Customerscore.io Reviews & Product Details

We’re your proactive customer success co-pilot. Customerscore.io helps SaaS companies prevent churn and uncover upsell opportunities by giving them a complete, real-time view of their user base. Instead of reacting to cancellations, our platform predicts churn before it happens—so you can step in early and drive retention. We calculate customer health scores using a 360° view of usage, behavior, and account signals. You’ll know which accounts need attention, which are ready to grow, and why—so your team can act with confidence. Our toolkit includes churn prediction models, upsell opportunity detection, automated playbooks, smart alerts, and customer segmentation—built for SaaS companies that want to scale without hiring a massive CS team.

Product Website

Seller

Customerscore.io

Discussions

Customerscore.io Community

Languages Supported

English

Product Description

Platform for Customer Success and RevOps managers, designed to help B2B SaaS companies monetize their user base - all on autopilot.

Overview by

Patrik Chalupa

Pricing

Pricing provided by Customerscore.io.

Start

Starting at €199.00

Per Month

View More Pricing Information

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Customerscore.io Integrations

(4)

Integration information sourced from real user reviews.

Customerscore.io Media

Customerscore.io Demo - Customers dashboard

The screenshot highlights customer segmentation, health scores, and trends, providing a comprehensive view of your user base.

The screenshot displays detailed insights for each customer, allowing you to view key information and track behavior. You can easily make notes or assign an agent

The screenshot features a scoring matrix that divides your user base into four segments.

Automate your email outreach with Playbooks—behavior-triggered workflows that react to changes in your SaaS user base. Whether it’s a drop in activity, a new upsell opportunity, or a churn risk, Playbooks help you engage the right customers at the right time, automatically.

Easily create and customize email templates with our built-in email builder. Add personalization using variables or merge tags to tailor each message to the recipient. Perfect for automated outreach or one-off campaigns—no coding needed.

Sync your data accross any platform. We teamed up with the tools you already use so you can start winning more clients immediately.

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Kristof A.

Country manager

Mid-Market (51-1000 emp.)

7/1/2025

"Data-driven customer success"

4/5

What do you like best about Customerscore.io?

Real‑time dashboards combined with intelligent scoring enable us to spot churn or upsell trends instantly. The HubSpot integrations make it plug‑and‑play. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing major—any small questions were resolved quickly by their team. Review collected by and hosted on G2.com.

Tomáš H.

Chief Business Development Officer

Small-Business (50 or fewer emp.)

4/17/2025

"Powerful tool for customer experience"

5/5

What do you like best about Customerscore.io?

CustomerScore.io is a great tool to improve customer experience of your clients. Thanks to various type of automations and segmentation options, we have been able to establish multiple touch points over the course of customer subscription to established higher engagement. Not only that, thats to actively reaching to customer prior the renewal, we have been able to significantly increase revenues via upgrades.

Easy to use, yet power tool which we love ! Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There is nothing to dislike at this point. Team is very supportive, providing stellar support and releasing new functions and features to enhance the experience with the platform. Review collected by and hosted on G2.com.

Václav H.

CEO & Founder

Small-Business (50 or fewer emp.)

7/8/2025

"Massive Upsell with Playbooks"

4.5/5

What do you like best about Customerscore.io?

Playbooks helped us automate 4,000 personalised emails monthly. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Occasional setup confusion, but the support team fixed it quickly. Review collected by and hosted on G2.com.

Jakub D.

Chief Marketing Officer

Small-Business (50 or fewer emp.)

7/2/2025

"Smart Segmentation & Churn Control"

5/5

What do you like best about Customerscore.io?

The segmentation engine is a game-changer - precise groups & clear focus. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Nothing major - maybe deeper filters someday, but minor. Review collected by and hosted on G2.com.

Jiří Z.

Sales Manager

Mid-Market (51-1000 emp.)

5/16/2025

"A Must-Have Tool for Customer Retention"

5/5

What do you like best about Customerscore.io?

CustomerScore.io quickly became indispensable. Its automation of customer scoring and alerts significantly reduced manual work, helping us respond proactively to at-risk customers. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

There’s genuinely nothing to dislike. Any minor questions we’ve had were quickly resolved by support. Review collected by and hosted on G2.com.

Jan B.

Technical Product Manager

Small-Business (50 or fewer emp.)

9/15/2025

"Automated Outreach Done Right"

4.5/5

What do you like best about Customerscore.io?

Automated follow‑ups mean we reach customers at the perfect time. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

UI learning curve was tiny, but support helped immediately. Review collected by and hosted on G2.com.

Avishag B.

Sales & Partnerships Lead

Small-Business (50 or fewer emp.)

7/10/2025

"Straightforward Churn Insight"

5/5

What do you like best about Customerscore.io?

Clear churn heatmaps and simple to read dashboards. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

Wish for more color options in dashboards, small detail. Review collected by and hosted on G2.com.

Ondřej M.

Sales Manager

Mid-Market (51-1000 emp.)

5/14/2025

"Empowering Data-Driven Customer Engagement"

5/5

What do you like best about Customerscore.io?

CustomerScore.io provides a comprehensive view of customer interactions, enabling our team to make informed decisions quickly. The integration with our existing tools enhances its utility. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

So far, we haven’t encountered any real issues. Everything works smoothly. Review collected by and hosted on G2.com.

Peter D.

CEO

Small-Business (50 or fewer emp.)

4/17/2025

"customerscore.io has transformed how we understand our customers"

4.5/5

What do you like best about Customerscore.io?

customerscore.io offers an intuitive interface that makes tracking customer engagement straightforward. The real-time analytics and customizable dashboards have empowered our team to proactively address client needs, leading to improved satisfaction and retention. Review collected by and hosted on G2.com.

What do you dislike about Customerscore.io?

We haven’t encountered any significant issues while using customerscore.io. On the rare occasions we’ve needed assistance, their customer support has been prompt, knowledgeable, and effective in resolving our concerns. Review collected by and hosted on G2.com.

What problems is Customerscore.io solving and how is that benefiting you?

Before trying customerscore.io, we struggled with fragmented customer data and reactive support. Now, we have a unified view of customer health, allowing us to anticipate issues and foster stronger relationships. This proactive approach has led to increased retention rates and more satisfied clients. Review collected by and hosted on G2.com.