--- title: CyberMaxx Reviews meta\_title: 'CyberMaxx Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 39 reviews by the users' company size, role or industry to find out how CyberMaxx works for a business like yours. aggregate\_rating: rating\_value: 4.7 review\_count: 39 scale: '5' date\_modified: '2026-08-07' parent\_category: name: System Security url: https://www.g2.com/categories/system-security --- ### CyberMaxx Pros and Cons: Top Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [(4 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [(2 mentions)](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) ### Top Pros or Advantages of CyberMaxx ##### 1. SOC Services Users value the **exceptional customer experience** from CyberMaxx's SOC Services, enhancing their cybersecurity capabilities and collaboration. [ See 4 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473633&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you like about CyberMaxx? Simple and thorough. SOC has exceeded expectations. ##### 2. Alert Management Users value the **clear and regular communication** and efficient alert handling from CyberMaxx, enhancing operational confidence. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473629&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you like about CyberMaxx? I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabi ##### 3. Continuous Monitoring Users commend CyberMaxx for its **24/7 continuous monitoring** , ensuring prompt issue resolution and effective cybersecurity management. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473605&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ##### 4. Customer Support Users value the **clear and responsive customer support** of CyberMaxx, enhancing communication and alleviating confusion effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=1797121&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you like about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've ne CJ Clyde J. Mid-Market (51-1000 emp.) 5.0/5 "Comfort of knowing someone has your back!" What do you like about CyberMaxx? The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipto ##### 5. Immediate Response Users praise CyberMaxx for its **immediate response** , ensuring 24/7 support and effective problem handling without delays. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473614&qs=pros-and-cons#reviews) See Related User Reviews ![Joe H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joe H.") JH Joe H. Enterprise (\> 1000 emp.) 4.5/5 "Highly Skilled Team and a Great Experience with Cybermaxx" What do you like about CyberMaxx? CyberMaxx is an outstanding cybersecurity partner, consistently delivering top‑tier Managed Detection and Response services supported by an exceptiona RR Riyad R. Enterprise (\> 1000 emp.) 4.5/5 "Reliable 24/7/365 Monitoring with Immediate Actions" What do you like about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support imme ### Top Cons or Disadvantages of CyberMaxx ##### 1. Communication Issues Users experience **communication issues** with CyberMaxx, leading to frustration and delays in addressing concerns effectively. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473595&qs=pros-and-cons#reviews) See Related User Reviews ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. 5.0/5 "Outstanding Communication and Swift Alert Management" What do you dislike about CyberMaxx? Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occas BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert ##### 2. Inefficient Alert System Users feel the **inefficient alert system** causes frustration due to repeated notifications and poor communication post-merger. [ See 2 mentions ](https://www.g2.com/products/cybermaxx/reviews?filters%5Bsentiment_snippet%5D=2473594&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Mid-Market (51-1000 emp.) 5.0/5 "Simple, Thorough, and a SOC That Exceeds Expectations" What do you dislike about CyberMaxx? There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved. BD Brian D. 2.5/5 "Reliable MDR with Room for Communication Improvement" What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alert BD Brian D. 1/27/2026 "Reliable MDR with Room for Communication Improvement" 2.5/5 What do you like best about CyberMaxx? I like CyberMaxx for their SOC, which is crucial for our operations. Their custom alerting is a helpful feature that keeps us informed about vulnerabilities. I appreciate the emails they send out regarding vulnerabilities and how they manage our environment. These features allow us to focus on other things, knowing that CyberMaxx can keep an eye on these important aspects for us. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? The communication would be a big key on improving. We were initially with Cybersafe and that merged into CyberMaxx and some of the communication/alerts have lacked since. There are times where we feel like we have talked about certain scenarios a couple times now and it's still not where we want it. Can be frustrating at times. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx manages our environment, providing 24/7 SOC, reporting, and threat intelligence, letting us focus on other tasks. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller AR Aaron R. Small-Business (50 or fewer emp.) 3/2/2026 "Seamless Penetration Testing with CyberMaxx" 5/5 What do you like best about CyberMaxx? I find CyberMaxx's penetration testing services to be affordable and appreciate their experienced engineers who are both understanding and knowledgeable. They're very quick to respond and consistently deliver accurate results. The team is easy to work with, has a solid understanding of the technology they're testing, and doesn't overwhelm us with false positives. I also value their ability to perform tests and deliver results quickly, which helps us meet our timelines. Additionally, the initial setup was seamless. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? I do not have any negative feedback. The process was seamless. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx offers affordable penetration testing with knowledgeable engineers, delivering quick, accurate results without false positives. They understand the customer side, adapt to timelines, and maintain professionalism, unlike rigid and expensive competitors. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller RR Riyad R. Senior Security Engineer Enterprise (\> 1000 emp.) 2/12/2026 "Reliable 24/7/365 Monitoring with Immediate Actions" 4.5/5 What do you like best about CyberMaxx? I appreciate CyberMaxx because it monitors our environment 24/7/365 and handles problems right when they happen. They provide first-level support immediately, then send issues to us to investigate without any delays. I also like that they're reliable, and I can count on them to monitor our environment effectively. They're right to the point and work effectively, which makes the whole process straightforward. We switched from another product because CyberMaxx offers better monitoring and takes action, unlike our previous product that merely alerted us. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? If they can have SIEM engineers as part of their staff, it would be very helpful to manage client's SIEMs. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? I use CyberMaxx for 24/7/365 monitoring. It processes first-level support without delays and elevates issues for further investigation, unlike prior products that only alerted. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller ![Seth T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Seth T.") ST Seth T. Information Security Analyst II 1/28/2026 "Outstanding Communication and Swift Alert Management" 5/5 What do you like best about CyberMaxx? I really appreciate the clear and regular communication that CyberMaxx provides. Having an open line of communication to our SOC is something we've never had before, and it helps alleviate any pain points and confusion that may arise on either side. I also like the speed at which they handle alerts. The communication, the English-speaking analysts, and the overall reputation of CyberMaxx were key reasons for switching from our previous provider. Plus, the initial setup was extremely easy. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Sometimes the ticket system doesn't allow submission. When entering a ticket, the submit button doesn't work - but this only happens on the rare occasion. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? I use CyberMaxx for managed SOC, covering after-hour alerts and providing an extra set of eyes. It ensures clear communication, easing confusion, and rapidly handling alerts. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: G2 invite on behalf of seller GV Gabriel V. Customer Care Specialist Enterprise (\> 1000 emp.) 11/20/2025 "CyberMaxx: Seamless Cybersecurity with Proactive Management" 5/5 What do you like best about CyberMaxx? I find CyberMaxx to be an exceptional solution for organizations that prioritize cybersecurity and customer data protection. What truly impresses me is the platform's ability to balance robust enterprise-grade security with a remarkably user-friendly interface. This intuitive design makes monitoring threats, organizing sensitive customer records, and reviewing access logs seamless and thoughtfully executed. The customer data management tools are particularly strong, with organized data, straightforward permissions configuration, and complete visibility into access details. The audit trails and reporting features significantly streamline compliance tasks, making them efficient and less burdensome. Another standout feature is the platform's proactive security approach, which helps teams identify patterns and potential risks before they escalate. I appreciate the reliability of its performance, characterized by fast load times and minimal downtime. Furthermore, CyberMaxx offers transparency in communicating security events and system updates, which instills confidence that our customer data is continuously protected and monitored. The ease of setup, requiring minimal effort, coupled with platform management that is direct and to the point, greatly enhances the overall experience. Moreover, the emphasis on mutual workload reduction and teamwork efficiency is notable. Altogether, CyberMaxx provides an excellent balance of usability, security, and dependable data management, making it a strong choice for safeguarding sensitive information without imposing complex workflows. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Improving data lifecycle policies! Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? I use CyberMaxx to enhance data security with an intuitive interface, simplifying threat monitoring, data management, and compliance. It proactively identifies risks, ensuring reliable performance and transparent updates, making cybersecurity efficient and manageable. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Package/Freight Delivery](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Package/Freight Delivery") AP Verified User in Package/Freight Delivery Mid-Market (51-1000 emp.) 2/3/2026 "Simple, Thorough, and a SOC That Exceeds Expectations" 5/5 What do you like best about CyberMaxx? Simple and thorough. SOC has exceeded expectations. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? There were initial issues with alerts creating new emails instead of adding on to each other, but that has since been resolved. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Alert fatigue. Cybermaxx filters down the hundreds/thousands alerts and only forwards me the most important. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: G2 invite on behalf of seller CJ Clyde J. Senior Enginer of Emd Users Services Mid-Market (51-1000 emp.) 1/6/2025 "Comfort of knowing someone has your back!" 5/5 What do you like best about CyberMaxx? The whole team is just amazing. We work together as a team. Arthur Alves is my lead guy and stays in contact with me. Dustin Del Rio and Keith Tipton are always helpful and patient. Everyone is patient and explains so you have a sense of relief. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? Have not found any. My life has be more at ease. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? Keeping us protected from unwanted threats. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 8/30/2023 "A trusted MDR partner" 4.5/5 What do you like best about CyberMaxx? Gives a good comfort level that the service will allow staff to stay focused on existing operational activities and new initiatives that reduce risk in other areas or otherwise add value. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? The flexibility in services is both a pro and a con as it's less prescriptive at times than other vendors, but as a result provides customers what they need/want. Other vendors I've worked with in the past have a defined approach at assessing level of coverage, implementing, and walking you through the entire process to ensure coverage of all assets. In our specific case, the contract that was executed dictated their implementation approach, so I don't know if any of that had been done prior (I suspect it wasn't). Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? - Allows InfoSec, CorpIT, and Engineering to remain focused on existing operational activities and new projects that add value or otherwise reduce risk. - Reduces need of “specialized knowledge” (only some of which we already have) - Security Incident and Event Monitoring - Threat Intelligence integration into SIEM (Detect possible attempts to compromise through behavioral analysis) - Threat Hunting (Detect presence of things in the environment that will lead to a compromise) - Security Configuration Management - Business Continuity / Disaster Recovery Testing - Digital Forensics (Understand the contributing factors to a compromise after it’s happened to ensure CyberInsurance payout) - Cost to build out similar capabilities internally are likely to exceed the value provided by CipherTechs. A good chunk of staff and tool augmentation along with training would need to be considered Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic MV Michael V. Enterprise (\> 1000 emp.) 9/18/2023 "Excellent MSSP" 5/5 What do you like best about CyberMaxx? We like how CyberMaxx allows us to customize the service we recieve and not use canned services. The team is approachable and easy to work with providing us with world class service. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? nothing we dislike at this time. The team is easy to work with and gets on calls with us when needed. Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? CyberMaxx monitor's our security alerts after hours and assists with clearing out false positives allowing us to focus on real world alerts. They also are instrumental in SIEM and EDR operations. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Small-Business (50 or fewer emp.) 10/26/2023 "Personalized and Flexible" 5/5 What do you like best about CyberMaxx? Having a personal contact with the lead for our team is a strong differentiating factor in other services. If we have a specific need, I know our lead can reach into a strong bench security specialists to help solve unique issues. Review collected by and hosted on G2.com. What do you dislike about CyberMaxx? there is high turnover in our team that may cause newer team members to not fully understand the nuances of our non-standard enviornment Review collected by and hosted on G2.com. What problems is CyberMaxx solving and how is that benefiting you? 24x7 support, strong direct to client relationships, standard security alerts allowing us to change and grow our internal processes. Review collected by and hosted on G2.com. 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