# Dentrix Reviews **Vendor:** Henry Schein One **Category:** [Dental Practice Management Software](https://www.g2.com/categories/dental-practice-management) **Average Rating:** 4.1/5.0 **Total Reviews:** 134 ## About Dentrix Dentrix by Henry Schein One: The All-in-One Dental Practice Management System Dentrix is dental practice management system that automates the entire patient journey. From scheduling and digital intake to clinical charting, imaging, billing, and revenue cycle management, Dentrix unifies the tools practices need to run smoothly, provide better patient experiences, and improve financial performance. Trusted by over 45,000 practices, Dentrix is backed by Henry Schein One and built to scale with solo practices, group practices, and multi-site organizations. Key Features Patient Management Online scheduling with automated reminders Customizable digital intake forms with e-signatures Family and patient record management with seamless data integration Clinical Tools & AI Imaging Embedded imaging workflows for capture, annotation, coding, and claims attachment Dentrix Detect AI, powered by VideaHealth, analyzes X-rays to detect caries and radiographic bone loss with confidence Chairside visuals that improve patient understanding and case acceptance Revenue Cycle Management Real-time eligibility verification before appointments Automated claim submission with built-in image attachment Error flagging and claim tracking to reduce denials and speed reimbursement Integrated electronic billing, payments, and patient-friendly financing options Analytics & Business Intelligence Dashboards and reports for profitability, scheduling, and collections Daily Huddle insights to keep teams aligned Data-driven tools to track unscheduled treatment and optimize performance Benefits for Practices Faster reimbursements: Reduce delays and denials with cleaner claims. Increased efficiency: Minimize manual tasks and eliminate duplicate data entry. Improved patient experience: Faster check-ins, transparent treatment visuals, and flexible payment options. Revenue growth: AI-driven diagnostics and automated eligibility boost treatment acceptance and collections. Scalability: Works for single practices, growing groups, and DSOs with multiple locations. Why Dentrix? Dentrix is more than practice management software—it’s a platform that connects the entire dental ecosystem. The “Dentrix Connected” network ensures compatibility with imaging devices, labs, and third-party tools, while built-in compliance and data security keep your practice safe. Backed by Henry Schein One, Dentrix delivers the innovation, reliability, and support that practices depend on every day. Final Word Dentrix by Henry Schein One is the industry-leading dental practice management system that helps practices work smarter, not harder. By automating the full patient journey and embedding AI, imaging, and revenue cycle tools directly into the platform, Dentrix empowers dental teams to deliver exceptional care while growing profitability. Request a demo today and see how Dentrix can transform your practice. ## Dentrix Reviews ### 1. Awesome software for dental clinic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dentrix?** Dentrix is really helpful for booking appointments and is very user-friendly. It automatically updates notes efficiently and works well with other software. The pricing is affordable, and the support team is super helpful as well. It integrates quickly and can handle a heavy workload at the same time. **What do you dislike about Dentrix?** Sometimes the app lags or even crashes when I open multiple windows at the same time, or when I’m submitting claims. **What problems is Dentrix solving and how is that benefiting you?** Dentrix has made it easier for me to check outstanding balances, review pending treatment, and verify insurance information. ### 2. Dentrix Staple Dental Office Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about Dentrix?** Its pretty easy to use and if you do not know how to do something it is very easy to self teach **What do you dislike about Dentrix?** They do updates all the time that we wish they would leave alone. Usually just adds more steps to complete the same task. **What problems is Dentrix solving and how is that benefiting you?** It is our dental software to treatment plan and bill to insurances. ### 3. Exceptionally Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Laura B. | Practice Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about Dentrix?** Dentrix is quite user-friendly, making it easy for beginners to get started. **What do you dislike about Dentrix?** The Dentrix support team can occasionally have long wait times. **What problems is Dentrix solving and how is that benefiting you?** It offers real-time two-way texting and daily insurance verification. ### 4. Great Dental Software: Easy to Learn, Straightforward Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about Dentrix?** Great software—easy to use and easy to learn. The interface feels straightforward, so I was able to get comfortable with it quickly. **What do you dislike about Dentrix?** There’s nothing I don’t like about it. I like it better than all the other dental software available. **What problems is Dentrix solving and how is that benefiting you?** I train people to use Dentrix, and it’s very easy to do because the software is straightforward to learn and use. ### 5. Comprehensive Practice Management, But Updates Can Be Disruptive **Rating:** 3.5/5.0 stars **Reviewed by:** Amber B. | Office manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2025 **What do you like best about Dentrix?** It is an all in one practice management. Dentrix does scheduling, charting, billing, insurance, clinical notes, image integration and reports all in one system. You dont have to juggle multiple platforms. **What do you dislike about Dentrix?** The constant updates, and how they always seem to be on a Monday!!! I also wish reporting was a bit more user friendly and being able to have more options throughout it and more flexibility and customization. **What problems is Dentrix solving and how is that benefiting you?** None at the current moment. ### 6. Seamless Scheduling and Patient Management Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2026 **What do you like best about Dentrix?** The integration of scheduling and patient information makes the system easy to use. Everything is connected, which simplifies managing appointments and accessing patient details. **What do you dislike about Dentrix?** Dentrix feels outdated in its current form and would benefit from a more modern design. **What problems is Dentrix solving and how is that benefiting you?** This product is easy to use and implement, and it also offers helpful scheduling details. ### 7. Dentrix Delivers Essential Tools and Invaluable Metrics **Rating:** 5.0/5.0 stars **Reviewed by:** Richard H. | General Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Dentrix?** Dentrix does all of the practice basics of scheduling and billing, but it also has a lot of metrics that are invaluable for me to keep a pulse on my practice. **What do you dislike about Dentrix?** There are so many features available that I feel we are only scratching the surface. There are many more functions I simply haven't had the time to explore or introduce to my team, even though they would likely be very useful. **What problems is Dentrix solving and how is that benefiting you?** It helps with straightforward tasks like organizing our daily schedule to align with our goals, which I find very important. ### 8. Best Software for a Dental Practice **Rating:** 5.0/5.0 stars **Reviewed by:** brooke m. | Front Office Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about Dentrix?** Dentrix is an awesome software to be used for a dental practice. Everything is easy to navigate and they're customer service is really helpful with any help when needed. **What do you dislike about Dentrix?** I do wish it was easier to pull up statistics. **What problems is Dentrix solving and how is that benefiting you?** Dentrix customer service does a great job to help solve any issues that arise, they also have a chat support team so that you're able tp get answers right away. ### 9. Dentrix **Rating:** 5.0/5.0 stars **Reviewed by:** ashley P. | Office Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Dentrix?** I like that there is alot of features to find previous information on patients. Also how easy it is to handle. **What do you dislike about Dentrix?** The color of the screen and options. It looks dull. Customer support is kind of hard to get in contact with. **What problems is Dentrix solving and how is that benefiting you?** It helps us with our dental patients information. ### 10. Great dental platform that has a multitude of options and ease of use! **Rating:** 4.0/5.0 stars **Reviewed by:** Jennie M. | Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 17, 2025 **What do you like best about Dentrix?** Widely used and efficient help center for any questions. **What do you dislike about Dentrix?** Some of the more advanced data forms/setup could use some tweaking to make them more user friendly **What problems is Dentrix solving and how is that benefiting you?** Dentrix communicates effortlessly with our phone and messaging systems and allows us to import patient information quickly ### 11. Dentrix is okay but there are easier softwares **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Dentrix?** Dentrix as multiple features to use and can help with having patients files in detail. **What do you dislike about Dentrix?** Kind of hard to use. Takes a lot of learning and training **What problems is Dentrix solving and how is that benefiting you?** using for patients info. ### 12. Dentrix is awesome. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Dentrix?** It is very user friendly and can do pretty much everything. **What do you dislike about Dentrix?** the old times for support on the phone and online. **What problems is Dentrix solving and how is that benefiting you?** Being able to run different reports and how easy it is to find them. ### 13. Amazing DMS **Rating:** 5.0/5.0 stars **Reviewed by:** Kaila J. | Office Manager, Health, Wellness and Fitness, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Dentrix?** The ease of use with Dentrix is phenominal. All updates are easy to handle and to learn how to use dentrix is easy as well. There are a number of features that make dentrix the best software on the market. Whether it be the scheduling or the intergraton with other apps makes it stand out from the rest. **What do you dislike about Dentrix?** At the moment I have no issues with dentrix. **What problems is Dentrix solving and how is that benefiting you?** It helps with on site training, because it is so easy to use and there are so many videos on their website it cuts down the time for me to train new employees. ### 14. Dentrix review **Rating:** 4.5/5.0 stars **Reviewed by:** Maria G. | E, Small-Business (50 or fewer emp.) **Reviewed Date:** May 30, 2023 **What do you like best about Dentrix?** I like the fact that everything is in one platform to use for our patients. It integrates with other platforms to make business run smoother when we are trying to get noticed. **What do you dislike about Dentrix?** I don't like the fact that if you have a new employee and you want to get them trained, you have to actually pay for more training per hour and it's not included Service **What problems is Dentrix solving and how is that benefiting you?** We are finding that it is a little difficult to include x-rays when we are adding a new patient and then it count in the reports as a new patient. We are a specialty office and most of our patients have a referral. ### 15. Dentrix has been great and user friendly for years. **Rating:** 3.0/5.0 stars **Reviewed by:** Jessica S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2023 **What do you like best about Dentrix?** Dentrix is very user-friendly. This makes training new users more accessible, and it tends to take less time to get accustomed to the program. The program is also very visually appealing, and easy to view different modules. **What do you dislike about Dentrix?** The downside of the software is that it felt very limited in the ability to make custom changes or additions. As a practice manager, customization is necessary for any program we use. **What problems is Dentrix solving and how is that benefiting you?** Dentrix makes treatment planning and charting easy and fast for any practice. This has been beneficial in training new employees and new users. ### 16. Very good recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Omnia A. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Dentrix?** Support is very really good and you will learn management and marketing in small time and you have a solution to a lot of things and training your skills and live chat will help you **What do you dislike about Dentrix?** No thing every thing liked me and I have a very good experience **What problems is Dentrix solving and how is that benefiting you?** I was have a big problem with marketing because marketing can't learn it with only course you should practice and dentrix help me by Get more from my marketing investment with online tools that automate email campaigns, review requests, website optimization and other marketing tactics. ### 17. Dentrix Review **Rating:** 5.0/5.0 stars **Reviewed by:** Gregory G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Dentrix?** User-friendly, multiple ways to navigate the software. able to use the help feature or chat to ask questions or look up questions on how to find or perform tasks. Reports are easy to generate and use. **What do you dislike about Dentrix?** I dislike that if you accidentally delete a batched claim from the office manager it can not be found by using the batch unprocessed claims feature. The delete feature in the office manager lumps together printed and displayed itmes. It would be nice if the displays were separate so that you can delete printed ones without deleting the display claims you are working on. **What problems is Dentrix solving and how is that benefiting you?** Dentrix is a great software that enables us to be paperless. The document center holds all scanned documents, and Dexis x-rays are integrated into Dentrix. File claims from within the software and not have to export them. Dentrix e-central enables us to verify insurance for most insurance companies. ### 18. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Naveen S. | Human Resources, Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Dentrix?** This is an affordable entry-level practice management system. **What do you dislike about Dentrix?** Nothing specifical that i noticed in this mean while. **What problems is Dentrix solving and how is that benefiting you?** affordable entry-level practice management system ### 19. Review of Dentrix **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2023 **What do you like best about Dentrix?** Ease of use. Seems to get to all you need with less clicks. **What do you dislike about Dentrix?** Slow when changing modules at times. Needs to update ease of using documents within the program **What problems is Dentrix solving and how is that benefiting you?** Not sure what the question means. We have used Dentrix for 20 years and have been pleased with the progress that the program has made. ### 20. Very efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Maggie S. | Customer Service Representative, Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2022 **What do you like best about Dentrix?** It makes verifying insurance & sending claims so easy & quick. Also makes dealing with rejected claims alot more managable & gives you all the info you need to speak to the insurance companies **What do you dislike about Dentrix?** When you add a new patient, if they already have an exisitng family member in the system you cannot connect them. You need to call have them deleted & re add them **What problems is Dentrix solving and how is that benefiting you?** It is helping us add new patients easier by verifying their insurance & benefits for us rather than having us have to call & sit on the phone for hours with the insurance ### 21. Dentrix is a great dental software! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Dentrix?** Dentrix is very user friendly, which I love! **What do you dislike about Dentrix?** I have used Dentrix for almost 18 years. I can honestly say that I have not had any major issues! **What problems is Dentrix solving and how is that benefiting you?** Dentrix makes it easy for us to focus on our patients and not our dental software allowing us to provide the best care we can! ### 22. Decent and Easy to use management software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about Dentrix?** Very decent interface which makes it easy to start scheduling new patients, their imaging features are soo appealing. **What do you dislike about Dentrix?** They surely need to work on their support end, sometimes request takes too long to be addressed. **What problems is Dentrix solving and how is that benefiting you?** A User-friendly interface makes it easy for several purposes like processing bill payments and insurance claims. ### 23. Practical software solution **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** April 13, 2023 **What do you like best about Dentrix?** The platform allows for easy patient management and appointment scheduling. **What do you dislike about Dentrix?** It could offer more in depth articles about platform usage. **What problems is Dentrix solving and how is that benefiting you?** It integrates a variety of useful tools in one platform, providing a very complete solution for professionals in the field. ### 24. My experience with Debtrix was great. They were quick to respond and friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Maria S. | Private Tutor, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2022 **What do you like best about Dentrix?** The most helpful thing about Dentrix was the information they provided. It was always clear and precise. **What do you dislike about Dentrix?** There are no downsides to using Dentrix. **What problems is Dentrix solving and how is that benefiting you?** The appointment system is wonderful. ### 25. Perfect dental practice assistance - Dentrix **Rating:** 4.5/5.0 stars **Reviewed by:** Aaron N. | Capabilities Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2022 **What do you like best about Dentrix?** Dentrix is very diverse. For a budding practice it can handle everything from appointments to accounting. **What do you dislike about Dentrix?** It is only capable to handle small scale practices or business. Cannot be used well as an enterprise tool **What problems is Dentrix solving and how is that benefiting you?** It used to help keep track of our patient appointments across multiple branches and analyse the data as well. We could hence manage resources well ### 26. You will not regret Dentrix! **Rating:** 5.0/5.0 stars **Reviewed by:** Hope B. | Social Media & Merch , Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2022 **What do you like best about Dentrix?** Dentrix is easy to use and you will find multiple ways to do the exact same thing! **What do you dislike about Dentrix?** There seems to be errors which you need to do a rebuild every so often which is a pain. **What problems is Dentrix solving and how is that benefiting you?** Patient chart storage - communication - sooo much. ### 27. Dentrix is a great could based EHR for multiple offices. **Rating:** 4.5/5.0 stars **Reviewed by:** Hillary H. | Dental Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2022 **What do you like best about Dentrix?** Dentrix allows us to securely access patient and scheduling data from multiple offices on one platform and lets us minimize the need for any paper heath records **What do you dislike about Dentrix?** We are unable to customize certain features we were able to on the previous EHR, which isn't ideal but worth it for the trade-off of more accessibility It is expensive to buy and maintain yearly **Recommendations to others considering Dentrix:** I would recommend you consider your office needs and do a cost-to-benefit analysis. If you only have one office and no need to securely access records outside of the office, Dentrix may be more than you need, and there are more cost-effective products But if you have multiple offices or other need to access patient records securely from multiple sites it is worth the investment **What problems is Dentrix solving and how is that benefiting you?** We are able to securely access patient information without being in the physical office, which is great both for when doctors temporarily move sites and for teleheath visits we have done over the past 2 years ### 28. It can be extremely useful in the dental practice **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2023 **What do you like best about Dentrix?** Software is comfortable to use and handy **What do you dislike about Dentrix?** Starting adaptive issues to understand it **What problems is Dentrix solving and how is that benefiting you?** Storing data and analysis ### 29. Good choice but not for us **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2022 **What do you like best about Dentrix?** It has pre-formatted reports so making reports was really easy. It is very user-friendly even first-time users won't have a hard time with it. It is a great fit for beginners. **What do you dislike about Dentrix?** Our company didn't upgrade to the latest version so some of the features were not really updated. If we did update, maybe I would have appreciated it more. The newer versions have better options for ledger printing. **Recommendations to others considering Dentrix:** Make sure you always upgrade to the newest version **What problems is Dentrix solving and how is that benefiting you?** We haven't used this product in a while so I have no idea what upgrades they have now. I am sure though that they are coming up with new ideas to be more competetive. ### 30. Dentrix could be better **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 13, 2022 **What do you like best about Dentrix?** That it is a practice management system. **What do you dislike about Dentrix?** The delay in updates and patch fixes. 1. Some items are available in the USA and not available in Canada. 2. Ledger screen and font is too small 3. reports are not extensive to the point where you can see ROI, NP production. **What problems is Dentrix solving and how is that benefiting you?** Booking dental appointments ### 31. Dentrix is easy to integrate! **Rating:** 4.0/5.0 stars **Reviewed by:** Alexander I. | Product Strategy Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2022 **What do you like best about Dentrix?** I like how Dentrix can integrate with Birdeye and other review management platforms with ease. **What do you dislike about Dentrix?** Sometimes you need the highest level of credentials to integrate. This is a secure setting, but sometimes makes the process of integrating take longer. **Recommendations to others considering Dentrix:** Do your research, Dentrix will still hold strong as a viable option. **What problems is Dentrix solving and how is that benefiting you?** Solving integration-based problems. I have seen benefits with data pulls involving custom fields. ### 32. Ehhh, Not my Favorite **Rating:** 2.5/5.0 stars **Reviewed by:** Nate G. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Dentrix?** Dentrix is a big company, so they have a thorough software that is fairly inclusive. I like how easily it integrated with Dexis. **What do you dislike about Dentrix?** I do not enjoy that Dentix is such a big company that they lose sight of the day-to-day customers. I felt like the software was fine but is more cumbersome than other software systems such as Open Dental. **Recommendations to others considering Dentrix:** Support with Dentrix was not my favorite. It was not easy to get scheduled with a tech. I believe that they are such a large company, that they do not need to focus as much on care or support. This is unfortunate. Yes, it is a fine system to use. Of course, it is fine. However, there are better systems such as Open Dental. I ended up switching after 3 years of using Dentirx. Again, my three years were fine while using Dentirx. I just realized later that it wasn't as easy as I thought. **What problems is Dentrix solving and how is that benefiting you?** It was a way to organize patient data and charts. Dentrix is one of the TOP systems to use in a dental office. I started out with Dentrix but then ended up switching to Open Dental after using it for about 3 years. I always thought is was easy to use once you got to know the layout of the system; however that thought changed after switching to Open Dental. The layout of Open Dental is much easier to work with. ### 33. Dentrix has everything you need! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2022 **What do you like best about Dentrix?** All the resources that we need are all in one place. **What do you dislike about Dentrix?** Sometimes the updates make things run really slowly, and the support can be very slow at times. Once things are in a groove, though, it works flawlessly. **What problems is Dentrix solving and how is that benefiting you?** We have all the patient information we need available at the click of a button. ### 34. Great dental software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Dentrix?** Dentrix is an industry staple. When we hire most employees, they are already familiar with the product. It's very intuitive and easy to manouever in. **What do you dislike about Dentrix?** Some of the reports take a long time to generate. **What problems is Dentrix solving and how is that benefiting you?** Booking is super easy, and I love that there is a history of what has happened in an appointment (changes, cancellations, etc) ### 35. Worst Customer Service matched with Worst Software **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2021 **What do you like best about Dentrix?** Turning off the program to go home there is no longer one aspect worth having **What do you dislike about Dentrix?** The sodtware glitches every update in huge ways, lost appointments, notes, money, its SLOW, so slow you will have patients walk out they cant wait for 10 minutes to get a quote, Insurance verification does not work. Each update to any platform related that Henry Shein owns only creates more problems. We are paying them to loose money. The arrogance of them to acknowledge this and tell you too bad. The amount of lost time spent with the tech support is ridiculous, tech support passes you around because NO ONE KNOWS WHAT THEY ARE DOING!!!! The software developers clearly do not test run anything we are victims of the testing. Additionally its layered and complicated and limited in what it can do. The ledgers are awful. So many better platforms. I work in 32 offices, only the Dentrix offices have these issues. Dentrix is a poorly written software, with no back up in tech support or customer service. They created cable tv style menus for things you should just get. Trying to ensure your paying for premium even though you want 1 thing in the 7. Better yet, none of the things work!!!! They say too bad and run your credit card. Join Dentrix Facebook see real time problems and reac real time national issues and the clear response from HS one reps which is always " its just you"; followed by your right its not just you; followed by i know nothing works, our techs are not trained. I know but too bad nothing we can do but take your money for stuff we cant and wint deliver! Do not do it!!!! **Recommendations to others considering Dentrix:** Avoid at all costs. There are so many better products ; the biggest tging to look for is customer service and quality tech support what good is a program not backed ; HS thinks to little of the consumer and to highly of their self importance in the dental undustry to think they need to back up their products. Their greed is destroying dental offices. **What problems is Dentrix solving and how is that benefiting you?** None Dentrix has only created problems. Daily. ### 36. Decent management software **Rating:** 3.5/5.0 stars **Reviewed by:** Alexander W. | dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about Dentrix?** Low run time errors. Computer doesn't freeze much when running this program. **What do you dislike about Dentrix?** Loyal to power practice! It's tough to switch brands. Like going from coke to Pepsi! **Recommendations to others considering Dentrix:** It's a good program. Definitely worth trying! **What problems is Dentrix solving and how is that benefiting you?** Integrates well into other financial programs our office runs. Book keeper seemed to like the program. ### 37. Best Dental Software **Rating:** 5.0/5.0 stars **Reviewed by:** Janine P. | Registered Dental Hygienist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about Dentrix?** Easy to use and very user friendly, most offices use Dentrix software in my area. **What do you dislike about Dentrix?** Can not perform some tasks. System crashes quite often **Recommendations to others considering Dentrix:** Easy to use software but has some limitations **What problems is Dentrix solving and how is that benefiting you?** Learning curve on how to enter certain values and information ### 38. Extremely helpful software... Its user friendly and reliable **Rating:** 3.5/5.0 stars **Reviewed by:** Menahil M. | General Dentist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2022 **What do you like best about Dentrix?** The patient profiling that keeps patients records and allows me to stay updated **What do you dislike about Dentrix?** The downsides would be the number of options i can see on screen **What problems is Dentrix solving and how is that benefiting you?** I can easily do the billings and view my profits. Keep accountability ### 39. Easily operated option for dental practices **Rating:** 3.5/5.0 stars **Reviewed by:** Krissy D. | Club Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about Dentrix?** The ease of use with this software is a big plus. It's ey to learn and navigate. **What do you dislike about Dentrix?** It would have trouble communicating with certain intraoral cameras but that issue may have been corrected by now. **What problems is Dentrix solving and how is that benefiting you?** The program allows you easy access to all records and quick view of intraoral images. ### 40. Great support **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about Dentrix?** Easy to use, makes it easy to build insurance and patience and process payments. Also support is great **What do you dislike about Dentrix?** Though easy to use and though support is great sometimes the wait on the phone it’s quite lengthy to reach support **Recommendations to others considering Dentrix:** None **What problems is Dentrix solving and how is that benefiting you?** Can Bill insurance and patience easily process payments easily and track our production ### 41. So much potential **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Dentrix?** Charting, perio-charting, having one place to keep all the data **What do you dislike about Dentrix?** Extremely un-intuitive, paying additional support fee is required **Recommendations to others considering Dentrix:** Use Open Dental or another option that offers cheaper, easy to use software with multiple features. One the database with Dentrix is large, it's too hard to migrate and re-train staff. **What problems is Dentrix solving and how is that benefiting you?** Storing patient information and health records, ledger and balance for the practice ### 42. One of the best in the dental world, but still missing robust reporting features **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan m. | Director of Marketing, Mid-Market (51-1000 emp.) **Reviewed Date:** December 09, 2021 **What do you like best about Dentrix?** I like the visually appealing schedule and new patients are quick and easy to add. **What do you dislike about Dentrix?** I can't export a lot of the reports to excel. **What problems is Dentrix solving and how is that benefiting you?** Not having to keep paper charts for patients ### 43. Good dental software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** August 26, 2021 **What do you like best about Dentrix?** Easy to search for a patients chart, first time I used it I found it just by typing the name in the search bar. **What do you dislike about Dentrix?** So many menus, it's hard to know what all there is to do because things are hidden in other menus **Recommendations to others considering Dentrix:** This is a solid software for your practice **What problems is Dentrix solving and how is that benefiting you?** I've been able to pull up patient charts and see the treatment plan and use the info accordingly. ### 44. Excellent service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about Dentrix?** The ease of appointment making. The wide variety of functions that Dentrix affords the practice. **What do you dislike about Dentrix?** The fact that an update has to take the whole day. The office has to be closed for that to happen. This is very inconvenient. **What problems is Dentrix solving and how is that benefiting you?** The office is a paperless practice. This is highly convenient. Not having to use any paper. Able to sync with other software seamlessly. ### 45. Many options for managing a Dental Practice **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2019 **What do you like best about Dentrix?** There are quite a few ways of completing tasks for different types of computer users. There are a lot of options for managing even the busiest of offices and streamlining digital processes. I love how customizable many of the features are, and it integrates well with third-party applications. The schedule itself lends many options for how each office works, particularly with checking patients in and indicating whether they are ready or not. **What do you dislike about Dentrix?** Sometimes the features are too complicated. The new versions have made some of the organization of elements challenging to find and personalize. There aren't any good ways to streamline while working with multiple offices. Navigating claims and sorting them is also tricky. The recall section needs some serious revamping as the options are not user-friendly and much too complicated. The e-claims function is not worth the money compared to other outside claims submission options. Updates should be more user-friendly. **Recommendations to others considering Dentrix:** Dentrix is my best experience with any dental software. It’s suitable for every private dental office, busy or slow. **What problems is Dentrix solving and how is that benefiting you?** Scheduling is much easier with the different options for finding appointments as well as purging unneeded ones. Saving documents is easy, and we can maintain a chartless office. ### 46. Easy dental is just as it states easy and user friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2021 **What do you like best about Dentrix?** The ease at which it is to use and teach others with no experience how to use **What do you dislike about Dentrix?** While this is a more affordable piece of software, it would be great if it was viewable for multi-locations at the click of a button. **What problems is Dentrix solving and how is that benefiting you?** Easy Dental is very user friendly with easy to read clean ledgers, which makes staff training a breeze ### 47. Gets the job done! **Rating:** 4.0/5.0 stars **Reviewed by:** Krista I. C. | Registered Dental Hygienist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 29, 2020 **What do you like best about Dentrix?** Dentrix is one of many dental softwares I have used and it is in my top 10! I like Dentrix because it is user friendly, easy to navigate, straight forward when it comes to clinical notes/booking dental appointments/reviewing the ledger/viewing what the patient is in for, and also it is the first dental software I was trained on in Dental Hygiene School back in 2012. The dental radiograph software , Dexis, is also quite easy to follow and connect. **What do you dislike about Dentrix?** After being able to try and see different softwares throughout my 9 years in the dental field, Dentrix's dental charting needs to be updated. The color scheme/background is too dark, the icons are tiny and difficult to read, and the treatment planning/printing out the treatment planning is difficult to follow and read. There is also a part where you use to clock in and out and it just seems too messy/a lot of icons and pictures and not easy to follow , especially if you just want something basic. I think some cleaning up would help make the visual part of Dentrix better. **Recommendations to others considering Dentrix:** Try other softwares/demo other softwares, decipher what you really need for your office (is your office a small practice versus large? decipher how much you want to pay and the monthly fees/the updates etc.), and be open to trying not so "big" name brands. **What problems is Dentrix solving and how is that benefiting you?** Dentrix is easy to book appointments, easy to invoice your work, pretty straightforward when writing your clinical note and reviewing your daily schedule. It has some great benefits too it BUT it is not my personal favorite. ### 48. Dentrix better than Eaglesoft **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2018 **What do you like best about Dentrix?** user friendly, good tutorials, support is accessible **What do you dislike about Dentrix?** takes a very long time to implement suggested updates/changes that would improve user flow **Recommendations to others considering Dentrix:** utilize the training offered although it is quite expensive after purchasing the software. Stay on a monthly maintenance plan...this offers updates and support that will be needed. **What problems is Dentrix solving and how is that benefiting you?** reports track well to maintain insurance, npts, collections, ect.... ### 49. Dental Software **Rating:** 3.5/5.0 stars **Reviewed by:** emmaline p. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2019 **What do you like best about Dentrix?** I love how it can be color coordinated and i really like the icons that help identify the tabs. not hard to learn and is very straight forward. we have had it for a few years and we are constantly learning how to do new things on this software. i love the technical support you get with dentrix you can do it by phone or through online chat, they make it convenient for anyone and are always so helpful. i also love how you can send insurance claim and they automatically batch for you saves soo much time and im all for saving as much time as i can. You can also sent text and email appointment reminders. **What do you dislike about Dentrix?** im not big on the treatment planning section it is hard for our girls to navigate. and its hard for me adding and changing the way procedures are set up in the system. but over all i would have to say there are not too many things we dislike about the system. **Recommendations to others considering Dentrix:** Do it you will not regret! **What problems is Dentrix solving and how is that benefiting you?** any issues i have and cannot figure out i just contact dentrix support and they are quick and helpful with answering any questions or issues i may have. we typically do not have many issues with dentrix and if we do they always get solved the same day. ### 50. Very User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Eliesha D. | Front Office Administrator, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2019 **What do you like best about Dentrix?** Extremely happy with the G7 Dentrix update. It makes patient accessibility and office tasks move much quicker and more efficiently. New employees with no prior dental or Dentrix experience are able to view tutorials and catch on really quickly. **What do you dislike about Dentrix?** There are a few minor features I wish they would add. One of which is the ability to attach insurance to a patient from a subscriber on another account. This prevents having to create duplicate accounts. **What problems is Dentrix solving and how is that benefiting you?** Working with a Dentrix training consultant now to optimize our software and make sure all employees are up to speed on the latest additions. Consultants have been EXTREMELY helpful in implementing new office protocols. ## Dentrix Discussions - [What are the benefits and drawbacks of using Dentrix for dental practice management?](https://www.g2.com/discussions/what-are-the-benefits-and-drawbacks-of-using-dentrix-for-dental-practice-management) - [What is Dentrix used for?](https://www.g2.com/discussions/what-is-dentrix-used-for) - [View Dentrix pricing details and edition comparison](https://www.g2.com/products/dentrix/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+13%3A19%3A04+-0500&secure%5Bsession_id%5D=a493c91b-75f8-4061-a7f8-eebbdefec633&secure%5Btoken%5D=2c8db54f35629b7e57a79ef713a92a9b7a948e6e6094a1fa64d1e9e6dbb78e63&format=llm_user) ## Dentrix Integrations - [Adit](https://www.g2.com/products/adit/reviews) - [Demandforce](https://www.g2.com/products/demandforce/reviews) - [DEXIS Imaging Suite](https://www.g2.com/products/dexis-imaging-suite/reviews) - [e-Medsys](https://www.g2.com/products/e-medsys/reviews) - [MaxAssist](https://www.g2.com/products/maxassist/reviews) - [SIDEXIS 4](https://www.g2.com/products/sidexis-4/reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) ## Dentrix Features **Administrative Tools** - Insurance and Billing - Appointment Scheduling - Business Intelligence and Reporting - Document Management - Workflows **Financial Tools** - Accounting - Payment Processing **Clinical Tools** - Treatment Planning - Patient Portal - Patient Engagement - Dental Imaging - e-Prescribing ## Top Dentrix Alternatives - [Curve Dental](https://www.g2.com/products/curve-dental-curve-dental/reviews) - 4.6/5.0 (257 reviews) - [Eaglesoft](https://www.g2.com/products/eaglesoft/reviews) - 4.2/5.0 (109 reviews) - [Open Dental](https://www.g2.com/products/open-dental/reviews) - 4.3/5.0 (45 reviews)