CraftedStays Reviews & Product Details

The site is easy to navigate from a setup perspective and the aesthetics of the site are nice from a user standpoint. Gil is phenomenal in his knowledge of direct bookings and customer service. The price is great and the integration into my PMS, Hospitable, is seamless. Review collected by and hosted on G2.com.

We have not had any direct bookings, but we plan to focus on building our direct funnel in 2027, so we will see how CraftedStays performs when we can focus on our marketing. Review collected by and hosted on G2.com.

What I like most about CraftedStays is that it offers the best of both worlds: the simplicity of a no-code/low-code website builder with professionally designed, high-quality templates, while still providing the flexibility to customise and extend functionality.

The key benefits for me are:

* Low-code/no-code flexibility: Professional, conversion-focused templates without the complexity of building and maintaining a website from scratch.

* AI and SEO optimisation: A website designed to improve visibility across traditional search engines and AI-powered search platforms.

* Price comparison widget: Highlights direct-booking savings compared with Airbnb and Vrbo, giving guests a compelling reason to book directly.

* Lead capture and email marketing: Ability to integrate sign-up forms and lead capture pop-ups with Campaign Monitor and StayFi, helping build a guest email database for targeted marketing campaigns and repeat bookings.

* Hospitable integration: Seamless integration with my property management software for real-time availability, pricing and secure direct bookings.

* AI chatbot integration: Flexibility to integrate third-party solutions such as Elfsight AI Chatbot to engage visitors and answer guest questions.

* Google Analytics 4 and Microsoft Clarity: Integration with both platforms to track website traffic, visitor behaviour and conversions. Microsoft Clarity’s session recordings and heatmaps are particularly useful for understanding how visitors navigate the website and identifying opportunities to improve conversion rates.

* Custom FAQ sections: Easy to create and maintain property-specific FAQs that address common guest questions, improve the booking experience and provide useful content for search engines and AI-powered discovery.

* Custom HTML blocks: Ability to add personalised content, embedded widgets and custom-designed sections without being restricted to standard templates.

* Property videos: Flexibility to embed property walkthrough videos and other multimedia content to showcase the accommodation and help guests make informed booking decisions.

* Custom scripts and integrations: Freedom to add tracking scripts, marketing automation, third-party widgets and additional functionality as business needs evolve.

What really differentiates CraftedStays for me is the balance between simplicity and flexibility. I get a professionally managed website with excellent templates and built-in direct-booking functionality, while retaining the freedom to integrate my own technology stack, personalise the guest experience and optimise performance using real behavioural data.

The customer support has also been excellent. Aj has been responsive, open to feedback and proactive in implementing improvements.

Overall, CraftedStays provides a strong foundation for building an independent direct-booking brand, reducing reliance on online travel agencies and continuously improving website performance and conversion rates. Review collected by and hosted on G2.com.

There is very little I dislike about CraftedStays. The platform is well designed, flexible, and the customer support has been superb. The team is responsive, genuinely listens to feedback and is willing to make improvements.

Compared with developing and maintaining a fully customised website, CraftedStays is a much more cost-effective solution, particularly when you consider the professional templates, integrations, hosting and ongoing support.

My only consideration is pricing for smaller operators. As someone managing a single property, the subscription represents a relatively significant investment compared with the revenue generated by the property.

That said, I’ve only been using CraftedStays for around four months, so it’s still early to assess the full return on investment. I’m taking a longer-term view, particularly around growing direct bookings, reducing OTA commissions and building my own brand.

Overall, I’m very happy with the platform and the support. I see pricing as more of a consideration for single-property hosts than a criticism of the product itself. Review collected by and hosted on G2.com.

I used CraftedStays to build a direct booking site for my luxury short-term rental. I don’t have to think about technical integrations because it has integrations with payment providers and all the key platforms, so it’s a really easy way to build a direct booking site without a lot of technical overhead or cost. I was attracted to the really beautiful, customizable homepage templates, and the team is willing to help customize them even further if I need something specific. The customer service is excellent, and I appreciate that tremendously. The initial setup was extremely easy. Review collected by and hosted on G2.com.

I'd love to be able to embed video into the main images a little bit more seamlessly. Review collected by and hosted on G2.com.

I think the platform’s easy-to-understand, easy-to-navigate features allow even less experienced users to create their own business website with ease. It’s also simple to publish information without having to do too many extra steps, which is very convenient for me. Review collected by and hosted on G2.com.

I don’t think there’s anything negative that I can recall. I’ve been using it since I started my business, and it hasn’t failed me since. Review collected by and hosted on G2.com.

As someone with zero experience creating anything technical—or even creative—Crafted Stays helped me build a website for my business that looks inviting and professional, and I genuinely love how it turned out. I was able to go step by step and link to different PMS companies all on one website, so I have a single place for my rentals. Overall, it’s been really easy to use. Review collected by and hosted on G2.com.

I would like to customize some of the templates offered. Review collected by and hosted on G2.com.

It’s easy for me to make changes on my own, including adding blog posts. I previously had a WordPress website and I liked it overall, but I struggled to make updates myself, and when I requested changes, they often weren’t completed. Review collected by and hosted on G2.com.

I’m still getting the hang of navigating the website. So far, I haven’t come across anything I dislike. Review collected by and hosted on G2.com.

I love that CraftedStays is an integrated solution for one-stop booking and professional, customizable website. The customer service is top notch, and even as the company has grown, I get the same level of service as before. I use the blog quite a bit to help drive bookings with relevant, specific content for the guests I hope to attract. The initial setup was very easy. Review collected by and hosted on G2.com.

I find the backend photo section clunky, and it’s not quick to move from one photo to another. I can’t tell in the thumbnail view whether a photo is vertical or horizontal. I also think the photos take a while to load when guests click through them on our site. Review collected by and hosted on G2.com.

I have confidence in the developer, their IT experience plus them being owner managers of their own vacation rentals played a big role in choosing them for our direct booking website. Review collected by and hosted on G2.com.

The roll-out of new features and confidence that our account is fully optimized with continued improvements as their set-up and new releases intends. Review collected by and hosted on G2.com.

I like the templates provided and the ability to add your own information and content. It's not just a set template, you can fully customize Review collected by and hosted on G2.com.

I don't dislike anything about craftedstays. Review collected by and hosted on G2.com.