Decodo (formerly Smartproxy) Reviews & Product Details

Decodo’s pay-as-you-go residential proxies worked well for our project. We’re a small agency in Romania, and we used Romanian residential IPs with sticky sessions to run thousands of Google AI Mode prompts through several parallel browser workers.

The endpoint generator made setup easy. Sticky sessions are set through the username, so each worker got its own IP, and it plugged into our Playwright-based browsers with no extra work. The whole batch was answered in a single day, and our first test run went through without a single CAPTCHA.

We liked the pay-as-you-go model. There’s no subscription, and the cost per result was very low for us. That’s our experience as a small team with occasional jobs, and we haven’t tried larger volumes.

Google still served CAPTCHAs after a while on each browser profile. Rotating browser profiles fixed it, while rotating only the IP didn’t. That’s a limit of scraping Google rather than a flaw in the proxy.

Support answered our pre-purchase questions in LiveChat the same day, which was enough to start that afternoon.

We’d recommend it based on our experience. Review collected by and hosted on G2.com.

Minor things. A few of the residential IPs were already flagged by Google, so some workers got a CAPTCHA on their first prompts, even on the full country pool. Support also told us pay-as-you-go has no traffic limit per proxy user and that failed requests are billed, but the current docs describe a per-user limit, so we weren’t sure what applies. Review collected by and hosted on G2.com.

What I like most about Decodo is how easy it is to manage my dedicated ISP proxies. The dashboard is simple and makes it easy to monitor traffic, check my active IPs, and keep track of usage. I also like having everything organized in one place, which makes managing my proxies much more convenient. Review collected by and hosted on G2.com.

One thing I'd like to see improved is the dashboard. It works well overall, but having more detailed traffic statistics and an easier way to monitor usage for each IP would be helpful. Other than that, my experience has been pretty good so far. Review collected by and hosted on G2.com.

The UI is very easy to use. The integration is also straightforward: you just copy the proxy line and integrate it into your code. Performance-wise, this is the proxy with the lowest latency I’ve gotten so far, and I’m actually using it for my latency-dependent projects. Pricing-wise, they calculate usage precisely; it’s a little expensive, but it gets the job done, so the pricing hasn’t been a big hassle for me. Support-wise, they’ve always answered me within 10 minutes. My only complaint is that when you buy static IPs, you need to make sure you buy them all at once; otherwise, your old IPs won’t stack with the new ones. That’s the only issue I’ve had—other than that, everything is good. Review collected by and hosted on G2.com.

The only issue is that when you upgrade your static IPs, the old IPs don’t carry over to the new ones; instead, they’re replaced by the new IPs. Support can’t do anything about it. I learned my lesson, and now I know. Other than that, the service is the best value! Review collected by and hosted on G2.com.

What I like most about Decodo is the excellent performance of its ISP proxies. I've experienced impressive download speeds, even with large files, and integration into my existing infrastructure has been straightforward. The combination of speed, flexibility, and a wide range of proxy options makes Decodo a valuable service for demanding projects. Review collected by and hosted on G2.com.

What I dislike most about Decodo is the lack of more advanced troubleshooting tools and detailed diagnostics. When dealing with complex automation projects, identifying the cause of connection failures or blocked requests can be challenging. I would also appreciate more transparent bandwidth monitoring, clearer error reporting, and greater flexibility in managing ISP proxies. These improvements would make an already powerful service even better for developers and demanding users. Review collected by and hosted on G2.com.

I really like the clean UI and how fast the setup is. Using their Dedicated ISP proxies gave me solid connection stability and great speeds for social media tasks without any drops. The real-time usage statistics in the dashboard also make it super easy to track traffic and requests. Review collected by and hosted on G2.com.

The pricing plans feel a bit high if you only need a small amount of traffic or occasional testing. Having more flexible pay-as-you-go options or smaller starter bundles for Dedicated ISP proxies would definitely improve the overall ROI for lighter users. Review collected by and hosted on G2.com.

I really love their support, it’s consistently spot-on they even gave me discount to get started. Their rotating residential proxies are also excellent quality. The pricing feels very affordable, and I especially liked being able to track where each byte of my data was going through their dashboard.

I mainly used the USA, Argentina, and India regions. Setup was straightforward, and the proxies were super fast, with no site restrictions like I’ve run into with other providers. Overall, it was a smooth experience, and I’ll definitely recommend this to others. Review collected by and hosted on G2.com.

I didn’t dislike it much overall, but I think the proxy ip whitelist option could have higher limits. A limit of 10 is generous, but it still could have been more. Review collected by and hosted on G2.com.

I work on the innovation team of a large company, where my job is to test new business hypotheses quickly. For one experiment we needed Brazilian residential IPs to reach public websites that are restricted by default on the platform.

Signing up and passing KYC was quick, but those targets stayed blocked. Decodo's support chatbot was genuinely useful here: it explained clearly why the requests were failing and which restriction applied, so we understood the problem instead of guessing.

I was about to ask for a refund when a human agent stepped into the same chat with a better option. He offered a compliance review and asked thoughtful questions about our use case: which sites we'd access, whether any traffic happened after a login, why a VPN wasn't enough, our expected monthly bandwidth, and our company details.

The review took less than the promised two business days, and access was approved. That let us validate our hypothesis in days instead of weeks, and we're now using Decodo inside the company. Fast, transparent, and human support when it matters. Review collected by and hosted on G2.com.

The main downside is that many public websites, including government portals, are restricted by default, and passing KYC doesn't unlock them right away.

That isn't obvious when you sign up. At first the chatbot told us these targets couldn't be unlocked at all, and we almost asked for a refund before a human agent explained there was a compliance review path available. It would help to make that option visible from the start, in the docs or in the dashboard.

Also, the signup confirmation email was blocked by our corporate email security, so I had to start with a personal account. Clearer guidance for business users would make onboarding smoother. Review collected by and hosted on G2.com.

I've been using Decodo's residential proxies for my remote desktop seats — each seat gets its own US residential IP. The IPs consistently show as genuine US residential (New York, Comcast / AT&T) on verification checks, connections are stable, and the SOCKS5 setup works smoothly with my proxy setup. Replacing an IP from the dashboard is quick when one needs rotating. Review collected by and hosted on G2.com.

IP quality varies — some IPs get screened out faster than others, so I have to rotate them. I also once had two seats end up on the same proxy port and show the same IP, which I had to fix manually. Review collected by and hosted on G2.com.

What I like most about Decodo is the quality and reliability of its residential proxies. They’re easy to use, offer solid flexibility when working across different websites, and help me collect the data I need efficiently. I also appreciate how straightforward the setup process is and how smoothly the service integrates into my workflow. Review collected by and hosted on G2.com.

There isn’t much to dislike about Decodo. From time to time, I’d appreciate a bit more flexibility in the pricing plans and usage options. That said, my overall experience with the residential proxies has been positive, and the service has worked well for what I need. Review collected by and hosted on G2.com.

What I like best about Decodo (formerly Smartproxy) is the exceptional reliability and massive scale of their proxy pools. The connection stability and high success rate when managing multi-region network environments or routing traffic are consistently impressive. Furthermore, their clean IP reputation and straightforward integration make it incredibly smooth to set up with various development tools and workflows. Review collected by and hosted on G2.com.

The overall service is great, but the bandwidth pricing can be a bit high for smaller projects or light testing. It would be awesome if they offered more flexible pay-as-you-go tiers or temporary discounts for individual developers. Review collected by and hosted on G2.com.