Distru Reviews & Product Details

What stands out most about Distru is the customer support, specifically the incredible support from Paul Ortiz. Paul Ortiz has been extremely helpful every single time I reach out. No matter what time I call, Paul Ortiz picks up the phone, answers my questions thoroughly, and even creates short explainer videos to make sure I fully understand everything.

Paul Ortiz’s product knowledge is outstanding, and his level of professionalism and responsiveness is the best customer service experience I have encountered. Because of Paul Ortiz, our onboarding process and transition from another competing software to Distru has been very smooth. He made what could have been a stressful switch feel organized and manageable.

In addition to Paul Ortiz’s support, the platform itself is intuitive and easy to use. Distru is structured in a way that supports our daily operations efficiently, especially with inventory management and compliance tracking. The system has strong features without feeling overwhelming. Review collected by and hosted on G2.com.

Like any new system, there is a learning curve when switching from another platform. Adjusting workflows and aligning past data takes some time. However, with the support of Paul Ortiz, those challenges were quickly addressed. His responsiveness and willingness to go above and beyond significantly reduced any friction during implementation. Review collected by and hosted on G2.com.

I love how Distru makes the fulfillment process and tracking inventory and sales much easier for us and our customers. The program prevents us from having to use multiple platforms for one job and really helps cut our time in half. I absolutely love being able to contact Paul Ortiz whenever I face a problem or can't figure out the order of operations, and he has been amazing at problem solving and handling every bump we've faced. Paul's quick responses and dedication to providing great customer service really make Distru valuable to us. He cares deeply about the program and his customers, ensuring every issue is addressed, no matter the size. I am very impressed by his willingness to go beyond just collecting a paycheck—it's rare to find someone who shows such commitment to both the program and customer satisfaction. Review collected by and hosted on G2.com.

I have nothing to say on this matter Review collected by and hosted on G2.com.

Distru has been immensely helpful in increasing efficiency in our work space, the number of capabilities the system provides is great. But what I personally love about Distru the most is the amount of support we have gotten from the company. Sean has been excellent in not only getting us set-up and online but answering and solving any further questions or issues we have had. Also the training support has been great getting a number of our new team members up to speed with Distru has been amazing. It truly shows the knowledge the company has of their own products and it gives us confidence no matter what issues we may run into that Distru will have our back from a support standpoint. Review collected by and hosted on G2.com.

Distru has been great for increasing efficiency in our facility overall there isnt much to dislike about it, although the one thing that comes to mind is the splits happening from the orders appearing in calendars as assemblys but other than that Distru has been great. Review collected by and hosted on G2.com.

The customization options have been incredibly helpful in shaping Distru into the platform our team needs. The customer support, particularly from Sean Sylvia, is outstanding. Sean makes it enjoyable and straightforward to learn and understand how Distru works. When our previous E-Commerce platform suddenly increased their monthly fees tenfold during one of the busiest months in Cannabis operations, Distru provided us with a timely solution. Since we rely on this platform daily, it has truly been a lifesaver. Review collected by and hosted on G2.com.

Currently, there is no batch tracking cultivation module available. If such a feature were offered, we would seriously consider moving our production operations to Distru in order to take full advantage of the platform. Review collected by and hosted on G2.com.

PAUL is AWESOME!!!! He has been amazing at getting us trained and set up. He is always ready and willing to answer all of our questions. No question is too small. It is a real part of why Distru works, the personalized and amazing treatment by your reps and Paul is the best.

I also really like the seamless integration between metric and distru. How easy it is to make invoices is also a real plus. Review collected by and hosted on G2.com.

The bulk uploader wasn't completely accurate. Review collected by and hosted on G2.com.

Working with Paul has been exceptional from start to finish. He’s consistently friendly, patient, and incredibly knowledgeable, making our onboarding process smooth and stress-free. What stands out most is his willingness to go the extra mile—Paul is always ready to hop on a call, even after regular business hours, to ensure every question is answered and every detail is covered.

His calm, approachable style turns complex setups into manageable steps, and his proactive communication keeps everything on track. Paul sets the gold standard for customer support and has made our transition to Distru not just efficient, but genuinely enjoyable.

Highly recommend working with Paul if you want an onboarding specialist who treats your success as his own. Review collected by and hosted on G2.com.

Inability to do license to license transfer or module to module like other ERP systems in the market. Review collected by and hosted on G2.com.

Easy to use, all-in-one cannabis manufacturing software solution. Implementation Specialist Paul Ortiz made getting up and running with Distru seamless and flawless. I've done many software migrations and this one was by far the easiest. Paul made the process easy to understand and was very responsive. Review collected by and hosted on G2.com.

The only thing I dislike is that we didn't start using Distru earlier. Review collected by and hosted on G2.com.

Distru is very intuitive and user friendly. Batch tracking, bill of materials, sales orders, transfer manifests. It is all in one place. The inventory batch tracking features are awesome. By far my personal favorite is the availability of support. Whether it is email, phone, chat feature within the app, or scheduling zoom meetings, this company is here to help and walk you through step by step if needed. Review collected by and hosted on G2.com.

I struggle with some of the simple features such as adding company contacts & driver information. The correlation of where to properly add this so that I can select from a list in the shipments/manifests tab is important. The fact that all of this can be tied in together is fantastic. I just wish there was a separate area or tab under "CRM" for specifically "Contacts" or "Drivers". Review collected by and hosted on G2.com.

They are fantastic—always very responsive and thorough in their approach. Review collected by and hosted on G2.com.

The platform is quite glitchy, and I often find myself needing to refresh the page several times. Review collected by and hosted on G2.com.

User interface is fantastic to work with. Peer to peer customer support with Distru agents is incredibly helpful. Paul Ortiz has been a fantastic liaison for any issues we run into on a daily basis, giving us a fix within minutes and always with a fantastic attitude. Review collected by and hosted on G2.com.

I have not ran into anything that I can pull off the top of my head as something that really bugs me. Review collected by and hosted on G2.com.