# CustomerCount Reviews **Vendor:** Mobius VP **Category:** [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 12 ## About CustomerCount Celebrating 20 years as the leading cloud-based Customer Experience Feedback Management system to capture, measure and report CX/PX and EX experience data. CustomerCount is a flexible, online Feedback Management System providing intuitive real time reporting, fast turnaround on updates, detailed and dynamic data gathering with comprehensive reporting for process improvement and customer loyalty to improve your bottom line. ## CustomerCount Reviews ### 1. A Standout Feedback Platform Delivering the Insights You Need Without Complexity **Rating:** 5.0/5.0 stars **Reviewed by:** Suzanne H. | Senior Vice President, Brand & Digital Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about CustomerCount?** What stood out most was how intuitive and actionable the platform was. It does not just collect feedback; it helps you actually use it. The dashboards are clean, easy to navigate, and built for real operators, not just analysts. Our team was able to adopt it quickly without a steep learning curve, which is critical when managing multiple priorities & properties and maintaining consistency. The reporting is especially strong. It focuses on the insights that matter, such as satisfaction trends, service gaps, and opportunities for improvement. I also appreciate how it supports accountability across teams by making feedback visible and easy to act on. **What do you dislike about CustomerCount?** There is nothing to dislike. It exceeded our expectations; if anything, teams accustomed to highly complex, heavily customized platforms may initially expect more configuration layers. However, what might feel like a limitation to some at first is a strength. The simplicity keeps everyone focused on insights and action rather than getting lost in setup and typical over-engineering. **What problems is CustomerCount solving and how is that benefiting you?** CustomerCount solves the challenge of turning feedback into action. Many platforms collect large amounts of data, but make it difficult to interpret or operationalize. CustomerCount simplifies that process by presenting clear, relevant insights that teams can act on immediately, and their support and level of dedication are high-touch and personalized. ### 2. Excellent Cloud-based Customer Experience Feedback Management System. **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew W. | Financial Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about CustomerCount?** What i like best about CustomerCount is the pure visual front-end which makes it extremely easy to get instant feedback from our clients. The user interface of CustomerCount is simple and easy. **What do you dislike about CustomerCount?** To be sincere, i haven't faced any challenges while using CustomerCount. I highly recommend it. **What problems is CustomerCount solving and how is that benefiting you?** CustomerCount has really helped us to excel in receiving customer feedback. I like its flexibility, intuitiveness and user friendliness which makes it easy to use. ### 3. Really powerful and veridical product for analysis of customer sessions **Rating:** 5.0/5.0 stars **Reviewed by:** Kay P. | Account Executive, Machinery, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2024 **What do you like best about CustomerCount?** CustomerCount gives us the opportunity to see data and measure users' activity retroactively. This is super cool. **What do you dislike about CustomerCount?** Nothing. This product has all the features which matter the most. **What problems is CustomerCount solving and how is that benefiting you?** It captures complete customer behaviors such as what products they shown interest, which category they searched. ### 4. Aesthetically pleasing customer-facing widget **Rating:** 5.0/5.0 stars **Reviewed by:** Sally F. | Hub Manager, Logistics and Supply Chain, Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2024 **What do you like best about CustomerCount?** The pure visual front-end makes it easy to get instant feedback from our customers. **What do you dislike about CustomerCount?** I did not have any negative experience using CustomerCount. **What problems is CustomerCount solving and how is that benefiting you?** Gives us an active finger on the pulse of how our customers feel about the quality of services we provide. ### 5. My Honest Review on Customer Count **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about CustomerCount?** Quick responding by the team is really amazing and the user interface of Customer Count is also simple. **What do you dislike about CustomerCount?** Honestly says still not facing any problems on Customer Count. **What problems is CustomerCount solving and how is that benefiting you?** To create high return of surveys rate it should be improve their techniques year by year ### 6. Versatile Product with Robust Analytics and Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Rick T. | Director of Owner Relations , Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about CustomerCount?** Customer Count has allowed our organization to excel in not only receiving customer feedback but applying that feedback for the betterment of the customer experience with Breckenridge Grand Vacations. **What do you dislike about CustomerCount?** Currently, we are not experiencing any downsides in working with Customer Count. The organization has excelled at helping Breckenridge Grand Vacations control the flow of feedback from our owners and guests. The team is extremely responsive and is always open to helping us explore new opportunities to operate more efficiently and effectively. **What problems is CustomerCount solving and how is that benefiting you?** Our organization is using Customer Count to improve the performance of our contact center agents as well as to directly address and apply the feedback we receive from our owners and guests. ### 7. Not just for customer surveys **Rating:** 5.0/5.0 stars **Reviewed by:** Georgi B. | Principal, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2019 **What do you like best about CustomerCount?** Flexible. User-friendly. Customer service beyond reproach. **What do you dislike about CustomerCount?** We don't use it to its full potential. Our company uses it to take the pulse of our target markets as well as measuring satisfaction among our clients. **Recommendations to others considering CustomerCount:** Of course request a demo; have your objecties in mind and the team at CustomerCount will help you craft the questions and measure the results. **What problems is CustomerCount solving and how is that benefiting you?** Since we don't have a business which services hospitality guests or vacation ownership members we have had the opportunity to use CustomerCount to gauge NPS scores among our clients and also we use it for some of our association clients to survey their members. ### 8. Above and beyond for their clients **Rating:** 5.0/5.0 stars **Reviewed by:** Federico B. | Corporate Special Projects Manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about CustomerCount?** Their smart, effective, attentive and generous nature has allowed us to produce a number of integrated solutions and precise metrics to better serve our clients. After all, you can’t manage what you can’t measure. **What do you dislike about CustomerCount?** Nothing to dislike; so far so good, after 6 years and counting. **What problems is CustomerCount solving and how is that benefiting you?** An evolution of our CRM integration in favor of a smart, multipurpose survey output ### 9. How Customer Count feedback results improves PACE events **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart D. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 05, 2019 **What do you like best about CustomerCount?** Easy to use and fast post survey results **What do you dislike about CustomerCount?** Have not experienced any issues in using Customer Count, **What problems is CustomerCount solving and how is that benefiting you?** Event attendee fallout and the reasons why. Receiving post-event feedback is vital for year to year improvement and create a higher return rate. ### 10. Strongly Recommend CustomerCount! **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly T. | Vice President of Operations, Leisure, Travel & Tourism, Mid-Market (51-1000 emp.) **Reviewed Date:** July 26, 2016 **What do you like best about CustomerCount?** CustomerCount gives us a convenient, organized and customizable way to "listen" to our customers on an ongoing basis. In addition, the CustomerCount Team is always quick to respond to our requests for help and they collaborate with us on how we can improve our survey process. Our partnership with CustomerCount has allowed us to elevate our performance as an organization by giving us tools to improve our ability to serve our customers. **What do you dislike about CustomerCount?** There is honestly nothing we dislike about CustomerCount. **Recommendations to others considering CustomerCount:** Take an inventory of all your surveying needs and if possible, streamline by using CustomerCount for all of your various surveys. **What problems is CustomerCount solving and how is that benefiting you?** The CustomerCount reporting dashboard allows us to look at our survey feedback in a variety of ways. This helps us to easily identify successes and opportunities, as well as to create beneficial comparisons. Having a rich history of survey feedback in the CustomerCount database also helps us with business intelligence needs and allows us to make key decisions that are aligned with the wants and needs of our customers. ### 11. Solid software for customer feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2016 **What do you like best about CustomerCount?** Immediate feedback on a customers experience with a rep and the ability to monitor rep effectiveness over time. **What do you dislike about CustomerCount?** Really nothing to complain about as the tool was customized to meet our exact requirements. **Recommendations to others considering CustomerCount:** This is not a one off survey tool like SurveyMonkey. It allows for the measurement of customer experience over time. **What problems is CustomerCount solving and how is that benefiting you?** Improves ability to measure the customer experience over time and coach reps on their interaction with customers. ### 12. Simple, precise, dependable **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** August 25, 2016 **What do you like best about CustomerCount?** Customer count has provided exactly what I needed, nothing more, nothing less, numbers are accurate in helping adjust employee staffing and inventory management, and predicting future potential **What do you dislike about CustomerCount?** There isn't much to dislike, its straightforward, not complicated, easy to use **What problems is CustomerCount solving and how is that benefiting you?** solving cost savings and managment, inventory sales prediction ## CustomerCount Discussions - [What is CustomerCount used for?](https://www.g2.com/discussions/what-is-customercount-used-for) - [View CustomerCount pricing details and edition comparison](https://www.g2.com/products/customercount/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-15+05%3A08%3A57+-0500&secure%5Bsession_id%5D=e9432236-1ee4-4780-8d9a-cf561acb1d4c&secure%5Btoken%5D=c477943e9d59a0845040d31a4596c40a5d8b89b155eef6b66169f6d9a13b1791&format=llm_user) ## CustomerCount Features **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **System Management** - Security - System Monitoring ## Top CustomerCount Alternatives - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - 4.4/5.0 (6,931 reviews) - [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) - 4.4/5.0 (2,813 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,480 reviews)