--- title: Daktela Reviews meta\_title: 'Daktela Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 48 reviews by the users' company size, role or industry to find out how Daktela works for a business like yours. aggregate\_rating: rating\_value: 4.8 review\_count: 48 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Daktela Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Daktela but has limited features. Are you part of the Daktela team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Daktela, established in 2005 and headquartered in Prague, Czech Republic, offers one app for all business communication needs. Daktela solutions can handle teams of all sizes, offering features ranging from cloud telephony to omnichannel contact centre solutions that support voice, email, chat, and social media. As of now, Daktela is trusted by over 1200 customers globally. Daktela has local offices in the UK, Poland, Slovakia, Hungary, Romania, and Serbia, along with resellers operating in several other countries. Core Products and Services: - A native omnichannel cloud contact center platform consolidated into one app. - Cloud-based telephony providing global voice, international numbers, and SMS coverage. - Integrated AI automation services, featuring voicebot, chatbot, and mailbot functionalities, designed to automate routine tasks. - Integrated AI GPT tools to enhance agent productivity and customer experience. - Simple to use AI-mazing workforce management system designed to replace complex, inefficient spreadsheets and to take the guesswork out of agent shift scheduling. - An API-first integration platform offering a range of pre-built integrations with popular CRM, ERP, and other solutions such as Pipedrive, MS Dynamics 365, Salesforce, ClickUp, Slack, HubSpot, SugarCRM, and many more. Supported Channels: Voice, Email, SMS, Web chat, Facebook Messenger, WhatsApp, Viber, Instagram. * * * Seller [Daktela](https://www.g2.com/sellers/daktela) Discussions [Daktela Community](https://www.g2.com/products/daktela/discuss) Languages Supported Arabic, Bulgarian, Czech, German, English, French, Croatian, Hungarian, Italian, Polish, Romanian, Russian, Slovak, Slovenian, Spanish, Serbian, Ukrainian Solution Type Best-of-Breed Overview by Jindrich Klimicek Show More ## Pricing Pricing provided by Daktela. ### Basic Starting at €9.00 1 Licence Per Month ### Lite Starting at €25.00 1 Licence Per Month [ View More Pricing Information ](https://www.g2.com/products/daktela/pricing) ## Top-Rated Alternatives [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Talkdesk](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Talkdesk") Talkdesk 4.4/5(2,568) ](https://www.g2.com/products/talkdesk/reviews) [ ![NICE CXone](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NICE CXone") NICE CXone 4.3/5(1,730) ](https://www.g2.com/products/nice-cxone/reviews) [ View All Alternatives ](https://www.g2.com/products/daktela/competitors/alternatives) ## User Insights Average based on 48 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) AK Adam K. Head of Customer Care Small-Business (50 or fewer emp.) 12/9/2024 "Daktela is more than a supplier – they are a partner in business." 5/5 What do you like best about Daktela? Willingness, Professionalism, Listening to clients' needs, Human approach, Robert Machatý as a contact person Review collected by and hosted on G2.com. What do you dislike about Daktela? there is not many to mention, may be they could use more collors in the system Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? The biggest advantage and help for us is contact history and email distributor for us. Also it is acting as a CRm which is nice to have for us. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Robert I.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert I.") RI Robert I. B2B & Trade Manager Small-Business (50 or fewer emp.) 4/19/2023 "My experience with Daktela" 5/5 What do you like best about Daktela? Most helpful is that it links all your communication channels in one Review collected by and hosted on G2.com. What do you dislike about Daktela? I have nothing to complain about Daktela Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? The simple fact that it brings all communication channels into one place makes the agents' work easier and reduces response time. Review collected by and hosted on G2.com. Show More 10/25/2024 Current UserValidated ReviewerSource: Organic ![Cristiana C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Cristiana C.") CC Cristiana C. Small-Business (50 or fewer emp.) 2/16/2024 "Kudos to Alan Houmani for solving my request in NO time!" 5/5 What do you like best about Daktela? I would like to express my gratitude and thank Alan once again for solving my request extremely fast. It was a very important task that our company needed to have solved asap and I did not even hope to have it done in such a short time. Not only that it was solved immediately but Alan also came up with backup solutions to make the transition as smooth as possible. Great job! It was a pleasure to work with you! We all need one Alan in our partnership cooperation :) Review collected by and hosted on G2.com. What do you dislike about Daktela? There are things that I find difficult sometimes to be fixed but this is not Daktela's fault. :) Anytime I am afraid not to break something, I receive the support I need. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? Changing phone numbers, setting up queues, time conditions, time groups, etc. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic AP Amitkumar P. Mid-Market (51-1000 emp.) 12/29/2023 "One stop solution for your customer support" 4.5/5 What do you like best about Daktela? Very easy to use and implement. We use it on a daily basis for monitoring and managing customer support related tasks, as well as agent performance. We have all the required features in one place. One of the best things is that it's very easy to integrate with WhatsApp and other messenger tools, and Daketla has great customer support. Review collected by and hosted on G2.com. What do you dislike about Daktela? No such as its meet all our business requirements. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? It solved our most customer support related issues. Now we are able to see the entire history of any customer, which was the major challenge for my organization. It is very easy to manage the departments, priority, and other things. One of the major requirements was partner and customer mapping, which only got fulfilled with Daktela. Along with this we are able to manage CRM in better way. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Adam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Adam P.") AP Adam P. E-commerce director & CMO Retail Mid-Market (51-1000 emp.) 11/26/2023 "A great partner for your customer support" 5/5 What do you like best about Daktela? A proven system that can handle the toughest demands. We have been using it for five years now and we really have only the best experience. It is a solution that is also used by customer support, which has hundreds of operators, so everything works perfectly. The system is not only clear, but frequently updated and allows for individual settings that any larger company will appreciate. We use a complete portfolio of services, i.e. customer support via email, live chat, telephones, switchboard and smart assistant. We manage more than 400,000 tickets every year and there are dozens of operators working in the system. The implementation of the solution is very simple. Review collected by and hosted on G2.com. What do you dislike about Daktela? I can't say anything negative. This is a great solution and a very high quality supplier that knows how to solve problems and most importantly evolve their product. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? We needed a complex solution to be used by our customer care department. The system also had to be able to grow with our business and handle the demands of hundreds of thousands of customer enquiries. All of this was handled efficiently. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Petr D.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Petr D.") PD Petr D. Mid-Market (51-1000 emp.) 11/22/2023 "Daktela, my user experience" 4.5/5 What do you like best about Daktela? Daktela offers a complete solution with telephony, email, chat, all under one roof. I definitely recommend it! We don't use all the options yet, but when it comes to telephony, Daktela offers a perfect service. Compared to other companies, it offers very good communication and, above all, accessible and understandable support servis + documentation Review collected by and hosted on G2.com. What do you dislike about Daktela? I haven't had a negative experience yet. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? Daktela solves everything related to telephony - connection of phone devices, trunking, device settings, pbx settings etc. That way, we don't have to develop our own solution or rely on multiple third parties. Also they help us with sms and some kind of emails. A great thing is also the statistics that the basic daktela GUI offers. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Food & Beverages](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Food & Beverages") AF Verified User in Food & Beverages Small-Business (50 or fewer emp.) 9/8/2023 "Practical tool, very helpful customer service" 4/5 What do you like best about Daktela? A wide range of opportunities built right into the tool itself. In addition, the software has intuitive, easy to use design and most importantly, very helpful customer service who really tries to get the most out of the tool. Review collected by and hosted on G2.com. What do you dislike about Daktela? Some of the settings require more time to understand and also to set up rightly. It's not explicitly a bad thing, it offers a lot of options, but sometimes it's harder to set up the tool the way you need. A good example is the naming of the various settings: they are named in a technical way and not in a user friendly way. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? Daktela helps us to manage tickets, calls and webchats all in one place. Basically, 90% of the work of our customer service happens there. Our goal is to gain more from Daktela by using chatbot and by connecting Daktela with our order database. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Éva K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Éva K.") ÉK Éva K. Mid-Market (51-1000 emp.) 5/18/2023 "Extremely easy-to-use, deployable cloud-based call center software that can be used from everywhere." 5/5 What do you like best about Daktela? Extremely easy-to-use, deployable cloud-based call center software that can be used equally anywhere in the world. From a managerial point of view - thanks to the wallboard and the dashboard, the work of the entire team and the status of the tasks can be seen at any moment. Reporting: it has the most effortless reporting function I've ever worked with. All work processes can be reported at the team, individual and channel level, providing immediate help for monitoring KPIs and organizing work. At operator level: easy to learn, easy to use, can be installed on all hardware: laptop, PC, tablet, mobile phone - supports work in the home office. Review collected by and hosted on G2.com. What do you dislike about Daktela? Regulation of breaks - we would need a function that would guarantee that 30% of the operators could take a break at the same time. /a 10-minute break per hour is a legal obligation, plus one 30-minute lunch break/. Assigning chats to operators - unfortunately, the chat is assigned to those clerks who are currently talking to customers on another channel. The agent currently in idle status does not receive chat. Because of this, the operators who are currently on the line often do not notice their assigned chat message. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? We aim to provide the best possible customer experience in the FMCG sector to Kifli.hu customers. The best customer service in Hungary is supported by Daktela. Omnichannel solution - calls, emails, webchat, social media Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Justina O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Justina O.") JO Justina O. Mid-Market (51-1000 emp.) 4/26/2023 "Amazing tool for customer service" 5/5 What do you like best about Daktela? The platform is designed in a way that it is very easy to keep everything arranged. Merge and sort tickets; also, I appreciate various forms of communication with customers through one platform - Messenger, Email, Phone and others. Another thing I like is constant updates - the system is being improved, which is a very good sign for me, so we all keep updating and getting better; it is not frozen in time :) Recently they implemented Chat GTP; this is awesome! Search works very well; if you remember only one word from your email that is more specific, you can type it in the search, and you will find the ticket or email you are looking for. In other words, very up-to-date and very user-friendly platform. Review collected by and hosted on G2.com. What do you dislike about Daktela? Don't have any complaints :) Did not encounter any issues that would like to complain about or dislike. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? The platform is designed in a way that it is very easy to keep everything arranged - all communications of one customer can be combined into one ticket - phone call, email, chat.... If I can recall the order number or email, but I want to find the specific email with a specific case search is helping me a lot. if you remember only one word from your email that is more specific, you can type it in the search, and you will find the ticket or email you are looking for. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic TP Tomáš P. Enterprise (\> 1000 emp.) 11/26/2023 "Complete satisfaction with all the options that Daktela offers." 5/5 What do you like best about Daktela? Clarity and ease of use of the application, reporting, unification of communication channels, design, quick implementation and integration, excellent customer support from Daktela, options for better planning of call center capacity. Review collected by and hosted on G2.com. What do you dislike about Daktela? So far, we haven't found anything we don't like. Review collected by and hosted on G2.com. What problems is Daktela solving and how is that benefiting you? We have unified all communication channels into one application. We have streamlined the resolution of requests. We have accelerated the response time to customer inquiries. We have clearer reporting, and thanks to that, we plan the call center capacities better. We can start playing with AI. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Pricing Options Pricing provided by Daktela. ### Basic Starting at €9.00 1 Licence Per Month ### Lite Starting at €25.00 1 Licence Per Month ### Standard Starting at €40.00 1 Licence Per Month [ View More Pricing Information ](https://www.g2.com/products/daktela/pricing) Daktela Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image") Genesys Cloud CX 4.4/5(1,558) [ Compare Now ](https://www.g2.com/compare/daktela-vs-genesys-cloud-cx) ##### ##### Daktela Features Platform Omnichannel Mobile Access Queue Management Workforce Management Call Monitoring Performance Evaluation Administrative Call Recording Reporting & Dashboards [ View More Features ](https://www.g2.com/products/daktela/features) ##### Categories on G2 [Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci) ##### Explore More [Highly recommended sales management software services](https://www.g2.com/discussions/highly-recommended-sales-management-software-services)[Is SafetyCulture worth it for food safety management?](https://www.g2.com/discussions/is-safetyculture-worth-it-for-food-safety-management)[Which Quote-to-Cash software enables accurate revenue recognition and ASC 606 compliance for a finance team that cannot afford to get deferred revenue reporting wrong?](https://www.g2.com/discussions/which-quote-to-cash-software-enables-accurate-revenue-recognition-and-asc-606-compliance-for-a-finance-team-that-cannot-afford-to-get-deferred-revenue-reporting-wrong) [Top AI chatbot tools for lead generation](https://www.g2.com/discussions/what-are-the-top-ai-chatbot-tools-for-lead-generation)[Does Alteryx One meet major enterprise security, governance, and data-privacy standards such as GDPR, SOC 2, or HIPAA, depending on deployment?](https://www.g2.com/discussions/does-alteryx-one-meet-major-enterprise-security-governance-and-data-privacy-standards-such-as-gdpr-soc-2-or-hipaa-depending-on-deployment)[What low code mobile app builder platforms deliver the fastest time to value for distributed remote teams?](https://www.g2.com/discussions/what-low-code-mobile-app-builder-platforms-deliver-the-fastest-time-to-value-for-distributed-remote-teams) [Show MoreShow Less](javascript:void(0);)