Diplomat MFT has helped us tremendously by moving files around our environment and by providing a secure SFTP portal for our customers, along with the added benefits of enhanced encryption. We have about 100 active jobs that run many times a day, and with this software I can truly set it up and forget it because it runs so smoothly.

The integrations are excellent—SharePoint, ShareFile, the local network, FTP, SFTP—you name it, and it supports it. The UI is also very user-friendly and gives a clear view of what’s going on at any given time. Onboarding was a breeze, and for the price, you just can’t beat it. Best software by far. Review collected by and hosted on G2.com.

I can’t think of any dislikes. We’ve never run into an issue that we—or Diplomat Support—couldn’t fix. We rely on this for many critical things. One time the system went down hard and wouldn’t come back up, but Support answered the phone immediately, and within an hour we were back online. Review collected by and hosted on G2.com.

I like the protocol flexibility and automated scheduling of Diplomat Managed File Transfer. The protocol flexibility is valuable because it supports every type of protocol our partners require, whether that's SFTP, AST, or older ones, without us having to maintain separate systems. This makes the confusing transfer protocols easy to manage. The automated scheduling is also fantastic; it handles our nightly reservation and inventory file transfers at a set time, ensuring our partners have current data every morning without manual intervention. The support team was also helpful during the setup, as we haven't had a missed transfer since going live, and when partners ask about data security, we now have a straightforward answer and can accommodate any transfer protocol they prefer. Review collected by and hosted on G2.com.

One aspect that doesn't work well for me is the interface, which feels outdated. It does the job, but navigating the screen feels like using software from 2000, and new team members take longer to get comfortable with it than I would like. Another issue is the partner onboarding time. Setting up new travel partners with their specific format and protocol requirements takes longer than expected, sometimes involving a support call to get the configuration exactly right. Additionally, getting our copartners migrated over took about six weeks due to each one having slightly different requirements, making the setup quite long due to these technicalities. Review collected by and hosted on G2.com.

I really like the predictable tiered pricing of Diplomat Managed File Transfer, unlike competitors that penalize with per user seats or per gigabyte fees. The flat pricing structure matches our budgeting, making it completely straightforward. The native Slack and Microsoft Teams webhooks are great, as they allow us to receive instant notifications and status updates when critical workflows fail, keeping our engineering team proactive without having to check email logs. I also appreciate the perimeter intelligence, built-in IP access control, and automatic threat intelligence, which block threatening IP addresses at the SFTP boundary before causing any harm to our file transfers. Review collected by and hosted on G2.com.

What I don't really like is with the nested archive handling. While standard ZIP compression and extraction work reliably out of the box, handling multi-part CAF or complete nested subdirectories requires building multi-step transaction chains rather than using a single configuration rule. It is really confusing and takes time to make it happen. Also, configuring advanced transaction logic for custom file renaming conventions and IP-specific rules requires a brief learning curve before our team could deploy complex workflows into production. Review collected by and hosted on G2.com.

Diplomat Managed file transfer software is very easy to use; easy to setup new communication partner and very flexible. Coviant communications are very clear and timely; version upgrades are easy. In rare cases when you need system support it is very responsive, friendly and you are getting support when needed, no need to wait days like in another companies. Review collected by and hosted on G2.com.

Initially I was concerned that Diplomat Managed file transfer is not on IBM System I platform, however the integrations are easy and very flexible. This convinced me that this is the product I can use for our company file transfers. Review collected by and hosted on G2.com.

I like how easy it is to create transactions and make any necessary tweaks to files along the way. Review collected by and hosted on G2.com.

I don't like how you are unable to create other folders aside from Inbound and Outbound under Transactions. Sometimes it's difficult to determine where a Transaction should live. Review collected by and hosted on G2.com.

It is easy to setup and use. There are notable enhancements on a regular basis. Coviant is very responsive to feature requests. Review collected by and hosted on G2.com.

For me I would like to get a bit more responsive from a support standpoint. We aren't their largest customer but I've been using it so long I have now built in support delays when proposing this product in my work. Review collected by and hosted on G2.com.

Diplomat Managed File Transfer has been a reliable and easy-to-use solution for securely transferring files. The platform is straightforward to navigate, and our file transfer processes run smoothly with minimal issues. Overall, it has been a dependable tool for our organization. Review collected by and hosted on G2.com.

I don’t have any major dislikes with Diplomat Managed File Transfer. Occasionally, troubleshooting an issue or determining why a transfer did not process as expected can take some extra time, but overall, the platform has been reliable and works well for our needs. Review collected by and hosted on G2.com.

I’ve worked with a lot of different SPF solutions, and Diplomat is the most intuitive. It’s laid out well, and when needed, it’s easy to walk others through job creation and implementation. Support is very good as well—any question I have gets answered quickly. Review collected by and hosted on G2.com.

If I had to pick one dislike, it would be that some of the controls for file names and execution could be easier to implement. Review collected by and hosted on G2.com.

I like the ease of use and the ability to make changes to the file during the process. Sometimes a file generates a certain way and needs to be converted to a different file type or have a change like including a date or editing the file name. This is all done at once rather than having to run a script in task scheduler. The initial setup was super easy, with a thorough guide and helpful support. Review collected by and hosted on G2.com.

Login is wonky sometimes Review collected by and hosted on G2.com.

The integrations to all sorts of different file services really helps to expand business workflow - things that teams hadn't thought about are now possible, reducing duplication in jobs. Performance is always very strong and robust, it is sort of set and forget. Review collected by and hosted on G2.com.

The UI could do with some modernisation, the logs definitively need some work, we now have over 80 transactions going through Diplomat and sometimes getting answers is a little difficult. Review collected by and hosted on G2.com.