Cybereason Managed Detection and Response Reviews & Product Details

Cybereason Managed Detection and Response (MDR) is a comprehensive, fully managed security solution that provides organizations with 24/7 proactive threat hunting, detection, and remediation services. Leveraging the Cybereason Defense Platform and a dedicated Security Operations Center (SOC), this service offers deep visibility into malicious operations (MalOps™) across all network endpoints, enabling rapid identification and neutralization of cyber threats. Key Features and Functionality: - Continuous Monitoring: Provides round-the-clock surveillance of network activities to detect and respond to threats in real-time. - Rapid Threat Detection and Response: Achieves industry-leading response times, detecting threats in under one minute, triaging within five minutes, and remediating in less than thirty minutes. - MalOp™ Severity Scoring: Utilizes a proprietary scoring system to prioritize threats based on severity, ensuring critical issues are addressed promptly. - Proactive Threat Hunting: Employs advanced techniques to identify and mitigate potential threats before they can cause harm. - Flexible Deployment: Offers scalable solutions suitable for organizations of all sizes, with deployment operational in hours, not days. Primary Value and Problem Solved: Cybereason MDR addresses the challenges organizations face in managing complex cybersecurity threats, especially those lacking extensive in-house security resources. By providing expert-driven, continuous monitoring and rapid response capabilities, it enhances an organization's security posture, reduces alert fatigue, and streamlines security operations. This service effectively mitigates the risk of breaches, allowing organizations to focus on their core business activities with confidence in their cybersecurity defenses.

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Cybereason

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Cybereason Managed Detection and Response Community

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Sarah Clow

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User Insights

Average based on 11 real user reviews.

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Verified User in Electrical/Electronic Manufacturing

Enterprise (> 1000 emp.)

7/30/2025

"MDR at its best"

4.5/5

What do you like best about Cybereason Managed Detection and Response?

Cybereason MDR is one of the best MDRs available on the market, and at this price, it is the best one.

Cybereason has advanced capabilities compared to old traditional antivirus software. It does not rely on the antivirus database that detects known malware, but also includes a heuristic approach with artificial intelligence capability.

The dashboard is designed well and known as the EPP overview, where you can see what's happening in your organization. The malware was detected and resolved one with the trends and graphics data.

It has the capability to take action without human interaction. We can define our policies for that and decide for what type of malware, what action needs to be performed.

They have a global SOC support team that is available 24x7 for any query. If you are not able to identify the root cause, then the team will help you to find it and fix it as well. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

The false positive should be reduced. They need to update their technology to reduce it.

The Global SOC team is very good, but at the local support level, the engineers are not that good. Review collected by and hosted on G2.com.

What problems is Cybereason Managed Detection and Response solving and how is that benefiting you?

Cybereason MDR is our defense to protect our end-user devices and servers from any type of malware and virus-based cybersecurity attack. It is installed on every end-user device and takes action to protect and detect cyber threats.

It has a lot of capabilities to detect almost all types of malware-based attacks. Using the latest technologies with heuristic and AI-based approaches, it is helping our organization from security-based attacks. It has a lot of policies, such as malware protection, fileless protection, exploit protection, behavioural protection, anti-ransomware protection, app control, and a lot more. In these policies, we can defile, if we want to, only detect, or protect, or disinfect, or prevent the systems from this attack.

Apart from these features, we have the option to block any IP, domain, or hash function. This feature helps us to decide if we do not want our users to install certain software.

The Global SOC team of Cybereason is very helpful, as they are always available 24/7 to help you with any issue. They help us to find the root cause and also help to fix the infection. Review collected by and hosted on G2.com.

Amy C.

SDR/BDR Manager at Centage

Mid-Market (51-1000 emp.)

11/28/2024

"Cyberreason at Carbon Black"

4/5

What do you like best about Cybereason Managed Detection and Response?

It is a very helpful EDR tool to protect our environment and endpoints from threats. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

I like how easy it is to use and deploy, I dislike that it gives a lot of false positives. Review collected by and hosted on G2.com.

Karl P.

Mid-Market (51-1000 emp.)

9/29/2023

"Cybereason MDR Service"

5/5

What do you like best about Cybereason Managed Detection and Response?

I like the quick response time, especially useful when we are out of the office due to a holiday etc. Great that they can quarantine files/isolate machines for us before they become a bigger problem and a threat to the rest of the network. It is a great service for someone with a small IT department who does not have a dedicated team of security experts. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

There has been a time where we were under the impression that they will investigate a threat but did not until we asked them about it. I'm not sure what exactly happened there. Only happened once. Review collected by and hosted on G2.com.

What problems is Cybereason Managed Detection and Response solving and how is that benefiting you?

The MDR offering from Cybereason has been a painless service and an excellent piece of mind. They are quick to investigate and offer insight on Malware/Malop alerts. The team is pretty knowledgeable when we ask them general questions as well as investigating specific alerts for certain files etc. They can also quarantine files and isolate machines leaving me with more time to work on other things. Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

12/15/2023

"Cybereason Managed Detection and Response"

4.5/5

What do you like best about Cybereason Managed Detection and Response?

The recent changes to the Management Console provide a location for our SOC Analysts to work from day-to-day. But, it also provides our Senior Leadership quick access to reporting. Managed Detect and Response comes in via email and phone call; the Mobile App only shows critical issues. Initial identification of threats by the Cybereason Global SOC has been helpful, they do then defer to Local SOC to review and verify. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

One of the biggest difficulties that we face is the occurrence of updates to the sensor and active probe versions. We tend to early adopt the management console and slowly rollout the sensor and active probe versions. While the management console has gotten better with updates to offline clients (prestaging the updates for offline endpoints to be deployed the next time they come online) however we continue to have issues with update throttling; deploying an update to 1,000 endpoints at a time will cause bandwidth issues on our 1 GB Internet (yes, I should know better). Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

4/15/2024

"Managed SOC suitable for all firms"

5/5

What do you like best about Cybereason Managed Detection and Response?

Their platform is easy to use and their service levels are top notch. They detect and respond to cyber incidents faster than any other MSSPs in the market Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

The technical reports need to made more readable to business audience Review collected by and hosted on G2.com.

Yuya O.

Enterprise (> 1000 emp.)

12/24/2023

"Cybereason MDR"

4/5

What do you like best about Cybereason Managed Detection and Response?

The SLA for MDR to present analysis results is short, and by the time incident response is initiated, rapid analysis results are available. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

As the environment gets more stabilized, MDR has much less opportunity to work, and the cost effectiveness goes down. Review collected by and hosted on G2.com.

Chandranna R.

Specialist IT infrastructure

Enterprise (> 1000 emp.)

9/28/2023

"Cybereason"

4.5/5

What do you like best about Cybereason Managed Detection and Response?

Cybereason is the platform providing signature and AI-based EDR/MDR/XDR security solutions. The automated hunting engine offers security solutions for malware, exploit protection, fileless protection, behavioral execution prevention, predictive ransomware protection, and app control. The user-friendly interface provides detailed information about malops and sensors. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

Thank you, support can still be fine-tuned. Review collected by and hosted on G2.com.

Samuel R.

Head of Cyber Security

Enterprise (> 1000 emp.)

9/20/2022

"Cybereason MDR is based on strong partnership with the highest expertise and quality of service"

5/5

What do you like best about Cybereason Managed Detection and Response?

The MDR is one of the best on the market, alerting in essential things that most of the other challengers may overlook and not take action.

The MDR is a 24x7 team and is eager to help in any need that the team may have. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

They are an ever-evolving company (which is excellent!) but some of the web UI needs an improvement (something I know they are doing). Right now with all the EDR/XDR/MDR things they are approaching every aspect of each one of these approaches and working to bring everything together. Review collected by and hosted on G2.com.

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

5/11/2023

"SOC analysts provide you will full story and remediation recommendations within a simple email alert"

5/5

What do you like best about Cybereason Managed Detection and Response?

Peace of mind that you will not miss a critical alert. Automatic prevention helps a bunch to triage those high-criticality alerts. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

Don't have any dislikes at this moment. We really enjoy the service. Review collected by and hosted on G2.com.

Parvez k.

Software Engineer

Enterprise (> 1000 emp.)

12/26/2021

"Best way to detects malicious activity as EDR."

5/5

What do you like best about Cybereason Managed Detection and Response?

One of the best tools helps us detect unwanted and malicious activity. Data is secure and easily accessible. The customization and integration part is also too significant that's why we can quickly deploy. Even the UI component is straightforward to understand complete functionality. Productivity is very high because most of the feature works asynchronously. Cybereason provides high-level security to my organization. Fast and Easy for operating. Immediate threat detection across all endpoints. We found comfort with the 24/7 service offering. Working with the SOC is straightforward. This is a good product with near-accurate time detection, and the overall service that I have received from Cybereason was just excellent. Review collected by and hosted on G2.com.

What do you dislike about Cybereason Managed Detection and Response?

As such, I did not face any critical issues. Some of the reporting could focus more on trending and overall risk versus the rest of the customers they monitor. But still, I love it. Review collected by and hosted on G2.com.

Recommendations to others considering Cybereason Managed Detection and Response:

If anyone is looking for a solution that makes your complete infrastructure threat-free, then go for it. Review collected by and hosted on G2.com.

What problems is Cybereason Managed Detection and Response solving and how is that benefiting you?

It diagnoses cyber attacks of our infrastructure against malicious activity. That's why our complete network is safe. In short, with the help of this solution, our life becomes stress-free. It's a time saver as well. They provide a broad scope of service. The best thing is our network is monitored and protected 24/7/365. Review collected by and hosted on G2.com.