--- title: Documo Reviews meta_title: 'Documo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 247 reviews by the users' company size, role or industry to find out how Documo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 247 scale: '5' date_modified: '2026-11-06' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity ---

Documo Reviews & Product Details

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Documo Reviews (247)

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Documo Reviews (247)

4.6
247 reviews

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Jennifer N.
JN
Jennifer N.
Chiropractor
Small-Business (50 or fewer emp.)
"Good solution for faxing in modern times!"
4/5
What do you like best about Documo?

Documo allows us to have a fax number, but without the confines of a physical fax. It also integrates with my EHR. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Navigating within the software isn't that intuitive. Sometimes things get lost due to this. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thanks for sharing your feedback! We’re glad Documo gives you the flexibility of a fax number without a physical machine and integrates with your EHR. We’re sorry navigation can sometimes feel unintuitive, and we appreciate you letting us know.

Paulina L.
PL
Paulina L.
Senior Software Engineer
Enterprise (> 1000 emp.)
"Effortlessly Streamlines Document Signing"
4/5
What do you like best about Documo?

I use Documo to sign documents for work or leases, and I really appreciate how easy it is to manage documents without needing to print them. After everyone signs, all parties automatically get copies, which is super convenient. I like how Documo guides me directly to the pages that need signing, which saves me from sifting through all the pages. It's straightforward and I often don't need an account, as I can just log in with my email. The setup process was smooth and switching from our previous service, which had issues, was quick and easy. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Nothing really comes to mind. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that you find our platform easy to use and efficient for managing document signing. We're glad to hear that you appreciate the convenience of receiving copies automatically and the guidance to signature pages.

We're always here to assist you with any questions or concerns you may have in the future. If you ever encounter any issues or have suggestions for improvement, please don't hesitate to reach out. Your feedback is valuable to us, and we're committed to providing you with a seamless document signing experience. Thank you for choosing Documo!

Verified User in Hospital & Health Care
AH
Verified User in Hospital & Health Care
Mid-Market (51-1000 emp.)
"Easy to manage"
4/5
What do you like best about Documo?

Documo has helped us move away from paper faxing and reduce manual workflows for processing faxes. It allows multiple users to interact with and receive faxes without requiring copying, physical handling, or printing. It is straightforward to manage and simple to use. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Sometimes our users report missing faxes that were supposedly sent successfully from the other party. It can be difficult to audit information about a fax (who opened/deleted it, etc) from shared fax lines. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that Documo has helped you move away from paper faxing and streamline your workflows. We appreciate your feedback about missing faxes and difficulties in auditing information, and we will work to improve these areas. Thank you for sharing the problems Documo is solving for you, and we're pleased to hear about the environmental and HIPAA benefits you are experiencing.

AN
Verified User in Health, Wellness and Fitness
Small-Business (50 or fewer emp.)
"Great reliable fax service"
5/5
What do you like best about Documo?

Reliable and timely delivery of all my fax requirements for my patient's labs. Review collected by and hosted on G2.com.

What do you dislike about Documo?

If it would be able to directly integrate into my EMR (electronic medical records) and patient labs would be faxed and delivered directly to their files that would be ideal. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for your positive feedback! We're thrilled to hear that you find our fax service reliable and timely for your patient's labs. We understand the convenience of integrating with your EMR for direct delivery to patient files and will definitely consider this for future improvements. Our goal is to make your faxing experience fast, efficient, and reliable. If you have any further suggestions or feedback, please feel free to reach out. We appreciate your business and look forward to continuing to meet your faxing needs.

Verified User in Health, Wellness and Fitness
AH
Verified User in Health, Wellness and Fitness
"Reliable and Efficient Faxing Software"
5/5
What do you like best about Documo?

I like that Documo integrates directly with my EMR to allow for fast and reliable communication of patient info with other providers. I also appreciate that documo sends notification of the status outbound documents and notifies of new inbound faxes. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Areas to improve would be the ability to search for keywords of previously sent or received documents to be able to reference and also that the fax number be identified with the business name that is receiving or sending information Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your positive experience with Documo! We're thrilled to hear that our software is helping you efficiently communicate patient information with other providers. Your feedback on the ability to search for keywords and identify fax numbers with business names is valuable. Could you please reach out to our support team directly for further assistance around this topic at support@documo.com? We're here to ensure your experience with Documo remains seamless and beneficial for you and your patients. Thank you for choosing Documo!

AN
Verified User in Hospital & Health Care
"Vita Foot Clinic Review"
4.5/5
What do you like best about Documo?

The biggest value for us is the seamless integration with the Jane App. Being able to fax directly from patient charts has eliminated manual steps, reduced errors, and saved our administrative team a significant amount of time each day. It has strengthened our workflow and improved the overall patient experience. Review collected by and hosted on G2.com.

What do you dislike about Documo?

We highly recommend Document Fax to any clinic looking to modernize and simplify their communication processes.

Sent from my iPhone Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're thrilled to hear that Documo's integration with the Jane App has been so valuable for your clinic. We're committed to providing seamless and efficient solutions for healthcare communication.

Alexandra S.
AS
Alexandra S.
Small-Business (50 or fewer emp.)
"Integrates well"
4/5
What do you like best about Documo?

i love how it integrates so seamlessly into my EHR. Review collected by and hosted on G2.com.

What do you dislike about Documo?

sometimes it can be difficult to navigate. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback! We’re glad Documo integrates seamlessly with your EHR and helps reduce the number of things you need to manage. We’re sorry navigation can sometimes be difficult, and we appreciate you letting us know. We’d be happy to follow up and learn more about where you’re running into trouble so we can help improve your experience. Please feel free to reach out to support@documo.com with any questions or concerns you may have!

Verified User in Alternative Medicine
CA
Verified User in Alternative Medicine
"perfect for my small private practice, convenient and love the offered features"
4.5/5
What do you like best about Documo?

I love that Documo time stamps when I receive a fax and when I send a fax and if it is successfully sent or not. I love that I can download the fax or view it and print it. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Sometimes it times out or is slow or it won't upload a document from the computer quickly in the drag and drop feature. Review collected by and hosted on G2.com.

Response from Documo Support of Documo

We're glad to hear that Documo is helping you manage your clinic needs electronically. We appreciate your feedback about the time stamp feature and the ability to download, view, and print faxes. We apologize for any inconvenience caused by timeouts or slow upload speeds. We are constantly working to improve our platform and will take your feedback into consideration.

JJ
joshua J.
"Simple, intuitive, and a much-needed modern transition from the limitations from past practices"
5/5
What do you like best about Documo?

Simple to use, easy interface from both an IT administrator perspective, and that of a user. Never had any calls about people running into issues or otherwise asking for support on usage of the software as a result. Review collected by and hosted on G2.com.

What do you dislike about Documo?

Not much I can think of, again, using Documo thus far has been smooth for our company Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for the glowing review! We're thrilled to hear that you find Documo simple, intuitive, and a modern solution for your faxing needs. We're delighted that both IT administrators and users find our interface easy to navigate. It's fantastic to know that your transition to Documo has been smooth and issue-free. We're pleased to have made a positive impact on your office morale by providing a quieter and more efficient faxing experience. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. Thank you for choosing Documo!

AN
Verified User in Medical Practice
"It works"
2.5/5
What do you like best about Documo?

For us the best part about Documo is that it integrates nicely with Jane Review collected by and hosted on G2.com.

What do you dislike about Documo?

I do believe that the shortfalls of Documo are within Jane and the way that it is integrated maybe and not with documo itself. There is definite room for improvement but its hard so say where the onus would fall to fix them, but I think its Jane Review collected by and hosted on G2.com.

Response from Documo Support of Documo

Thank you for sharing your feedback with us! We're thrilled to hear that you are enjoying the integration between Documo and Jane and appreciate your insights on areas for improvement. We'd certainly love to look into how we can enhance the integration further and ask if you could reach out to our support team at support@documo.com. We strive to provide the best service possible. Thank you for choosing Documo!

Questions about Documo? Ask real users or explore answers from the community

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GU
Guest User

What is mFax used for?

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Verified User
G2
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Last activity over 6 years ago

Is your service HIPAA compliant?

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