I like having an option to access our CSM really quick over Slack, we had an amazing onboarding. Also easy to navigate through the platfrom, I've never had any issues with the performance. Review collected by and hosted on G2.com.

Sometimes it feels that you have more than you need and a bit of confusing if it's a ticketing system or CRM. Review collected by and hosted on G2.com.

I find the computer function in DevRev really helpful, even if it's not 100% accurate, because it helps me find information in a short period of time. The AI capabilities make work faster and more effective. Review collected by and hosted on G2.com.

I think the interface, I believe the Devrev team can still do better version , we are looking forwards to see it! Review collected by and hosted on G2.com.

Generating and downloading reports are so easy and accurate Review collected by and hosted on G2.com.

Sometimes when switching between multiple tickets, it lags. Review collected by and hosted on G2.com.

Creating tickets is very easy. We can filter the tabs as per our convenience, and reports can be downloaded in no time. Review collected by and hosted on G2.com.

I like the way it works and refreshes automatically while I’m using it, but I wish it ran a bit faster and felt more responsive. Review collected by and hosted on G2.com.

easy to use as campare to other tools like jira Review collected by and hosted on G2.com.

For me, it can be difficult to navigate to certain things, but I usually stick to a specific dashboard, so it isn’t a big issue for me. Review collected by and hosted on G2.com.

What I like best about DevRev is how seamlessly it connects product, engineering, and customer success into one platform. Instead of juggling multiple tools for issue tracking, customer feedback, and product roadmap alignment, everything lives in a single source of truth. The real-time visibility makes it easy to understand what customers are asking for, how it impacts the roadmap, and how quickly engineering is delivering.

The interface is clean and intuitive, but what stands out most is the customer-first approach baked into the product — it ensures that every decision ties back to actual user value. It saves me countless hours and helps our teams stay aligned without the usual back-and-forth across Slack, Jira, or spreadsheets. Review collected by and hosted on G2.com.

What I dislike about DevRev is mostly tied to the fact that it’s still maturing as a product. A few areas where it could improve:

Reporting & analytics – dashboards are helpful but sometimes lack the depth or customization we need for executive-level reporting.

Integrations – while the major ones (Slack, GitHub, etc.) work well, I’d love to see deeper connections with tools like Salesforce, Jira, and other enterprise apps.

Learning curve – because DevRev brings multiple functions (support, product, engineering) into one place, it can take new users a little time to adapt to the workflow.

Mobile experience – works fine for basic tasks, but advanced features are better on desktop.

Scalability quirks – when handling very large data sets or complex use cases, performance can sometimes feel a step behind more mature platforms.

That said, these are growing pains. The product team is super engaged with the community, and many of these gaps are actively being worked on, which gives me confidence. Review collected by and hosted on G2.com.

The best part is user interface and user friendly Review collected by and hosted on G2.com.

At times, the speed is very slow, and it takes a while to retrieve information. Review collected by and hosted on G2.com.

I like DevRev for its ease of use and smart AI. It has a very easy user interface that reduces hassle and enhances efficiency. I also find its cost and user ease to be compelling reasons for my team switching from Jira. Review collected by and hosted on G2.com.

it gets down very frequently Review collected by and hosted on G2.com.

I use DevRev for tracking issues, which helps us avoid scattered communication and missed updates. I like the support, product, and engineering aspects because they create a seamless feedback loop. Review collected by and hosted on G2.com.

At times, customization and reporting capabilities feel a bit more limited. Review collected by and hosted on G2.com.

Everything is so easy to navigate and lots of opportunity for tracking data, logging information, interacting wtih internal teams, external people, documentation, and its all in one place. Complicated yet easy to use, implement, and train on - especially when you can use knowledge base articles to train. We use it every day. Love the AI tools inside to make work so much faster. I can even create my own tickets and the customer support from DevRev is nice. Review collected by and hosted on G2.com.

Helpful tools can change without notice- I like and use a tool and then the one day its different.... Review collected by and hosted on G2.com.