# Cybereason Services Reviews **Vendor:** Cybereason **Category:** [Threat Hunting Services Providers](https://www.g2.com/categories/threat-hunting-services) **Average Rating:** 4.2/5.0 **Total Reviews:** 5 ## About Cybereason Services The Cybereason platform is powered by a custom-built in-memory graph, the only truly automated hunting engine anywhere. It detects behavioral patterns across every endpoint and surfaces malicious operations in an exceptionally user-friendly interface. ## Cybereason Services Reviews ### 1. Responsive sensor, Improving support **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan E. | Enterprise (> 1000 emp.) **Reviewed Date:** September 27, 2023 **What do you like best about Cybereason Services?** The TAM team has been super helpful and responsive. Our customer success manager has been amazing always going above and beyond to help address any issues that we run into or any feature request that we may have, Dani is awesome. **What do you dislike about Cybereason Services?** There has been some recent reaglignment in the company that had us concerned with the future of company, however they are showing that these changes have been thought out and seem to be for the better of the company. The overall dashboard is a little rough, but they have listened to the customers through RFC and are working to make this a better experience **Recommendations to others considering Cybereason Services:** Cybereason is a strong up and coming EDR, MDR, XDR tool. When testing Cybereason we compared it to a few other vendors. Cybereasons detected and prevented attacks during the testing as well or better then all the others tested. They have a strong team structured around supporting the customer that out matches all other vendors we tested. If you are looking for an EDR/XDR tool, enterprise level protection for your company you need to bring them on now while they are still affordable. Very soon they will have completed all the fine tuning from the feedback they take to heart from their customer and they are going to be amongst the top enterprise solutions. **What problems is Cybereason Services solving and how is that benefiting you?** The Cybereason EDR sensor has been very useful in our enivronment when matched with our montioring settings and alert review process this tool has been very responsive. Although we have had several false positives this is expected by our team due to alert settings and that we prefer to have a little extra noise in the environment to help us verify and stay alert. ### 2. Generally good, but they've been holding out for nearly a year on us. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Cybereason Services?** I feel generally well-supported by Cybereason's teams (technical and otherwise). Their engineers, especially, show their expertise in analyzing threat actors and malware. **What do you dislike about Cybereason Services?** Cybereason has been going through a bit of a transition, either in leadership or in goals, so some things have fallen through the cracks. Certain, promised features have not been implemented in our platform yet, and our subscription is proving difficult to change. **Recommendations to others considering Cybereason Services:** If you are looking at Cybereason, you should start with a demo. Also, get a clear response on what you are getting for your subscription, and think ahead to a year's length. Your first year of Cybereason will help you settle in and figure out if Cybereason can actually deliver on what you need. **What problems is Cybereason Services solving and how is that benefiting you?** As a whole, Cybereason is a knowledgeable and experienced organization. They have strong leadership, and their support teams are usually helpful for questions or troubleshooting. However, one service request has been ignored for nearly a year, and they will not reply to it. This is in contrast to their normally open and prompt communication, and we are pulling teeth to get this up the line. ### 3. Awesome EDR Product! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2023 **What do you like best about Cybereason Services?** Email notifications when there is an infection identified in a device **What do you dislike about Cybereason Services?** Cost. Could be a little more reasonable in price. **Recommendations to others considering Cybereason Services:** Look at what you need and see if the services will meet all of your needs and your expectations in order to properly defend your organization from threats. **What problems is Cybereason Services solving and how is that benefiting you?** It allows us to see when a computer is infected and provides the name of the device - enabling easy identification of the device to remedy the issue if the product hasn't already resolved the issue on it's own. ### 4. Great EDR platform best built for single organization usage **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Cybereason Services?** Protection services work well. Available response actions are effective. Support is ready and available to help with most issues. **What do you dislike about Cybereason Services?** Sometimes support can take time or response, however it is understandable given the complexity of some issues that we've presented. Multi-tenant capabilities leave something to be desired, however it is workable. **Recommendations to others considering Cybereason Services:** Cybereason works very well for Single Organization use. Multi-tenant capabilities leave much to be desired, however support has been very helpful at working with us to be sure that their offering meets our needs. **What problems is Cybereason Services solving and how is that benefiting you?** Cybereason is a very effective tool at protecting EndPoints and for investigating detected suspicious/malicious activity. It gathers a large amount of data and provides an easy-to-use GUI to view/investigate that data. ### 5. A comprehensive EDR Solution to defend against malwares **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2022 **What do you like best about Cybereason Services?** Powerful ML capabilities, Simple User Interface, and easy deployment. **What do you dislike about Cybereason Services?** The frequent outages of the Technology infrastructure and lack of swift support **Recommendations to others considering Cybereason Services:** Would definitely recommend the Cybereason platform to any organization irrespective of the industry to protect against cyber attacks. **What problems is Cybereason Services solving and how is that benefiting you?** Cybereason is being used an EDR solution in our organization and has helped in detecting and removing various ransomware. ## Cybereason Services Discussions - [What is Cybereason Services used for?](https://www.g2.com/discussions/what-is-cybereason-services-used-for) - [View Cybereason Services pricing details and edition comparison](https://www.g2.com/products/cybereason-services/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+08%3A14%3A42+-0500&secure%5Bsession_id%5D=c0bd640b-9ea9-45c4-b226-418a30ad108e&secure%5Btoken%5D=93f293cd408d682e09738b05363a804e94d8aae7b5ad7e5b7038408d392ef22f&format=llm_user) ## Cybereason Services Features **Planning** - Needs Assessment - Resource Allocation - Stayed within Budget - Statement of Work - Best Practices **Generative AI** - AI Text Generation - AI Text Summarization **Delivery** - Technical Expertise - Met Deadlines - Meeting Management - Project Updates - Scope Management - Roll-out **Team Quality** - Change Management Skills - Executive Presence - Vertical Expertise - Technology Partnerships ## Top Cybereason Services Alternatives - [SHI](https://www.g2.com/products/shi/reviews) - 4.7/5.0 (116 reviews) - [7 Layer Solutions](https://www.g2.com/products/7-layer-solutions-inc-7-layer-solutions/reviews) - 4.8/5.0 (68 reviews) - [InfoObjects](https://www.g2.com/products/infoobjects/reviews) - 4.9/5.0 (60 reviews)