What I loved most about working with Decision Focus was that we had a dedicated Lead Architect who worked with us throughout the duration of every build. This meant that we could build a relationship and always had a direct point of contact for questions, issues etc. This relationship made each build easier than the last, meaning that we could spend our time concentrating on the real value-add aspects! Review collected by and hosted on G2.com.

I can't say there's anything I dislike about Decision Focus. The most challenging thing was getting the rest of the business to buy in, but once they began using what DF had built, they could see how user friendly and intuitive it is. Review collected by and hosted on G2.com.

The experience with Decision Focus has been outstanding. The team are exceptionally knowledgeable which enables us as a team to work through options / solutions in an efficient manner. The tool itself is highly configurable / adaptable tailoring to our needs as a company. As the tool is a no code solution (with the exception of PDF report outputs), it will enable us to be self sufficient in the future.

As the Project Manager I have mainly worked with the Implementation Manager at DF, who has blown me away with his knowledge, efficiency and tenacity to help us get to the right outcome across all of the 9 modules we have been implementing. Review collected by and hosted on G2.com.

If the PDF reports were configurable that would enrich our ability to make changes in the future, however in the tool itself there are still many reports which are at our disposable and we can change the view of these without DF support. There are not really any dislikes about this tool, it has totally transformed how we manage Governance, Risk and Compliance activities. Review collected by and hosted on G2.com.

Decision Focus has been an excellent partner throughout our delivery. From the outset, the team worked with us as a true extension of our project team rather than a traditional vendor.

Jennifer and Surinder, and their team, provided unwavering support throughout the implementation, consistently demonstrating deep product knowledge, responsiveness, and a genuine commitment to helping us succeed. They were always available to work through challenges, offer practical solutions, and adapt to our evolving requirements. Jeff’s backing and oversight further strengthened this partnership, ensuring continuity, clarity, and confidence during delivery.

What really stood out was the collaborative approach, the team took the time to understand our business context and worked alongside us to deliver outcomes, not just software. Their professionalism, flexibility, and dedication were instrumental in keeping delivery on track. Review collected by and hosted on G2.com.

Very little to dislike, the only minor area for improvement is report accessibility, as some advanced reporting still requires coding. That said, this is a small trade‑off given the platform’s flexibility and the exceptional support from the team. Review collected by and hosted on G2.com.

Decision Focus is a highly adaptable tool for creating datasets, forms, and automations. The setup process is relatively straightforward, especially if you have prior experience with similar systems. It becomes even simpler when you have guidance from a Decision Focus Architect, who can offer valuable suggestions and highlight options you might not have considered.

The data is organized logically, and there are extensive customization options for tailoring how you gather user requirements. For example, you can clearly communicate to users exactly what information the form is seeking. While this approach is common in data collection tools, what sets Decision Focus apart is its 'No Code' nature. This means you only need to add the appropriate commentary in the right place, and it will appear meaningfully on the front end without any coding required.

The system also features integrated MI capabilities, providing highly customizable charts on the front end. This allows users to access and interact with data in a much more visual and engaging way.

Throughout the weeks of setup and testing, I have worked with two contacts at Decision Focus. I have found both to be readily available via Teams or email, and they have been extremely efficient in implementing changes—often making adjustments live during our calls. Their support has made what could have been a challenging setup process remarkably easy. In our case, we were able to replicate a system that had been developed over several years in less than a month. Achieving this with a system that required more complex coding or validation would have taken much longer.

This is a system our business will use multiple times daily. Based on its setup and user interface, I expect it to provide a smooth and intuitive experience for our users. Since we have customized Decision Focus to closely resemble our previous system, I anticipate the transition will be seamless. Review collected by and hosted on G2.com.

I realize this may sound a bit contradictory, but while the 'No Code' aspect can be a significant advantage in some situations, it can also present certain drawbacks. Validation is managed through a set of customizable rules, which offers flexibility. However, coming from a background in coded solutions, I find the setup process somewhat more drawn out compared to working directly with code—though I do appreciate not having to sift through hundreds of lines.

Additionally, the MI capabilities based on the data are somewhat more limited than I initially expected. The system does support live on-screen updates, data extracts, and API connections to Power BI. Still, I have found that creating charts to track trends over time is more complicated. This complexity arises because the data is always live, making it difficult to reference the status of a data point at a specific moment and observe how it has changed. Overcoming this would require some thoughtful planning. Review collected by and hosted on G2.com.

I really appreciate how Decision Focus integrates its multiple modules seamlessly, which allows me to easily connect the dots between different components such as risk and controls, policy management, and incidents. This interconnectedness helps me gain more comprehensive insights into our residual risk, ensuring that the data is complete and accurate. The platform provides clear visibility into high-risk areas and features excellent interactive dashboards that significantly enhance reporting. Moreover, the initial setup was straightforward, thanks to the exceptional support and expertise provided by Decision Focus, which made the entire process hassle-free. Review collected by and hosted on G2.com.

I find that the role-based access in Decision Focus is tricky to set up. More clarity around roles and access definitions would be helpful. Review collected by and hosted on G2.com.

I like how user-friendly and intuitive Decision Focus is. A lot can be customized to meet our needs. The notifications and information provided at each step make the process easy to follow and ensure no important steps are missed. Simon Vaughan has been absolutely brilliant during the setup process, helping to configure the tool in a way that responds to our needs and offering insightful suggestions for improvement. Review collected by and hosted on G2.com.

N/a Review collected by and hosted on G2.com.

Decision Focus has been an excellent software partner to work with. Throughout our engagement, the team has been consistently helpful and supportive, taking the time to understand our needs and provide clear, practical guidance—especially in complex scenarios. Their expertise and responsiveness have been invaluable, and they have repeatedly demonstrated an ability to meet tight deadlines without compromising on quality. Thanks to their commitment and professionalism, our projects have stayed on track and delivered as planned. I would highly recommend Decision Focus to any organisation looking for a reliable and knowledgeable software partner. Review collected by and hosted on G2.com.

They were never anything less than helpful throughout our engagement, consistently providing support and guidance whenever it was needed. The team genuinely goes the extra mile to help us meet our objectives, offering clear direction in complex scenarios and practical solutions that add real value. Their ability to work under pressure and meet tight deadlines has been instrumental in keeping our projects on track. Review collected by and hosted on G2.com.

Really intuitive. Helpful implementation team, willing to listen to what we wanted as a customer. Covers everything we needed it to across a range of challenging and previously disparate stakeholders. Review collected by and hosted on G2.com.

Doesn't come with an immediate off the shelf link to our business process mapping software, but this is more of a nice to have than a necessity Review collected by and hosted on G2.com.

Decision Focus have been an absolute pleasure to work with and provided fantastic support during the project. They truly went above and beyond to support our business with delivery, including working long nights and weekends to make sure progress was maintained and challenges were addressed. Their commitment, responsiveness and collaborative approach is genuinely appreciated, and I can't thank the whole team enough. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

I like Decision Focus because it's very easy to access and intuitive for any new user. From a project management perspective, it offers a clear overview of ongoing projects and helps identify and analyze bottlenecks effectively. The inbuilt API key distribution feature is especially helpful—it allows me to create custom dashboards and present project insights clearly to leadership. Additionally, the support team is fantastic—their swift and friendly responses have helped us overcome any challenges quickly, making the entire experience seamless. Review collected by and hosted on G2.com.

While Decision Focus is a powerful platform with many useful features, it can be overwhelming at times to locate specific functionalities. A comprehensive reference video library or feature walkthroughs would be incredibly helpful. This would allow users to quickly understand how to use various tools within the platform and apply them to their specific needs more effectively. Review collected by and hosted on G2.com.