Crestwood Associates Reviews & Provider Details

The knowledge and tenure of the consulting team is the best I have ever seen. Review collected by and hosted on G2.com.

The only area where Crestwood seems to lag is in its company branding and in how clearly it communicates its success with Acumatica implementations, as well as its success with Microsoft Business Central implementations. Review collected by and hosted on G2.com.

Crestwood’s team is excited, friendly, knowledgeable, and genuinely invested in our success. Their technical depth across Acumatica modules is impressive, and they consistently go above and beyond — even escalating platform issues directly to Acumatica’s executive team when needed. Their support is responsive, tenacious, and proactive. Review collected by and hosted on G2.com.

There’s very little to dislike. Occasionally, long-running issues require extended timelines due to Acumatica bugs, but Crestwood stays engaged throughout and provides regular updates. Review collected by and hosted on G2.com.

I have been extremely satisfied with Crestwood Associates due to their profound expertise in Acumatica software, which has been instrumental in solving complex problems and implementing required customizations within our company. Their deep understanding of software intricacies, particularly in handling complex reporting, has been paramount, as they consistently provide viable solutions. The integration of the Acumatica connector to WooCommerce has led to a remarkable 100% improvement in efficiency for my business. The solutions they proposed heavily reduced manual labor by connecting us with third-party software and addressing challenges such as processing unusual orders. I can confidently rely on the help desk team at Crestwood Associates, knowing that they will resolve any issues efficiently or connect me with someone who can. Their assistance in tasks like auto-sending remittance documents upon ACH payments exemplifies their dedication and capability. They managed a full software upgrade to Acumatica smoothly, showcasing their reliability in handling significant system changes. Overall, I genuinely appreciate the value and impact Crestwood Associates has brought to my business operations as reflected in my high rating of 10 out of 10 for recommending them. Review collected by and hosted on G2.com.

Very happy with their services Review collected by and hosted on G2.com.

The best thing about Crestwood has been their willingness and ability to serve our needs in a timely manner. Review collected by and hosted on G2.com.

The least helpful thing about Crestwood has been the change to service request process. When we first began service with Crestwood we were able to have our service request addressed easier and typically by the same technical person. Not saying the process is bad now, it was just more convenient for us in the past. Review collected by and hosted on G2.com.

Crestwood is always willing to dig into my issues as they arise and help me plan for our future. I have a team of people I know and can reach. Lisa, my customer success manager is always responsive and finds the resources I need for critical events. Between her and Colleen and Robert, they have the contacts at Acumatica that we need. Review collected by and hosted on G2.com.

No issues for me to note. Most of our issues have dealt with payroll which was an Acumatica issue not a Crestwood issue. Review collected by and hosted on G2.com.

They are highly responsive, and I appreciate that I don't have to navigate a lengthy, complicated support ticket process just to get a straightforward question answered. Working with our Customer Success Manager has been a great experience, and the Director of Cloud Services has also been outstanding. Review collected by and hosted on G2.com.

So far, I have not encountered any drawbacks to working with Crestwood. Review collected by and hosted on G2.com.

Our CSM, Heather C. is the best. She communicates quickly, answers all of our questions, facilitates a lot of support and training projects. Evan T. has developed most of our customization and he is quite helpful, attentive and learns/remembers our processes. Melissa F. is an excellent support associate, she's helped me (our company's Acumatica admin and PM) with several things. Knowledgeable and helpful. Guillermo, our main implementation consultant is AMAZING. If you hire CA and want to implement Acumatica for Manufacturing/Distribution, request Guillermo! Review collected by and hosted on G2.com.

At times, we feel we're pushed toward customization (and the accompanying cost) more than trying to help us find solutions with our current version. We involve them with some third party integrations, but they tend to take over and push the consultant time a little high. If there's an issue with a customization after launch, even with good testing, we're charged to fix their code mistake. It's happened a few times where we've had to push back. Review collected by and hosted on G2.com.

Crestwood is extremely responsive to our needs. Whether it's a quick call to discuss a new process, or a project for a turn-key custom module, Crestwood has both the knowledge and the passion to handle just about anything you could dream up. Review collected by and hosted on G2.com.

No serious complaints, or we would have moved on to another VAR relationship. Hourly rates and projects can get expensive, but they are usually good about setting expectations up front. You get what you pay for! Review collected by and hosted on G2.com.

Ease of communication and resources to what we need. Review collected by and hosted on G2.com.

While my overall experience with Crestwood Associates has been very positive, one area that could be improved is the turnaround time on certain requests. Review collected by and hosted on G2.com.

We needed some unique ERP customizations, and Crestwood delivered exactly what we were looking for. Their development team was quick to understand our requirements and delivered features that improved both our workflow and reporting. Their ability to solve complex problems with elegant solutions is what sets them apart. Review collected by and hosted on G2.com.

It is hard to find anything to dislike. With any good business, getting development resources allocated at times has been a little struggle but overall, A+. Review collected by and hosted on G2.com.