--- title: CyberMaxx Reviews meta\_title: 'CyberMaxx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how CyberMaxx works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 39 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### CyberMaxx Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [(4 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CyberMaxx ##### 1. SOC Services Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [ See 4 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you like about CyberMaxx? Simple and thorough. SOC has exceeded expectations. ##### 2. Alert Management Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you like about CyberMaxx? I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabi ##### 3. Continuous Monitoring Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ##### 4. Customer Support Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne CJ Clyde J. Mid-Market (51-1000 emp.) 5.0/5 "Comfort of knowing someone has your back!" What do you like about CyberMaxx? The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipto ##### 5. Immediate Response Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ### Top Cons or Disadvantages of CyberMaxx ##### 1. Communication Issues Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you dislike about CyberMaxx? Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occas BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert ##### 2. Inefficient Alert System Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you dislike about CyberMaxx? There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved. BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/26/2022 "MaxxMDR greatly tightens up operational security posture" 5/5 What do you like best about CyberMaxx? Hands off co-management of the product, great support, easy escalation if needed. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Overall reporting could be improved, More integration between EDR and SIEM reporting, EDR modules are expansive which makes it difficult to understand modules needed when purchasing, Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Improved overall operational security posture against endpoint threats such as ransomware. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/26/2022 "Happy customer that is continually satisfied." 5/5 What do you like best about CyberMaxx? The CyberMaxx MDR solution is easily integrated while relatively low cost. The CyberMaxx team continually reviews their solution's capabilities and addresses needs as they arise. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? I would like to see a virtualized MDR solution where network closets are small or non-existent. This allows for an extremely small footprint that allows for better integration. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? MDR is a first-line defense solution capable of filtering most of the network traffic not analagous to our business need. This allows for concentration in other areas of infosec discipline. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/12/2022 "Have been happy with CyberMaxx" 5/5 What do you like best about CyberMaxx? Any time we have needed any assistance their customer service has been top-notch. Ease of use, Customer Service, Added Protection Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? The new SIEM portal seems to be about a day behind on the logs. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Cyber Security and protection. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/27/2022 "CyberMaxx is a great resource" 4/5 What do you like best about CyberMaxx? We have a small security team, and CyberMaxx gives us 24/7 monitoring of our environment. A true partner for developing an incident response program. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? It's hard to find anything to dislike other than occasionally, the alerts sent do not contain the information needed to do further research. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx MDR expands our team allowing us to have continuous monitoring of our environment. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Amie W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amie W.") AW Amie W. IT Director Enterprise (\> 1000 emp.) 7/25/2022 "Great resource" 5/5 What do you like best about CyberMaxx? The response time for the alerts is excellent. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? We are unable to review the detail of the alerts. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? They are monitoring our log files. We don't need an additional employee where that is their primary role. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") AI Verified User in Insurance Mid-Market (51-1000 emp.) 7/28/2022 "CyberMaxx Delivers" 4.5/5 What do you like best about CyberMaxx? CyberMaxx delivers the quality expertise that we were looking for in this area. Quick response times to alerts, questions, and inquiries make them top in their field on this product. They learn and understand the needs of their customers. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? I don't always like the turnover rate, but it is the nature of this business. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? They are a trusted partner and a great extension of our team. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic AL Arthur L. Volunteer Small-Business (50 or fewer emp.) 9/25/2020 "It deals with behavior analytics and incident management." 5/5 Describe the project or task CyberMaxx helped with: CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com. What do you like best about CyberMaxx? CyberMaxx Managed Security Service is an excellent service to deal with sudden incidents and to provide the proper security to the system. Its managing abilities are commendable in providing the unlimited benefits of behavior analytics. The control on system and incidents is very accurate in giving the up to the mark quality. The tool is beneficial for making the quick decision for implementation and its services are very reliable in controlling the incident details. Moreover, the application provides a flexible blacklisting and whitelisting feature. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? This application is unable to manage the Malware attacks and we are very helpless in dealing with such situations. So, making new progression can solve the problem and it needs a lot of time while managing other security systems. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx Managed Security Service is a very well-developed program in managing the security within our system. The security protocols are fulfilled with great responsibility and we can manage the vulnerabilities with confidence. Nothing can relate to its backing up the system with great support and help to blacklist the unwanted material. Its approach is very comprehensive and we can manage the system within a few minutes. So, the support and management provided by this application is commendable. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite JS Jericho S. Enterprise (\> 1000 emp.) 1/4/2021 "2nd Review: Trusted Partner" 5/5 Describe the project or task CyberMaxx helped with: Continued Support Review collected by and hosted on G2.com. What do you like best about CyberMaxx? Cybermaxx has earned the trust and plays a major role within the Information Security program. Without their continuous support, we would be overwhelmed with all the noise of managing the SIEM and IDS/IPS. Additionally, Cybermaxx is ready in an instant to work with us during any potential incident. Finally, their managed services they provide has become more than a partner relationship but at part of the internal team. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? I currently have no dislikes for Cybermaxx. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Consolidation of services. Reduces the overhead in having a large scale security operations center. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Utilities](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Utilities") GU Verified User in Utilities Mid-Market (51-1000 emp.) 11/1/2019 "Best MSSP we've ever had!" 5/5 Describe the project or task CyberMaxx helped with: Cybermaxx has been our MSSP for several years now. They have responded far faster than our 2 previous companies. Review collected by and hosted on G2.com. What do you like best about CyberMaxx? FAST response AND personal service. Some competitor's discourage calling the SOC and wanted use to go through a TAM. Cybermaxx is much more flexible than some of the larger MSSP companies. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Not as comprehensive as some MSSPs. Such as endpoint management (quarantine endpoint when detected known threat.) Review collected by and hosted on G2.com. Recommendations to others considering CyberMaxx: Talk openly about your concerns and use cases. If you have a current MSSP, put Cybermaxx in-line with the competitor so you can see what your current MSSP is not detecting or alerting on. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Faster detection of threats. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ## Top-Rated Alternatives [ ![Sophos MDR](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sophos MDR") Sophos MDR 4.7/5(506) ](https://www.g2.com/products/sophos-mdr/reviews) [ ![Huntress Managed EDR](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Huntress Managed EDR") Huntress Managed EDR 4.8/5(890) ](https://www.g2.com/products/huntress-managed-edr/reviews) [ ![CrowdStrike Falcon Endpoint Protection Platform](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "CrowdStrike Falcon Endpoint Protection Platform") CrowdStrike Falcon Endpoint Protection Platform 4.6/5(441) ](https://www.g2.com/products/crowdstrike-falcon-endpoint-protection-platform/reviews) [ View All Alternatives ](https://www.g2.com/products/cybermaxx/competitors/alternatives) ##### Categories on G2 [Managed Detection and Response (MDR)](https://www.g2.com/categories/managed-detection-and-response-mdr) ##### Explore More [Snowflake vs ClickHouse for an analytics team: which is worth the setup cost when query volume is high?](https://www.g2.com/discussions/snowflake-vs-clickhouse-for-an-analytics-team-which-is-worth-the-setup-cost-when-query-volume-is-high)[Best CPaaS system for mobile development](https://www.g2.com/discussions/best-cpaas-system-for-mobile-development)[AnnounceKit vs LaunchNotes vs Beamer for a SaaS product team comparing release notes management platforms: which makes it easiest to communicate product updates in a way that actually drives customer engagement?](https://www.g2.com/discussions/announcekit-vs-launchnotes-vs-beamer-for-a-saas-product-team-comparing-release-notes-management-platforms-which-makes-it-easiest-to-communicate-product-updates-in-a-way-that-actually-drives-customer-engagement%20) [Which retail task management apps are mobile-friendly enough for store associates to view and complete tasks on their phones during a shift?](https://www.g2.com/discussions/which-retail-task-management-apps-are-mobile-friendly-enough-for-store-associates-to-view-and-complete-tasks-on-their-phones-during-a-shift)[What are the best co-browsing platforms for support agents who need to guide customers through complex checkout and form processes in real time?](https://www.g2.com/discussions/what-are-the-best-co-browsing-platforms-for-support-agents-who-need-to-guide-customers-through-complex-checkout-and-form-processes-in-real-time)[Pros and Cons Details](https://www.g2.com/products/cybermaxx/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)