I like that Dialaxy keeps our calling setup in the cloud. If there's a power or internet issue at the office, call be rerouted to another number or mobile device, which gives us some extra peace of mind and help us stay reachable. I feel Dialaxy provide good value for what we're paying. The call recording, cloud calling, and flexibility across devices make it worth the cost for our team. Review collected by and hosted on G2.com.

The notifications can be a little much when things get busy. Incoming texts, voicemails, and system alerts can result in a lot of notifications across the desktop and mobile app. Once the settings are adjusted, it's easier to manage. Review collected by and hosted on G2.com.

What I like about Dialaxy is the shared contact list feature. It's really useful when multiple people on the team are handling calls because everyone can access the same business contacts without having to create or maintain separate lists. It saves a decent amount of time and makes it easier for the team to stay on the same page. Review collected by and hosted on G2.com.

One small thing I've noticed is that the mobile app can sometimes take a little while to sync, especially when there's been a lot of calling activity. There have been times when I've had to pull down and refresh the app to get read notification or recent call history to show up properly. It's not a deal breaker, but it can be a little frustrating when you're moving quickly. Review collected by and hosted on G2.com.

What I like most about Dialaxy is the custom onboarding assistance. The customer success team provides active, hands on guidance during setup, helping ensure that numbers, call routing, and other configuration are set up correctly from day one. I also appreciate the platform's cloud based calling, ease of managing business numbers, flexible call routing, and overall simplicity for day to day business communication. Review collected by and hosted on G2.com.

The main thing i would improve is the dashboard clutter. Because Dialaxy offers a wide range of features, the dashboard can sometimes feel a little crowded or busy, especially for users who only need basic calling functionality. Other than that, I've had a good overall experience with the platform. Review collected by and hosted on G2.com.

What I like most about Dialaxy is the flexibility. I can use it across different devices, including a web browser on my laptop, desktop, and mobile/tablet. It makes it easier to stay connected without being tied to one device. I also find the call filtering and number lookup features useful when dealing with unknown or unwanted calls. Review collected by and hosted on G2.com.

The main issue I've noticed is that it can feel slightly slower during busy periods or peak business hours. It doesn't happen all the time, but there have been occasions when the platform felt a little sluggish. Review collected by and hosted on G2.com.

Dialaxy is useful for handling customer questions about different product features and setup steps. Having a record of earlier calls makes it easier to understand what someone has already asked and provide more consistent guidance when they contact us again. Review collected by and hosted on G2.com.

I would like more options for labeling calls according to the type of questions, such as installation, account access, feature guidance, or troubleshooting. That would make it easier to sort conversations and identify which types of issues are taking up the most support time. Review collected by and hosted on G2.com.

What I like most about Dialaxy is that it makes business calling feel much less complicated. I can manage calls, follow-ups, and different numbers from one place without constantly switching between tools. The call routing and call history have been particularly useful for keeping track of conversations with prospects. Review collected by and hosted on G2.com.

There is not major that I dislike about Dialaxy so far. I noticed that some of features takes a little time to understand when you're getting started. A slightly simpler onboarding experience would make it easier for new users to get comfortable quickly. Review collected by and hosted on G2.com.

I like that Dialaxy is pretty straightforward and easy to use. I don't have to spend a lot of time figuring things out, and having business calling in one place makes it easier to stay on top of conversations with prospects. The call management features have been particularly for my day-to-day work. Review collected by and hosted on G2.com.

I haven't come across any major issues with Dialaxy so far. If I had to mention something then that's I'd like to see is more detailed reporting, especially additional filters for reviewing call activity by date or team member. Review collected by and hosted on G2.com.

The customer support has been genuinely impressive. Every time we've reach out, the team has responded quickly and walked us through whatever we needed, especially during onboarding, which can be a pain with most VoIP providers. We've used several other service in the past that left us hanging for hours or days, but Dialaxy actually feels like they want you to succeed. So far, it's been a smooth ride for our team. Review collected by and hosted on G2.com.

The analytics dashboard cover the basics well, call volumes, durations, that sort of thing, but if you want to dig deeper and build custom reports, the options are pretty limited. It's not a deal breaker for us right now, but it would be nice to have more flexibility down the line. Review collected by and hosted on G2.com.

I really like how easy it is to port existing business numbers. Moving numbers from older platforms has been smooth, and the support team is quick to help when needed. It's also convenient to manage business calls and numbers from one place. Review collected by and hosted on G2.com.

The main issue is the mobile app can occasionally take a while to sync. Recent call logs or unread notifications sometimes need a manual refresh , which can be a little annoying, but it's not a major issue. Review collected by and hosted on G2.com.

I like the automated text to speech IVR because I can create professional call routing menus by typing the script instead of having record custom audio. It makes setting up the menus much simpler and saves me from dealing with voice recordings. Review collected by and hosted on G2.com.

The main thing i find inconvenient is the calling throttle on newly created accounts. Outbound call volume is monitored and can be temporarily limited to prevent network abuse, so there can be some restrictions when an account is new. Review collected by and hosted on G2.com.