Custodia Reviews & Product Details

The availability of instant customer service offers great convenience Review collected by and hosted on G2.com.

Nothing I can think of for now.......... Review collected by and hosted on G2.com.

Easy to use!

Yuliia is always a great help to anyone that has issues in our company. She understands the issue with ease and always provides a fast solution which is important as we have deadlines for paying for events/vendors etc! Thank you so much Yuliia :) Review collected by and hosted on G2.com.

The transaction is being assigned to the wrong category. Review collected by and hosted on G2.com.

In today's market, there are numerous tools offering similar services therefore what I find most valuable about Custodia is their exceptional customer support. The team consistently provides us with top-tier service, which is crucial given the tool's extensive features and somewhat complex configuration. Furthermore, the tool's versatility in supporting a wide range of our complicated use cases is also a significant benefit. We utilize this tool globally on a daily basis, and the majority of our team is very satisfied with it. Review collected by and hosted on G2.com.

However, a notable drawback for me is the overly complicated user interface, both on the web platform and within the app. This aspect could significantly improve our overall experience. Additionally, we sometimes experience issues that impact the tool's credibility, which is a point of concern for us. but I appreciate knowing that Custodia is actively working hard on making these improvements. Review collected by and hosted on G2.com.

Presentation of information and user expirence Review collected by and hosted on G2.com.

Drill down can be more elaborated per transaction Review collected by and hosted on G2.com.

The app is really helpful and support is even better. Review collected by and hosted on G2.com.

Nothing at the moment, whenever we encounter issue we reach out to the support team and they resolve the query quickly. Review collected by and hosted on G2.com.

It's fast at customer service. The app doesn't cover all the needs though, if I request or ask for adjustment, the customer service team gives me a right solution in a short time. Review collected by and hosted on G2.com.

The app has UI bugs that makes user have no choice to resolve it themselves but reach out to the customer service team. Review collected by and hosted on G2.com.

Good when it works and sometimes the pot allocations are really useful. The support team are really responsive and helpful - Yulia helped me with an issue today so quickly. Thanks! Review collected by and hosted on G2.com.

Not super helpful when it declines transactions (and trying to choose a budget it thinks it should come from, not recognising addresses etc), and sometimes the expiry of budget pots. Review collected by and hosted on G2.com.

Service is great , I always get a get a fast reply Review collected by and hosted on G2.com.

Most of the time works good , no issues . Review collected by and hosted on G2.com.

Customer service at Custodia is strong, the agents are always responsive and support me when I have an issue. Review collected by and hosted on G2.com.

So far there is nothing that I can think of. Review collected by and hosted on G2.com.

Very attentive and informed Customer Care. Review collected by and hosted on G2.com.

Conversion to $.

We need to check the € to $ conversion before adding the payment plan.

At times, the purchase cannot be added the plan, as the conversion changes. Review collected by and hosted on G2.com.