--- title: docket Reviews meta_title: 'docket Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how docket works for a business like yours. date_modified: '2026-09-22' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # docket Reviews **Vendor:** docketfm **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) ## About docket docket is CAFM built for independent UK FM and maintenance companies, designed by people who have run the FM helpdesk night shift. The admin does itself. Photograph handwritten job sheets and compliance certificates on site and docket turns them into structured records, filed against the right site and asset, with follow-up tasks detected and raised automatically. Emails into your helpdesk inbox become drafted jobs with site, trade, priority and SLA already extracted, waiting for approval. Voice notes from engineers become completion reports. Everything is included for everyone: job management, PPM, SLAs, compliance, quoting, invoicing, the engineer app and AI intake. There are no tiers and no add-ons. £35 per person per month, no minimum, and the bill is simply headcount times £35. Subcontractors and clients connect free and are never billed. Your rate is fixed for the 12-month term and your data exports in full at any time with no exit fee. Live in days, not months. Sites, assets and SLAs import in an afternoon, and setup is done with you by the docket team at no extra cost. - [View docket pricing details and edition comparison](https://www.g2.com/products/docketfm-ltd-docket/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-24+11%3A49%3A38+-0500&secure%5Bsession_id%5D=e8791fd8-4f9f-4b40-bbcf-34c7af2f13c6&secure%5Btoken%5D=5121956b2ce6f1a0d9ee16903b822978ba1360db0812a144816a744c46106e50&format=llm_user) ## docket Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **Agentic AI - Facility Management** - Autonomous Task Execution **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation **CMMS Platform Features** - Work Order Management - Preventative Maintenance (PM) - Predictive Maintenance (PdM) - Materials Management - Equipment Breakdown Reports - Approval Management - Task Templates - Compliance Auditing - Vendor Management - Reporting & Dashboards - Task Management - Equipment Maintenance - Predictive Maintenance - Document Management - Inspection Management - Compliance Management - Technician Management - Asset Lifecycle Management - Calibration Management - Calendar Management - Inventory Management - Key & Lock Management - Safety Management - Job Management - Audit Management - Customizable Reports - For Mechanical Equipment - Fixed Asset Management - Dispatch Management - Purchase Order Management - Contact Management - Workflow Management - Purchase Order Management - Historical Reporting **Facility Management Platform Features** - Maintenance Planning - Facility Inventory Management - Space Planning - Move Management - Vendor Management - Service Request Portal - Green Building Operations - Reporting & Dashboards - Facility Document Storage - Mobile Field Access - Facility Asset Management - Task Management - Equipment Maintenance - Preventive Maintenance - Audit Management - Service Request Management - Asset Lifecycle Management - Parts Management - Visitor Management - Inspection Management - Workflow Management - Communication Management - Work Order Management - Equipment Management - Compliance Management - Space Management - Incident Management - Contract/License Management - Maintenance Management - Materials Management - Invoice Management - Fixed Asset Management - Document Management - Activity Dashboard - Historical Reporting - Calendar Management **Additional Functionality** - Monitoring - Barcode/Ticket Scanning - Audit Trail - Scheduling - Billing & Invoicing - Facility Scheduling - Inventory Tracking - Automated Scheduling - AI Copilot - Reporting & Statistics - Mobile Access - Alerts/Notifications - Cost Tracking - Generative AI - Maintenance Scheduling - Real-Time Data - Task Scheduling - API - Barcoding/RFID - Service History - Equipment Tracking - Third-Party Integrations - Asset Tracking - Document Storage - Multi-Location - GPS - Reminders - Customer Database - Customizable Forms - Customizable Fields - Warranty Tracking - Reporting/Analytics - Activity Tracking - Access Controls/Permissions - Data Import/Export - Inventory Control - Real-Time Notifications - Budgeting/Forecasting - AI Summarization - Chatbot - Resource Allocation - Downtime Tracking - Workflow Automation **Additional Functionality** - Customizable Forms - Checklists - Real-Time Data - Activity Tracking - Real-Time Notifications - Facility Scheduling - Status Tracking - API - Generative AI - Inventory Control - AI Copilot - Maintenance Scheduling - For Schools - Alerts/Notifications - Multi-Location - Access Controls/Permissions - Customizable Reports - Commercial Properties - Residential Properties - Data Import/Export - Audit Trail - Third-Party Integrations - Corrective and Preventive Actions (CAPA) - Reporting/Analytics - Billing & Invoicing ## Top docket Alternatives - [MaintainX](https://www.g2.com/products/maintainx/reviews) - 4.8/5.0 (1,569 reviews) - [UpKeep](https://www.g2.com/products/upkeep/reviews) - 4.5/5.0 (1,106 reviews) - [Limble](https://www.g2.com/products/limble/reviews) - 4.8/5.0 (689 reviews)