--- title: Documo Reviews meta_title: 'Documo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 247 reviews by the users' company size, role or industry to find out how Documo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 247 scale: '5' date_modified: '2026-11-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Documo Reviews & Product Details

Pricing

Pricing provided by Documo.

Free Trial

Free Trial

Documo Reviews (247)

Reviews

Documo Reviews (247)

4.6
247 reviews

What do users say?

Generated using AI from real user reviews

Pros & Cons

Generated from real user reviews
View All Pros and Cons
Search reviews
Filter Reviews
Clear Results
G2 reviews are authentic and verified.
AN
Verified User in Hospital & Health Care
Small-Business (50 or fewer emp.)
"Overall great"
4/5
What do you like best about Documo?

Good functionality and integration with Jane. Like the option to fax by email. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Setting up cover page design could have been more intuitive. UI could use some improvement. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your feedback! We're thrilled to hear that you are enjoying the functionality and integration with Jane, as well as the option to fax by email. We appreciate your input on the cover page design setup and UI, and we will definitely take that into consideration for future improvements. We're glad to hear that Documo is making faxing easier for you. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We're here to help and ensure you have a great experience with Documo.

AN
Verified User in Health, Wellness and Fitness
"Easy to use and reliable"
5/5
What do you like best about Documo?

It is easy to use, reliable, and the integration with Jane makes things so easy. Review collected by and hosted on G2.com.

What do you dislike about Documo?

We have experienced issues when faxing larger documents. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that you find Documo easy to use and reliable, and that the integration with Jane has made things easier for you. We apologize for the challenges you've faced when faxing larger documents and we are committed to resolving this issue to ensure a seamless experience for you. Thank you for being a valued Documo customer!

AN
Verified User in Medical Practice
"Satisfied customer"
4.5/5
What do you like best about Documo?

It is directly linked into my Administration software system = Jane app. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The archive does not provide enough detail to help one go back and find a specific fax. (It would be great if the Cover page was visible). Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback! We're thrilled to hear that Documo's integration with Jane app is making your administrative tasks easier. We understand the importance of being able to easily locate specific faxes in the archive. Your suggestion about making the cover page visible is valuable, and we'll definitely consider it for future improvements. We're glad that Documo is helping you meet HIPAA requirements for faxing efficiently and cost-effectively. If you have any more suggestions or need further assistance, please don't hesitate to reach out. We're here to help!

AN
Verified User in Medical Practice
"This system has seemed to be very reliable and works great for us."
5/5
What do you like best about Documo?

I can see all my fax details in one place. Being able to visualize the fax history makes it great, no guessing on what documents were sent or not sent. Review collected by and hosted on G2.com.

What do you dislike about Documo?

If i had to say anything it would just be that we frequently have to set the fax history date. It doesn't update to current dates if you left it and came back, like the next day. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that you find Documo reliable and that it helps you visualize your fax history in one place. We appreciate your feedback about the fax history date and will take it into consideration for future improvements.

AN
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"User friendly, excellent and efficient customer service"
5/5
What do you like best about Documo?

It is very user friendly

customer service is great

the email notifications are great Review collected by and hosted on G2.com.

What do you dislike about Documo?

no complaints, we have been using the product for almost two years Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for the wonderful feedback! We are thrilled to hear that you find Documo user-friendly and appreciate our excellent customer service. We are glad to hear that the email notifications are helpful for you. If you ever have any questions or need assistance, please don't hesitate to reach out to us. We are here to help and ensure your experience with Documo remains positive. Thank you for being a loyal customer for almost two years. We are delighted that Documo is helping you efficiently fax medical offices, providers, and insurance companies while maintaining HIPAA compliance. If there is anything else we can assist you with, please let us know.

NP
Nick P.
Chiropractor
"Affordable, Fast, and EASY Faxing!"
5/5
What do you like best about Documo?

Affordable, easy to learn, and can fax documents from anywhere you need to. Review collected by and hosted on G2.com.

What do you dislike about Documo?

The cover letters have to be changed frequently and may be a little difficult to use Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our service affordable, fast, and easy to use. We appreciate your feedback about the cover letters, and we will definitely look into ways to improve that process. We understand the importance of convenience when it comes to faxing, and we're glad to hear that Documo is helping you stay productive on the go. If you have any further suggestions or encounter any issues, please feel free to reach out to us. We're here to help!

AN
Verified User in Health, Wellness and Fitness
"Easy to use, way better than actual faxing"
5/5
What do you like best about Documo?

I like not needing to use paper anymore. Review collected by and hosted on G2.com.

What do you dislike about Documo?

I don't have any dislikes about Documo, appreicate the product Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your positive feedback! We're thrilled to hear that Documo has made faxing easier for you and that you appreciate the paperless aspect. We're committed to providing a user-friendly experience while solving the challenges of traditional faxing. If you ever have any questions or need assistance, please don't hesitate to reach out. We're here to help and support you every step of the way.

AN
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"HIPAA Compliance fax that actually works."
5/5
What do you like best about Documo?

Easy integration with your software. and what as you need. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Nothing so far, everything works fine, I don't think i will dislike anything. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our HIPAA-compliant fax service easy to integrate with your software. Our goal is to provide seamless solutions that benefit our customers like you. Should you ever encounter any issues or have any questions in the future, please don't hesitate to reach out. We're here to help and ensure your experience with Documo remains smooth and efficient. Thank you for choosing Documo!

AN
Verified User in Mental Health Care
"Effortless HIPAA-Compliant Faxing"
5/5
What do you like best about Documo?

Sending and receiving faxes is straightforward, the interface is clean and intuitive, and we don't have to worry about the security side since it's built for compliance Review collected by and hosted on G2.com.

What do you dislike about Documo?

Maybe the platform could offer one management account and accounts for providers so they can be able to also utilize the platform Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you so much for taking the time to leave such a thoughtful review! We're thrilled to hear that the platform has made sending and receiving HIPAA-compliant faxes straightforward for your team and has helped streamline your referral process. That's exactly what we set out to do.

We really appreciate your feedback about account management. The good news is that we do have plans designed for exactly this use case! With our multi-account structure, you can have a main parent account with departments or sub-accounts nested underneath it, allowing providers to log in and utilize the platform directly while everything stays centrally managed.

We'd love to walk you through how this could work for your office. Please don't hesitate to reach out to our support team at support@documo.com. We'd be happy to provide more details and help you find the best setup for your workflow.

Thanks again for your kind words and for being a valued Documo customer!

Verified User in Mental Health Care
AM
Verified User in Mental Health Care
Small-Business (50 or fewer emp.)
"Easy and straightforward to use"
4/5
What do you like best about Documo?

Its intuitive and easy to use and navigate Review collected by and hosted on G2.com.

What do you dislike about Documo?

The system does glitch in terms of when setting up the fax and hit send it will sometimes note processing error. Just need to make sure you have all the write ups copied before you refresh and redo the fax claim without losing data. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your experience with Documo! We're thrilled to hear that you find our platform intuitive and easy to navigate. We apologize for the glitch you encountered when setting up the fax. Our team is continuously working to improve our system's performance to ensure a seamless experience for our users. If you encounter this issue again, please don't hesitate to reach out to our support team for assistance. We appreciate your feedback as it helps us enhance our services. Thank you for choosing Documo to securely fax PHI information to vendors for reimbursement. If you have any further questions or need assistance, please feel free to contact us.

Questions about Documo? Ask real users or explore answers from the community

Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights.

GU
Guest User

What is mFax used for?

0 Upvotes
0
Join the conversation
Verified User
G2
Verified User
•
Last activity over 6 years ago

Is your service HIPAA compliant?

Pricing Options

Pricing provided by Documo.

Free Trial

Free Trial

Solo

$300.00
Per Year

Professional

$75.00
Per Month
Documo Comparisons
Documo Features
User, Role, and Access Management
Performance and Reliability
Document Signing
Sign-In Process
Mobile Signatures
Regulatory Compliance
Editing
Document Signature
Storage