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DealerBuilt Reviews & Product Details

DealerBuilt's LightYear is a highly-customizable, enterprise-class ceDMS (customer experience DMS) platform that precisely conforms to each dealers unique business processes and reporting needs. With comprehensive modules for Accounting, Sales and F&I, Parts & Service, and Payroll, LightYear also includes built-in customer experience tools that enable dealers to exceed the expectations of tech-enabled consumers. The platforms API allows dealers to integrate LightYear with other preferred technologies.

Seller

DealerBuilt

Discussions

DealerBuilt Community

Languages Supported

English

Overview by

Shayne Forsyth

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DealerBuilt Media

LightYear is a modern, highly-customizable ceDMS (customer experience DMS) platform that precisely conforms to each dealer’s unique business processes and reporting needs. As the industry’s only ceDMS platform, LightYear incorporates built-in customer experience tools† that enable dealers to c...

Maximize revenue potential in fixed ops by exceeding the expectations of today’s tech-enabled consumers with the industry’s only ceDMS platform that comes with a wide range of built-in customer experience tools. Increase upsells with one-click access to comprehensive details regarding vehicle ...

Drive efficiency and profitability by accelerating RO creation with an intuitive, mobile-enabled write-up screen that includes a one-stop view of service history and real-time parts availability. Keep technicians efficient at bay with electronic parts requisitions. Minimize technician downt...

DealerBuilt Demo - Clear Visibility into Financial Performance

Assess a dealership’s current financial position, identify problem areas, and understand how performance is trending with dashboard views and customizable, real-time reports. Quickly review and compare multiple companies’ performance side by side. Easily modify account mapping and financial...

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LR

Levi R.

Small-Business (50 or fewer emp.)

3/9/2023

Business partner of the seller or seller's competitor, not included in G2 scores.

"Dealer Built"

5/5

What do you like best about DealerBuilt?

Easy to keep track of the dealership's customer base - whether service or sales. There is more to it than what our dealership uses it for, but provides loads of opportunity. Review collected by and hosted on G2.com.

What do you dislike about DealerBuilt?

The system interface is a little archaic, but it serves its purpose. It doesn't have to be flashy to be effective. It isn't the most intuitive system on the market, but the price helps the appeal. Review collected by and hosted on G2.com.

JC

Jennifer C.

office manager

Mid-Market (51-1000 emp.)

1/26/2021

"Dealerbuilt DMS System"

4/5

What do you like best about DealerBuilt?

IT IS FULLY CUSTOMIZABLE AND TAILORED SPECIFICALLY FOR EACH DEALERSHIPS INDIVIDUAL NEEDS. LOTS OF EXTRAS THAT CUT THE WORK IN HALF. EXPANSIVE SEARCH CAPABILITIES. FOR A BEGINNER IT'S PRETTY EASY TO LEARN AND FOLLOW. GREAT CUSTOMER SUPPORT! Review collected by and hosted on G2.com.

What do you dislike about DealerBuilt?

THERE AREN'T REALLY ANY HELP GUIDES UNLESS YOU SPECIFICALLY MENTION IT THEN THEY WILL SEND YOU A LINK VIA EMAIL. THE ADMINISTRATOR CAPABILITY COULD BE A LITTLE EASIER TO NAVIGATE AND UNDERSTAND AS FAR AS ACCESS POINTS, GROUPS, ETC. Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Mid-Market (51-1000 emp.)

1/19/2021

"Great DMS"

5/5

What do you like best about DealerBuilt?

Easy to use and easy to train to new staff. Support staff is AWESOME! Review collected by and hosted on G2.com.

What do you dislike about DealerBuilt?

Sometimes it runs slow but over all no complaints! Review collected by and hosted on G2.com.

UA

Verified User in Automotive

Small-Business (50 or fewer emp.)

12/18/2018

"You get what you pay for"

3.5/5

What do you like best about DealerBuilt?

Very easy to navigate between screens and is intuitive to use for anyone that has used windows Review collected by and hosted on G2.com.

What do you dislike about DealerBuilt?

It took much longer than anticipated to import data from previous DMS. Freezes often. Implementation team was knowledgeable but did not spend nearly enough time getting us going. It's very buggy. Annoying that it does not automatically save when you go to exit a screen but rather you are always having to save. Review collected by and hosted on G2.com.

Recommendations to others considering DealerBuilt:

Make sure you get all your team to be involved with implementation. Try and get your data backed up before making the switch, especially if using Reynolds. Don't tell them you're switching or it might be difficult to do this. Review collected by and hosted on G2.com.

What problems is DealerBuilt solving and how is that benefiting you?

Automotive DMS system that is less expensive than Reynolds and Reynolds or ADP. Review collected by and hosted on G2.com.

UA

Verified User in Accounting

Mid-Market (51-1000 emp.)

12/8/2018

"Light year"

2.5/5

What do you like best about DealerBuilt?

I like how light year separates my account finances from the other employees finances automatically. When we were using Dealer track we would have to separate our numbers everyday manually. Review collected by and hosted on G2.com.

What do you dislike about DealerBuilt?

I do not like how you have to press so many different buttons to complete a task. Windows are also constantly popping everytime I click on a new section then I have to close them all out. The system also runs a bit slow. Review collected by and hosted on G2.com.