Deskero Reviews & Product Details

The best feature I like about this application is its user-friendly interface. Navigating with the program is easy to use, and the nice and clean structure makes it simple to access the different customer support attributes. Deskero offers a centralized hub for managing customer queries from several channels, which includes email, chat, social media, and phone. This single view makes certain effective customer support management along with a streamlined workflow. Review collected by and hosted on G2.com.

Although Deskero provides a strong customer support management solution, there are some areas that may be improved. One element that some end users might find restricting is the reporting and analytics abilities. While Deskero offers simple reporting options, more advanced and customizable reporting functions could be good for companies seeking to extract further insights from their customer support info. Review collected by and hosted on G2.com.

There was a radical change in our organization in terms of productivity after we started using Deskero. Review collected by and hosted on G2.com.

Honestly, I have no negative comments to make. We have been users of Deskero for several years and there is still no need for the software not to give a positive answer. It also has an excellent uptime. Review collected by and hosted on G2.com.

I really love Deskero, because it has given infinite improvements to our organization, among which my favorite thing is the comfort that this service offers to all our users.

Deskero, I think, is an excellent service, is very diversified and allows interaction between all our users and consumers through the use of tickets (it is an excellent service). Kayako also allows multi-channel support, social networks, chat and reporting functions of a suite.

In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications. Review collected by and hosted on G2.com.

Deskero is very complete and easy tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. Review collected by and hosted on G2.com.

I would like to talk a little bit of Deskero, because it has provided endless improvements for our organization, among which my favorite is the comfort offered by this service to all our users. Deskero, in my opinion, is an excellent tool, very diversified that allows interaction between all our users through the use of tickets, multichannel support, social networks, chat and reporting functions of a suite. In addition Deskero has no limits! Because it has allowed us to work with different platforms such as phone, Android and Windows applications.

Another point in favor of Deskero is that it allows our users to group, organize and tag the help desk tickets according to the predefined rules, as well as allow us to create workflows separately for incoming chat requests and assign them to a team. Review collected by and hosted on G2.com.

In my experience with Deskero is such a complete and easy to use tool that it is very difficult to find disadvantages in it. As I mentioned earlier, Deskero helped our organization by improving the way that we work and plan our projects. Review collected by and hosted on G2.com.

It has everything necessary to provide technical support, my expectations are very high. It is highly customizable and very intuitive. I also really like that they consider API integration. The time it takes to create a ticket by sending emails is fast. The creation of groups for tickets and classification according to whether it is an incident, request, or problem is very beneficial. Integration with this platform can be done super quickly. The management of users and companies allows for client management at the same time. They provide the possibility to integrate with corporate colors so that the client does not lose the feeling of being on the same platform. They have a mobile app, which is excellent since mobiles are currently used more than PCs. In this app, you can log in as either a client or an administrator according to their roles. I was able to configure my company's logo, which is very important to me for marketing and corporate image purposes. It also allows generating reports for case tracking. Review collected by and hosted on G2.com.

Perhaps I don't like the fact that the free version only has one administrator so much. However, to start, it provides a very complete platform. Review collected by and hosted on G2.com.

Deskero allows me to manage my clients requests very easily & stay on top of my business. It has helped me a lot. Review collected by and hosted on G2.com.

I would like to keep the original creation date of the tickets in addition to the date of the most recent update as well. Review collected by and hosted on G2.com.

I like that you can edit this portal to incorporate our company logos! It's also nice that you can add additional agents for additional departments! Review collected by and hosted on G2.com.

I wish the free version offered more features as a limited offer to see if upgrading is beneficial. It would also be nice if this was a bit more customizable for what we need or our specific industry. It would be helpful if you could change "customers" to "employees" as this is what we will be using it for. Review collected by and hosted on G2.com.

I love this application because it is very easy to use and configure. It has a simple and efficient design, with an excellent interface and at an affordable price. This is a great and very useful system. It has a technical support dedicated to solve any problem and give immediate response. Review collected by and hosted on G2.com.

It is a fairly complete, pleasant and very effective system. It has helped us a lot and we were able to solve many problems. Actually I do not have any complaints about this product. Review collected by and hosted on G2.com.

The best part is that it is very simple and quick to start working with the system, both for the technical support agent and for the client, it has helped me a lot to streamline tasks and achieve greater customer satisfaction. It has features that can be adopted as the project progresses and our needs increase. I like the ease of adding or removing agents as needed, and also the management of agent roles. The number of support channels and the integration between them makes the workflow better. Review collected by and hosted on G2.com.

Currently, I am not dissatisfied with the tool, we have not found anything we dislike about the system, we believe the system is excellent and meets our needs and those of the company. Our company uses this system to support the end user, we also use it in training and testing, we also use it to generate reports and measure our work and customer satisfaction. Review collected by and hosted on G2.com.

The best thing of all is the simplicity to work with the system, both for the helpdesk agent and for the client, has significantly improved our production and customer satisfaction

has improved our communication with customers and has not helped much to be more efficient in our daily work Review collected by and hosted on G2.com.

So far we have not found anything that we do not like about the system, we believe that the system is great.

Just since we started using Deskero, we have greatly improved our performance and we have managed to maximize the use of the resources we have available so that the support experience we give to our users is the best for them.

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