you dislike about Documo?** Would like a more granular search functionality **Recommendations to others considering Documo:** Great decision for easy and reliable internet faxing **What problems is Documo solving and how is that benefiting you?** Reliability was the number one reason we went to mfax. The ability to see unsuccessful transmissions and fax errors on the part of our clients is essential to our business model and has greatly increased our results. ### 39. A great way to do your e-Fax **Rating:** 5.0/5.0 stars **Reviewed by:** Christian E. | Case Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I love how you can access your e-Fax on the mobile phone. The interface is user friendly and the file is on PDF format already. **What do you dislike about Documo?** I wish the have an app. but other than that everything is perfect. **What problems is Documo solving and how is that benefiting you?** We resolved our problems with off hours e-Fax. Me as a remote admissions/intake, I'm having a hard time when I'm out of the office already. With Documo, that has been resolved. ### 40. Reliable and easy to use efax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Documo?** No more calls saying "I'm trying to fax but keep getting a busy signal" or "I'm trying to fax but it's not going through. **What do you dislike about Documo?** There is nothing that I have used in this product so far that I dislike. **What problems is Documo solving and how is that benefiting you?** Great especially being able to receive faxes right in my email--so convenient! When I received the first fax using mfax, I thought that I had to log in to the web portal to receive the fax, and thought "what a pain." Then I realized I just needed to scroll down in the email message and the fax was attached. I just click to download it--couldn't be easier! ### 41. Easy to use, easy to integrate with **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Documo?** The interface is clean and easy to use. I am also developing against the APIS and there is a rich set of apis to use. **What do you dislike about Documo?** The documentation could be slightly better for the fields that we use in the api. I am also not sure if there is a sandbox environment that could be used as well. **What problems is Documo solving and how is that benefiting you?** Love that this is HIPPA compliant. ### 42. Best Fax Service For Me **Rating:** 5.0/5.0 stars **Reviewed by:** Ben P. | Owner, Environmental Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** Ease of use and ease of setup. Was quick. **What do you dislike about Documo?** nothing. I don't have anything negative to say about this service. **What problems is Documo solving and how is that benefiting you?** I run a business from home. Finding a cost effective fax service is essential. I've tried several, and this one is the best by far...i even paid for a years worth after using a few times, knowing i would keep it. ### 43. Super Simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Debbie R. | Office Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** the automatic email letting you know a fax is in. And it saves paper **What do you dislike about Documo?** nothing really, just the junk faxes but there is not much you can do about that. **What problems is Documo solving and how is that benefiting you?** We as admins are now able to get faxes to our agents with ease and speed. Before faxes may sit back by the machine for days. ### 44. mFax is the best!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2018 **What do you like best about Documo?** How easy, fast and reliable it is! It really makes my work day easier **What do you dislike about Documo?** Nothing...seriously it is the best! So easy to use! **What problems is Documo solving and how is that benefiting you?** The benefits are that my workday is easier,it saves me time and is efficient. ### 45. Has resolved our business need for an e fax **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** the user friendly interface, the tagging is also a great feature. **What do you dislike about Documo?** so far we do no thave any complaints. We have enjoyed the product. maybe it would be better if additional users was cheaper? **What problems is Documo solving and how is that benefiting you?** no longer having faxes sitting at the old fax machine ### 46. The best cloud fax service I've had **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about Documo?** This is the first cloud fax service I've used (and I've used them all if feels like) that actually: A. Regularly updates their product and releases new features B. Seems to care about support. They is always someone who answers emails and live chats sho is helpful and knowledgeable The interface is very modern and intuitive. They obviously care about design. Most other solutions i've tried are clunky and feel like they haven't been updated in years. Most recent solution I've used were very flow to respond to support and usually felt like I was talking with someone in India who didn't know much about the product. Very frustrating. **What do you dislike about Documo?** nothing so far. The solution and team have been fantastic **Recommendations to others considering Documo:** This is the leading cloud fax solution in my opinion **What problems is Documo solving and how is that benefiting you?** I need a reliable fax solution as my industry requires me to regularly fax documents with sensitive info. mFax is highly reliable and makes faxing super convenient as I can do it from any device and easily integrate it info my desired workflow. ### 47. canadian content **Rating:** 4.5/5.0 stars **Reviewed by:** len g. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** easy to use , monthly fees are reasonable **What do you dislike about Documo?** would like to have easy to link scanner option . if it is tehre would like an easy synch to my software **What problems is Documo solving and how is that benefiting you?** dont need a seperate fax machine and dedicated fax line ### 48. Great System Overall **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Documo?** Documo is easy to use, very simple and user friendly for the most part. **What do you dislike about Documo?** Some of the features could be a little clearer. For example, searching via Platform vs. account can be confusing. It took some time to figure out because the options weren't clearly available. **Recommendations to others considering Documo:** Definitely use this. The features are great and the support is helpful, friendly and readily available. **What problems is Documo solving and how is that benefiting you?** mFax has made it very easy to support and manage our fax clients. ### 49. Great Product **Rating:** 4.5/5.0 stars **Reviewed by:** Robert F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** I like the fact that the service is reliable and any new feature requests are considered. **What do you dislike about Documo?** We would like to see a dual port FaxBridge **What problems is Documo solving and how is that benefiting you?** We are solving T.38 Faxing issues with HTTPS faxing. ### 50. I am pleased with the service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Wireless | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** The simplicity and ability to have our own customized portal. Not stuck waiting on faxes for 20 minutes while it clears a buffer **What do you dislike about Documo?** Had a rough start with the service and the FaxBridge devices on some of our networks, we have found a work around but it is still an issue from time to time **What problems is Documo solving and how is that benefiting you?** Ease of use and setup. The email to fax is amazing and fast and easy to use ## Documo Discussions - [Is your service HIPAA compliant?](https://www.g2.com/discussions/mfax-compliance-hipaa) - 1 comment, 1 upvote - [Can I keep my current fax number if I switch to mFax?](https://www.g2.com/discussions/mfax-numbers) - 1 comment, 1 upvote - [Do I have to sign a contract to get the best pricing?](https://www.g2.com/discussions/mfax-pricing) - 1 comment, 1 upvote - [How soon will I be able to send/receive faxes after signing up?](https://www.g2.com/discussions/mfax-service) - 1 comment, 1 upvote - [Can I try out the product before deciding to purchase?](https://www.g2.com/discussions/mfax-trial) - 1 comment, 1 upvote - [View Documo pricing details and edition comparison](https://www.g2.com/products/documo/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+14%3A41%3A14+-0500&secure%5Bsession_id%5D=e890a017-170a-4578-bdc4-8775b79d88f4&secure%5Btoken%5D=fcf4fd9c6d9c475cff07fad0e4a0c8be8f9b0d11f92cfe0de0605ee81369409c&format=llm_user) ## Documo Integrations - [Box](https://www.g2.com/products/box/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Intely](https://www.g2.com/products/intely/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenEMR](https://www.g2.com/products/openemr/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Documo Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Documents** - Editing - Document Signature - Storage **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Data Extraction** - Entity Recognition - Text Classification **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Documo Alternatives - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (465 reviews) - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews)