--- title: CyberMaxx Reviews meta\_title: 'CyberMaxx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how CyberMaxx works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 39 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### CyberMaxx Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [(4 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CyberMaxx ##### 1. SOC Services Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [ See 4 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you like about CyberMaxx? Simple and thorough. SOC has exceeded expectations. ##### 2. Alert Management Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you like about CyberMaxx? I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabi ##### 3. Continuous Monitoring Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ##### 4. Customer Support Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne CJ Clyde J. Mid-Market (51-1000 emp.) 5.0/5 "Comfort of knowing someone has your back!" What do you like about CyberMaxx? The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipto ##### 5. Immediate Response Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ### Top Cons or Disadvantages of CyberMaxx ##### 1. Communication Issues Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you dislike about CyberMaxx? Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occas BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert ##### 2. Inefficient Alert System Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you dislike about CyberMaxx? There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved. BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert RS Ryan S. CIO Mid-Market (51-1000 emp.) 11/14/2022 "Cybermaxx - setting the bar for an MSSP" 5/5 What do you like best about CyberMaxx? The overall experience that my team had with Cybermaxx has been nothing short of phenomenal. They offer a white glove approach to an industry that has been anything but. From the first contacts with Cybermaxx I had faith that we were in the right hands. Their boutique-style approach is exactly what we needed - something that separates them from other companies. I know that with Cybermaxx I'm not just another customer, I know that my company matters to them. Status: In Moderation Edit Review Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Cybermaxx is still growing fast- Their reporting platform has improved since our first days with Cybermaxx. I am thankful with how transparent and communicative they are. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? They are my information security team. My company does a lot of M&A activity and they have been paramount in being able to adapt to our ever changing needs. I feel very confident with our decision to choose Cybermaxx. We found a great partner! Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Oil & Energy](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Oil & Energy") AO Verified User in Oil & Energy Mid-Market (51-1000 emp.) 8/29/2023 "Sleep at night knowing that experts are watching for you." 4.5/5 What do you like best about CyberMaxx? Expert staff continue monitoring after normal business hours Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Requires agents and logging from criticial servers that I see as another vector but outweighed by the beneft of the service. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Insight into security events is extended beyond normal business hours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Keith M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Keith M.") KM Keith M. Director, Information Security Enterprise (\> 1000 emp.) 7/21/2022 "Cybermaxx is my Gold Standard!" 5/5 What do you like best about CyberMaxx? Cybermaxx allows me to get a good night sleep because I know that an experienced team of cyber professionals is monitoring my systems 24/7/365. They are an extension of my InfoSec team at a fraction of the cost and the alerts are actionable, not noise. Alerts are immediate and they will assist in the remediation. I get a robust monthly Threat Briefing that shows alerts, detections, tickets, and incidents which I can share with our Security Committee. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? There are no downsides. Everything Cybermaxx does is top-notch and I use their service as a Gold Standard to compare other MSSP against. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? My staff of 2 cannot monitor our systems 24/7 nor do they have the bandwidth to analyze detections and recognize threats so using Cybermaxx as an extension of my staff makes complete financial sense. Review collected by and hosted on G2.com. Show More 1/21/2024 Current UserValidated ReviewerSource: Organic ![Melissa L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Melissa L.") ML Melissa L. Director, Cybersecurity GRC Enterprise (\> 1000 emp.) 9/28/2022 "CyberMaxx, a trusted partner, not a vendor" 5/5 What do you like best about CyberMaxx? I cannot speak more highly of my organization's relationship with CyberMaxx. They have been a dedicated and trusted partner of our organization for over three years now. Since contracting, they have frequently gone above and beyond to support our organization. CyberMaxx assisted us with a massive security incident, bringing resources onsite and remote support, even when they were not under contract. During our contract renewal, they were transparent, fairly priced and produced multiple pricing models for our consideration. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? There is nothing I truly dislike about the CyberMaxx service offerings or their partnership with my organization. There were some natural growing pains that came with transitioning to an outsourced MSSP, but overall we have been thrilled. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx has allowed us to enhance our threat detection and response capabilities while also meeting compliance requirements. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic JG Jeff G. Chief Information Officer Enterprise (\> 1000 emp.) 8/18/2022 "Excellent service, responsive and knowledgeable team, solid value, trusted leadership" 5/5 What do you like best about CyberMaxx? The Cybermaxx MDR service has been in use at our organization for over 8 years. I call it the "backstop" because many times it has caught activity that was undetected by the other layers of solutions in place. Cybermaxx staff notifies our team 24/7 with information that is timely, relevant, and actionable. False alerts are rare, and our requests are promptly enacted by the Cybermaxx team. Pricing is excellent with the agreement terms we were provided by Tennessee Hospital Association. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? No dislikes. Cybermaxx is one of the few IT vendors who delivers what it promises, and consistently exceeds expectations. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Malicious websites or sites that share addresses with compromised sites are blocked, and suspicious activity on any server or endpoint is reported immediately. Having a third party monitor and report this information allows our senior resources to focus on issues that require attention. This service costs a fraction of what it would cost our team to do it at the same level. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Banking](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Banking") AB Verified User in Banking Mid-Market (51-1000 emp.) 7/21/2022 "Longtime client of CyberMaxx." 5/5 What do you like best about CyberMaxx? Their SOC team is by far the best thing about CyberMaxx. Their SOC support team is very responsive. I've never been told no for special requests of custom reports or when I have thrown them a curve ball. They take the time to follow up if a question or request takes longer than anticipated. They do a great job of establishing expectations. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? I am struggling to provide a dislike of CyberMaxx. The only thing I could say is that I wished they did not have as much turnover for relationship managers or sales-related staff. I understand it is the nature of the beast when it comes to sales or relationship managers. Honestly, I've had this issue with every vendor. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Within CyberMaxx's MDR umbrella, use the SIEM and the VDR solutions. When I started with the company, I brought CyberMaxx to the table to address various security gaps. I am not done with bringing more of their services to the table. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") UH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 7/20/2022 "CyberMaxx is an amazing partner in the MDR space" 5/5 What do you like best about CyberMaxx? 1) The Cybermaxx hardware, regardless of iteration we've put into production, has proven to be extremely durable in nature, rarely requiring intervention 2) The staff is extremely proactive, knowledgeable and helpful on a day to day basis 3) The installation of the hardware is very intuitive and can integrate into almost any network node you want to keep secure Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? The port density on some of the models could be better. With our rack space at a premium, it'd be helpful if the devices could be created with a higher port density in mind. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Cybermaxx detects and alerts on nefarious network activity at various points throughout our network. They proactively warn us if any untoward activity is detected and also provide our SIEM services that allow us to take a deep look into our logging. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/26/2022 "Cybermaxx provides a terrific MDR experience" 4/5 What do you like best about CyberMaxx? Cybermaxx provided a fast pain free rollout of Crowdstrike to all our endpoints in less than 3 weeks. They manage and triage all the alerts and provide us with actionable events to work on. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Cybermaxx reporting and dashboards outside of the crowdstrike environment are a little behind in functionality but they are working to update those. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? We have a small security team, they help us by watching the environment to make sure we have our configuration correct, adding IOCs timely and then sifting through all the alerts providing us with actionable events we need to look at. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/30/2022 "A Trusted Partner" 4.5/5 What do you like best about CyberMaxx? They have been dedicated to our success. They are reliable, trustworthy, and always available when we need support. They provide a dedicated and always available account rep, and are there for any issue we are experiencing. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? There is very little I dislike, but if I were to call out one thing, it would be some mutual growing pains as we experienced when first bringing CyberMaxx on-board. Once on-board, it has been seamless. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? They are continually helping to ensure to security of our patient's data, and the confidentiality, integrity and availablity of the systems that provide treatment, payment and operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 7/20/2022 "CyberMaxx has been a great partner in keeping our environments secure" 5/5 What do you like best about CyberMaxx? Involvement in playbook for incident response Quick response times when incidents occur Detailed incident reports Flexibility with EDR vendors Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Limited response actions (using CrowdStrike) - CyberMaxx can only isolate hosts and/or run scans using a third-party tool (Microsoft Safety Scanner) Alarm portal is a bit clunky Would like to see reports on recent attacks across other customers Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? We do not have dedicated security analysts. Bringing on an MSSP like CyberMaxx was more cost-effective. We feel more secure not having to worry about the unknown. Review collected by and hosted on G2.com. 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