Generated from real user reviews
Its very easy to integrate with other software or platform application. Review collected by and hosted on G2.com.
More dependance of the middleware application. Review collected by and hosted on G2.com.
DCKAP's Integrator has allowed us to connect our outdated ERP to a modern platform and their integration team was helpful and professional through the entire setup process. Review collected by and hosted on G2.com.
We hoped that there had been a previous integration built between Epicor Eclipse and Shopify but as this was the first integration between the two systems there was a lot of discovery necessary. Review collected by and hosted on G2.com.
The AM you receive during the setup and final phases of the integration is always available. They are prepared when they step on any. When I have a question they can answer it very thoroughly. Review collected by and hosted on G2.com.
I haven't ran into anything that is a hard dislike. They do incredible work, we have had three integration with DCKAP and no issues, and if there are any they work with our company to find a solution that matches our needs. Review collected by and hosted on G2.com.
DCKAP's integrator is very flexible and the people using it actually understand their own tool. Because it is also built on its own platform rather than being a SQL query built from scratch, it is much easier and faster to make changes and updates than custom solutions can be. DCKAP also gives you access to your own environment which is sadly not something that you see all that often anymore. The team we worked with has been very responsive. We really like that the integrator can be run much more frequently than our previous sync partner without charging for making use of that frequency. Review collected by and hosted on G2.com.
The integrator tool is not incredibly intuitive to an outside user. While you are given access to your environment, you'll be hard-pressed to actually do anything in it without some guidance. To their credit, the team at DCKAP was more than willing to schedule some time with us to teach us about the integrator when we requested it, but it would be nice if that were a set part of the onboarding process. Review collected by and hosted on G2.com.
DCKAP Integrator has allowed us to automate the process of taking credit card orders via our E-Commerce site and populating Prophet 21 Remittances. The Portal to view and manage the DCKAP Integrator is well-designed and logical to utilize. The logs allow us to review the history and status of our Integrations. Review collected by and hosted on G2.com.
We haven't found any downsides to using DCKAP Integrator for our business. Review collected by and hosted on G2.com.
Easy to use and helpful ticket trouble ticket process. Customer service is excellent. Review collected by and hosted on G2.com.
I have no dislikes of DCKAP's Integrator. Review collected by and hosted on G2.com.
They have been very helpful setting up our integration and making everything streamlined. Review collected by and hosted on G2.com.
Seems like it's taken a while to get our projects up and running, but that might also be because of my availability to give feedback. Review collected by and hosted on G2.com.
Easy-to-use UI with most of the features we need. I have visibility into the important details when I need them, and a clean dashboard view when I don't. The support team and engineer that we work with are very responsive and have worked with us for over 3 years now to get our integration streamlined and I am confident that our ecomm evolution will be handled with care. Review collected by and hosted on G2.com.
Once a sync begins, it would be nice to see the number of records that will be synced, with an estimated time to completion. This would help with active montoring and diagnosis of our ERP. It would also be useful to be able to download log summaries, and not just detailed logs, but this does not significantly impact my experience. Review collected by and hosted on G2.com.
Thank you for your detailed review! We especially appreciate the feedback on the log summaries; this is something we're taking it into consideration for future improvements.
Helped us link our systems together with ease and implementing it was easy. The support was fantastic and always helpful. Its allowed us to do things we couldnt do before. We use it all the time and would definitly use it for many projects. Review collected by and hosted on G2.com.
I wish we had discovered this earlier in our project. Review collected by and hosted on G2.com.
The team was extremely thorough in the integration process to ensure that our needs were met. The communication was very good and well documented which helped keep us on track. The UI of the integrator itself is very clean and easy to use. The support is great and answers to our tickets are very prompt. Review collected by and hosted on G2.com.
Nothing. I would emphasize how helpful it is to have well documented meetings and to be able to refer back to past notes when questions arise. Review collected by and hosted on G2.com.
