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CustomerCount Reviews & Product Details

Celebrating 20 years as the leading cloud-based Customer Experience Feedback Management system to capture, measure and report CX and EX data. CustomerCount is a flexible, online Customer Feedback Management System providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line.

Seller

Mobius VP

Languages Supported

Arabic, Czech, Welsh, Danish, German, Greek, English, Persian, Finnish, French, Irish, Hebrew, Hindi, Hungarian, Indonesian, Icelandic, Italian, Japanese, Korean, Nepali, Dutch, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Serbian, Swedish, Thai, Turkish, Ukrainian, Vietnamese, Chinese (Simplified), Maori

Product Description

CustomerCount is a cloud based survey solution that provide real-time reporting, fast turnaround on requested updates, and detailed and dynamic data gathering capabilities to support process improvement efforts, build customer loyalty and improve your bottom line.

Overview by

Bob Kobek (Customer feedback management, voice of the customer & survey solutions specialist. President MVP/CustomerCount.)

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CustomerCount Reviews (11)

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Andrew W.

Financial Officer

Mid-Market (51-1000 emp.)

2/12/2024

"Excellent Cloud-based Customer Experience Feedback Management System."

5/5

What do you like best about CustomerCount?

What i like best about CustomerCount is the pure visual front-end which makes it extremely easy to get instant feedback from our clients. The user interface of CustomerCount is simple and easy. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

To be sincere, i haven't faced any challenges while using CustomerCount. I highly recommend it. Review collected by and hosted on G2.com.

Kay P.

Account Executive

Machinery

Mid-Market (51-1000 emp.)

2/12/2024

"Really powerful and veridical product for analysis of customer sessions"

5/5

What do you like best about CustomerCount?

CustomerCount gives us the opportunity to see data and measure users' activity retroactively. This is super cool. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Nothing. This product has all the features which matter the most. Review collected by and hosted on G2.com.

Sally F.

Hub Manager

Logistics and Supply Chain

Enterprise (> 1000 emp.)

1/8/2024

"Aesthetically pleasing customer-facing widget"

5/5

What do you like best about CustomerCount?

The pure visual front-end makes it easy to get instant feedback from our customers. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

I did not have any negative experience using CustomerCount. Review collected by and hosted on G2.com.

Verified User in Consulting

Mid-Market (51-1000 emp.)

12/19/2023

"My Honest Review on Customer Count"

5/5

What do you like best about CustomerCount?

Quick responding by the team is really amazing and the user interface of Customer Count is also simple. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Honestly says still not facing any problems on Customer Count. Review collected by and hosted on G2.com.

Rick T.

Director of Owner Relations

Mid-Market (51-1000 emp.)

10/24/2019

"Versatile Product with Robust Analytics and Reporting "

5/5

What do you like best about CustomerCount?

Customer Count has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Currently, we are not experiencing any downsides in working with Customer Count. The organization has excelled at helping Breckenridge Grand Vacations control the flow of feedback from our owners and guests. The team is extremely responsive and is always open to helping us explore new opportunities to operate more efficiently and effectively. Review collected by and hosted on G2.com.

Georgi B.

Principal

Marketing and Advertising

Small-Business (50 or fewer emp.)

10/3/2019

"Not just for customer surveys"

5/5

What do you like best about CustomerCount?

Flexible. User-friendly. Customer service beyond reproach. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

We don't use it to its full potential. Our company uses it to take the pulse of our target markets as well as measuring satisfaction among our clients. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerCount:

Of course request a demo; have your objecties in mind and the team at CustomerCount will help you craft the questions and measure the results. Review collected by and hosted on G2.com.

What problems is CustomerCount solving and how is that benefiting you?

Since we don't have a business which services hospitality guests or vacation ownership members we have had the opportunity to use CustomerCount to gauge NPS scores among our clients and also we use it for some of our association clients to survey their members. Review collected by and hosted on G2.com.

Federico B.

Corporate Special Projects Manager

Enterprise (> 1000 emp.)

10/24/2019

"Above and beyond for their clients"

5/5

What do you like best about CustomerCount?

Their smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can’t manage what you can’t measure. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Nothing to dislike; so far so good, after 6 years and counting. Review collected by and hosted on G2.com.

Stuart D.

CEO

Small-Business (50 or fewer emp.)

11/5/2019

"How Customer Count feedback results improves PACE events"

5/5

What do you like best about CustomerCount?

Easy to use and fast post survey results Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Have not experienced any issues in using Customer Count, Review collected by and hosted on G2.com.

Kimberly T.

Vice President of Operations

Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/26/2016

"Strongly Recommend CustomerCount! "

5/5

What do you like best about CustomerCount?

CustomerCount gives us a convenient, organized and customizable way to "listen" to our customers on an ongoing basis. In addition, the CustomerCount Team is always quick to respond to our requests for help and they collaborate with us on how we can improve our survey process. Our partnership with CustomerCount has allowed us to elevate our performance as an organization by giving us tools to improve our ability to serve our customers. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

There is honestly nothing we dislike about CustomerCount. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerCount:

Take an inventory of all your surveying needs and if possible, streamline by using CustomerCount for all of your various surveys. Review collected by and hosted on G2.com.

What problems is CustomerCount solving and how is that benefiting you?

The CustomerCount reporting dashboard allows us to look at our survey feedback in a variety of ways. This helps us to easily identify successes and opportunities, as well as to create beneficial comparisons. Having a rich history of survey feedback in the CustomerCount database also helps us with business intelligence needs and allows us to make key decisions that are aligned with the wants and needs of our customers. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

7/26/2016

"Solid software for customer feedback"

5/5

What do you like best about CustomerCount?

Immediate feedback on a customers experience with a rep and the ability to monitor rep effectiveness over time. Review collected by and hosted on G2.com.

What do you dislike about CustomerCount?

Really nothing to complain about as the tool was customized to meet our exact requirements. Review collected by and hosted on G2.com.

Recommendations to others considering CustomerCount:

This is not a one off survey tool like SurveyMonkey. It allows for the measurement of customer experience over time. Review collected by and hosted on G2.com.

What problems is CustomerCount solving and how is that benefiting you?

Improves ability to measure the customer experience over time and coach reps on their interaction with customers. Review collected by and hosted on G2.com.