--- title: Documo Reviews meta_title: 'Documo Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 220 reviews by the users' company size, role or industry to find out how Documo works for a business like yours. aggregate_rating: rating_value: 4.6 review_count: 220 scale: '5' date_modified: '2026-07-21' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Documo Reviews **Vendor:** Documo **Category:** [Online Fax Software](https://www.g2.com/categories/online-fax) **Average Rating:** 4.6/5.0 **Total Reviews:** 220 ## About Documo Documo is an AI-powered healthcare document automation platform combining HIPAA-compliant cloud fax with Intelligent Document Processing (IDP) to automate the full lifecycle of unstructured clinical document intake, from the moment a document arrives through classification, data extraction, patient matching, and direct delivery into the EHR. Where most cloud fax solutions stop at secure transmission, Documo goes further, treating every inbound document as structured data waiting to be unlocked. Its AI automatically reads, classifies, and extracts field-level information from referrals, prior authorizations, lab results, consent forms, and clinical records, then routes that data directly into PointClickCare, ModMed, NextGen, and other connected EHR and practice management systems with no manual intervention required. Built for mid-to-large health systems, healthcare organizations, and healthtech integrators, Documo eliminates the document processing bottlenecks that slow care coordination, create compliance risk, and consume clinical and administrative staff time every day. Documo customers see dramatic reductions in manual document handling, faster care coordination, and measurable ROI from day one. If your team is still manually processing faxed referrals, prior authorizations, or clinical records, Documo can help. Schedule a demo today and see how leading healthcare organizations are turning document chaos into automated, EHR-ready workflows. ## Documo Pros & Cons **What users like:** - Users find **Documo's seamless integration** with cloud-based fax functionality and notifications to be exceptionally useful. (40 reviews) - Users find Documo's **ease of use** exceptional, with a clean interface that simplifies faxing for everyone. (35 reviews) - Users commend Documo for its **exceptional reliability** , ensuring smooth operation with minimal issues during use. (25 reviews) - Users find Documo **incredibly simple** for sending and receiving faxes, making it ideal for all tech levels. (17 reviews) - Users find Documo to be **affordable** , making it an excellent choice for small businesses and advanced users alike. (16 reviews) - Users value the **time-saving features** of Documo, enhancing document handling and accelerating workflow efficiency. (16 reviews) - Convenience (15 reviews) - Integrations (15 reviews) - Remote Work (15 reviews) - User Interface (15 reviews) **What users dislike:** - Users experience **fax issues** that hinder efficiency, particularly during the porting process and while retrieving incoming faxes. (17 reviews) - Users face **porting difficulties** with Documo, leading to lengthy onboarding and complicated fax sending processes. (6 reviews) - Users find the **difficult learning process** challenging, especially in getting staff to use Documo effectively. (3 reviews) - Users find Documo **expensive** , particularly due to infrequent usage leading to high per-use costs. (3 reviews) - Users find the **interface usability lacking** , complicating tasks and making simple functions time-consuming to perform. (3 reviews) - Learning Curve (3 reviews) - Mobile Issues (3 reviews) - Users find the **poor usability** of Documo frustrating, needing a more intuitive and efficient interface for tasks. (3 reviews) - Users have experienced **app stability issues** in the past, which can be frustrating during critical moments. (2 reviews) - Confusing (2 reviews) ## Documo Reviews ### 1. Outstanding platform **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Customer Support! user intaface, and speed ofthe TX/RX transmisstion. **What do you dislike about Documo?** Hmm, really hard to list, I don't have any! **Recommendations to others considering Documo:** Oh sure! **What problems is Documo solving and how is that benefiting you?** offering white-labeled fax service with our PBX service ### 2. Great Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mining & Metals | Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** API and easy of use of UI. Alerts are great as well to know what is happening with faxes. Visability on users and assigned numbers is very helpful. **What do you dislike about Documo?** Sometimes the documentation could be a little better **Recommendations to others considering Documo:** Review the API to see if you can automate your processes **What problems is Documo solving and how is that benefiting you?** Needed to get away from physical lines that were super expensive at all of your facilities ### 3. Great interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 01, 2018 **What do you like best about Documo?** It's really easy to manage my numbers and users. The interface makes it easy to find what I need and go on with my day. **What do you dislike about Documo?** Some of the locations for the functions are strange. But once you learn where they are it's easy enough. **What problems is Documo solving and how is that benefiting you?** Many of our customers still uses faxing. This lets them continue to use fax in a paperless environment. ### 4. mFax review **Rating:** 5.0/5.0 stars **Reviewed by:** Steven M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** that it is easy to ready and understand the faxes **What do you dislike about Documo?** that it doesn't stay automatically logged in **Recommendations to others considering Documo:** pay in full for better price **What problems is Documo solving and how is that benefiting you?** faxes anytime ### 5. mFax for online faxing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** That you can send faxes via email instead of logging on to the portal each time. **What do you dislike about Documo?** That you can't import contacts from Outlook. **What problems is Documo solving and how is that benefiting you?** We're saving time by receiving faxes in PDF format. This way we don't have to scan and email paper faxes. We also don't have to have a physical phone line or fax machine to deploy faxing capabilities. ### 6. Hard to complain **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I am able to send and receive faxes quickly. **What do you dislike about Documo?** Sometimes the fax does not go through the first time. **What problems is Documo solving and how is that benefiting you?** Good records of faxes. ### 7. Super user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Users like the interface as it is so easy to use. **What do you dislike about Documo?** Biggest complaint i receive is that the buttons on the left hand are just icons. Users would like to see the full name of the contacts button. Some would like to see faxing internationally. **What problems is Documo solving and how is that benefiting you?** Have users faxing from their desk vs trying to send them from copiers. ### 8. Easy Fax Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Executive Office | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** I like the ease of use and how mFax integrates with our printers and makes it easier for us to send faxes in a few clicks **What do you dislike about Documo?** Maybe a mobile app? And a handbook we can send to our members so they can use the fax easily **What problems is Documo solving and how is that benefiting you?** Having our members send and receive faxes easily ### 9. Very fast and helpful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** How quick their response time is to questions **What do you dislike about Documo?** Where the release button was located. It has since been moved. **Recommendations to others considering Documo:** None come to mind. Most of the issues I originally had with mfax has since been corrected or changed for the better. **What problems is Documo solving and how is that benefiting you?** Ease of use for our clients is the biggest advantage ### 10. Easy to use and saves time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Able to send documents right from desk and not have to walk across the building to main office to send a fax. **What do you dislike about Documo?** If campus internet is down -- it will have to wait. **What problems is Documo solving and how is that benefiting you?** No land line traditional fax. Saves times. Ensures no one else is able to view private information ### 11. Great Product! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Documo?** Intuitive interface, good fax bridge device compatibility **What do you dislike about Documo?** Not really easy to create and manage bulk Users/Accounts. Had more than wanted (though not extremely alot) downtime and issues. **What problems is Documo solving and how is that benefiting you?** We're a hosted VoIP telecommunications service provider, and use mFax white label to provide 'our own' fax service for our clients. i7 ### 12. Very easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** That it e-mails me to let me know whether my fax went through or not. **What do you dislike about Documo?** That there is no standard Cover sheet we can have saved under our account. **What problems is Documo solving and how is that benefiting you?** Not having to fax using our printer. People sometimes line up to do so. ### 13. mFax Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Fast and easy to use. Submitting confidential documents securely. **What do you dislike about Documo?** Nothing to dislike about the product. Very convenient for office use. **What problems is Documo solving and how is that benefiting you?** Fast and easy to send confidential documents to intended parties. Faster turn around time. ### 14. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** Ease of setup and use. Great fax solution **What do you dislike about Documo?** Sometimes takes a little while to send faxes. **Recommendations to others considering Documo:** Get it!! You won't be disappointed. **What problems is Documo solving and how is that benefiting you?** This allows users the ability to send/receive faxes directly from their PC. ### 15. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2018 **What do you like best about Documo?** Easy to setup with adding users and numbers. **What do you dislike about Documo?** Time Zone difference when an issue takes place. **What problems is Documo solving and how is that benefiting you?** Paperless. Not needing a fax machine with an ATA. ### 16. Great Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** October 31, 2018 **What do you like best about Documo?** Love the ease of use. Portal is very intuitive **What do you dislike about Documo?** nothing that i have found so far to my disliking. **What problems is Documo solving and how is that benefiting you?** less paper waste ### 17. What's not to love? **Rating:** 5.0/5.0 stars **Reviewed by:** Traci M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Documo?** The user interface is easy to navigate and I can use it from anywhere. **What do you dislike about Documo?** Haven't figured out if there is anything I don't like. **Recommendations to others considering Documo:** I tried a few different options for faxing. This is, by far, my favorite! **What problems is Documo solving and how is that benefiting you?** I am able to fax files from my device/pc without printing or scanning - in the end, that saves me money. ### 18. mFax - A beautifully designed online fax service that actually works **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Documo?** Easy set-up (both number/account creation and admin features) Cleanly designed interfaces The lowest drop rates I have experienced (compared to myfax and eFaxCorp) **What do you dislike about Documo?** Nothing (I switched from eFax Corporate so this has been all positive) **Recommendations to others considering Documo:** Switch now. You won't be disappointed. **What problems is Documo solving and how is that benefiting you?** I have to send confidential documents via fax for my fund, and I also use it for personal purposes. Benefits: Less anxiety about whether my faxes were successfully sent. ### 19. Great FAX service **Rating:** 5.0/5.0 stars **Reviewed by:** Angie R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2018 **What do you like best about Documo?** Easy to send fax, great pricing, communication is great on progress of porting. **What do you dislike about Documo?** Would like to get a copy of my invoice automatically. **What problems is Documo solving and how is that benefiting you?** No problems as of yet. Benefit of less costly phone bills. ### 20. awesome **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2015 **What do you like best about Documo?** I love them because of their awesome service. Highly recommended. **What do you dislike about Documo?** nothing to dislike their service. They did well. **Recommendations to others considering Documo:** Highly recommended to other. **What problems is Documo solving and how is that benefiting you?** They solved my business problem within sort time. ## Documo Discussions - [Is your service HIPAA compliant?](https://www.g2.com/discussions/mfax-compliance-hipaa) - 1 comment, 1 upvote - [Can I keep my current fax number if I switch to mFax?](https://www.g2.com/discussions/mfax-numbers) - 1 comment, 1 upvote - [Do I have to sign a contract to get the best pricing?](https://www.g2.com/discussions/mfax-pricing) - 1 comment, 1 upvote - [How soon will I be able to send/receive faxes after signing up?](https://www.g2.com/discussions/mfax-service) - 1 comment, 1 upvote - [Can I try out the product before deciding to purchase?](https://www.g2.com/discussions/mfax-trial) - 1 comment, 1 upvote - [View Documo pricing details and edition comparison](https://www.g2.com/products/documo/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-07-21+08%3A46%3A42+-0500&secure%5Bsession_id%5D=7269d9a7-d568-4628-a995-6c1bb93de242&secure%5Btoken%5D=0b52cc48c188803f38a6fa2166085332b764ef0c6f1600dde818d6a979ec73e1&format=llm_user) ## Documo Integrations - [Box](https://www.g2.com/products/box/reviews) - [Dropbox](https://www.g2.com/products/dropbox/reviews) - [Google](https://www.g2.com/products/google-google/reviews) - [Intely](https://www.g2.com/products/intely/reviews) - [Keragon](https://www.g2.com/products/keragon/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Entra](https://www.g2.com/products/microsoft-entra/reviews) - [ModMed](https://www.g2.com/products/modmed/reviews) - [NextGen Healthcare EHR](https://www.g2.com/products/nextgen-healthcare-ehr/reviews) - [Okta](https://www.g2.com/products/okta/reviews) - [OpenEMR](https://www.g2.com/products/openemr/reviews) - [PointClickCare Senior Living Platform](https://www.g2.com/products/pointclickcare-senior-living-platform/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) - [SAML Single Sign-On](https://www.g2.com/products/saml-single-sign-on/reviews) - [Slack](https://www.g2.com/products/slack/reviews) ## Documo Features **Signature Process** - Document Signing - Reminders and Expirations - Sign-In Process - Mobile Signatures - Signature Workflow - Bulk Digital Signatures - Reporting - Signature Document Creation **Documents** - Editing - Document Signature - Storage **Data Capture** - Multi-format Support - OCR Capabilities **Agentic AI - Online Fax** - Autonomous Task Execution - Cross-system Integration **Sending** - Fax Number - Existing Numbers - Cross-Platform Sending - Unlimited Sending - Contact Management - Alerts **Data Extraction** - Entity Recognition - Text Classification **Data Validation** - Accuracy Checking **Agentic AI - E-Signature** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Workflow Automation** - Batch Processing - Process Integration **Security and Scalability** - Regulatory Compliance - Signature History and Audit - Enterprise Scalability **Document Management** - Search Functionality - Version Control **Platform** - Custom Branding - User, Role, and Access Management - Internationalization - Performance and Reliability - Integration APIs **Machine Learning** - Custom Model Training **Natural Language Processing** - Sentiment Analysis **Semantic Analysis** - Contextual Understanding **Data Integration** - API Support **Security** - Compliance Standards - Data Encryption ## Top Documo Alternatives - [CocoFax](https://www.g2.com/products/cocofax/reviews) - 4.6/5.0 (184 reviews) - [iFax](https://www.g2.com/products/ifax/reviews) - 4.7/5.0 (465 reviews) - [HelloFax](https://www.g2.com/products/hellofax/reviews) - 4.5/5.0 (57 reviews)