The product demo was polished, and the platform included several useful features. Product recommendations, cross-location inventory search, loyalty integrations, gamification, targeted push notifications, and detailed reporting all appeared valuable. The representative also showed several different app designs, rather than one basic template. Review collected by and hosted on G2.com.
The sales approach damaged my trust in the company. During the demo, the representative repeatedly raised the idea that our business could be vulnerable if I left my role. After our team reviewed the price and politely declined, he questioned whether I had fairly considered the product and suggested I had already decided against it.
He then addressed my boss directly in the email thread and wrote, “[Owner], if [CMO] ever leaves, you have our contact information.” This felt deliberately undermining and was inappropriate after we had clearly declined the service.
The ownership language also required clarification. We were told we would keep the app if we stopped paying, but their backend, integrations, and management system would stop working. In practice, we would keep the data and app-store listing but would need to rebuild the engine or hire another provider. Review collected by and hosted on G2.com.
